Customer Experiences Ltd
Customer Experiences Ltd
Blog Article

New blog articles detected.

  • Do You Really Have Customer Promoters……………….?
    There is still this idea in business that to deliver more customer value you need to ask your customers what else they want. The fact is that your customers don’t know what else they want. Think back to the start … Continue reading →
Customer Experiences Ltd
Customer Experiences Ltd
Blog Article

New blog articles detected.

  • The Power of Customer Detractors
    ‘We Don’t Do Umbrellas’ A recent experience with a NZ rental car company showed clearly how vital it is to appreciate and respond to customers’ needs  –  in other words to map their journey. On a soaking wet Queenstown day … Continue reading →
Customer Experiences Ltd
Customer Experiences Ltd
Blog Article

New blog articles detected.

  • Customer Promoter or Customer Detractor
    In today’s highly competitive world businesses have a choice and that choice is becoming a vital factor for future business success. The choice is very simple and the good news is that more businesses understand why this choice is so … Continue reading →
Customer Experiences Ltd
Customer Experiences Ltd
Blog Article

New blog articles detected.

  • Poor Customer Experience? The writing’s on the wall…
    Poor Customer Experience? The writing's on the wall...Those that ignore Customer Experience do so at their peril, and there are plenty of examples. Customer Experience is not just for bricks-and-mortar. Big companies seem to feature more in lacking Customer Experience … Continue reading →
Customer Experiences Ltd
Customer Experiences Ltd
Blog Article

New blog articles detected.

  • Siobhan Foster i-site star
    Last year I had the privilege of working with the team at New Zealand’s most visited isite, Destination Rotorua. A great passionate team delivering a great visitor experience frequently under pressure due to the visitor numbers keen to explore the … Continue reading →
Customer Experiences Ltd
Customer Experiences Ltd
Blog Article

New blog articles detected.

  • Customer Experience Greatness
    He is a quote from Author Shep Hyken that expresses really well our definition of a great customer experience as a blend of an organisation’s physical performance and how a customer feels about the performance. How are your customers feeling … Continue reading →
  • A Vital Factor for Business Success in 2017 Chris Bell –customerexperiences.co.nz
    I have yet to come across an organisation that doesn’t talk about their commitment to the customer and the quality of their customer service. Many organisations proudly show me their recent customer satisfaction survey results. Yet despite all the surveys, … Continue reading →
Customer Experiences Ltd
Customer Experiences Ltd
Blog Article

New blog articles detected.

  • Top 12 Business Challenges in 2017
    There has been plenty of talk lately about the changes businesses will need to make if they are to see growth in 2017 Customer Experiences Managing Director Chris Bell has listed 12 areas that business will need to gain a … Continue reading →
  • The Single Most Important Factor for Business Success Chris Bell –customerexperiences.co.nz
    I have yet to come across an organisation that doesn’t talk about their commitment to the customer and the quality of their customer service. Many organisations proudly show me their recent customer satisfaction survey results. Yet despite all the surveys, … Continue reading →
  • Customer-centricity: It’s not what you think it is…
    Customer-centricity and customer experience is in vogue at the moment. There has been a surge of white papers and books from all sorts of clever people; all the major consulting houses have large expensively assembled practices dedicated to it and … Continue reading →
  • The power of creating an amazing customer experience
    I interviewed Chris Bell recently. (Chris is the owner of a fascinating business called ‘Customer Experiences’. Chris is an expert on helping New Zealand Businesses to create an amazing customer experience for their customers. In our interview Chris noted that … Continue reading →
  • Increasing Demand for Customer Experience Expertise
    Auckland retail and tourism businesses now have the opportunity to benefit from New Zealand’s leading Customer Experience development company Customer Experiences Ltd www.customerexperiences.co.nz due to the appointment of Auckland based David Blair Chris Bell, New Zealand’s leading expert in Customer … Continue reading →
  • Must Watch
    Important stats … Continue reading →
Customer Experiences Ltd
Customer Experiences Ltd
Blog Article

New blog articles detected.

  • Four Powerful Competitive Advantages
    In today’s highly competitive environment businesses are finding it increasingly difficult to come up with sustainable competitive advantages. Everybody is closely watching each other and copying their every move. Many companies are sourcing products from the same suppliers or offering … Continue reading →
Customer Experiences Ltd
Customer Experiences Ltd
Blog Article

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