Attivio
Attivio
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  • Some time ago, people looking for answers to solve business problems realized that the information they sought resided in different places. It could have been in a file system, on an intranet, on the web, or in a proprietary database associated with a specific line-of-business application. What could be done to make sure employees and customers had a way to search once and get answers back from an...

Attivio
Attivio
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  • From now through the rest of the week, a significant portion of the Attivio team will be engaged in a hackathon and we can’t wait to see the outcome! The task is aggressive - to use our platform to create a customer support application that: 

Attivio
Attivio
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  • One of the biggest fears with the coming world of artificial intelligence and automation is the loss of jobs. It's a logical fear, as automation often brings with it visions of humans becoming part of the machine itself, or worse: those machines taking over for humans. 

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Attivio
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  • Your customers have multiple channels by which they can seek support for issues, problems, and questions. This could be self-service through an online portal, via social media or online chat, or through more traditional means like phone and email. In recent reports, 70% of consumers prefer to resolve problems and issues via self-service; however, 65% of self-service attempts fail. Self-service is ...

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Attivio
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  • Here in Massachusetts, we find ourselves surrounded by beautiful old mill buildings that act as a constant reminder of how our nation’s history is built on manufacturing. In the early days of the industrial revolution, water powered the mills that produced the products the young nation needed to move forward.  Even today, with tech companies all around us, we know that machines continue to power t...

Attivio
Attivio
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  • "I'll have the usual." You can hear that line in dozens of movies and it's a clear indication that a lead character spends a lot of time at a particular diner. Of course the long-time waitress (and it's almost always a waitress) knows exactly how the main character likes his eggs (and yes, it's often a "him").  

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Attivio
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  • Did you know employees in 44% of life sciences companies typically need to draw from 7 or more structured data sources to find answers? And when you add unstructured data to the mix, another 38% also have 7 or more unstructured data repositories where they could find possible answers? That's a lot of data silos to look through, and as much as 36% of an employee's day can be spend looking for infor...

Attivio
Attivio
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  • When we meet with our clients, they’re always excited to share – and we’re always excited to learn about – the many search projects they’re working on for the business groups in their organization.  They’re building communication monitoring apps for their compliance and risk management groups. They’re developing self-service support applications for customer service. They’re making sure that emplo...

Attivio
Attivio
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  • Financial services companies comprise a significant portion of the Attivio client base. In fact, 8 of the world's top 10 banks work with us to address a variety of opportunities in risk and compliance, customer support, and knowledge management. Two events held last week focused on the risk and compliance scenarios and how modern, machine-learning based search can help improve investigator product...

Attivio
Attivio
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  • Most customers don’t like calling customer support. It takes too long to get the answers they want, and they walk away feeling exasperated. Many organizations find themselves frustrated with their customer support experience as well. They know they need to provide a better, seamless experience for their customers, but they are challenged with information silos, an incomplete view of the customer, ...

Attivio
Attivio
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  • A lot of the big, flashy work in Artificial Intelligence (AI) happens in the B2C world. You can’t go a few hours without reading another story of how AI is working on huge problems with huge datasets. But in a recent article in Harvard Business Review, authors Thomas Davenport and Stephan Kudyba point to the role that artificial intelligence tools can play in B2B success. 

Attivio
Attivio
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  • In case you missed it, here’s a recap of last week’s webinar, New Modules in the Attivio Platform, presented by Attivio’s Director of Solution Architecture, Brian Flynn.During the session, Brian reviewed two new modules that are included in the Attivio platform:  Query Frames and the Search UI Toolkit, or “SUIT” for short. 

Attivio
Attivio
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  • We’re delighted to announce today that we’ve formed a partnership with MC+A, a Chicago-based search technology innovator and systems integrator. Not only will MC+A act as a reseller of the Attivio platform, they will assist companies in upgrading from legacy search applications, such as Google Search Appliance (GSA).  MC+A’s connector bridge solution simplifies the transition to Attivio’s modern, ...

Attivio
Attivio
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  • We used to think of knowledge workers as a few librarian-like employees responsible for managing all kinds of information. But information has become like currency: the more you have, the more you can do with it. And that means everyone has the potential to leverage information to perform their jobs better and increase the quality – and speed - of their decisions.

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