If your customer retention rate is low, then bringing it up should be your number one priority. Your business can only survive for so long by attracting first-time customers and letting them go afterwards. Here are some strategies to help you increase your customer retention rate:
What are your marketing emails trying to achieve? Chances are you have one of two goals: nurture leads on their way to becoming customers, and getting click-throughs to your website for more information. Often, these two goals even blend together.
What's the most important thing when it comes to running a marathon? Maybe it's because we're marketers, but we'd say having a plan to guide your training and executing it would be #1 on the list. Visualizing success
Email marketing has one of the highest ROI of all marketing methods, but the secret of what makes email marketing special is the relationship you build with your subscribers, which in turn causes them to react and interact with you. Here are a few tips for nurturing your relationship and getting your subscribers to interact with your emails.
Customer retention is arguably the most important aspect of marketing. If you can't hold on to your customers, then what's the point of spending money to find new ones? It's like add more water to a bucket that has a hole at the bottom. You have to get to the solution of the problem. In this case, it means finding out why customers aren't returning to your business and implementing a...
How do you communicate with current and future customers? No matter your industry, email is probably a core part of the equation. In fact, even in the face of newer alternatives, it has consistently been found to be the most popular form of digital communication across the globe.
It's all about the rhetoric. Sometimes, a simple well-placed phrase can help sway a potential customer from hesitation to the sale. As we have described in this space, the right tools are crucial to help you close more sales. At the same time, you have to make sure that you use the right words to sway your audience toward the sale.
Businesses often repeat the same mistakes in regard to customer retention. Rather than learning the hard way, you can learn from other companies and skip the painful process. In this blog, we'll explain a few common mistakes with respect to customer retention and how you can avoid them:
No matter how great your marketing strategy is, if you cannot close your leads, your efforts will be for naught. Ultimately, if the goal is to acquire customers, only a great closing strategy can help you grow your business.
One of the many benefits of choosing BigContacts to manage your prospect and customer relationships is our unique “Contact Dashboard”. The Contact Dashboard allows you to easily capture and store all communications with your contacts—including notes, calls, meetings, tasks, files, photos, sales opportunities and EMAIL! Bottom line: You can manage your prospect and customer relationsh...
At BigContacts, we're constantly working to create a better user experience and offer more useful tools to our customers. Today we’re excited to announce the release of a new dashboard. This new dashboard contains two distinct views and offers a great deal of flexibly as to the team members and time-frame you can choose.
In too many businesses, information exists in silos. Marketing departments seek to gather as much data as possible to convert members of your target audience into leads. Sales department repeat the process to convince leads that becoming a customer is a great idea. Then, the process starts anew in customer service.
The more relevant your sales message, the more likely a prospective customer is to buy in. It may sound simple, but remains true nonetheless. Of course, coming up with a sales message that is actually relevant to each individual prospect is more difficult in practice than it sounds in theory.
We’re excited to announce that BigContacts has teamed up with WeWork to offer their 100,000+ members access to BigContacts at special rates.
The benefits of customer relationship management software, as discussed in this space in the past, range widely. The right CRM will improve your ROI, help you close more sales, and optimize your email marketing efforts.
The potential power of email marketing if undeniable. If you can master the art of crafting compelling messages to send to a relevant audience, you can leverage the tactic to achieve small business success.
Customer retention isn't just about bringing customers back. It's also about keeping them away from competitors. To keep your customer service from growing stale, try out these techniques: Use chatbots to deal with minor complaints If you give customers multiple options to contact your business, then it will get difficult to deal with all the complaints. Rather than telling them to...