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  • Have you just launched your first ServiceNow Platform? Or maybe you are a well-seasoned ServiceNow customer? Either way, now the fun begins – you and your team begin to enjoy the fruits of your labor, improving company efficiency, and driving ROI. At the same time, however, something interesting happens to many of our clients. Sure, […] The post Your Extra Set of Hands for Ongoing ServiceNow Maint...

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  • Breaking News: 5.00 pm Thursday, January 11th 2018. As the pick me up you need right before you start to head home for the day ServiceNow has released their newest upgrade, Kingston. Download our full bulletin to get all the highlights from the ServiceNow Kingston release, or skim just a few previews below. Let’s get […] The post Breaking News: ServiceNow Launches Kingston [Machine Learning, AI, U...

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  • How many times have you gotten an email begging you to “please fill out this survey?” And how many times has that survey been unnecessarily long for answering the simple question of “how did we do?” The answer to both questions is probably countless times. If submitting a ticket to IT takes a user an […] The post Getting the Most Out of Your Surveys in IT appeared first on Acorio.

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  • Each year, we poll our Acorio team, clients, and leadership to ask their predictions for the coming year. In this blog, we will share the five most impactful predictions that will come to the fore in 2018. We are in an unsettled, but also optimistic time. While volatility in our geopolitical environment has never seemed greater, the […] The post A Look into the Crystal Ball: Our Top Five Predictio...

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  • 2017 is behind us, and we can solidly say we are proud of the year we have had. With our exponential growth in CSM, ITOM, and HR we are the largest 100% ServiceNow exclusive consultancy. We have transformed 100’s of clients with a step-by-step approach and guidance, and at the close of 2017, we saw a […] The post 2017 in Review: By the Numbers [Infographic] appeared first on Acorio.

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  • With 2017 nearly behind us, we decided to take a breath and look back at the year. We have had tremendous growth, some big wins, and well… some fun times. While we’re feeling sentimental, we asked a few of our team members some questions – let’s take a look back at some of our favorites […] The post Holiday Week Activity Guide – Acorio’s (secret) Playlist, Top Blogs, and More… appeared first on Ac...

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  • Before we get started talking about Service Portal, we want to thank you for being such awesome readers and downloading all our thought leadership these past few weeks. We genuinely hope these eBooks, templates, case studies, etc. have taught you a little something about ServiceNow and sparked new ideas inside you as you and your […] The post 12 Days of Giving: Day 12 – The Anatomy of a ServiceNow...

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  • We return for the last two days of our 12 Days of Giving ServiceNow thought leadership campaign. While not 11 Pipers Piping, Day 11 brings you our ServiceNow template to create and score your ServiceNow strategy and roadmap. As the holidays creep closer and closer, so does New Years and the inevitable New Years resolutions. […] The post 12 Days of Giving: Day 11 – Score your ServiceNow Strategy [T...

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  • Although our 12 Days of Giveaways is nearly finished, ServiceNow is a continuous journey – it doesn’t just stop after your Go-Live. The key to both a successful ServiceNow implementation and a promising future with the platform can often be as simple as choosing a partner you trust – and it’s a critical choice that […] The post 12 Days of Giving: Day 10 – Helpful Tips for a Successful ServiceNow P...

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  • Day 9 is here which means that our 12 Days of Giving is wrapping up quickly. Before we finish, we have a few more exclusive items for you up our sleeves — in this case, our most popular eBook on kicking off your ServiceNow rollout the right way. More so than any other time of […] The post 12 Days of Giving: Day 9 – Crucial Powers of ServiceNow [Whitepaper] appeared first on Acorio.

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  • It’s Day 8 of our 12 Days of Giving, and you should know the drill by now! Wednesday is here. Wednesday is the day of the week where you leave your coffee on the roof of your car, get stuck in traffic, and crack your phone screen (all before noon). I have the perfect pick-me-up […] The post 12 Days of Giving: Day 8 – Higher Ed Bundle [New Exclusive Whitepaper] appeared first on Acorio.

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  • Day Seven of our Twelve Days of Giving ServiceNow thought leadership campaign turns our attention to the new year. For the past week, we have shared a host of expert collateral, from our top ServiceNow code hacks to whitepapers and ROI presentations. Today, it’s time to get our expert team who works with clients every […] The post 12 Days of Giving: Day 7 – Acorio’s ServiceNow 2018 Predictions [We...

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  • With the weekend to rest, we are back on Day 6 of our 12 days of giving! Halfway done, and still plenty of exclusive ServiceNow content for you to get your hands on. Over the weekend, I had the realization that the holidays are suddenly upon us and that I am far behind in holiday […] The post 12 Days of Giving: Day 6 – ServiceNow Hacks to Jump Start Your Holiday Season [Slides] appeared first on A...

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  • Can you believe we’re almost halfway done with our 12 Days of Giving? If you haven’t caught up with our blog recently, hit the back button (after reading, of course) and check out our last 4 blogs of the week. We don’t want you to miss any of our holiday freebies – like ServiceNow whitepapers, […] The post 12 Days of Giving: Day 5 – CMDB Best Practices for a Successful Implementation appeared firs...

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  • Our holiday giveaway is taking a tropical twist today with our Jakarta eBook! (And make sure to go back and catch up on the previous three days of ServiceNow thought leadership!) Day Four – Let’s go check out ServiceNow Jakarta Jakarta, the city, is dynamic – filled with incredible attractions; from its serene beaches to […] The post 12 Days of Giving: Day 4 – Get to Know Jakarta: Exploring the Up...

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  • Welcome back to Acorio’s 12 Days of Giving Thought Leadership. We’re here on Day Three of our 12 Days of Giving ServiceNow thought leadership campaign. (You can check out Day One and Day Two here.) It’s Wednesday and we know that everyone could use a little pick-me-up, so we are giving you not one, not […] The post 12 Days of Giving: Day 3 – Everything HR Service Delivery appeared first on Acorio.

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  • Welcome back to Acorio’s 12 Days of Giving exclusive ServiceNow Thought Leadership. To catch you up… today is Day Two of our first annual thought leadership 12 Days of Giving campaign, specially designed for you, our loyal readers, and the ServiceNow ecosystem as a whole. (If you missed Day One, you can catch up on […] The post 12 Days of Giving: Day 2 – CSM eBook to Make Your Business Case appear...

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  • In the spirit of the holidays, Acorio is kicking off December with our first 12 Days of Giving. What does this mean? In service of the larger ServiceNow ecosystem, we will be giving away one new (complimentary) piece of thought leadership on ServiceNow best practices, case studies, and ROI calculators from now until December 19th. […] The post 12 Days of Giving: Day 1 – ROI Slides to Justify Your ...

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  • Editor’s note: The following article has excerpts from ServiceNow’s white paper, “The Global CIO Point of View: The New Agenda for Transformative Leadership, Reimagine Business for Machine Learning.” You can access the full document here. Machine Learning (/məˈSHēn ˈlərniNG/) noun: Software that promises to analyze and improve its own performance without direct human intervention, giving it the ab...

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  • There are two types of people on Black Friday. One group will be up before the crack of dawn, standing (and shivering) in lines of their favorite stores to rush through the front doors. The second group of people fall asleep on Thursday night laughing at the first group. They will be sleeping in, enjoying […] The post Black Friday without the Stress, Our Gift to You [Free Slide Download] appeared ...

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  • We spend a lot of time at Acorio making sure we all are having the best work experience possible for ourselves and those who work here. We have listening tours and quarterly sit-downs to review career progression, plus “VibeTribe” and Culture Club meetings, and engagement initiatives focused on creating an “employee experience” that people love. […] The post Boston Globe Names Acorio #1 “Top Place...

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  • When’s the last time you were surprised to find a computer in someone’s office? I’m betting not in the past three decades. The “digitization” of business has become so fused into the essence of our daily lives that we barely think about it anymore. Even though we’ve been digital businesses for nearly a generation, there […] The post Digital Transformation with ServiceNow: Our CEO’s Comments on The...

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  • Changing the SecOp’s Norm Ask anyone working in Security Operations the average time it takes to detect a security incident and they’ll tell you it takes a long time. Like 6 months long. With the average company utilizing 75+ security tools, security engineers have to toggle back and forth between a plethora of different interfaces. […] The post ServiceNow Empowerment: Bridge the IT-SecOps Gap and...

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  • With ServiceNow launching their new Platform upgrade, you might be in the midst of deciding whether or not this upgrade will lure you in (if you don’t have the Portal yet, you might want to think about that!). But more than just a binary, “should I or shouldn’t I upgrade” decision, ServiceNow’s major releases are an opportunity for companies to take a strategic look at their ServiceNow strategy. ...

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  • There’s Still Time to Drive ServiceNow Results in 2017 Our New Webinar Explains How to Leverage Use-It-Or Lose-It Budget (And Prep for 2018)! With two months left in Q4, there’s still plenty of time to check off some of your “must do” ServiceNow goals for 2017. That may sound hard to believe – but we […] The post How to End 2017 with a Bang (and use the rest of your annual budget!) appeared first ...

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