Chargeback.com
Chargeback.com
Blog Post
  • Winning is awesome. The aftermath can produce a range of celebratory actions, from a nonchalant fist-pump to collective high-fives. And if that win prevented a chargeback, we can only guess how merchants react to the good news. Unfortunately, not every merchant finds themselves to be celebrating. That’s because their win ... Read More The post 6 Ways to Improve Your Win Rate appeared first on Char...

Chargeback.com
Chargeback.com
Blog Post
  • Let me frame a scenario. A merchant is devoting an ‘X’ amount of time to gather compelling evidence. This is to disprove a consumer dispute. Let’s say it involved a MasterCard transaction, and the associated reason code is 4853 – Cardholder Dispute. You provided the basic documents to prove your ... Read More The post What Transaction Modifier Affects Physical Goods? appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • eCommerce is abundant and growing. But merchants need to be vigilant as they are excited to tap into new markets worldwide. ThreatMetrix had detected and stopped 210 million cyber attacks in its first quarter in 2018. That is a 62% increase from what the risk solutions company experienced in the ... Read More The post [Report] How Can Cyber Attacks Hurt My Business? appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • True fraud is the reason the chargeback process exists. It is a hassle for both merchants and cardholders alike. In the third and final part of The Three Faces of Fraud series we will look at what true fraud is and the only way merchants can protect themselves from it. ... Read More The post The Three Faces of Fraud (Part III: True Fraud) appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • Automation used to be a luxury. Now, it’s a necessity. Our journey turned into a revolution when we wanted to give merchants the tools for automated dispute management. We are still learning in how to make it better. And that’s what makes the Chargeback App adaptive to the card networks’ ... Read More The post What is Real-time Resolution? appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • There’s always a criteria when responding to disputes. The reason code explains what compelling evidence is needed while the issuer checks if merchants properly formatted all of the documents within their  response. Any infringement could put yourself in jeopardy of receiving a chargeback. And that’s not the only requirements you ... Read More The post What Transaction Modifiers Affect Digital Goo...

Chargeback.com
Chargeback.com
Blog Post
  • Focus Training & Solutions is the UK’s leading provider of investigation and fraud prevention courses. They help SMBs and SMEs alike to become knowledgeable (and practical) in preventing fraud from internal and external threats. While they’re based across the Atlantic, we made sure that their tips are ready available online. Enjoy! ... Read More The post Small Business Fraud Prevention Tips (from ...

Chargeback.com
Chargeback.com
Blog Post
  • Where do disputes come from? There’s more than one answer to this question. If you’re having trouble with chargeback fraud, friendly fraud or true fraud such as ID fraud, we recommend that you read its associated posts. However, there’s another source that causes disputes. And it’s somewhere within your business. ... Read More The post What Causes Disputes? (Hint: Might Be One of Your Teams) appea...

Chargeback.com
Chargeback.com
Blog Post
  • Unfortunately, that answer doesn’t immediately provide a ‘yes/no’ response. Each card network has its own rules and interpretation of compliance. Their interpretations are generally the same. But the extent to how each rule is described can cause frustration, confusion and exhaustion for merchants and acquirers alike. Fortunately, we’ve read through ... Read More The post How Am I In Compliance Wi...

Chargeback.com
Chargeback.com
Blog Post
  • Omni-channel has been a buzz word around the retail world. Omni-channel strategies, omni-channel retail, omni-channel marketing. We’ve seen it all. But did you know you can have omni-channel dispute management? Retail omni-channel is an integrated customer experience. This experience should be immersive and familiar across all channels. At first, omni-channel ... Read More The post Omni-Channel Di...

Chargeback.com
Chargeback.com
Blog Post
  • Customers are great, aren’t they? They provide valuable insights on marketing trends. And they can jumpstart your business when it seems to be at a freefall. But customers tend to bring new, confusing reasons to dispute a transaction. One of those reasons involves a price match. It’s not always successful. ... Read More The post How to Prevent Price Match Disputes? appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • We love contributions. And we love how it relates to dispute management. Jock Purtle from DigitalExits talks about the value in good record keeping. Enjoy!   While the way we do business has transformed over the years, one thing has stayed the same: good businesses have good accounting. One of the ... Read More The post Why Good Record Keeping is Essential to Your Business appeared first on Charge...

Chargeback.com
Chargeback.com
Blog Post
  • That title is underselling it. Imagine everything you’re doing right now just changed. You already experienced that with the internet. Then you experienced it in ecommerce. And then you experienced it with EMV chips. Now, blockchains change everything in dispute management and resolution. But how? How will blockchains change things ... Read More The post [Get Ready] Blockchains Will Change Dispute...

Chargeback.com
Chargeback.com
Blog Post
  • Shopping online is easier and more popular than ever before. So it’s no surprise that the amount of returns will increase for merchants. Think about it. A customer purchases an item online. They won’t be able to feel the material, see it’s true size, or even touch the product until ... Read More The post A Strict Return Policy May Cause Chargebacks appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • We all make mistakes, it is part of being human. Simple mistakes can lead to customers committing friendly fraud without even meaning to. Don’t let the “friendly” distract you from the “fraud” because friendly fraud accounts for 35% of fraud loss.  This is the second part of The Three Faces of ... Read More The post The Three Faces of Fraud (Part II: Friendly Fraud) appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • It depends. That may not be the answer you were hoping to hear. But it’s true. The decision to outsource chargeback management relies on numerous factors that vary from one merchant to another. And the amount of chargebacks can easily tilt the scale in either direction. But this question will ... Read More The post Should I Outsource Chargeback Management? appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • There are three different types of fraudsters when it comes to customer disputes. In a three part series The Chargeback Lifecycle: A Tale of Three Fraudsters we will go over situations where each kind of fraud can happen. To kick off the series we will take a look at a ... Read More The post The Three Faces of Fraud (Part I: Chargeback Fraud) appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • We love how contributors add context into dispute management. Chanell Alexander from TrustRadius has tips for accounting and finance teams who have trouble with fraudulent chargebacks. Enjoy! A purchase may not go as planned. You may not know if you should issue a refund or fight a chargeback. Some purchases ... Read More The post How to Respond to Fraudulent Chargebacks appeared first on Chargeba...

Chargeback.com
Chargeback.com
Blog Post
  • Synthetic identity fraud is a growing concern that is under reported. EMV chips had limited the chances of a credit card being hacked. But that led fraudsters to an epiphany: if we can’t hack a cardholder, be a cardholder. Fraudsters are opening bank accounts with synthetic identities (we’ll say synthetic ... Read More The post Here Are Trends (And Tips) On Synthetic Identity Fraud appeared first ...

Chargeback.com
Chargeback.com
Blog Post
  • Our white paper examines the chargeback landscape of five U.S. industries. One of them is the restaurant industry. And is what this article focuses on even further. We took a look at some data from the Federal Reserve Bank of Kansas City. And these metrics are an eye-opener for restaurant ... Read More The post Chargebacks Being Served At Your Local Restaurant appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • Anything can develop a risk. But the key is to know how much risk is involved, and what actions can you take in order to lower it. Real-time Resolution is a great start to reduce your risks of disputes and chargebacks. But a few extra (and free) advice can help ... Read More The post Calculate Your Dispute Ratio (And Prevent Chargebacks!) appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • Cardholders are human. And like any human, they make mistakes during transactions. But these mistakes can foster an unfavorable action called friendly fraud. Don’t let the word friendly fool you. This type of fraud accounted for 31% of all fraud in ecommerce, according to a 2017 report from LexisNexis. We’re ... Read More The post The Chargeback Lifecycle (Part III: Friendly Fraud) appeared first ...

Chargeback.com
Chargeback.com
Blog Post
  • Chargebacks come in all sizes at the grocery store. Some are large and harmless, and others are small and detrimental. Our white paper, Industry Dispute Ratios, investigates how grocery merchants were impacted by revenue loss, chargeback occurrence and chargeback valuations. This will help current and aspiring merchants know what to ... Read More The post Grocery Merchants Receive Chargebacks appe...

Chargeback.com
Chargeback.com
Blog Post
  • Amazon is getting bigger. It was only recently that the e-commerce giant and JPMorgan Chase made public comments about a potential checking-account product, according to the Wall Street Journal. The initiative will target Millennials who are in favor of Amazon handling their finances and consumers who currently do not own ... Read More The post How Do You Handle Disputes on Amazon Seller Central? ...

Chargeback.com
Chargeback.com
Blog Post
  • Today, we’re going to take a look at the Industry Dispute Ratios of petroleum merchants. These are the merchants who let travelers and locals refuel their gas tanks during their commute. Without merchants like you, communities cannot move from one destination to the next. And this excessive movement are riddled with chargebacks ... Read More The post Chargebacks Are At The Nearest Gas Station appe...

Chargeback.com
Chargeback.com
Blog Post
  • Accenture published a 2017 report that highlights 10 Mega Trends Driving the Future of Payments.  And while reading the opportunities (and challenges) that banks and payment companies will experience, we couldn’t help but ask ourselves ‘How will these trends have an impact in how merchants resolve disputes?’ This article will ... Read More The post Learn How [10] Mobile Payment Trends Affect Dispu...

Chargeback.com
Chargeback.com
Blog Post
  • We recently wrote a white paper called Industry Dispute Ratios: A Deep Dive into Key Dispute Metrics including Ratios, Dollars Lost and Reason Codes. This process involved looking at a lot of data from the Federal Reserve Bank of Kansas City. And we were interested in looking at chargebacks from five ... Read More The post Chargebacks That Hurt the Travel Industry appeared first on Chargeback.

Chargeback.com
Chargeback.com
Blog Post
  • MRC Vegas is the largest event in the world that is focused on fraud prevention, payment processing, cybersecurity, and technology. If you are one of the over 1,500 attendees that will make their way to the Aria Resort in Las Vegas for the four day event you are probably getting ... Read More The post What You Can Expect At MRC Vegas 2018 appeared first on Chargeback.

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.