Cotap, Inc.
Cotap, Inc.
Blog Post
  • Real-World Tips for Motivating Actively Disengaged Workers Employee engagement in the U.S. has been hovering around 33% for quite a few years now. With unemployment reaching record lows, today’s workers are increasingly dissatisfied with their work environments. American management is still primarily using a command-and-control, process-oriented, cost-accounting model to managing staff. Today’s di...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • As part of the original group of instant messaging tools – ICQ, AOL, and MSN Messenger, Yahoo Messenger “taught” a generation how to instant message. We learned how set status updates, started using emojis and created a new language that included acronyms like LOL, BRB, and TTYL. It also offered the ability for users to […] The post The End of an Era: Saying Goodbye to Yahoo Messenger appeared fir...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • The job of a field service worker is not easy. Consider the time pressure to complete a job not to mention the logistics of getting from one customer to the next which brings more challenges that one has very little control over.  Working alone in the field is not for everyone. You need to be […] The post Don’t Treat Your Field Service Teams like Drones: appeared first on Zinc.

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Mobile workers, or what we call “deskless workers” at Zinc, represent about 75% of the workforce. These people don’t work from behind a desk, instead, they are on the go, working in the field and often in front of customers. Service teams, utility crews, and hospitality staff are all examples of the mobile workforce. Because […] The post How to Manage a Mobile Workforce appeared first on Zinc.

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Effective internal communication is a key driver of success at organizations large and small. Both peer-to-peer and top-down communication should be optimized by refining employee skills and leveraging new technology. When it comes to driving employee engagement and retention, a transparent top-down communication strategy is critical. Below are some simple tips to improve internal communication […...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • For companies with field service teams, mobility is a necessity. Mobile technology has greatly enhanced field service work, with better ways to capture field data, streamline workflows, share information, and solve customer problems in real time. Technicians rely heavily on smartphones and tablets to access workflow and communication apps. These mobile devices are their only […] The post Don’t Let...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Unemployment is at historical lows. What does this mean for the service industry, and what can employers do to better retain talent? Service work involves a high turnover rate for employers as employees are often required to engage with customers who might not be having their best day, on top of performing their actual duties. […] The post Why the Service Industry Must Leverage Technology to Retai...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • What happens to decades of knowledge when employees retire? As Baby Boomers move into retirement, field service organizations scramble to transfer knowledge from seasoned pros to the next generation of workers. This is especially important as the hiring pool for field service organizations dwindles—The Manpower Group found that 40% of employers have difficulty filling roles, […] The post How to Tr...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Communication and collaboration tools are essential in today’s workplace. Providing employees with apps that streamline work is key, but only if the solutions meet the needs of your workforce and are deployed strategically for success. The following tips for buying communication and collaboration technology will take you through the process from start to finish. Step […] The post Tips for Buying C...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • An engaged employee isn’t the same as a happy employee. Believe it or not, there is a difference. Companies can’t possibly have control over an individual’s happiness level. But being engaged at work is quite different. Let’s start with some basic definitions. A quick Google search unveils keywords such as “the right conditions” or  “to […] The post Understanding Employee Engagement Among Field Se...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Zinc Now Integrated with Predix ServiceMax to Power Contextual Conversations Back in the day, when I was studying computer science, one of the most fascinating courses was designing operating systems. I mean, aren’t operating systems core to all productivity in today’s digital world? One of the design aspects – context switching – caught my attention. […] The post Field Productivity Just Got Bette...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • The 5-Step Guide Being a great manager isn’t easy, but it’s incredibly important to the success of your team and of course the business as a whole. Micromanaging is one of the top complaints that employees have about their managers. When managers are over-involved and don’t give employees enough autonomy to do their jobs, it […] The post How to Stop Micromanaging Your Team appeared first on Zinc.

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Easy and Impactful Employee Engagement Ideas Figuring out how to improve employee engagement is a big focus at many companies because it affects everything from service delivery and customer satisfaction to bottom-line costs. When you create a culture where employees are engaged, it doesn’t just mean they are happy. Engagement means employees are committed to […] The post 3 Effective Ideas for Boo...

Cotap, Inc.
Cotap, Inc.
Page Design Update

All Mode Communication Platform for the Enterprise | Zinc

Before All Mode Communication Platform for the Enterprise | Zinc
After All Mode Communication Platform for the Enterprise | Zinc
Cotap, Inc.
Cotap, Inc.
Blog Post
  • When solving the challenges of field team communication, email is not the answer Email goes back 40 years with the first commercial version from AOL dating back to the 90s. To this day, it is so ingrained into the DNA of most organizations that it’s unimaginable to think of business life without it. What’s more […] The post Field Team Communication: Why Your Field Teams Don’t Read Emails appeared ...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • 4 Best Practices of Remote Teams Remote work has solidified its spot in the modern workplace, with more and more employees working remotely each year. Technology has made it easy to embrace remote work, and many of those technology companies are completely remote themselves. With the increase in remote work over the past five years, […] The post The Best Practices of Highly Effective Remote Teams ...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Become a Zinc Power User with These 15 Tips and Tricks This week we announced that you can now call out users in Zinc using @mentions. This new feature helps our users improve productivity and communicate with their teams even faster. Zinc is full of powerful features like this, and sometimes they get overlooked by […] The post 15 Super Useful Things You Didn’t Know You Could Do in Zinc appeared f...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Easily Access Emojis with a Built-in Emoji Picker on Desktop and Web From the ability to order a pizza with an emoji to an online feud between Google and Apple about the cheeseburger emoji, emojis are ever-present in our communications. They’ve even made their way into business lexicons, showing up in both internal and customer […] The post A Built-in Emoji Picker on Desktop is Here! appeared firs...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Using Real-Time Communication To Let Field Service Teams Tap the Force When you are out in the field servicing customers everyday—installing and fixing a product or updating a service—you are very much a ‘lone wolf’. In other words, most of the day is spent working alone, problem-solving with tremendous pressure to finish within a specific […] The post Enable Your Field Service Teams to Tap the Fo...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • 4 Essential Team Collaboration Skills While collaboration is considered a soft-skill, it is often a key requirement for prospective employees. Almost every job in business today requires some amount of collaboration between different individuals, teams, departments, partners, or vendors. Collaboration happens when team members need to work together on an ongoing activity, as well as […] The post 4...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Improve Your Top-Down Strategy with Internal Communication Standards Mastering communication at work is not as easy as you might think, but it’s crucial for employee satisfaction and business success. Research has proven time and again that effective communication practices directly affect an organization’s financial performance. And in order to be effective, business leaders need to […] The post ...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • WhatsApp at Work? Time to Reconsider. For most workers today, instant messaging or chat is a must-have to power real-time communication and collaboration. But conducting work communications over consumer apps is a risky undertaking. From security to central administration, there are many reasons you shouldn’t risk using consumer apps for work communication. Instead, companies need […] The post Why...

Cotap, Inc.
Cotap, Inc.
Page Design Update

All Mode Communication Platform for the Enterprise | Zinc

Before Company Communication App - Zinc
After All Mode Communication Platform for the Enterprise | Zinc
Cotap, Inc.
Cotap, Inc.
Blog Post
  • What to Consider When Completing a Communication App Audit As we embark on a New Year, many of us are probably sitting down and strategizing on plans and budgets for the coming year. As part of your plan to invest strategically and grow your business, it’s a great idea to include a communication app audit. […] The post How to Complete a Communication App Audit appeared first on Zinc.

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Why Email is Ineffective for Workplace Communication Does your company’s internal communication happen through email? Are employees relying on email to communicate while collaborating or troubleshooting a problem? Are answers to important questions buried under long threads? Or worse under hundreds of ‘reply all” messages? If you answered yes to any of these, you probably […] The post 8 Reasons Em...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Integrated Communications Apps Are Key to Getting Work Done The collaboration and communication tech markets are inextricably linked—at least in terms of how business users expect them to operate. It’s the vendors that tend to be miles apart, which can cause pain for users. I covered the distinction between communication and collaboration in a previous […] The post Integrated Communication Apps: G...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • When Deskless Workers Get The Technology They Need, Everyone Wins From Google to Slack, advancements in technology have given desk workers new ways to communicate, collaborate, and ultimately become more productive — and this trend isn’t slowing down. But going underserved for far too long has been the vast majority of U.S. workers, that is, […] The post Why IT Built For Deskless Workers Is So Imp...

Cotap, Inc.
Cotap, Inc.
Blog Post
  • Product Update! Top-down communication refers to all the messages and information that flows down through an organization’s formal chain of command or hierarchical structure. Traditionally, organizations have tried to send top-down communications with email lists, bulletin boards, internal meetings or even phone trees. For deskless workers, these methods just don’t work, resulting in them usually ...

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