Best Practice Group plc
Best Practice Group plc
Blog Post
  • This is the penultimate paper in our series of articles on the ‘intelligent supplier’. We have aimed to provide you with insights into the traits of these supplier organisations so you can assess whether your strategic partners have what it takes to drive success in complex service delivery. The final article is a summary of all that we’ve discussed over the last few months; it will be a reference...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • The Carillion story is big news right now. The announcement that the UK’s second largest construction firm is going into liquidation is bound to cause a media fuss, but in today’s political climate it has been supersized because this collapse appears to be being leveraged by a Labour Party reasserting its dislike for all public-sector outsourcing. The collapse of this outsourcing organisation has ...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Since the revelations of the Labour Conference in September, analysts and pundits have been asking some important questions. They include, in this austerity lashed economic climate, where does Labour believe the potentially hundreds of billions will come from to pay for their plans for Britain, and would it benefit the country to go that way? We thought we should pull together some of the research...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Welcome to this, the seventh of nine articles in our in-depth series looking into the make-up, indicators and behaviours of an intelligent supplier – the practically innovative partner for your complex service delivery relationships. On reflection, I recognise that client engagement could have been included earlier in this series. The collaboration between an intelligent client and an intelligent ...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Driving really strong and collaborative behaviours between you and your supplier for complex services is a great achievement. Your competence in managing external providers to help accelerate the achievement of your business objectives will be seen and measured as driving high value for your organisation. However, if your strategic relationships stutter, stumble or stagnate, then there is a possib...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Welcome to article 5 in our series of 9 on the vitally important, but often overlooked, subject of the ‘intelligent supplier’ – what to look out for, what behaviours to support and what to avoid when it comes to choosing and managing the strategic partners you’ll work with. So far we have covered the way an intelligent supplier would contribute to a client’s Business and Operating Strategy, how th...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • There are few things more important to the prospects for your projects than the need for you to find a strategic partner that reflects your own ‘commitment to the cause’ – an ‘Intelligent Supplier’ and an ‘Intelligent Client’ working in good synchronicity. So important is this collaborative behaviour, that we have dedicated a nine-part series to one half of this relationship, the ‘Intelligent Supp...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Welcome to the third article in our series on the collection of facets and intrinsic value of an Intelligent Supplier – what your supplier could be doing to ensure your relationship has a greater chance of success, and how you can identify whether they have this capability, capacity and foresight. Article #1 in the series focused on ‘Understanding, Supporting (and Challenging) the Client’s Busines...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • In the words of Colin Leys, co-chair of the independent think tank, The Centre for Health and Public Interest (CHPI): “This money was designated by parliament to pay for patient care, not to pay dividends to a small number of investors.” Last month, CHPI completed a report called ‘P.F.I. – Profiting From Infirmaries’. After analysing accounting data from the Treasury and Companies House, CHPI was ...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Any successful complex service delivery relationship requires both sides to consistently act in the best interests of the relationship – a collaboration between ‘intelligent clients’ and ‘intelligent suppliers’. However, in our experience, backed up by numerous independent reports on the state of the market, the majority of all client/supplier relationships for complex services do unfortunately fa...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • This article is the first of a series of nine articles dedicated to your Strategic Partner in a complex service delivery relationship: the subject of the ‘Intelligent Supplier’. Both the mindset and behaviour of your Supplier are critical to their ability to drive maximum value over the lifecycle of your relationship. With this in mind, in our experience of working with over 500 strategic supplier...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Welcome back to our two-part series on the whys and wherefores of developing a fit-for-purpose contract. In our last instalment, we considered the foundations of why a fit-for-purpose contract is so important. It focused on the reasons why the extra time and effort to create one helps to cut the cost of services, improve the chances of achieving your objectives and reduce management time in your s...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • What is a ‘fit for purpose contract’? And how can it really drive collaborative behaviour? When it comes to complex service delivery relationships, the aim of a fit for purpose contract is for it to provide the operating foundations to drive ‘enabling’ behaviours between client and supplier. The ultimate objective of the contract is to aid a client in their efforts to achieve a defined ‘Future Sta...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Outsourcing contract renegotiations are on the rise. Around 75% of all existing outsourcing relationships are renegotiated at some point during their lifetime according to Gartner Research.  And contrary to what you might think, not all of these renegotiations are down to bad performance — contracts can be renegotiated for many positive reasons. Not only that, but contract renegotiation can be tri...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Many of our blogs refer to the importance of not only entering larger contracts in the right way but also the equal, if not greater, the importance of managing these contracts and the providers they are with, once they are in place. All too often, once signed, a contract will be consigned to a dusty shelf in a back-office filing room, forgotten, for all intents and purposes, only to be Read More

Best Practice Group plc
Best Practice Group plc
Blog Post
  • I know I speak for all of us when I say that delivering business outcomes using external outsourcing or technology partners is really easy… Isn’t it? After all, you simply need to explain to your provider what you want to achieve, point them in the right direction and leave them to get on with it. Right? Err… maybe in an ideal world, but, as we all know, the reality of Read More

Best Practice Group plc
Best Practice Group plc
Blog Post
  • An increasing number of organisations and institutions are exploring the benefits of moving from their large single-supplier outsourcing relationships to the multi-supplier variety. Gavin Hall has outlined that in his experience, which reflects our own, the enhanced value and specialist expertise, such as Cloud services, have strong evidence for such a move, but you need to have clear business rea...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • To promote better productivity through more collaborative problem-solving it would be useful to shift perspectives in the outsourcing arena, so that when things go wrong people recognise that it’s not always the other person’s fault. Often issues are multifaceted, and the longer that they are allowed to build up, the more difficult it can be to establish the root cause of the problem – usually a g...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • While the theory behind outcome-based pricing models is nothing new, the penchant for establishing relationships specifically based on driving true added value is certainly growing in popularity with both vendors and clients. The reasons for this are simple. With suppliers utilising their own resources and best practices, they have an opportunity to (a) bring some much needed fresh thinking to cli...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Last week we revealed how all too many cloud computing contracts (and more specifically, Infrastructure as a Service (IaaS) agreements) result in completely unacceptable outcomes for the buying organisation. The key issue is typically a fatal misalignment between the buyer’s desired business outcomes and the terms of the agreement. You expect a system that can fulfill your specific business outcom...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • We all know that cloud computing is becoming more and more relevant to public and private organisations. For most enterprises, the potential cost savings of moving infrastructure to the cloud are too big to ignore. However, as a relatively new form of outsourcing, cloud computing is not without its potential pitfalls. This is especially the case when it comes to procuring Infrastructure as a Servi...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • This is the final article in a series of seven that reviewed the twenty issues highlighted by the National Audit Office (NAO) in their latest report on emerging best practice in commercial and contract management. Our articles have grouped these issues under the same seven headings as the NAO report – Commercial Strategy, Commercial Capability, Market Management and Sourcing, Contract Approach, Co...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • One of the imperatives of modern service delivery is to partner with people who can do things for you better and more cost effectively than you can do them yourself. The public and private sectors are using more innovative forms of governance and management through partnerships with others,  yet, research shows that high numbers (nearly 50% in fact) of strategic partnerships fail to achieve their ...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Contract Lifecycle is the sixth article in our series of seven covering the key principles highlighted by the National Audit Office (NAO) in its report on emerging best practice in commercial and contract management. 140 projects were reviewed in its production; practitioners and stakeholders offered their views in discussions, interviews and workshops, and the end result is a well considered and ...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • There are many reasons as to why one would want to renegotiate a contract with their strategic partner but the thought of the uphill challenge puts many off. In this week’s blog, we will offer up tips for a positive resolution with the kind assistance of David Barrett from PROCURiSOURCE. By following the below steps you can effectively renegotiate an existing contract with a strategic partner in s...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • The National Audit Office’s 2016 report on commercial and contract management in the public sector offers up a ‘gold mine’ of useful information for organisations across the public-private spectrum. Its segmentation of all the issues they identified into seven key principles offers an excellent overview of weaknesses that all companies suffer from to some degree, which is why we have dedicated an ...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • Outsourcing is a tempting proposition for any company that feels the strain of a bloated workforce and high service delivery costs. After all, the theoretical arguments in favour of outsourcing are compelling – you leverage the expertise of an external party, who are better qualified to deliver a more efficient (and less costly) service. Unfortunately, a theoretical benefit does not always transla...

Best Practice Group plc
Best Practice Group plc
Blog Post
  • This will not come as a surprise to many out there, but complex vendor relationships are, well, complex in nature and, therefore, will naturally be difficult to manage. If you have ever been involved in a sizeable client/vendor relationship that starts to veer out of control, you’ll know how difficult it can be for all parties to recover lost commercial trust and confidence. This is why it is so v...

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