salesforce.com, inc. (styled in its logo as salesƒorce; abbreviated usually as SF or SFDC) is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also capitalizes on commercial applications of social networking through acquisition. As of early 2016, it is one of the most highly valued American cloud computing companies with a market capitalization above $61 billion.

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  • 5 growth hacking tips for small and minority-owned businesses to escalate success Suha Saya December 12th, 2017 Marcela De Vivo Growth hacking for small and minority owned businesses is more important than ever. The modern marketplace is full of twists and turns at nearly every corner, from economic uncertainty to online visibility.r For many small and minority-own...

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  • 5 growth hacking tips for small and minority-owned businesses to escalate success Suha Saya December 12th, 2017 Marcela De Vivo Growth hacking for small and minority owned businesses is more important than ever. The modern marketplace is full of twists and turns at nearly every corner, from economic uncertainty to online visibility.r For many small and minority-own...

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  • 4 ways to refocus your business before year’s end Suha Saya December 7th, 2017 I’ve always admired marathon runners who seem to be able to pull energy out of thin air to make that final push across the finish line. Having run a marathon or two myself, I know part of it is fitness and part of it is mental toughness—but a lot of it has to do with race strategy and planning to finish ...

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  • 4 ways to refocus your business before year’s end Suha Saya December 7th, 2017 I’ve always admired marathon runners who seem to be able to pull energy out of thin air to make that final push across the finish line. Having run a marathon or two myself, I know part of it is fitness and part of it is mental toughness—but a lot of it has to do with race strategy and planning to finish ...

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  • Customers prefer self-service: Here’s how to do it right Suha Saya November 29th, 2017 Larry Alton Self-service customer support systems are popular for good reason: customers want to solve their problems quickly and get back to their lives. You might think speaking with a live representative would be preferable, but those who prefer live calls are in the minority. ...

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  • Customers prefer self-service: Here’s how to do it right Suha Saya November 29th, 2017 Larry Alton Self-service customer support systems are popular for good reason: customers want to solve their problems quickly and get back to their lives. You might think speaking with a live representative would be preferable, but those who prefer live calls are in the minority. ...

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  • 3 things your customer service team is complaining about behind your back Suha Saya November 21st, 2017 Dan Steiner Customer service is brutal sport. Whether over the phone or in-person, customer service reps are at the mercy of the customers that walk through the door or dial their extension. To be effective, they need every advantage you can give them. And happy ...

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  • Late paying customers? You need a safety net Suha Saya November 14th, 2017 Anna Johansson Cash is king in the business world, which can be somewhat problematic for small business owners who aren’t always as liquid as they’d like to be. While one late payment from a customer might not be a big problem, multiple delinquent invoices can cause major cash flow problems a...

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  • 3 things your customer service team is complaining about behind your back Suha Saya November 21st, 2017 Dan Steiner Customer service is brutal sport. Whether over the phone or in-person, customer service reps are at the mercy of the customers that walk through the door or dial their extension. To be effective, they need every advantage you can give them. And happy ...

Desk.com
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  • Late paying customers? You need a safety net Suha Saya November 14th, 2017 Anna Johansson Cash is king in the business world, which can be somewhat problematic for small business owners who aren’t always as liquid as they’d like to be. While one late payment from a customer might not be a big problem, multiple delinquent invoices can cause major cash flow problems a...

Desk.com
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  • 3 things your customer service team is complaining about behind your back Suha Saya November 21st, 2017 Dan Steiner Customer service is brutal sport. Whether over the phone or in-person, customer service reps are at the mercy of the customers that walk through the door or dial their extension. To be effective, they need every advantage you can give them. And happy ...

Desk.com
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Blog Post
  • Late paying customers? You need a safety net Suha Saya November 14th, 2017 Anna Johansson Cash is king in the business world, which can be somewhat problematic for small business owners who aren’t always as liquid as they’d like to be. While one late payment from a customer might not be a big problem, multiple delinquent invoices can cause major cash flow problems a...

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  • How your office design can improve customer service Suha Saya November 2nd, 2017 Larry Alton There are many ways to increase the quality and value of your business’s customer service, including both direct and indirect strategies. Direct strategies include actions you take to directly improve the customer experience, such as offering compensation for guests who have...

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  • How your office design can improve customer service Suha Saya November 2nd, 2017 Larry Alton There are many ways to increase the quality and value of your business’s customer service, including both direct and indirect strategies. Direct strategies include actions you take to directly improve the customer experience, such as offering compensation for guests who have...

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  • 7 creative ways to keep your brand top-of-mind (and why it’s important) Suha Saya October 24th, 2017 Anna Johansson You might have a business that offers fantastic products and services: You get great reviews, you rarely hear complaints, and your customer service team handles the complaints you do get with speed and efficiency. Unfortunately, all that effort could ...

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  • 7 creative ways to keep your brand top-of-mind (and why it’s important) Suha Saya October 24th, 2017 Anna Johansson You might have a business that offers fantastic products and services: You get great reviews, you rarely hear complaints, and your customer service team handles the complaints you do get with speed and efficiency. Unfortunately, all that effort could ...

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  • Nurturing the customer experience process by getting to know your customers Suha Saya October 17th, 2017 Josh Brown You already know that optimizing customer experience is, by today’s standards, essential in order to maintain a steady flow of return customers. Now more than ever, customers demand a personalized, consistent experience each and every time they engage...

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  • Why soft skills matter for customer success Suha Saya October 19th, 2017 Thomas Ton Wondering what soft skills are and why they’re important to have under your belt? Think of soft skills as an individual’s special attribute. You can have one or many superpowers that set you apart from the rest. These special characteristics are needed to succeed in the workplace. Re...

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  • Why soft skills matter for customer success Suha Saya October 19th, 2017 Thomas Ton Wondering what soft skills are and why they’re important to have under your belt? Think of soft skills as an individual’s special attribute. You can have one or many superpowers that set you apart from the rest. These special characteristics are needed to succeed in the workplace. Re...

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  • Why soft skills matter for customer success Suha Saya October 19th, 2017 Thomas Ton Wondering what soft skills are and why they’re important to have under your belt? Think of soft skills as an individual’s special attribute. You can have one or many superpowers that set you apart from the rest. These special characteristics are needed to succeed in the workplace. Re...

Desk.com
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Blog Post
  • Nurturing the customer experience process by getting to know your customers Suha Saya October 17th, 2017 Josh Brown You already know that optimizing customer experience is, by today’s standards, essential in order to maintain a steady flow of return customers. Now more than ever, customers demand a personalized, consistent experience each and every time they engage...

Desk.com
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Blog Post
  • Nurturing the customer experience process by getting to know your customers Suha Saya October 17th, 2017 Josh Brown You already know that optimizing customer experience is, by today’s standards, essential in order to maintain a steady flow of return customers. Now more than ever, customers demand a personalized, consistent experience each and every time they engage...

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  • The benefits of mobile expansion for your small business growth Suha Saya October 13th, 2017 Nick Rojas One of the most difficult areas for small businesses to address properly is marketing. Marketing is more important than ever in the digital age. Over 80 percent of American customers conduct research online. If you want to reach those people and make them paying c...

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  • The benefits of mobile expansion for your small business growth Suha Saya October 13th, 2017 Nick Rojas One of the most difficult areas for small businesses to address properly is marketing. Marketing is more important than ever in the digital age. Over 80 percent of American customers conduct research online. If you want to reach those people and make them paying c...

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  • How to keep up with your customers' need for speed Suha Saya October 3rd, 2017 Alexa Lemzy The two most important factors in customer service are speed and quality. One doesn’t work without the other. It’s useless trying to solve a customer’s problem in record time if the solution isn’t thorough and the customer will just end up back in the service queue in a week’s...

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  • How to keep up with your customers' need for speed Suha Saya October 3rd, 2017 Alexa Lemzy The two most important factors in customer service are speed and quality. One doesn’t work without the other. It’s useless trying to solve a customer’s problem in record time if the solution isn’t thorough and the customer will just end up back in the service queue in a week’s...

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  • The future of customer service—what metric will matter most? Suha Saya September 28th, 2017 Brian Tobal Brian Tobal is a teacher, researcher and Founder/CEO of Hickory Training, a customer service employee training platform. Brian has spent his career studying the science of learning, and today Brian and his team help some of the biggest brands in the world use Hick...

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