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  • Forrester Total Economic Impact™ of Confirmit Horizons™
    Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it! We recently worked with Forrester Consulting to analyze the total economic impact that Confirmit has on its customers and the results were t...
Confirmit
Confirmit
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  • Confirmit Voice of the Employee
    Confirmit enables you to understand all points within the employee lifecycle so that you can take action at the most critical milestones within an employee’s time with your company. Our solutions are used to run the world’s largest employee engagement studies, and so it is uniquely suited to support large, complex and multi-national organizations.
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  • The Key to Customer Strategy Improvement: Customer Listening
    Customer attrition is the bane of the insurance industry. Consumers defect for a variety of reasons—better prices offered by a competitor, better customer service, and better reputation. At Philadelphia Insurance Companies, Seth Hall aims to combat such factors and prevent them from occurring. In this interview, Seth Hall chats with Mila D’Antonio about the intricacies of Philadelphia Insurance C...
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Confirmit
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  • VoC Vision & Design - Setting Yourself up for Success in 2016
    As you’re no doubt engaged in planning for 2016, this is a great opportunity to evaluate whether you have the right elements in place to carry out a successful and actionable customer experience program. In this webinar Ian Williams, Customer Experience Management, VoC Specialist at Confirmit and Stefan Kolle, Co-Founder at Futurelab outlined how you can best prepare for a successful VoC program i...
Confirmit
Confirmit
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  • Beyond Engaged: A New Approach to Employee Lifecycle Measurement and Management
    On average, roughly 1 in 5 new employees in the US leave their employer within their first year. There is also empirical data that shows how engagement levels tend to dip dramatically when an employee reaches 2-3 years of tenure, just when you would hope for and expect performance to being ramping up. What causes these trends? How can you know what’s happening in your organization? And what tail...
Confirmit
Confirmit
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  • How to Gain the Edge in Your Research in 2016
    The adoption of technology in our personal and professional lives is overtaking traditional ways of communicating and working. With the rise of multiple channels and digital connectivity, it is vital for Market Research to be prepared for a much more mobile audience.
Confirmit
Confirmit
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  • How to Drive Customer-Centric Actions in Retail
    Together, Kathleen Leischen, Leischen Marketing Research and Miguel Ramos, Mobile Practice Lead at Confirmit, will help you understand how effective management of feedback actions can help your organization become more customer-centric and develop a motivated and engaged workforce, providing real-life examples of how this has worked at other leading retail organizations. You will learn how to: • ...
Confirmit
Confirmit
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  • How to Drive Customer Centric Actions in Finance
    : In this webinar, our speakers outline key areas you should evaluate and methodically design to revitalize your Voice of the Customer program. They will provide actionable strategies and case studies to help you understand how to implement a highly strategic and action-oriented VoC program that encompasses all aspects of the customer experience from employee engagement to action management.
Confirmit
Confirmit
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  • Confirmit Voice of the Customer Explainer
    Every business wants to reduce customer churn, acquire new customers, and improve profitability. And, implementing a Voice of the Customer program can deliver all of that. But not all Voice of the Customer programs are created equal. You need a solution that helps you listen to the voices of all your customers, all your markets, and all your employees. Then aggregates and analyzes all that data ...
Confirmit
Confirmit
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  • Confirmit Text and Social Analytics Explainer
    Today, many customer’s opinions are hidden in vast amounts of free-form content such as survey comments, call center records, or social media posts. Perhaps you think it is just too difficult to wade through and find meaning in all that unstructured text. Well, now Confirmit has made it a whole lot easier! Confirmit Genius is state-of-the-art software that automates the analysis of free-form te...
Confirmit
Confirmit
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  • Confirmit CRM Connector for Salesforce Explainer
    Unless you have a crystal ball, most customer churn is a very unwelcome surprise. Your sales and account management teams rely on CRM data … data that may or may not accurately depict your customers’ readiness to churn. The solution is simple. Enhance your CRM data with voice of the customer data and centralize all the information your team needs to keep a pulse on your customers. Confirmit’s ...
Confirmit
Confirmit
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  • Confirmit Integrations and SmartHub Explainer
    Confirmit SmartHub helps you get a richer view of customers, employees, and markets by bringing together traditionally disparate data to provide you with richer insights that help you to make smarter decisions, faster. External data, from CRM systems like SalesForce.com, from financial systems like SAP, or from other business systems can easily be brought in to SmartHub using our advanced connect...
Confirmit
Confirmit
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  • Confirmit for Market Research Explainer
    Confirmit is the Engine of Market Research, powering all aspects of the market research process from multi-mode survey creation and deployment to panel management, data collection, data processing, online reporting, analysis, and alerting. Our technology is easy-to-use, secure and flexible, scaling from the smallest to the largest and most complex research studies, and includes on-platform, integ...
Confirmit
Confirmit
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  • Opportunities and Challenges of In-The-Moment Feedback Using Location and Beacon Triggering
    The use of beacon and location triggering feedback is one of the latest trends and presents a great opportunity for market research organizations. Mobile panel apps using beacon and GPS technology are able to detect the location of a respondent within a few meters and this is a key enabler for the delivery of highly relevant contextual surveys. This on-demand webinar will help you understand beaco...
Confirmit
Confirmit
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Confirmit
Confirmit
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Confirmit
Confirmit
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Confirmit
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  • Best Practices for Voice of the Customer Analysis
    In this video, Confirmit's Sarah Simon will discuss techniques to get the best possible information out of your Voice of the Customer Program. These techniques include key Driver Analysis and a Relationship Health model.

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