Scheduling optimization can be a challenge for field service organizations, which are under increased pressure to reduce costs while simultaneously improving service and increasing business. If you schedule based on instinct alone, you may be doing yourself, your employees, and ultimately, your customers, a disservice. Employee morale influences work behavior, attendance, and on-the-job performanc...

The success of any technology solution implementation within an organization depends on how humans interpret and accept the technology and its functions. In the case of mission-critical implementations like field service management (FSM) solutions, a strong change management strategy is necessary to win the buy-in of the users—who will ultimately determine the value and adoption … Continue reading...

Millennials often get a bad reputation for having high expectations of their employers, but they’re actually dedicated digital natives and born collaborators who currently make up the largest share of the workforce. Companies that have seen great success with the millennial workforce are also some of the world’s most innovative—Apple and Google, for example. These … Continue reading "3 Ways Millen...

We’re pleased to announce that this June 5-7 ClickSoftware will be exhibiting and presenting at SAP SAPPHIRE NOW. This year’s event will be held in Orlando, Florida and is expected to gather thousands of SAP customers and prospects, along with SAP experts and executives. Attendees will experience keynotes and presentations about: The latest technology disrupting … Continue reading "ClickSoftware t...

Many think that field service management is about flawless execution on the day of service. And to a large extent, it is. But in order for everything to come together harmoniously, there are a series of steps that need to be completed weeks, months, or even years in advance. Thoughtful demand forecasting and resource capacity … Continue reading "3 Reasons Not to Skip Field Service Forecasting and ...

Field service is full of in-day surprises that can lower efficiency and cause SLA violations and poor customer experiences. To minimize the amount and impact of disruptions, it’s important to have an accurate schedule and ensure each job is assigned to the appropriate person. Predictive field service, powered by machine learning and data science, is … Continue reading "4 Ways to Maximize the Value...

You may remember a not-so-distant past where your techs were held hostage to fixed schedules and slowed down by unpredictable situations. Once they entered the field for the day, they were incommunicado. They were left to their own devices to decipher cryptic (sometimes incomplete) work orders, fend off customers frustrated about long wait times, and … Continue reading "3 Essential Technologies fo...

Upstart organizations are completely reshaping customer expectations. Don’t want to go shopping at the mall? Companies like Stitch Fix will send you a personalized wardrobe for less than you’d pay in store. Want thousands of movies? Options abound on Netflix, Hulu, or YouTube TV. Everything from home healthcare to real estate has been reshaped by … Continue reading "4 Keys to Unlocking Your Predic...