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  • Have you been getting a lot of emails around Privacy updates from your software vendors and the major social media companies that you’re subscribed to? With the European Union’s General Data Protection Regulation (GDPR) going live today, you should expect at least a few more in your inbox. Due to heightened public concerns around the handling […] The post GDPR Through ServiceNow’s GRC appeared fir...

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  • As our global workforce continuously moves towards more flexible work arrangements, HR Departments grapple with the challenge of addressing inevitable service complexities. Many companies today are re-evaluating the ways in which they organize HR. With HR Service Delivery, firms can streamline communication, improve operational efficiency, and reduce service delivery costs. While these changes may...

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  • Last Monday Acorio was recognized as one ServiceNow’s Top 5 Global Partners for total certifications at the ServiceNow Global Partner Summit. We are so proud to be named alongside some of the largest players in the ServiceNow ecosystem – and even more to know we are the only 100% ServiceNow exclusive Partner to have made […] The post Acorio Named Top 5 Global Partner by ServiceNow appeared first o...

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  • The Higher Education space is extremely competitive. The interactions with students and parents are critical to the success of an institution. Whether your university clients are building its brand recognition or focusing on retaining students with a stellar experience, the ServiceNow® Partner Catalyst™ Solution with Acorio can help you change the playing field. Acorio’s approach can help your...

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  • Booths are packed up, classrooms dismantled, and ServiceNow users and experts have returned home with plenty of new information to process. So what happens now? Well hopefully, returning back to your “normal life,” you feel that new spark of inspiration, thoughts about transformation and what ServiceNow can do for you, your company, and your customers […] The post Knowledge18 and the New ServiceNo...

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  • With one more day left at Knowledge18, you’re probably thinking you need another cup of coffee, or two, if you joined us last night and played the piano at our Penthouse party. But, Vegas nightlife aside, the real treasure of ServiceNow’s Knowledge Conference is the deep learning in the sessions. How should you make the […] The post What We’ve Learned, Heard, and Seen at Knowledge18 (So Far) appea...

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  • After weeks (okay, yes, months) of preparation, ServiceNow’s Knowledge18 is finally underway. But, do you want to know a secret? You don’t have to fly all the way to Las Vegas to get insider tips and tricks on ServiceNow. For those of you who couldn’t make it to Knowledge this year, we’ve compiled a comprehensive […] The post Our Best Online Learning if You Aren’t at Knowledge18 appeared first on ...

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  • Acorio is a ServiceNow Gold Services Partner on a mission: to deliver on ServiceNow’s promise, with inspiration, guidance and unparalleled expertise throughout your entire Service Management journey.

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  • Acorio has published numerous blogs on the importance of Customer Service Management, and for good reason. We all know that the majority of a business’ success is dependent upon the satisfaction of its customers, but why do so many businesses still utilize outdated systems to service their clients? Enable your team with the strongest tools […] The post A ServiceNow Checklist for Modernizing Custom...

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  • There is A LOT happening at ServiceNow’s Knowledge18 Las Vegas from May 7-10.  Just like the many service management solutions ServiceNow provides, the three-day conference is packed full of technology demonstrations, strategic business sessions, and inspirational speakers to guide you on your business transformation journey.  With all the opportunities to learn, network (and celebrate!) it’s […] ...

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  • All of our experts are hard at work getting ready for Knowledge18. In fact, with over 40 Acorio executives, developers, and consultants attending this year’s ServiceNow conference, it’s safe to say that K18 is at the very top of our minds. We hope you are as excited as we are, and just in case you’re […] The post #NOWTips to Get You Ready for Knowledge18 appeared first on Acorio.

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  • ServiceNow’s Knowledge conference is the time of year when professionals from all over the country come together to network, share successes, and explore and celebrate the evolving technology. But what does that mean for you, job seeker? It means you will be inundated with sessions and speakers, dazzled by product demos, and maybe, if you’re […] The post Your Next ServiceNow Job is One Knowledge C...

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  • You might have heard that ServiceNow’s Knowledge18  – their annual mega-user conference – is just around the corner. Actually, just seventeen days around the corner, if you are tracking their countdown timer like I am.   Acorio is making a big splash at this year’s conference – with a Gold sponsorship, our infamous annual Penthouse party […] The post Acorio’s ServiceNow Knowledge18 Countdown: Meet...

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  • Looking at the growth and expansion of the ServiceNow platform over the years, it is clear that the company has done an excellent job of listening to feedback from its users. Introduced to the ServiceNow platform as a customer, my first release was Calgary.  Since then, there has been significant progress made in all of […] The post Is your Employee Onboarding a Welcoming Event? appeared first on ...

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  • Whether you are a seasoned ServiceNow customer or you just launched your first instance, the fun is just beginning. ServiceNow debuts a new platform release about every six months — today, the most recent release is Kingston, but we have heard on the street that testing for the London release is nearly done, so you […] The post Putting it Together: Finding the Right ServiceNow Upgrade Support appe...

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  • My father was someone who worked in IT his entire career. He started off in the lower-level machine languages of his time, grew into a formidable data guy of the twenty-first century, and ended his career as an architect. The person who just gets to sit back and decide whether that new requirement should be […] The post 5 Life Lessons that are (still) Applicable in ServiceNow appeared first on Aco...

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  • In my last blog, Stop Measuring Satisfaction, Do Something About It, I talked about Mick’s satisfaction and the importance of understanding what customers don’t like about your service. In this blog, I focus on the process of becoming a true cloud provider while using ServiceNow. Rolling with our Stones theme, I’ll explore whether your organization is functioning like a real hybrid cloud provider,...

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  • We love lists. We love making them, in fact, some of our most popular blogs this year are lists; lists of ServiceNow tips, tricks, lessons, and features. But, as it turns out, we also like being on lists. In the past year, Acorio’s been honored to be named to the CRN NextGen 250 list, the […] The post March’s #NOWTips: Battle of the ServiceNow Developers (and other good news!) appeared first on Ac...

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  • Digital Transformation – a term you’ve probably been reading a lot lately since it has been difficult to pick up a business publication and not see it scattered throughout the copy. And to be honest, we’re also guilty of talking about it – as far back as November, our CEO gave her thoughts about it. […] The post How to Build Your ServiceNow Business Case: Strategies for Proving ROI [Downloadable T...

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  • *Scroll to the bottom to watch a full ServiceNow Security Operations demo video* Responding to a security incident takes time, due diligence, and intelligence from multiple tools. A Few Numbers According to a 2017 study by SANS, 50% of incident response teams reported an average dwell time fewer than 24 hours. While that number may […] The post Security Incident Response – A Deeper Look [Plus a De...

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  • Over the past year, ServiceNow has commissioned multiple reports from Forrester Consulting to examine the potential ROI from each of the different ServiceNow modules; HR Service Management (now Service Delivery), Customer Service Management, IT Service Management, Security Operations and even the ROI from developing Business Applications on the ServiceNow platform. Each Total Economic ImpactTM (TE...

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  • Does this sentence describe you? You’ve been rolling through your ServiceNow platform, but primarily working on a project-by-project or rollout-by-rollout basis. If the answer is yes, then you need a roadmap to prioritize your activities and requests to achieve ServiceNow’s full ROI potential. Check out the following excerpt from our AVA eBook, or download a free […] The post Building a ServiceNow...

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  • Editor’s Note: A huge thank you to our VP of People, Jen Miller, for sitting down and sharing her thoughts about The Vibe. It’s no secret that in order to grow and scale a successful company, you need to scale your culture alongside your revenue. Culture, and how it is defined and measured, is different […] The post Scaling Culture: How we Grow 100% Year-over-Year Without Losing What Makes Us… Us!...

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  • Editors Note: Today’s blog is a collaborative piece by Ross Rexter, Acorio’s VP of Advisory Services, and Ian Clayton, Senior Business Process Consultant.  Welcome to our new blog series related to the topic of Intelligent Automation (IA), or Artificial Intelligence (AI), or Robotic Process Automation (RPA) as it relates to Acorio’s favorite topic; Service Management and […] The post Intelligent A...

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