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  • The Survival Guide for ServiceNow: 9 Key Features (Game of Thrones Edition)
    Authors Note: Special thanks to Johnny Walker, Katie White, Aja DelGaudio, John Nolan, Sean Duhaime, Chris Pao, Laurel Hurd, and Meghan Lockwood for the many content contributions (not to mention hours) you gifted to this blog.  At Acorio, we are obviously giant fans of ServiceNow — our entire business is 100% exclusively focused on guiding […] The post The Survival Guide for ServiceNow: 9 Key Fea...
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  • ServiceNow Jakarta Widgets: Sorting out UI Sortables
    In the hustle and bustle of wrapping up deliverables on a project, I came to the last item on my list for a Release Management Go-Live. There was one nice-to-have feature I had discussed doing for my customer and I couldn’t help myself but want to deliver it. We had discussed the ability to sort […] The post ServiceNow Jakarta Widgets: Sorting out UI Sortables appeared first on Acorio.
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  • Lessons from Customer Service Executives Exploring ServiceNow
    Last month in Boston, we sat down with twenty senior executives and ServiceNow experts to talk about recent trends in Customer Service Management. It’s no secret that stand-out customer service and support is commonly accepted as one of the most critical, defining characteristics of successful firms, so we don’t blame you for thinking that a […] The post Lessons from Customer Service Executives Ex...
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  • ServiceNow Jakarta Widgets: Sorting Out UI Sortables
    Sortable List Widget and Using Existing ServiceNow Platform Includes In the hustle and bustle of wrapping up deliverables on a project, I came to the last item on my list for a Release Management Go-Live. There was one nice-to-have feature I had discussed doing for my customer and I couldn’t help myself but want to […] The post ServiceNow Jakarta Widgets: Sorting Out UI Sortables appeared first on...
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  • ServiceNow’s Guide to Why HR Delivery Service Can Be Such a Pain (and How to Avoid its Headaches)
    Editor’s note: The following article is an excerpt from ServiceNow’s white paper, A Practical Guide to Simplifying HR Service Delivery. You can access the full document here. We all know how important a strong HR department is for any well-established company; a good HR department ensures strong recruitment efforts, straightforward employee trainings, and quick response […] The post ServiceNow’s G...
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  • For Acorio, A Service Management Strategy means ServiceNow. Here’s Why…
    One of Sci-Fi’s favorite authors, Arthur Clarke, once said, “Any sufficiently advanced technology is equivalent to magic.” ServiceNow was still in its infancy at the time of Clarke’s death, but I have no doubts that he would think ServiceNow and its transformational powers of Service Management would be nothing short of magical. You might have […] The post For Acorio, A Service Management Strategy...
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  • Top Ten New Developments in ServiceNow’s Jakarta [New Printable Bulletin]
    With its latest “destination,” the Jakarta upgrade, ServiceNow takes an ambitious journey that merits close attention by all its fellow travelers. Jakarta releasing today might get you wondering what’s in store for you – and whether this is the time for you to upgrade? You’re in luck, Acorio has the inside scoop! We were one of the […] The post Top Ten New Developments in ServiceNow’s Jakarta [New...
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  • Building (and Maintaining) A Unified Service Center That Works for Your Company
    When you think, “Service Desk,” you might be imagining a place that people purely call regarding IT Inquiries, Requests, and Incidents. But today, Service Desks are taking on a whole new look. Recently, Acorio has seen many firms successfully empower employees by expanding their IT Service Center to a more extensive Unified Service Center. Is your […] The post Building (and Maintaining) A Unified ...
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  • Summer Special: Check Out Acorio’s Top 5 ServiceNow Online Clinics
    Whether you are a frequent flyer or stuck at the office for a summer-long layover, you can use these 5 online clinics to take your business on a trip to new heights. We pulled together our five most popular online clinics to ensure that you can always access our cutting-edge training, regardless of your summer […] The post Summer Special: Check Out Acorio’s Top 5 ServiceNow Online Clinics appeared...
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  • Dive in to Your Summer Reading List with These 5 Must-Read Blogs
    As summer sets in, you may find yourself at the pool or on the couch – either way, use this free time to review our 2017 Summer Reading List. Just like in school, we start with the basics and work our way up. Our list begins by introducing ServiceNow and then moves onto some of […] The post Dive in to Your Summer Reading List with These 5 Must-Read Blogs appeared first on Acorio.
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  • What to know about ServiceNow for 2017
    Are you prepared to maximize ServiceNow in 2017? Register today to be a part of a virtual round table where our ServiceNow Experts discuss their predictions for 2017. What to expect: - Learn our 8 key predictions for ServiceNow and Service Management in 2017 - Submit your own questions you want the panel to answer - Network with industry peers online and get key insights on what other companie...
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  • Customer Relationship Bootcamp: Five Expert Ways ServiceNow Accelerates CSM
    According to Forrester Research, Exceptional Customer Service in 2016 demands customer obsession. Unfortunately, most High Tech companies approach customer service management backwards today – starting with reactive, ticket-oriented Customer Service Management (CSM) systems rather than comprehensive, interconnected data management. There’s a better way! Join Acorio’s Director of Product & Innov...
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  • Stop Reinventing the Wheel… Invest In Your Knowledge Management Strategy
    The loss of tribal and individual knowledge can be staggering. Additionally, organizational change and onboarding new hires are major factors in cost and resource management. A strong knowledge management strategy is one of the best investments an organization can make to overcome these challenges. This strategy will improve the quality of work being done, decrease onboarding time, improve communi...
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  • Discover CMDB
    Implementing a CMDB is challenging! The design and the maintenance process must support your short and long term goals for the CMDB. Whether it’s supporting your help desk, understanding impacts of changes to your infrastructure, or increasing the ability to support business services, the CMDB can be a powerful tool for your organization. At Acorio, we have dealt with the good, the bad, and the ...
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  • ‘5 IT Project Portfolio Management Misconceptions from Agile to CrowdSourcing 20151028 1600 1 1
    About the webinar: 'Here Be Dragons!' The Project Management journey can be fraught with peril. Just as many hands make light work, many minds can ensure project success – IF they are the right minds, and they have shared understanding. Common misconceptions we've encountered: - Project, operations and development teams don’t need to share information and resources. - “Agile killed Waterfall....
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YouTube Video

New YouTube videos detected.

  • CMDB Demystified
    Configuration Management is a difficult ITSM process to get right and causes lasting headaches for IT managers. Configuration management can also result in a CMDB that is a powerful resource; organized and accurate, with relationships properly captured. Please join Acorio in exploring some common pitfalls associated with CMDB implementations and covering some best practice solutions that demystif...
Acorio
Acorio
YouTube Video

New YouTube videos detected.

  • Kill email! The Path To Better Enterprise Service Management
    There's no denying email revolutionized the way enterprises work, connect, and communicate. It has served as a great unifying tool over the years. In today's world of rapid communication and collaboration, email has lost its effectiveness, hindering rather then enhancing productivity. Tomorrow's enterprise deserves more than a two-dimensional communication channel. Open, automated, instant collabo...
Acorio
Acorio
YouTube Video

New YouTube videos detected.

  • Experience-Driven Service: Acorio CMS Enhancements
    Acorio has taken the ServiceNow platform and overlaid a configurable ‘skin’ to ServiceNow that delivers fully on Experience-driven service. Click on the video above explaining the ins and outs of Acorio’s extension to the ServiceNow Content Management System (CMS). We use an example of an enterprise-wide request portal for IT services and general information, though we are applying the usability ...

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