Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 1 day ago

New blog articles detected

  • Say my name!

    Using the patient name during rounds helps to build confidence and trust. The post Say my name! appeared first on Baird Group Blog.

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 3 days ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 3 days ago

New blog articles detected

  • Dear CEO, Let’s Talk

    Patient experience leaders don’t always share the same vision as their CEOs. The two parties become stronger together with the help of a coach. The post Dear CEO, Let’s Talk appeared first on Baird Group Blog.

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 3 days ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 2 weeks ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 2 weeks ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 3 weeks ago

New blog articles detected

  • Train, Retain & Sustain

    In order to sustain customer service training, make sure your managers are prepared to coach and give feedback in real time. The post Train, Retain & Sustain appeared first on Baird Group Blog.

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 3 weeks ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 4 weeks ago

New blog articles detected

  • Disparity in the Patient Experience

    The patient experience isn’t really the same for all patients. The ability to pay is still having an influence on what is offered to the patient. The post Disparity in the Patient Experience appeared first on Baird Group Blog.

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 4 weeks ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 1 month ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 1 month ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 1 month ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 1 month ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • The Kind Truth in Coaching

    You’ll never achieve a healthy culture without the kind truth. The post The Kind Truth in Coaching appeared first on Baird Group Blog.

  • The Patient Experience Takes a Village

    Creating a successful patient experience strategy requires engaging multiple stakeholders with a clear plan of action. The post The Patient Experience Takes a Village appeared first on Baird Group Blog.

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 2 months ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • Don’t be Fooled by “Fine”

    When customers and patients tell you everything is fine, dig a little deeper. Fine is just an acronym for Feelings Inside Not Expressed. The post Don’t be Fooled by “Fine” appeared first on Baird Group Blog.

  • Become a Patient Experience Influencer

    Patient experience leaders will get further faster when they learn how to engage and influence others. Trying to do it alone won’t build a culture of accountability. The post Become a Patient Experience Influencer appeared first on Baird Group Blog.

  • What’s Your Patient Experience Strategy for 2017?

    Take time to summarize how you’ve improved the patient experience in 2016 and make a solid plan for 2017. Consider engaging a coach who will help you improve your leadership skills. The post What’s Your Patient Experience Strategy for 2017? appeared first on Baird Group Blog.

  • Gossip Erodes Culture

    Gossip is a deterrent to a positive culture. Try this screening exercise to filter out gossip. The post Gossip Erodes Culture appeared first on Baird Group Blog.

  • Nobody Tells Me Anything Around Here

    Employees must take ownership for staying informed about important changes and information in the organization. The post Nobody Tells Me Anything Around Here appeared first on Baird Group Blog.

  • Attitude is Contagious – Diagnose it Quickly

    Many leaders shy away from talking to individuals about bad attitudes. Using the XYZ formula can simplify the discussion. The post Attitude is Contagious – Diagnose it Quickly appeared first on Baird Group Blog.

  • Pavlov and the Patient Experience

    How you respond to call lights and work requests can have an effect on the patient experience, but requires that you become aware of your thoughts. The post Pavlov and the Patient Experience appeared first on Baird Group Blog.

  • When Patients Experience Staff Discord

    Patients suffer when staff doesn’t get along. The post When Patients Experience Staff Discord appeared first on Baird Group Blog.

  • Comfort Always

    Family members often have a need to be involved in comforting their loved ones. Staff can help family by giving them simple things to do that provide patient comfort. The post Comfort Always appeared first on Baird Group Blog.

  • Communication Delivers Both Information and Reassurance

    Communicating with family members during surgery offers both information and reassurance. The post Communication Delivers Both Information and Reassurance appeared first on Baird Group Blog.

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 6 months ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 7 months ago

New blog articles detected

  • How Do You Define Accountability?

    Accountability for the patient experience isn’t just beating people up over survey scores. Focusing on key behaviors is actionable and will engage employees more than just the numbers. The post How Do You Define Accountability? appeared first on Baird Group Blog.

  • Nobody Tells Me Anything

    Employees and physicians must become active information-seekers in order to be good citizens within the organizations. The post Nobody Tells Me Anything appeared first on Baird Group Blog.

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 7 months ago

New blog articles detected

  • Accountability is More Than Stating Your Expectations

    Accountability takes follow through. Saying you expect something, and then never checking up sends a message that you’re not serious. The post Accountability is More Than Stating Your Expectations appeared first on Baird Group Blog.

  • My Job Would Be Great If It Wasn’t for the Patients

    Blaming patients for difficult days is counterproductive for staff and providers. Create a greater awareness of negative thinking patterns that affect your patient relations. The post My Job Would Be Great If It Wasn’t for the Patients appeared first on Baird Group Blog.

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 7 months ago

Baird Group (Baird Consulting, Inc.)

Category: Content
Type: Blog Article

Generated 8 months ago

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