Clarabridge is an American software company founded in 2006 in Reston, Virginia, United States. Clarabridge offers software as a service products for sentiment analysis and text analytics to automatically collect, categorize and report on structured data and unstructured data. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology, the software is used in voice of the customer, customer experience management and customer feedback programs.

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Clarabridge
Clarabridge
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  • If you’ve been keeping up with the blog, you know how passionate we are when it comes to mapping out the customer journey. With the right data in your corner, your customer journey map should provide both a micro and macro view of the customer-to-business relationship. Inflated terms and office politics often get in the […] The post Should Social Media Affect Your Customer Journey Map? appeared fi...

Clarabridge
Clarabridge
Blog Post
  • A couple of days ago, I was talking with industry analyst, Omer Minkara from Aberdeen. He’s one of the most credible customer experience analysts I’ve talked to in the last 5 years. He told me that the average contact center agent interacts with more than 20 systems on a daily basis. Seriously?! 20! In my role […] The post Calling all CIO’s and CTO’s: Better Customer Experiences Need You appeared ...

Clarabridge
Clarabridge
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European Parliament Case Study

 
Clarabridge
Clarabridge
Blog Post
  • Maybe you already have a social media dream team. Perhaps you’re looking to build one. Either way, your team is a lot bigger than you probably think. You have team members all over the world that are responsible for how your brand is perceived online. But, who are all of these mysterious colleagues, you ask? […] The post You Already have Social Media Strategists and They’re Working for Free appear...

Clarabridge
Clarabridge
Blog Post
  • CX Day is a celebration of businesses that put the customer first. CX enthusiasts all over the world are coming together to share thoughts, ideas, and strategies that make meaningful impacts in customer experience. It’s also an opportunity to share these ideologies with others in your organization who may not have a holistic understanding of […] The post 11 Ways to Celebrate CX Day! appeared first...

Clarabridge
Clarabridge
Blog Post
  • You’re not in charge of customer service anymore. Traditional customer service models are becoming increasingly dated, and as a result people aren’t satisfied with the level of support that they’re receiving. Customers are deciding when, where and how they get the assistance they need, and making a phone call, or standing in a long line […] The post You’re Not in Charge Anymore appeared first on C...

Clarabridge
Clarabridge
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eBook: Social Customer Service Etiquette

 
Clarabridge
Clarabridge
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Webinar Recording: The Evolution of Social Customer Care

 
Clarabridge
Clarabridge
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Webinar: Activating the Voice of the Customer in Your Business | Clarabridge

 
Clarabridge
Clarabridge
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Belfius Case Study

 
Clarabridge
Clarabridge
Landing Page

Webinar: Managing Global Social Customer Service Teams: Creating a Unified Customer Experience with International Teams

 
Clarabridge
Clarabridge
Blog Post
  • Regardless of your place in an organization as a customer experience advocate, I’m sure you’ve come across a customer journey map. But, coming across a journey map, and actually using one are two different things. Most customer journey maps find themselves collecting dust on a shared drive because they aren’t applicable to multiple levels within […] The post Journey Mapping with Analytics:It’s wei...

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