We are thrilled to announce the signing of a strategic reseller agreement with our long-time integration and implementation partner Diabsolut FSM. The agreement enables Diabsolut to resell Click Field Service Edge (CFSE), our innovative, market-leading cloud-based mobile workforce management solution within North America. “We are very excited for our reseller partnership with Diabsolut. They have ...

From streamlining scheduling to increasing the productivity of your remote workforce to enhancing customer experience, a modern field service management software solution could be a game-changer for your organization. So why are you encountering resistance from your employees? All too often, information concerning your reasons for change trickles down and dries up before reaching front-line … Cont...

Field service today requires unprecedented agility to adapt to market dynamics. For over 25 years Click has enabled global service leaders to improve efficiency and effectiveness, and enhance customer experiences. Click delivers real-world results – with meaningful, measurable business value, real-time recommendations, and real operational intelligence. Click. Actual Intelligence. At Work.

Home healthcare organizations face a unique challenge of balancing several conflicting interests. Somewhere between meeting strict regulatory compliances and delivering exceptional patient care, these organizations must also control costs and grow revenue. And in an extremely dynamic market with changing regulations and emerging patient expectations, it’s key that these organizations remain proact...

Contributors: Prathima Rao, Senior Project Manager; Mor Angel, Solution Architect; Justin Ugerio, Solution Architect (ClickSoftware Professional Services) After months of defining your program vision and goals, setting up a solid business case, and evaluating vendors—you finally find the perfect field service management (FSM) solution for your organization. Congratulations! The hardest part is ove...

In a previous blog post “Proactive Service. Predictive Service. What’s the Difference?”, I outlined the various components of a proactive support strategy. As a refresher, here they are below: Predictive Service / Maintenance Resource Planning for Predictive Service Operations Proactive Operations Management Proactive Installed Base Management Proactive Customer Communication In speaking to organi...

Almost everyone today relies on one navigation app or another to get to where they are going, and not necessarily because they don’t know the way. Google Maps and Waze are essential for busy commuters who want to avoid traffic and minimize delays. Most people want to know exactly what time they’ll arrive at their … Continue reading "Live Traffic Updates: The New Reality in Field Service Routing" T...

Any seasoned field service professional knows that execution on the day of service doesn’t just happen. The actual service delivery is the culmination of careful planning and decisions made days, weeks, or even months in advance. But even the best laid plans can be disrupted by unexpected factors—traffic, extreme weather, customer cancellations. While there’s always … Continue reading "Actual Inte...

There’s no doubt that businesses are organizing themselves to be more predictive in the service that they provide. Instead of responding to a service event, they can now act on information and data available to prevent future repair issues with predictive actions. This is crucial, especially for the customer who is potentially facing a shutdown … Continue reading "Proactive Service. Predictive Ser...

We’re about a month away from SAP SAPPHIRE NOW, taking place in Orlando, Florida this June 5-7. The event is expected to gather thousands of SAP customers and prospects, along with SAP experts and executives. Attendees will experience plenty of presentations about innovative and disruptive technologies, improving the customer experience, and optimizing service business processes. … Continue readin...

Scheduling optimization can be a challenge for field service organizations, which are under increased pressure to reduce costs while simultaneously improving service and increasing business. If you schedule based on instinct alone, you may be doing yourself, your employees, and ultimately, your customers, a disservice. Employee morale influences work behavior, attendance, and on-the-job performanc...

The success of any technology solution implementation within an organization depends on how humans interpret and accept the technology and its functions. In the case of mission-critical implementations like field service management (FSM) solutions, a strong change management strategy is necessary to win the buy-in of the users—who will ultimately determine the value and adoption … Continue reading...

Millennials often get a bad reputation for having high expectations of their employers, but they’re actually dedicated digital natives and born collaborators who currently make up the largest share of the workforce. Companies that have seen great success with the millennial workforce are also some of the world’s most innovative—Apple and Google, for example. These … Continue reading "3 Ways Millen...