Clarabridge is an American software company founded in 2006 in Reston, Virginia, United States. Clarabridge offers software as a service products for sentiment analysis and text analytics to automatically collect, categorize and report on structured data and unstructured data. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology, the software is used in voice of the customer, customer experience management and customer feedback programs.

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Clarabridge
Clarabridge
Blog Post
  • As we enter the busiest time of the year, businesses have serious work ahead of them. With the lurking holiday shopping madness of online and offline shoppers on the hunt for presents, social volumes are expected to go through the roof. Here are 5 tips to help your social customer service team go the extra […] The post Surviving Social Media During the Holidays appeared first on CX Social.

Clarabridge
Clarabridge
Landing Page

CX Webinar with Bruce Temkin: 10 Best Practices for Deploying Text Analytics | Clarabridge

 
Clarabridge
Clarabridge
Landing Page

Cheat Sheet: 5 Rules for Building a Survey Feedback Program | Clarabridge

 
Clarabridge
Clarabridge
Landing Page

5 Ways Your Customer Feedback Can Get You Promoted

 
Clarabridge
Clarabridge
Landing Page

Clarabridge: Transforming Marketing into a center of customer experience excellence

 
Clarabridge
Clarabridge
Blog Post
  • This article was originally published by Sid Banerjee, Chief Strategy Officer and Co-Founder, in the Huffington Post. It’s been nearly one year since Pokemon Go launched, and the headlines are still rolling in. Whether you’re sick of hearing about the 90’s inspired mobile game or you’re out there catching ‘em all, it’s the most widely used […] The post Forget Everything You Know About AR and VR: T...

Clarabridge
Clarabridge
Blog Post
  • One challenge organizations have today is the lack of data to validate bold moves, like strategic decisions to change policies, procedures, and products. Journey analytics allows you to take advantage of quantitative and qualitative insights gathered from across the business and infuse them into a journey-based view for more credible, data-driven decision-making. Journey analytics includes […] The...

Clarabridge
Clarabridge
Blog Post
  • We’ve spent a lot of time talking about the evolution of customer service models and what that meant for both contact center agents and social media team members. While few can argue that the expertise and cost-savings of fielding customer service requests through social media aren’t needed- the execution of this initiative can throw off […] The post A Guide to Social Customer Service appeared fir...

Clarabridge
Clarabridge
Landing Page

Webinar: The ROI of Social Customer Service

 
Clarabridge
Clarabridge
Landing Page

Webinar Recording: Text Analytics - The Ultimate Complement to Your Customer Journey Map

 
Clarabridge
Clarabridge
Landing Page

Game On: How to Improve Customer Experience with Social Customer Service

 
Clarabridge
Clarabridge
Blog Post
  • As the holidays near, I’m back in that mode where I’m considering making ridiculous purchases from all types of companies. Of course, with access to reviews, social media and other online information – I’d never complete a purchase with a company I can’t trust. As a consumer, there are a few red flags I always […] The post Why I Don’t Trust Your Brand appeared first on CX Social.

Clarabridge
Clarabridge
Blog Post
  • Halloween has a way of making us think about our biggest fears. Ghosts, sleeping in the dark, and creepy crawlers are just a few things that keep most people up at night. My fears, on the other hand, range from customer complaints to thinking about whether or not I’d survive a zombie apocalypse. Luckily, the […] The post Keep Calm: It’s just a zombie apocalypse. appeared first on CX Social.

Clarabridge
Clarabridge
Blog Post
  • *This post was originally published on Clarabridge.com.  Clarabridge released a report, Customer Experience in the Clouds, last month that looked at the airline industry through the lens of passenger expectations. One of the more surprising findings was that almost three-quarters of travelers don’t bother complaining to airlines when things go wrong. With Ryanair and Monarch back in […] The post T...

Clarabridge
Clarabridge
Blog Post
  • Last week, we announced our winners of the Clarabridge Customer Experience Awards for the Europe, Middle East, and Africa (EMEA) region! Spanning a variety of industries, the winners have all demonstrated innovation, leadership and measurable results with their customer experience programmes: CXC Luminary Award: Honours an organization that has made a corporate shift to elevate customer […] The po...

Clarabridge
Clarabridge
Blog Post
  • Once upon a time, the contact center was seen as nothing more than long hold times and frustrated customers. Without an alternative, customers loathed dialing in and speaking to customer service representatives because that meant that every time they were transferred, they would have to repeat their question or issue. Evolving social channels meant instant […] The post Social Media and the Contact...

Clarabridge
Clarabridge
Blog Post
  • If you’ve been keeping up with the blog, you know how passionate we are when it comes to mapping out the customer journey. With the right data in your corner, your customer journey map should provide both a micro and macro view of the customer-to-business relationship. Inflated terms and office politics often get in the […] The post Should Social Media Affect Your Customer Journey Map? appeared fi...

Clarabridge
Clarabridge
Blog Post
  • A couple of days ago, I was talking with industry analyst, Omer Minkara from Aberdeen. He’s one of the most credible customer experience analysts I’ve talked to in the last 5 years. He told me that the average contact center agent interacts with more than 20 systems on a daily basis. Seriously?! 20! In my role […] The post Calling all CIO’s and CTO’s: Better Customer Experiences Need You appeared ...

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