Avaya () is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. It serves organizations at 220,000 customer locations worldwide. It was ranked No. 113 on Forbes' list of America's largest private companies in 2017.

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  • For many years, the sports industry has been an exceptionally static one regarding change. Yes, elements have evolved here and The post Predicting the Biggest Tech Trends in Sports for 2018 appeared first on Avaya Connected Blog.

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Avaya
Avaya
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  • Healthcare consumers are increasingly wondering: Where has the family doctor gone? In the U.S., the supply of generalists has long The post Healthcare 2018: Can AI Restore the Family Doctor Experience? appeared first on Avaya Connected Blog.

Avaya
Avaya
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  • New year. New goals. New CX Predictions. 40% of executives recently polled by Avaya rate their company’s customer experience as The post 10 Key CX Predictions for Success in 2018 appeared first on Avaya Connected Blog.

Avaya
Avaya
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  • During a recent vacation cruise, I found myself playing cards with a group of six strangers. As we got to The post Avaya Solutions Connect People Across the World appeared first on Avaya Connected Blog.

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  • o In the third of our four-part mini-series analysing the financial services industry, Peter Chidiac (Managing Director A/NZ) addresses the changing behaviour of customers who have become fickle as a result of choice. Importantly, Peter explores how organisations can become more competitive through holistic approaches to customer experience, and the value of short-term strategies.

Avaya
Avaya
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Avaya
Avaya
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  • Artificial intelligence. IoT. Virtual reality. For years, organizations have been trying to understand what these technologies can do in a The post Five Incredible Ways to Innovate Traditional Desktop Communications appeared first on Avaya Connected Blog.

Avaya
Avaya
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  • Each customer relationship starts with a single interaction and lasts the entire customer journey. Each interaction is critical and contributes The post Five Steps to Creating a Competitive Customer Experience appeared first on Avaya Connected Blog.

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