BroadSoft
BroadSoft
Blog Post
  • A Guest Blog from Cloud Communications Alliance When I began my career of providing executive management for technology trade associations, the idea of being able to customize technology to suit the needs of an individual business was not fully formed. It was often the other way around. Businesses created processes and workflows around the “computer,” as though information processin...

BroadSoft
BroadSoft
Blog Post
  • A Guest Blog from Yealink As an Event Sponsor at BroadSoft Connections 2017, Yealink cordially invites you to join us at booth E2, where we will be showcasing the flexibility and simplicity of our latest innovative endpoint solutions.

BroadSoft
BroadSoft
YouTube Video
  • The inevitable shift to mobile-first communications is taking over the industry. Today’s hoteliers—from single properties to global portfolio chains—need the ability to communicate with guests regardless of where the hotel staff may be. BroadSoft Business for Hospitality drives down the cost and complexity involved in providing communication services to hotel staff, guests and event attendees.

BroadSoft
BroadSoft
Blog Post
  • As we further our support of the large enterprise space, adding Single Sign On (SSO) functionality into our UC-One application suite is becoming essential. SSO addresses two major concerns: remembering credentials and security.

BroadSoft
BroadSoft
YouTube Video
BroadSoft
BroadSoft
Blog Post
  • Recent Aberdeen Research makes it clear that few contact centers empower their agents to collaborate with each other, their management, and subject matter experts throughout the business. Yet the same research demonstrates that organizations that integrate unified communications with contact center systems for the purpose of collaboration perform better than others.

BroadSoft
BroadSoft
Blog Post
  • For most teams, the odds are pretty high that getting your work done requires collaborating with someone outside your organization. In fact, in a recent survey, 86%* of participants cited lack of collaboration for workplace failures. Teamwork has become the way work gets done. And when you look at your team, you see it’s not limited to people inside your organization. You need to be ...

BroadSoft
BroadSoft
Blog Post
  • Synergy Group Ranks BroadSoft #1 In Cloud PBX / UCaaS Market Share for 2016 at 49.4% The BroadSoft Business integrated and intelligent cloud communication, collaboration and customer engagement application suite has emerged as the preferred customer choice and the clear market winner. As these apps are more tightly integrated and as our expanding 600+ channels bring them to more busin...

BroadSoft
BroadSoft
Blog Post
  • To help you understand Customer Engagement Analytics for the contact center, the BroadSoft CC-One team has created a six-part blog series explaining Customer Engagement Analytics - what it is, why you need it, who can use it and when, plus a bonus - combining Workforce Analytics with Customer Engagement Analytics.

BroadSoft
BroadSoft
Blog Post
  • A Guest Blog from Aberdeen Research In a previous article, we noted that only 37% of contact centers currently use unified communications (UC) capabilities. We also noted the potential benefits these companies are missing out on. These include improvements across key metrics such as agent productivity, first contact resolution rates, and customer satisfaction rates. In this article,...

BroadSoft
BroadSoft
Blog Post
  • A Guest Blog from Aberdeen Research The contact center is the nerve center of most businesses as it relates to customer experience management programs. This is no surprise; the modern contact center is very different than the call center of yesterday. The latter meant companies addressing customer requests when clients would call the company to seek support. Instead, the modern cont...

BroadSoft
BroadSoft
YouTube Video
  • Chatting in Team-One is simple. When you need to keep a conversation private, send a direct message. Or, you can send group chats to keep all team members informed and in sync. All chat messages are easily searchable so you always have a history of your conversations. Learn everything you need to know about chatting in Team-One in this video. You can learn more about sending messages in the Tea...

BroadSoft
BroadSoft
YouTube Video
  • Team-One employs a unique workspace model. Workspaces contain all your Notes, Tasks, Files, and Messages. Watch this video to learn about the three different types and how Workspaces keep all your work easily organized and in one place. You can learn more about creating a Workspace in the Team-One Product Guide: https://www.team-one.com/product-user...

BroadSoft
BroadSoft
YouTube Video
BroadSoft
BroadSoft
YouTube Video
  • Sharing a file in Team-One is simple. Learn how easy it is to share any image, PDF, document or spreadsheet with a simple drag and drop. Also, w/ integrations to popular cloud storage providers such as Google Drive, Dropbox and Box, enjoy the ability to access them directly from Team-One. You can learn more about sharing files in the Team-One Product Guide: https://www.team-one.com/product-user...

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.