Clarabridge is an American software company founded in 2006 in Reston, Virginia, United States. Clarabridge offers software as a service products for sentiment analysis and text analytics to automatically collect, categorize and report on structured data and unstructured data. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology, the software is used in voice of the customer, customer experience management and customer feedback programs.

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Clarabridge
Clarabridge
Blog Post
  • The 2018 FIFA World Cup is the world’s biggest sporting event and it is generating millions of conversations on social media. Clarabridge is not one to stay on the sidelines so we got into the game and unleashed the world’s leading Text Analytics platform on this incredible dataset. Here is what we found now that […] The post From Russia With Love (for the World Cup) appeared first on CX Social.

Clarabridge
Clarabridge
Blog Post
  • Today we’re proud to share in the excitement of KitchenAid, a customer using CX Social, who has announced the tremendous growth they have seen on social media since working with Clarabridge. In the last year, KitchenAid has used CX Social to create a consistent experience for their customers across social channels like Facebook, Twitter, YouTube, […] The post KitchenAid’s Recipe for Success with C...