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• 8 Tips for Local Government Community Emergency Preparedness

  Your community is where thousands—maybe even millions—of citizens call home, and it’s your job to help citizens protect their home. Mothers, fathers, business owners, even children, will look to the leaders of their community for peace of mind and reassurance that everything that can be done to protect them from an unexpected disaster, has been done. To help you protect your citizens a...

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• CivicPlus. The Integrated Technology Platform for Local Government.

  What is CivicPlus®? This simple question deserves more than a simple answer, because we are more than a single solution company. Bringing tailored technology and deep local government expertise together in a powerful way, we deliver thoughtful solutions that improve the processes between people and software applications.

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• CivicRec Meets TLS Compliance Requirements

  New requirements associated with the Payment Card Industry (PCI) Data Security Standard (DSS) state that all payment systems must disable early Transport Layer Security (TLS) by 2018. TLS is a technology used to encrypt sensitive information sent via the Internet. TLS is the replacement for Secure Sockets Layer (SSL).

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• CivicPlus Meets Early TLS Compliance Requirements

  New requirements associated with the Payment Card Industry (PCI) Data Security Standard (DSS) state that all payment systems must disable early Transport Layer Security (TLS) by 2018. TLS is a technology used to encrypt sensitive information sent via the Internet. TLS is the replacement for Secure Sockets Layer (SSL).

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• Convenient. Integrated. Yours. Introducing the New CivicPlus Platform.

  Managing a community is an epic responsibility. It requires the collaboration and synchronization of hundreds—even thousands of people— across departments, disciplines, and physical locations. With each municipal employee playing an essential role in your city or county’s success, you need to unite resources, systems, and tools so that every investment is working as hard as you to prov...

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• 10 Often Overlooked, Must-Have Recreation Management Software Features

  If you think all recreation management software solutions offer the same features, think again. Most solutions allow local governments to complete standard transactions, like scheduling activities and allowing online registrations. For many software systems, this is where the functionality ends, and where manual interventions and alternate processes and systems take over.

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• Why the Best Candidates Hate Your Recruitment and Hiring Process

  It shouldn’t surprise you that there are many people in your community who want to work for your local government. You may be shocked, however, to learn that many of those same people hate your recruitment and hiring process. Don’t feel frustrated. We’re here to help you understand possible areas of frustration so that you can make the necessary improvements to ensure the best talent a...

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• How Your Municipal Website Can Encourage Local Business

  Just like your local government website serves as an effective tool for encouraging individuals to live in your community, and work in your community, your website can be an effective tool in encouraging businesses to establish and grow in your community as well. Everyone will benefit when employers choose your city or town as their headquarters. Citizens will have more employment oppo...

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• Why Social Media Will Make or Break Your Recruitment Strategy

  There is no doubt that social media plays a big role in modern day recruiting, especially because many job seekers rely heavily on the Internet during their job search. If you aren’t using social media in your recruitment efforts, then you need to take immediate action to look for ways that you can integrate it into your plan. Without social media, it’s likely that you’re missing out o...

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• 6 Reasons Slow Hiring in Government Human Resources Hurts Communities

  With each day your municipality remains understaffed, citizens and staff feel the effects with greater impact. Understaffed administrations are less responsive to inquiries and requests. They have less available staff to complete community projects. Worst of all, they have less bandwidth to proactively initiate programs that could further the community’s mission and vision. When your m...

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• Why Your Performance Reviews are Busted (Hint: It’s Not the Process)

  Leaders in government human resources know that a good performance appraisal system is an integral component of their process of helping employees grow and develop. Most local governments implement some type of tool that can be used to evaluate employee performance, but the problem is that the performance appraisal system doesn’t achieve the desired results. When the results aren’t ach...

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• 5 Stats that Prove Your Recreation Software Must be Mobile Optimized

  You already know that encouraging citizens to get out and get active in your community starts with a promotional strategy that includes online and social. What you may not realize is that your citizens are searching for local government parks and rec programs not just online, but from a mobile device. These mobile-minded citizens are hoping not just to find community-based activities, ...

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• How to Set Up a Community Emergency Response Team

  You never know when an emergency will strike your community—which is why early preparation, community education, and constant vigilance are essential to keeping citizens safe. One of the most effective ways of preparing your citizens for a possible disaster, is to involve them directly in the education, and response process. If your municipality has not already established a Community ...

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• 8 Benefits of Online Job Post Applications in Government HR Software

  The ways that job seekers interact with employers has changed. As our expectations have shifted to wanting immediate access to on-demand content, job seekers are starting—and finishing—their job searches online. You likely already know many of the benefits of online job applications, but if you’re still not ready to replace your paper applications with online versions, we’ve got eight ...

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• 5 Must-Have Citizen Self-Service Features for Your Municipal Website

  How much time do you spend each day answering citizen questions via phone, email, or in person? An hour? Two hours? You likely already know how you’d spend that time if you could have it back. You’d finally have time to start that project you’ve wanted to get to for months. If you’re wishing your citizens could self-service more of their needs online, freeing up more of your day for ad...

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• Your Local Government Youth League Management Checklist

  Local government parks and recreation departments have a unique opportunity to help foster the health and wellbeing of the children in their communities. One of the greatest wellness opportunities for young people is to participate in community youth leagues. Not only does team participation teach children leadership and perseverance skills, it helps them to get active and build friend...

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• All About the Latest Section 508 Requirements for Government Websites

  Effective March 21, 2017, the latest updates to Section 508 of the Rehabilitation Act of 1973 went into effect, impacting the design and management of many federal and local government websites. If you are currently utilizing our CivicEngage® content management system (CMS), know that our platform, ongoing enhancements, and internal experts, will serve as a functional foundation for yo...

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• Culture Matters for Employee Retention in Government Human Resources

  Every employer, both in the private and public sector, want to keep their employees happy. Happy employees mean tenured employees, but what are the best ways to motivate employee job satisfaction? For local governments, simply increasing wages isn’t always an option, due to union contracts and limited budgets, so what’s left?

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• 3 Benefits of Adding HR Software for Local Government to Your HR Stack

  Advances in technology are changing the way we live our lives and accomplish our key job functions. From the way we manage our time, to the way we create and send correspondence, to the way we manage and analyze data, technology solutions are proven to help us do our jobs faster, easier, and in most cases better. Human resources (HR)—especially in the public sector—remains a business f...

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• Five Do Nots of Government Website Design

  A user-friendly government content management system (CMS) means non-technical staff are capable of building and editing web pages—an essential component of a high-touch citizen communication strategy. The power and flexibility to edit and update your government website is also an important responsibility. Every update you make to a page or content item reflects upon your community’s b...

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• Go Green this Earth Day with Applicant Tracking Software

  Human resources has traditionally been a paper-laden job function. Not only do paper-based recruitment, employee evaluations, and onboarding procedures lead to slower implementations and depleted physical storage space, they are taking the toll on our environment. This Earth Day make the commitment for your community to convert from a paper-based talent recruitment process, to a cloud-...

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• New Rules of Engagement: Improve Employee Onboarding and Success

  A research study done by Hewitt Associates showed that companies who focused more resources and time on their onboarding processes experienced higher levels of success with employee engagement. Many local governments know that they should be properly establishing and training their new employees, but unfortunately are understaffed and overwhelmed. As a result, instead of properly onboa...

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• Best Practices for Communicating AMBER Alerts™ to Your Citizens

  It’s every parent’s nightmare: their child is missing. Abducted. As seconds tick away, panicked parents fear their child is being taken farther and father away from home, and that the odds of their child being returned safely are growing smaller and smaller. Leveraging the power of our nations’ communities and their engaged, concerned citizens, since its inception in 1996, the national...

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• Why Quality Government Web Design is a Key to Municipal Success

  Your municipal website is key to helping your community make a positive first impression and ensure a continually positive experience for engaged citizens. It’s the first place that visitors and tourists will go to learn what events and activities are not to be missed. It’s the first-place prospective new citizens will go when considering their relocation options. It’s also the first-p...

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• Three Myths About Local Government Communications

  You work hard for your community, and you work equally hard to communicate with citizens all that your administration is doing to impact their lives in meaningful ways. As with all private and public sector entities, despite the best efforts for transparency, some myths prevail. As an organization that has partnered with local governments for over 20 years to help them engage with citi...

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• Use Your Blog to Amplify Your Emergency and Routine Notifications

  Your blog is a powerful citizen engagement tool. It serves as an easily accessible, authoritative resource for citizens looking for the latest news and trusted information from their civic leaders. As you work to continually enhance your citizen emergency and routine communication strategy, make sure you are fully leveraging your civic blog. We’ve got four ways your blog can help you a...

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• 5 Key Metrics in Local Government Human Resources

  You’re confident when it comes to measuring the performance of your employees, but how do you measure the effectiveness of your own human resource strategy? What factors should you consider, and what benchmarks are available to determine the efficiency of your efforts? To help you ensure your human resource efforts are maximizing your resources and working hard to bring the highest qua...

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• 7 Ways to Use Social Media with Your Municipal Website in 2017

  Social media has emerged as an effective platform for reaching citizens in meaningful, and engaging ways, keeping them informed about news and events in their communities. Whether you’re just starting to integrate social media into your communications strategy, or are looking for ways to leverage the latest tools and social channels, our list below is sure to inspire creativity and off...