Clarabridge is an American software company founded in 2006 in Reston, Virginia, United States. Clarabridge offers software as a service products for sentiment analysis and text analytics to automatically collect, categorize and report on structured data and unstructured data. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology, the software is used in voice of the customer, customer experience management and customer feedback programs.

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Clarabridge
Clarabridge
Page Metadata Update

New page title detected.

  • New: Every business and CEO likes to think that they always put the customer first, but the hard truth is that there is a huge disconnect between what businesses believe they are offering and what customers feel they are actually receiving. Good customer service no longer makes a business stand out. Modern consumers expect the best. …
  • Old: The last thing any company wants to worry about when it comes to emergency preparedness is social media. While to some managers this concern may seem a bit trite, too often, we see businesses scrambling to put in place a social media crisis plan after they’ve made some very public snafus. Social customer service is …
Clarabridge
Clarabridge
Page Metadata Update

New page title detected.

  • New: Every business and CEO likes to think that they always put the customer first, but the hard truth is that there is a huge disconnect between what businesses believe they are offering and what customers feel they are actually receiving. Good customer service no longer makes a business stand out. Modern consumers expect the best. …
  • Old: Customer experience is the sum of all interactions, between a company and their customer over the course of their relationship. Often overlooked, Social Media plays a huge roll in customer experience. An overarching customer experience strategy should take into account social media engagement and initiatives. Inversely, social media initiatives should feed directly from the customer …
Clarabridge
Clarabridge
Page Metadata Update

New page title detected.

  • New: The social media/contact center agent unicorn is becoming increasingly common as customers are expecting support via social media channels. In most companies, especially bigger ones, the marketing team simply doesn’t have the information, bandwidth, and ability to offer the type of support customers are requesting on social media. Combining the efforts of the contact center …
  • Old: Customer experience is the sum of all interactions, between a company and their customer over the course of their relationship. Often overlooked, Social Media plays a huge roll in customer experience. An overarching customer experience strategy should take into account social media engagement and initiatives. Inversely, social media initiatives should feed directly from the customer …
Clarabridge
Clarabridge
Page Metadata Update

New page title detected.

  • New: The last thing any company wants to worry about when it comes to emergency preparedness is social media. While to some managers this concern may seem a bit trite, too often, we see businesses scrambling to put in place a social media crisis plan after they’ve made some very public snafus. Social customer service is …
  • Old: Customer experience is the sum of all interactions, between a company and their customer over the course of their relationship. Often overlooked, Social Media plays a huge roll in customer experience. An overarching customer experience strategy should take into account social media engagement and initiatives. Inversely, social media initiatives should feed directly from the customer …
Clarabridge
Clarabridge
Page Metadata Update

New page title detected.

  • New: With all of the channels available for customers to seek help, social media is one of the most public. Noting this, many brands just like yours have kicked off social customer service programs designed to align the brand experience on every channel. The key to doing this successfully, however, lies in your team and the …
  • Old: Here at CX Social, we work with some of the biggest brands in the world to solve for their social media engagement needs. Being in the business of social media engagement, analysis and listening has helped us to understand that no matter which industry you’re in- there are fundamental principles that you can put in …
Clarabridge
Clarabridge
Page Metadata Update

New page title detected.

  • New: With all of the channels available for customers to seek help, social media is one of the most public. Noting this, many brands just like yours have kicked off social customer service programs designed to align the brand experience on every channel. The key to doing this successfully, however, lies in your team and the …
  • Old: Yes, we’re still having this conversation.  Why? Because while social media marketing and engagement have been picked up and executed well by many companies, there still seems to be confusion around the logistics of social media marketing. We’ll give you the quick and dirty of social media marketing so that you’ll be crafting plans, driving …
Clarabridge
Clarabridge
Page Metadata Update

New page title detected.

  • New: Here at CX Social, we work with some of the biggest brands in the world to solve for their social media engagement needs. Being in the business of social media engagement, analysis and listening has helped us to understand that no matter which industry you’re in- there are fundamental principles that you can put in …
  • Old: Where does brand experience start? Does it start when consumers walk through the doors, or when they reach out to sales? It may seem obvious, but brand experience starts wherever the customer decides it starts. For instance, if the customer sees your signage and decides to shop in your store, the brand experience started with …
Clarabridge
Clarabridge
Page Metadata Update

New page title detected.

  • New: Here at CX Social, we work with some of the biggest brands in the world to solve for their social media engagement needs. Being in the business of social media engagement, analysis and listening has helped us to understand that no matter which industry you’re in- there are fundamental principles that you can put in …
  • Old: Some companies have it all figured out. They seem to know exactly what their fans and followers want on social media, balancing the act of being helpful and charming. What’s their secret? How are they able to manage millions of followers, responding swiftly and intelligently, while being incredibly friendly? Since CX Social is the powerhouse …

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