8x8 Inc. is a provider of cloud communications and customer engagement solutions. 8x8 solutions include cloud-based voice, contact center, video, mobile and unified communications for small, medium to enterprise businesses.

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Blog Post
  • Quality is based on customer perception, which makes me think about my experiences using Lyft versus Uber. Lyft provides me with everything I need when looking for a ridesharing service: an easy to use app, credit card data security, the feeling of being safe with the drivers who passed through a strict background check, great […]

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8x8
Blog Post
  • At the start of every new year, people make resolutions, such as “lose weight”, “get healthier” or “be more productive,” but then have difficulty sticking to them after the initial enthusiasm wears off. The secret I found to turning personal and business resolutions into reality is having clarity of purpose, a plan and the persistence […]

8x8
8x8
Blog Post
  • Business Metrics Transparency for Better Customer Experience This is the second in a three-part series on developing an effective customer experience strategy. Once an organization has improved the contact center knowledge and capabilities of its agents to improve customer experience, the next step is to work on Transparency of Business and Technical Metrics. As processes […]

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Blog Post
  • Customers are clear. They demand instant access to customer support, and fast time-to-resolution for their issues no matter the time of day or location. Business communications are mission critical for delivering a competitive, differentiated customer experience, and so companies require instant access to customer support, and fast time-to-resolution when communications issues arise no matter the ...

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8x8
Blog Post
  • Let’s run through an all-too-familiar scenario. Your boss forwards you an invite to join an online meeting with a major sales prospect that begins at 10 am sharp. You want to create a good impression so you click on the meeting link provided and try to join a few minutes early. This initiates a software […]

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YouTube Video
  • This holiday season 8x8 is celebrating the wonder and magic of unity. Because when people can truly connect, there's no limit to what we can do together. All of us at 8x8 wish you and your loved ones a wonderful holiday season and an exceptional 2018!

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8x8
Blog Post
  • This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). The on-boarding process included an aptitude test, interviews and a multi-week training course that covered company policies, business process and handling customer communications. CSRs were expected to handle telephone […]

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8x8
Blog Post
  • Most companies have implemented some sort of training or coaching program within their corporate structure and contact center. However, simply training your contact center personnel is not enough. In this final part of my three-part series about improving quality management in the contact center, here is a framework that can help improve your contact center […]

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Blog Post
  • This is the introduction to a three-part series on developing a customer experience strategy. As customer loyalty is tested with ever-growing options, the need to understand and manage the customer journey becomes an increasingly crucial factor of competitive differentiation. All companies regardless of size should be thinking about this, but more than the theory, the […]

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8x8
Blog Post
  • We’ve all experienced the pain first hand. All you need is a quick answer by an informed, competent customer service agent and instead, you get lengthy, unhelpful self-service menus, long wait times and apathetic agents without answers. If you took the time to dig into legacy contact center technology (yeah right, who does this?), you’d […]

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Blog Post
  • At 8x8, we aim to stay nimble, responsive and innovative as the company revolutionizes the business communications industry by unifying cloud telephony, messaging, meetings and contact center solutions along with big data and speech analytics on a single cloud platform. Our goal is to deliver companies the most advanced truly unified communications solutions available so […]

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  • Yesterday we launched 8x8 Virtual Office® Editions, a new suite of products that revolutionize the business communications industry by unifying cloud communications, collaboration, online meetings, and contact center solutions with a best-in-breed data analytics platform. Representing a combination of technologies from years of continuous innovation from 8x8, this launch signifies the new age of T...

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Blog Post
  • What happens when a healthcare manufacturer in business for 65 years realizes its aging on-premises phone system cannot handle the modern communications and collaboration required to do business at the speed of customer expectations? And what if the said legacy PBX system was also too costly to manage and operate after adding in the cost […]

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Blog Post
  • In the fast-paced manufacturing industry, businesses are shifting more processes, such as equipment monitoring, product design, enterprise resource planning, and inventory management, to the cloud to take advantage of costs and efficiencies. Manufacturers like Shimano American Corp., the U.S. division of the legendary Japanese developer, producer and distributor of bicycle components, fishing tack...

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Blog Post
  • In part one of my three-part series about improving quality management in the contact center, I provided 3 Tips for Building an Effective Quality Management Program. For part two, I’ll look at how companies can implement a structured approach to coaching to help contact center agents reach their full potential within the company and enhance […]

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YouTube Video
  • Skills Alliance is an international staffing firm focused on the life sciences industry. Skill's Alliance chose 8x8 for its integration with their Bullhorn CRM system, communications analytics, mobile features, call recording and more. With 8x8, this global staffing firm gets one communications system for all its locations plus the intelligence and analytics to dig deep into their communications d...

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YouTube Video
  • You already know the power of the cloud for business. And you’ve made big investments in it across CRM, billing, MarTech. So why would you invest in a cloud communications system that’s only marginally better than what you already have? 8x8 breaks down communication silos between sales, help desks, your customers and your experts... to get your organization working together seamlessly and operati...

8x8
8x8
YouTube Video
  • Tangent International recruiting and staffing agency takes business communications to the next level with 8x8. * Salesforce integration with 8x8 ensures Tangent recruiters know who's calling and pulls up the client information they need to deliver personalized service * Click to dial improves efficiency and productivity by speeding up the calling process * Mobile and desktop apps ensure employees ...

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