BroadSoft
BroadSoft
Blog Post
  • Wow, Connections 2018! I am thrilled to announce that registration is OPEN. As promised last year, we will continue the amazing tradition of Connections. This year is special as we will be celebrating BroadSoft’s 20th anniversary. It was way back in 1998 that Scott and I founded a little company, just outside Washington DC. Can you remember what you were doing in 1998? Scott and I were running ...

BroadSoft
BroadSoft
Blog Post
  • This is the first in a five-part series on cloud migration. The complexity of migrating communications to the cloud is holding up modernization. Despite the apparent “inevitability” and benefits of cloud-based communications, the majority of businesses still operate premises-based PBX systems. In fact, analysts such as Gartner and MZA report that 80% to 90% of businesses still operate premises...

BroadSoft
BroadSoft
Blog Post
BroadSoft
BroadSoft
Blog Post
  • The BroadCloud ecosystem includes a number of tools that help with overall readiness, network management and productivity improvement. A competitive differentiator over most cloud PBX solutions available today, one such tool in our cloud platform arsenal—CRM Connect—enhances business productivity with a computer telephony interface (CTI) that integrates with some of the most common customer rel...

BroadSoft
BroadSoft
Blog Post
BroadSoft
BroadSoft
Blog Post
  • As you are aware, we’ve been working hard at rolling out Release 22 improvements to BroadCloud since the beginning of this year. In early Q2, our team scheduled and deployed into production new functional enhancements to the BroadCloud channel support system (CSS), together with, feature enhancements to the platform’s cloud PBX component. This new functionality was deployed in BroadCloud Releas...

BroadSoft
BroadSoft
Blog Post
  • Challenges in measuring and evaluating agent performance hold contact centers back from becoming more strategic business assets. The BroadSoft CC-One team has always been focused on improving the business and operational performance of our contact center customers. So for the second year in a row, we partnered with CC-Pipeline to conduct a survey of contact center management on how they measur...

BroadSoft
BroadSoft
Blog Post
  • BroadSoft, now part of Cisco, is honored to receive the Maryland Tech Council Harvey D Kushner Innovation Award, the first award of its kind that recognizes an outstanding contribution made to the region’s innovation business community. It is thanks to our employees, partners, and community in the 20 years of the company’s history. Being with BroadSoft for 18 years and an alumni of the Universi...

BroadSoft
BroadSoft
Blog Post
BroadSoft
BroadSoft
Blog Post
  • A Guest Blog from Captivate Connect Gartner research shows that even the most effective contact sales centres have callers waiting for an average of 36 seconds. At Captivate Connect we analysed nearly 4 million calls placed on hold in three continents across different industries and the average wait time was 45 seconds for medium-sized businesses. Calls to sales lines waited less, while calls ...

BroadSoft
BroadSoft
Blog Post
  • We’ve posted several blogs on the what, why, when, and how of omni-channel and unified communications in the contact center. In this blog, we’ll look at a real contact center that integrated omni-channel and unified communications. We’ll examine the challenges and benefits experienced by MISS DIG 811, a free service in Michigan that safeguards utility facilities before excavation projects.