Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Put on Your Big Kid Pants and Take a Stand
    Senior leaders must stay the course when challenged or bullied in order to make meaningful change The post Put on Your Big Kid Pants and Take a Stand appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Bad News? Don’t Blame the Data
    After decades of patient satisfaction measurement, some people continue to explain away the results when it’s not good. The post Bad News? Don’t Blame the Data appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • How Patients Experience Handoffs
    Well managed handoffs improve patient experience and contributes to high reliability. The post How Patients Experience Handoffs appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Who benefits from kindness?
    Simple acts of kindness help both the patient and the caregiver. The post Who benefits from kindness? appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • What You Meant and What the Patient Hears
    Most of us have had at least one experience where our words have been misinterpreted by another leading to hurt feelings, anger, and even fractured relationships. While it’s always important to choose your words wisely, it’s particularly important when speaking with patients and their family members. After all, they are often under stress, feeling vulnerable […] The post What You Meant and What th...
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Compassion Fatigue Affects Families Too
    Compassion fatigue affects doctors, nurses and even family members who care for others day in and day out. The post Compassion Fatigue Affects Families Too appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Hire for a Great Patient Experience
    You can hire for service behaviors by using behavior-based interview questions. The post Hire for a Great Patient Experience appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Nurses Make Lasting Memories
    Nurses leave lasting impressions on their patients and family members. The post Nurses Make Lasting Memories appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • The Gift of Presence
    Sometimes, the greatest intervention is simply your physical and emotional presence. The post The Gift of Presence appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Silos & Turf Wars and Grudges- Oh my!
    Silos within healthcare can slow down progress and inhibit progress toward a better patient experience. The post Silos & Turf Wars and Grudges- Oh my! appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Say my name!
    Using the patient name during rounds helps to build confidence and trust. The post Say my name! appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Listen With Your Eyes for Cues to the Patient Experience
    Nonverbal communication is an important part of delivering a positive patient experience. When shadowing employees, be sure to monitor the nonverbal as well as the verbal. The post Listen With Your Eyes for Cues to the Patient Experience appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Dear CEO, Let’s Talk
    Patient experience leaders don’t always share the same vision as their CEOs. The two parties become stronger together with the help of a coach. The post Dear CEO, Let’s Talk appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Values Drive a Consistent Patient Experience
    When leaders cultivate a values-driven culture, they set the stage for better employee engagement and a better patient experience. The post Values Drive a Consistent Patient Experience appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Engage Employees and Patients – MBWA
    There are many excuses for not doing regular rounds, but there is no better way to remain visible and accessible to staff and patients. The post Engage Employees and Patients – MBWA appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Train, Retain & Sustain
    In order to sustain customer service training, make sure your managers are prepared to coach and give feedback in real time. The post Train, Retain & Sustain appeared first on Baird Group Blog.
Baird Group (Baird Consulting, Inc.)
Baird Group (Baird Consulting, Inc.)
Blog Article

New blog articles detected.

  • Disparity in the Patient Experience
    The patient experience isn’t really the same for all patients. The ability to pay is still having an influence on what is offered to the patient. The post Disparity in the Patient Experience appeared first on Baird Group Blog.

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