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• CivicPlus Earns Position Among Inc. 5000 for Seven Years in a Row

  Inc. magazine has included CivicPlus® in the 36th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small and midsized businesses.

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• How to Choose Engaging Photos for Your Local Government Website

  Images are powerful pieces of digital content. When used wisely, they can be more impactful in motivating behavior than a page of text. As humans, our minds are simply wired to process images and associate them with emotions, sensations, and memories more quickly than text. While our brains decode text in a linear, sequential manner, they decipher images instantly. What that means, is ...

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• Don’t Make These Mistakes with Your Government Website Design

  Your citizens have high expectations. They want on-demand access to news, information, resources, and self-service tools to help them lead comfortable, and engaged lives in your community. You have high expectations too, and they all surround giving your citizens what they want—and more. The foundation of your citizen engagement strategy should be your municipal website. The problem, h...

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• What are the Most Outrageous Answers to Your Interview Questions?

  Interviewing can be a time-consuming process for HR professionals and hiring managers, but it’s a very important and necessary part of the hiring process. Interviews play a key role in determining if an applicant and an organization are the right match. The questions that you ask in an interview should help you learn more about the applicants, and allow you to carefully choose the bes...

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• How to use Hashtags to Promote Your Social Media Posts

  You’ve seen them everywhere, from Twitter, to Instagram, to t-shirts, to memes, but what exactly is the point of the hashtag? More importantly, are hashtags really important when creating social media posts for your local government? Believe it or not, the hashtag can be a powerful component of a social communication strategy. That little symbol can make a big difference in the reach a...

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• Five Municipal Website Redesign Pain Points and How to Avoid Them

  Your municipal website is the cornerstone of your civic communications. It’s the hub of your internal administrative workflows, and a reliable resource your residents depend on. To maintain a high quality municipal website that evolves as the needs of your community evolve, local governments must align themselves with a strategic website vendor that can demonstrate a proven process for...

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• Fostering Engagement with Effective Employee Onboarding

  We all know what it feels like to be the new employee in the office: unnerving, unsettling, and uncertain. Where’s the fax machine? How do you order business cards? Where is the “Main” conference room? Data shows that the more thorough a new employee’s onboarding process, the more secure he will feel in his new role, the more comfortable he will feel with his coworkers and supervisor, ...

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• Why the Best Candidates Hate Your Recruitment and Hiring Process

  It shouldn’t surprise you that there are many people in your community who want to work for your local government. You may be shocked, however, to learn that many of those same people hate your recruitment and hiring process. Don’t feel frustrated. We’re here to help you understand possible areas of frustration so that you can make the necessary improvements to ensure the best talent a...

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• Why Social Media Will Make or Break Your Recruitment Strategy

  There is no doubt that social media plays a big role in modern day recruiting, especially because many job seekers rely heavily on the Internet during their job search. If you aren’t using social media in your recruitment efforts, then you need to take immediate action to look for ways that you can integrate it into your plan. Without social media, it’s likely that you’re missing out o...

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• 6 Reasons Slow Hiring in Government Human Resources Hurts Communities

  With each day your municipality remains understaffed, citizens and staff feel the effects with greater impact. Understaffed administrations are less responsive to inquiries and requests. They have less available staff to complete community projects. Worst of all, they have less bandwidth to proactively initiate programs that could further the community’s mission and vision. When your m...

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• Why Your Performance Reviews are Busted (Hint: It’s Not the Process)

  Leaders in government human resources know that a good performance appraisal system is an integral component of their process of helping employees grow and develop. Most local governments implement some type of tool that can be used to evaluate employee performance, but the problem is that the performance appraisal system doesn’t achieve the desired results. When the results aren’t ach...

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• 8 Benefits of Online Job Applications in Government HR Software

  The ways that job seekers interact with employers has changed. As our expectations have shifted to wanting immediate access to on-demand content, job seekers are starting—and finishing—their job searches online. You likely already know many of the benefits of online job applications, but if you’re still not ready to replace your paper applications with online versions, we’ve got eight ...

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• Culture Matters for Employee Retention in Government Human Resources

  Every employer, both in the private and public sector, want to keep their employees happy. Happy employees mean tenured employees, but what are the best ways to motivate employee job satisfaction? For local governments, simply increasing wages isn’t always an option, due to union contracts and limited budgets, so what’s left?

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• 3 Benefits of Adding HR Software for Local Government to Your HR Stack

  Advances in technology are changing the way we live our lives and accomplish our key job functions. From the way we manage our time, to the way we create and send correspondence, to the way we manage and analyze data, technology solutions are proven to help us do our jobs faster, easier, and in most cases better. Human resources (HR)—especially in the public sector—remains a business f...

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• Go Green this Earth Day with Applicant Tracking Software

  Human resources has traditionally been a paper-laden job function. Not only do paper-based recruitment, employee evaluations, and onboarding procedures lead to slower implementations and depleted physical storage space, they are taking the toll on our environment. This Earth Day make the commitment for your community to convert from a paper-based talent recruitment process, to a cloud-...

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• New Rules of Engagement: Improve Employee Onboarding and Success

  A research study done by Hewitt Associates showed that companies who focused more resources and time on their onboarding processes experienced higher levels of success with employee engagement. Many local governments know that they should be properly establishing and training their new employees, but unfortunately are understaffed and overwhelmed. As a result, instead of properly onboa...

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• Three Myths About Local Government Communications

  You work hard for your community, and you work equally hard to communicate with citizens all that your administration is doing to impact their lives in meaningful ways. As with all private and public sector entities, despite the best efforts for transparency, some myths prevail. As an organization that has partnered with local governments for over 20 years to help them engage with citi...

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• Six Important Factors to Look for in a Local Government Website Vendor

  Your current local government website is outdated, inflexible, and unimpressive. If you’re about to begin a website redesign project, you’re likely wondering how to choose the right government web design vendor. There are a lot of detailed factors that go into choosing a vendor, but that doesn’t mean you need to be overwhelmed by the process. To simplify this important choice, we’ve co...

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• Six Inspiring City Website Designs

  From the Rocky Mountains to the Gulf Coast. From bustling metropolitan communities to sprawling, rural landscapes. Each and every community that we work with is unique, which is why we believe every government website design should be just as unique. Your city’s website should be a visual representation of your community and reflect the values of its people, and the vibe of its streets...

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• CivicPlus. The Integrated Technology Platform for Local Government.

  What is CivicPlus®? This simple question deserves more than a simple answer, because we are more than a single solution company. Bringing tailored technology and deep local government expertise together in a powerful way, we deliver thoughtful solutions that improve the processes between people and software applications.

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• CivicPlus Meets Early TLS Compliance Requirements

  New requirements associated with the Payment Card Industry (PCI) Data Security Standard (DSS) state that all payment systems must disable early Transport Layer Security (TLS) by 2018. TLS is a technology used to encrypt sensitive information sent via the Internet. TLS is the replacement for Secure Sockets Layer (SSL).

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• How Your Municipal Website Can Encourage Local Business

  Just like your local government website serves as an effective tool for encouraging individuals to live in your community, and work in your community, your website can be an effective tool in encouraging businesses to establish and grow in your community as well. Everyone will benefit when employers choose your city or town as their headquarters. Citizens will have more employment oppo...

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• 5 Must-Have Citizen Self-Service Features for Your Municipal Website

  How much time do you spend each day answering citizen questions via phone, email, or in person? An hour? Two hours? You likely already know how you’d spend that time if you could have it back. You’d finally have time to start that project you’ve wanted to get to for months. If you’re wishing your citizens could self-service more of their needs online, freeing up more of your day for ad...

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• All About the Latest Section 508 Requirements for Government Websites

  Effective March 21, 2017, the latest updates to Section 508 of the Rehabilitation Act of 1973 went into effect, impacting the design and management of many federal and local government websites. If you are currently utilizing our CivicEngage® content management system (CMS), know that our platform, ongoing enhancements, and internal experts, will serve as a functional foundation for yo...

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• Five Do Nots of Government Website Design

  A user-friendly government content management system (CMS) means non-technical staff are capable of building and editing web pages—an essential component of a high-touch citizen communication strategy. The power and flexibility to edit and update your government website is also an important responsibility. Every update you make to a page or content item reflects upon your community’s b...

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• Why Quality Government Web Design is a Key to Municipal Success

  Your municipal website is key to helping your community make a positive first impression and ensure a continually positive experience for engaged citizens. It’s the first place that visitors and tourists will go to learn what events and activities are not to be missed. It’s the first place prospective new citizens will go when considering their relocation options. It’s also the first p...