AppDirect
AppDirect
Blog Post
  • Get ready for video, artificial intelligence, machine learning, and more. Are you thinking about the year 2020 yet? What will the not-so-distant future look like for the customer support experience? Will there be greater use of artificial intelligence? Yes, indeed! Machine learning? Definitely! Video interactions? Yes! Virtual reality? Maybe.  Let’s look at what’s on the horizon and why it’...

AppDirect
AppDirect
Blog Post
  • Get ready for video, artificial intelligence, machine learning, and more. Are you thinking about the year 2020 yet? What will the not-so-distant future look like for the customer support experience? Will there be greater use of artificial intelligence? Yes, indeed! Machine learning? Definitely! Video interactions? Yes! Virtual reality? Maybe.  Let’s look at what’s on the horizon and why it’...

AppDirect
AppDirect
YouTube Video
  • AppDirect's Engage conference is a one-of-a-kind event that connects and educates the cloud service commerce industry. Developers, service providers, and businesses of all sizes attend Engage to learn, network, and collectively transform the way people do business in the cloud. Learn more: http://engage.appdirect.com/

AppDirect
AppDirect
Blog Post
  • We recently learned that an individual has been impersonating members of the AppDirect Human Resources, Recruiting, and Sales teams in a phishing scam. From what we understand, this person created a fictitious web domain and email address (admin@appdirectjobs.com), copied active AppDirect job listings, changed them to include the false contact information, and posted them to a job site. Several pe...

AppDirect
AppDirect
Blog Post
  • We recently learned that an individual has been impersonating members of the AppDirect Human Resources, Recruiting, and Sales teams in a phishing scam. From what we understand, this person created a fictitious web domain and email address (admin@appdirectjobs.com), copied active AppDirect job listings, changed them to include the false contact information, and posted them to a job site. Several pe...

AppDirect
AppDirect
SlideShare Presentation
  • Agatha Poon of 451 Research explores the evolution of cloud service commerce over the past year and forecasts trends to look out for in 2016. Learn how to read the market and grow your cloud business effectively: - Key drivers for cloud adoption in 2015 - A global breakdown of cloud usage across regions and company size - How IoT and mobile will transform the cloud ecosystem in the coming year

AppDirect
AppDirect
SlideShare Presentation
  • AppDirect is a leader of cloud service commerce and works with Microsoft, Comcast, Zendesk, Box, and others to enable seamless global distribution of cloud services. Join our Head of Business Development, Paul Arnautoff, as he explores the AppDirect Monetization Suite. Tune in as we share how your business can benefit from the only end-to-end monetization solution for cloud service commerce. WH...

AppDirect
AppDirect
SlideShare Presentation
  • Banks are among today’s most trusted institutions, but they are steadily losing customers, with many switching to alternatives for their financial needs. Often, these options include a new crop of web-based financial services. Here’s a look at how these cloud services are revolutionizing the banking industry.

AppDirect
AppDirect
SlideShare Presentation
AppDirect
AppDirect
Blog Post
  • Key Facts App name: Trend MicroIndustry: Data and Cloud SecurityGlobal Headquarters: Tokyo, Japan Cyber attacks against small and medium-sized businesses (SMBs) can be devastating. One study found that SMBs are targeted in 36 percent of cyber attacks, and of those, up to 60 percent go out of business within six months after an attack. Despite these alarming numbers, 77 percent of SMBs also belie.....

AppDirect
AppDirect
Blog Post
  • Key Facts App name: Trend MicroIndustry: Data and Cloud SecurityGlobal Headquarters: Tokyo, Japan Cyber attacks against small and medium-sized businesses (SMBs) can be devastating. One study found that SMBs are targeted in 36 percent of cyber attacks, and of those, up to 60 percent go out of business within six months after an attack. Despite these alarming numbers, 77 percent of SMBs also belie.....

AppDirect
AppDirect
Blog Post
  • In 1982, students at Carnegie Mellon University created the world’s first connected device by rigging a vending machine to report on its inventory and whether sodas were cold. Thirty-five years later, the Internet of Things (IoT) has evolved to become one of the most talked-about topics in technology, and for good reason. The sheer potential of IoT—to improve the customer experience, increas...

AppDirect
AppDirect
Blog Post
  • In 1982, students at Carnegie Mellon University created the world’s first connected device by rigging a vending machine to report on its inventory and whether sodas were cold. Thirty-five years later, the Internet of Things (IoT) has evolved to become one of the most talked-about topics in technology, and for good reason. The sheer potential of IoT—to improve the customer experience, increas...

AppDirect
AppDirect
Blog Post
  • Key Facts App name: GoDaddyIndustry: Small Business ServicesHeadquarters: Scottsdale, Arizona  Today, a website is considered a must-have for businesses of all sizes. Despite this, the majority—59 percent—of small and medium-sized businesses (SMBs) do not have an online presence. A domain name is the first digital stake that a business puts in the ground, and is essential for br...

AppDirect
AppDirect
Blog Post
  • Key Facts App name: GoDaddyIndustry: Small Business ServicesHeadquarters: Scottsdale, Arizona  Today, a website is considered a must-have for businesses of all sizes. Despite this, the majority—59 percent—of small and medium-sized businesses (SMBs) do not have an online presence. A domain name is the first digital stake that a business puts in the ground, and is essential for br...

AppDirect
AppDirect
Blog Post
  • As both a customer support executive and a consumer, I tend to view my experiences with brands in my personal life through two lenses. As a consumer, I want to speak with someone immediately, who can help me with whatever issue I have, and who is polite and respectful. I don’t want to be transferred and then put on hold. But from the perspective of the brand, we typically worry about efficiency w....

AppDirect
AppDirect
Blog Post
  • As both a customer support executive and a consumer, I tend to view my experiences with brands in my personal life through two lenses. As a consumer, I want to speak with someone immediately, who can help me with whatever issue I have, and who is polite and respectful. I don’t want to be transferred and then put on hold. But from the perspective of the brand, we typically worry about efficiency w....

AppDirect
AppDirect
Blog Post
  • For small and medium-sized businesses (SMBs), the cloud technology tipping point has already come and gone. By the end of this year, 94 percent of U.S. SMBs are expected to be using SaaS applications, while 76 percent of SMBs are already using cloud services worldwide. These high adoption rates, however, only tell part of the story. Dig a little deeper and SMBs report significant challenges to ge....

AppDirect
AppDirect
Blog Post
  • For small and medium-sized businesses (SMBs), the cloud technology tipping point has already come and gone. By the end of this year, 94 percent of U.S. SMBs are expected to be using SaaS applications, while 76 percent of SMBs are already using cloud services worldwide. These high adoption rates, however, only tell part of the story. Dig a little deeper and SMBs report significant challenges to ge....

AppDirect
AppDirect
Blog Post
  • An omnichannel strategy is all about creating a digital experience for customers that extends seamlessly and effortlessly across channels, whether that’s the website, mobile app, brick-and-mortar store, chat, phone, or other channel. Customers get the same answers, same products, same offers and same services so that no matter which channel they are using, the customer experience will be consisten...

AppDirect
AppDirect
Blog Post
  • An omnichannel strategy is all about creating a digital experience for customers that extends seamlessly and effortlessly across channels, whether that’s the website, mobile app, brick-and-mortar store, chat, phone, or other channel. Customers get the same answers, same products, same offers and same services so that no matter which channel they are using, the customer experience will be consisten...

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