How often do you think about potential disasters that could disrupt the business at your law firm? Probably not too often since you are constantly working on today’s problems. How quickly your law firm can get back to business after... Read More The post Disaster Preparedness – Plan to Stay in Business appeared first on Alert Communications.
If your business does not offer good customer service, people will hear about it. In today’s always-connected world, a confusing phone call or rude interaction can become a viral sensation within minutes. Your customers talk about your customer service, both... Read More The post Four Attributes of Good Customer Service appeared first on Alert Communications.
So, you’ve hired an intake specialist for your law firm. They seem to meet deadlines well enough, have exceptional communication skills and are well organized. But, do they have empathy when taking those calls? If you followed our guide to... Read More The post Training the Right Intake Specialist for Your Law Firm appeared first on Alert Communications.
When hiring an intake specialist for your law firm, what are some of the traits you are looking for when hiring this person? Maybe you are looking for someone with exceptional communication skills since they will be on the phone... Read More The post Hiring the Right Intake Specialist for Your Law Firm appeared first on Alert Communications.
Depending on who you ask, everyone will have a different opinion on whether saving or investing is the better route to go for your business. Saving money is taking the money you earn and placing it in a safe and... Read More The post Saving Versus Investing: Is One Better Than the Other? appeared first on Alert Communications.
With communications constantly evolving, it’s no wonder voicemail is going the way of the dinosaurs. Using whatever means necessary to communicate with clients is always a number one priority for any law firm. Do you call? Text? Email? There are... Read More The post Convert Callers and Ditch Voicemail Already appeared first on Alert Communications.