BBX Technologies

BBX Technologies

Category: Content
Type: Blog Article

Generated 3 weeks ago

New blog articles detected

  • Why choose Vuesion over a reporting package?

    If you are wondering what the advantages are between a full multi-channel contact center or a standalone reporting package, and are trying to understand the key advantages of each, then this post is for you. At BBX Technologies, we often come across customers who will ask this question during our product webinars. We take this […]

BBX Technologies

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • Measure for Success

    It is so important for call center managers to benchmark their contact center’s performance. With proper benchmarking, you can determine just how well your operations are running. BBX can assist you in measuring 5 popular call center benchmarks: Service Level, Average Speed to Answer, Abandonment Rate, Call Duration, and First Call Resolution, to help you […]

BBX Technologies

Category: Content
Type: Blog Article

Generated 7 months ago

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