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  • Here in Massachusetts, we find ourselves surrounded by beautiful old mill buildings that act as a constant reminder of how our nation’s history is built on manufacturing. In the early days of the industrial revolution, water powered the mills that produced the products the young nation needed to move forward.  Even today, with tech companies all around us, we know that machines continue to power t...

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Attivio
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  • "I'll have the usual." You can hear that line in dozens of movies and it's a clear indication that a lead character spends a lot of time at a particular diner. Of course the long-time waitress (and it's almost always a waitress) knows exactly how the main character likes his eggs (and yes, it's often a "him").  

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  • Did you know employees in 44% of life sciences companies typically need to draw from 7 or more structured data sources to find answers? And when you add unstructured data to the mix, another 38% also have 7 or more unstructured data repositories where they could find possible answers? That's a lot of data silos to look through, and as much as 36% of an employee's day can be spend looking for infor...

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  • When we meet with our clients, they’re always excited to share – and we’re always excited to learn about – the many search projects they’re working on for the business groups in their organization.  They’re building communication monitoring apps for their compliance and risk management groups. They’re developing self-service support applications for customer service. They’re making sure that emplo...

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Attivio
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  • Financial services companies comprise a significant portion of the Attivio client base. In fact, 8 of the world's top 10 banks work with us to address a variety of opportunities in risk and compliance, customer support, and knowledge management. Two events held last week focused on the risk and compliance scenarios and how modern, machine-learning based search can help improve investigator product...

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  • Most customers don’t like calling customer support. It takes too long to get the answers they want, and they walk away feeling exasperated. Many organizations find themselves frustrated with their customer support experience as well. They know they need to provide a better, seamless experience for their customers, but they are challenged with information silos, an incomplete view of the customer, ...

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Attivio
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  • A lot of the big, flashy work in Artificial Intelligence (AI) happens in the B2C world. You can’t go a few hours without reading another story of how AI is working on huge problems with huge datasets. But in a recent article in Harvard Business Review, authors Thomas Davenport and Stephan Kudyba point to the role that artificial intelligence tools can play in B2B success. 

Attivio
Attivio
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  • In case you missed it, here’s a recap of last week’s webinar, New Modules in the Attivio Platform, presented by Attivio’s Director of Solution Architecture, Brian Flynn.During the session, Brian reviewed two new modules that are included in the Attivio platform:  Query Frames and the Search UI Toolkit, or “SUIT” for short. 

Attivio
Attivio
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  • We’re delighted to announce today that we’ve formed a partnership with MC+A, a Chicago-based search technology innovator and systems integrator. Not only will MC+A act as a reseller of the Attivio platform, they will assist companies in upgrading from legacy search applications, such as Google Search Appliance (GSA).  MC+A’s connector bridge solution simplifies the transition to Attivio’s modern, ...

Attivio
Attivio
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  • We used to think of knowledge workers as a few librarian-like employees responsible for managing all kinds of information. But information has become like currency: the more you have, the more you can do with it. And that means everyone has the potential to leverage information to perform their jobs better and increase the quality – and speed - of their decisions.

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  • At the 2107 Sohn Conference, Social Capital CEO and founder Chamath Palihapitiya declared, “Watson is a joke, just to be completely honest.” Of course, this quote got a lot of play. But another quote from the same interview is actually more revealing about why so many cognitive computing initiatives eventually circle the drain — and why they take so many resources with them.

Attivio
Attivio
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  • The ability to search for information and find what you need is a critical knowledge management capability for any enterprise. But too often, search is limited to a quick keyword search and a set of links that leave you trying to figure out what you need. 

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  • Replacing an enterprise search technology, regardless of what it is, can disrupt an organization’s normal operations. Even if employees are dissatisfied — complaining every other day to IT about how slow it is or user unfriendly — the old system is familiar, and change can be difficult.

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  • AI-powered search is delivering results for those using it, but we’re still just at the start of benefits the technology is truly capable of delivering. What’s more, companies that adopt early have a chance to run far out ahead by transforming themselves through innovation driven by artificial intelligence. 

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Attivio
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  • Financial services organizations know that failure to effectively monitor trade communications exposes them to a tremendous amount of risk. Whether the risk is driven by the dissemination of sensitive information, inappropriate employee behavior, or a violation of regulatory policies, it’s imperative that firms confidently mitigate these risks so they can protect brand value.This is the reality or...

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Attivio
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  • How many times have you switched your mobile phone service provider when the service or support was poor? How hard did that service provider work to keep you? It’s likely they didn’t try very hard. They have many customers, so losing one isn’t that big of a deal. But for companies that provide complex products like those in manufacturing, aerospace or oil and gas, a high-quality customer support p...

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  • Remember the Panama Papers? Those were the 11.5 million leaked documents detailing attorney–client information for more than 214,000 offshore companies associated with Mossack Fonseca, a Panamanian law firm that specializes in setting up offshore shell companies. Many of these companies were set up to “hide” money so wealthy individuals could evade taxes. Others seemed part of money laundering sch...

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Attivio
Blog Post
  • In earlier blogs about the value of cognitive search for life sciences companies, we’ve focused on the role it can play in accelerating drug discovery and finding new therapeutic uses for drugs that have received FDA approval. The search technologies that help achieve those goals can also make life sciences sales and marketing smarter and more effective.

Attivio
Attivio
Blog Post
  • In the rush to keep up with customer demands, organizations are launching digital transformation initiatives without considering the effect these plans will have on employee productivity.Why would strategies that improve customer experiences have a negative effect on employees? Because more often than not, they contribute to the growing silos of information spread across the organization. The very...

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