BirdEye Inc.

Category: Content
Type: Blog Article

Generated 1 day ago

New blog articles detected

  • Top 8 Review Sites for Healthcare Providers

    Why do healthcare providers need to pay attention to patient reviews? 77% of prospective patients use online reviews as the first step in choosing a physician. Reviews are the first impression patients get of your practice.   Why patient reviews on review sites are important... The post Top 8 Review Sites for Healthcare Providers appeared first on BirdEye Blog.

BirdEye Inc.

Category: Content
Type: Blog Article

Generated 1 week ago

New blog articles detected

  • Brands must own this moment

    Stroll over to internetlivestats.com and take a peek at how many people are active on Facebook, uploading to Instagram, tweeting, and watching videos on YouTube. At the moment I checked, there were 1.4 billion active users on Facebook alone – that’s a hell of a... The post Brands must own this moment appeared first on BirdEye Blog.

BirdEye Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • BirdEye for Blaze Pizza

    DIY pizza franchise doubles locations and keeps nationwide ratings high with BirdEye’s real-time sentiment reports Blaze Pizza was founded in 2011 by Elise and Rick Wetzel and currently has 184 locations nationwide. Blaze Pizza’s mission is to create the ultimate customer experience by encouraging self-expression and providing fast, friendly service.... The post BirdEye for Blaze Pizza appeared fi...

BirdEye Inc.

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • How Do Customer Reviews Help SEO?

    It’s undeniable that customer reviews help other customers, since 92% of customers read online reviews, and 68% trust a local business more if it has positive reviews.     Customers value online reviews because they consider genuine shared experiences from their peers more trustworthy than... The post How Do Customer Reviews Help SEO? appeared first on BirdEye Blog.

BirdEye Inc.

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • Why your customer surveys aren’t working

    Traditional customer surveys vs. modern customer satisfaction Scientific market research really made a name for itself in the mid- 20th century, establishing many practices still in use today: questionnaires with non-leading questions, multiple-choice answers, anonymous respondents, all generating data used for extensive statistical analysis. With... The post Why your customer surveys aren’t worki...

  • BirdEye raises $25M in Series B — an open letter from BirdEye CEO Naveen Gupta

    I’m excited to announce that BirdEye has raised $25 million in funding led by World Innovation Lab and Trinity Ventures (read TechCrunch coverage and official press release to learn more). We’re fortunate to add Rob Theis to our Board of Directors. Rob has a formidable... The post BirdEye raises $25M in Series B — an open letter from BirdEye CEO Naveen Gupta appeared first on BirdEye Blog.

  • Tips for social listening success

    Whether you’re just getting started with social listening or you’ve had a strategy in place for a while, it’s never too late for tips on how to get more value from regular social listening practices.   Here are some social listening tactics that can help... The post Tips for social listening success appeared first on BirdEye Blog.

BirdEye Inc.

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • Getting started with social media listening

    What is Social Media Listening? Also known as social media monitoring, this is the process of identifying and tracking conversations happening on social media about a brand, product or service, in order to respond promptly when information or support is needed. Customers can (and do)... The post Getting started with social media listening appeared first on BirdEye Blog.

BirdEye Inc.

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • BirdEye Partners with Yelp to Give Businesses Real-Time Customer Experience Insights

    When it comes to online reviews, Yelp is the first name that comes to mind, and rightfully so. With 115 million reviews across myriad local industries from restaurants and retail to dog walkers and dentists, Yelp has invaluable customer data that can help businesses understand... The post BirdEye Partners with Yelp to Give Businesses Real-Time Customer Experience Insights appeared first on BirdEye...

  • How UGC impacts your business

    How cool would it be if your customers sold your products for you? With User-Generated Content (UGC), it’s possible.   Companies have always had to keep up with consumer trends, but today’s digitally connected customers pose a new predicament: they not only want the best... The post How UGC impacts your business appeared first on BirdEye Blog.

  • Consistent brand identity is the new black

    How to look hot and steal the show in online search The universal availability of mobile devices has made communication way easier–and as a result, way more complex. The customer journey is no longer a smooth, predictable path. It’s a turbulent series of countless decisions,... The post Consistent brand identity is the new black appeared first on BirdEye Blog.

  • Customer experience DOES drive revenue

    Can customer experience actually turn into dollars, or is it just a passing hype?   Let’s say a customer buys a smoothie, loves it, and skips out the door smiling. Is that customer only worth the $4.50 that her smoothie cost? Or how about this:... The post Customer experience DOES drive revenue appeared first on BirdEye Blog.

  • Make customer feedback your competitive edge this Black Friday

    The infamous kick-off of holiday shopping season lurks just around the corner. This year, approach Black Friday through the eyes of your customers to boost sales not only that day, but the whole year to follow. Look beyond the holiday season While many customers will... The post Make customer feedback your competitive edge this Black Friday appeared first on BirdEye Blog.

  • Why Restaurant Growth Depends on Online Reviews

    Customer feedback defines a restaurant’s reputation.   With the increasing prevalence of review sites, everyone can be an online food critic, and thanks to social media and mobile devices, most people are. A study in the Economic Journal revealed that just an extra half-star rating makes a... The post Why Restaurant Growth Depends on Online Reviews appeared first on BirdEye Blog.

  • Connected customers can bring Kevin Durant to your door. What are you waiting for?

    Customers are all connected online, and their comments have serious power. If they like your business, they’ll spread the word far and wide, bringing more customers through your door–possibly even an NBA all-star. Kevin Durant of the Golden State Warriors may be a famous athlete... The post Connected customers can bring Kevin Durant to your door. What are you waiting for? appeared first on BirdEye...

  • 5 Juicy Customer Experience Secrets You Need to Know

    Want to make your customer relationships last forever? Learn these shocking truths from real customers. We don’t normally like to gossip, but this is for your own good. 1. They want you to treat them like an equal. You’re a business, but that doesn’t mean... The post 5 Juicy Customer Experience Secrets You Need to Know appeared first on BirdEye Blog.

BirdEye Inc.

Category: Content
Type: Blog Article

Generated 7 months ago

New blog articles detected

  • SMB Solutions: Marketing Your Online Reputation

    Online reputation management is crucial to conversion. Even if your current brand marketing strategies are helping your search engine ranking, you’re unlikely to get any new customers if your business shows up on Google with a poor online reputation. Your own advertisements and SEO efforts... The post SMB Solutions: Marketing Your Online Reputation appeared first on BirdEye Blog.

BirdEye Inc.

Category: Content
Type: Blog Article

Generated 7 months ago

New blog articles detected

  • BirdEye Introduces Athena, the Next-generation NLP for Business Insights and Competitive Benchmarking

    Actionable intel from customer feedback enables direct customer experience improvement   We’re excited to announce the release of Athena, our enhanced Natural Language Processing (NLP) engine that provides businesses with actionable insights on feedback from their own and their competitors’ customers. Athena is built for operational... The post BirdEye Introduces Athena, the Next-generation NLP fo...

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