Desk.com is a saas help desk and customer support product accessible through the cloud. Desk.com is owned by Salesforce.com and was previously known as Assistly. Desk.com is headquartered in San Francisco, California.

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Desk.com
Desk.com
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  • 4 startups setting a high bar for customer service
    4 startups setting a high bar for customer service Best practices rmiller June 22nd, 2017 Megan Totka   We live in an age of immediacy. Consumers want instant results and untethered access to information. The evolution of technology has shaped modern day customers, offering a colossal impact on business as a whole. Emerging startups embrac...
Desk.com
Desk.com
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New blog articles detected.

  • 4 startups setting a high bar for customer service
    4 startups setting a high bar for customer service Best practices rmiller June 22nd, 2017 Megan Totka   We live in an age of immediacy. Consumers want instant results and untethered access to information. The evolution of technology has shaped modern day customers, offering a colossal impact on business as a whole. Emerging startups embrac...
Desk.com
Desk.com
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  • How to improve your customer service with quality assurance
    How to improve your customer service with quality assurance Best practices rmiller June 20th, 2017 Jade Longelin Moving from a small business or “startup” mindset and stepping out into the possibility of rapid growth is a daunting experience for many small business owners. One day you’re successfully peddling your goods and services, adding c...
Desk.com
Desk.com
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New blog articles detected.

  • How to improve your customer service with quality assurance
    How to improve your customer service with quality assurance Best practices rmiller June 20th, 2017 Jade Longelin Moving from a small business or “startup” mindset and stepping out into the possibility of rapid growth is a daunting experience for many small business owners. One day you’re successfully peddling your goods and services, adding c...
Desk.com
Desk.com
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New blog articles detected.

  • Chatbots 101
    Chatbots 101 Best practices rmiller June 14th, 2017 Marcela De Vivo Bustillo Traditionally, small and medium businesses utilize things like sales, marketing, and customer support to sell their products and endear their brand to consumers. Only the Googles, Apples, and Microsofts of the world bothered with something as futuristic as artificial...
Desk.com
Desk.com
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New blog articles detected.

  • Chatbots 101
    Chatbots 101 Best practices rmiller June 14th, 2017 Marcela De Vivo Bustillo Traditionally, small and medium businesses utilize things like sales, marketing, and customer support to sell their products and endear their brand to consumers. Only the Googles, Apples, and Microsofts of the world bothered with something as futuristic as artificial...
Desk.com
Desk.com
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  • Reporting with Desk com
    Learn more about Desk's out of the box reporting tool, Business Insights, and additional methods for data extraction like case exports and the API.
Desk.com
Desk.com
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  • How hyper-focused landing pages help you engage customers
    How hyper-focused landing pages help you engage customers Best practices rmiller June 7th, 2017 Larry Alton Does a customer have a question? A landing page can answer it. Are you trying to show a customer why your product is the perfect solution for his or her needs? A landing page can deliver. Want to funnel prospects from social media to yo...
Desk.com
Desk.com
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  • How hyper-focused landing pages help you engage customers
    How hyper-focused landing pages help you engage customers Best practices rmiller June 7th, 2017 Larry Alton Does a customer have a question? A landing page can answer it. Are you trying to show a customer why your product is the perfect solution for his or her needs? A landing page can deliver. Want to funnel prospects from social media to yo...
Desk.com
Desk.com
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  • Are you using your CRM software to its full potential?
    Are you using your CRM software to its full potential? Best practices rmiller June 5th, 2017 Anna Johansson Great CRM software is a must-have for businesses today, but do you know everything yours can do? Many companies, though equipped with CRM, aren’t using their software to its fullest potential, and it’s time to get started. Check out you...
Desk.com
Desk.com
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New blog articles detected.

  • Are you using your CRM software to its full potential?
    Are you using your CRM software to its full potential? Best practices rmiller June 5th, 2017 Anna Johansson Great CRM software is a must-have for businesses today, but do you know everything yours can do? Many companies, though equipped with CRM, aren’t using their software to its fullest potential, and it’s time to get started. Check out you...
Desk.com
Desk.com
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New blog articles detected.

  • How AI and chatbots can boost your business
    How AI and chatbots can boost your business Best practices rmiller May 23rd, 2017 Nick Rojas In 2017, businesses are finding new ways to manage and increase their customer relations efforts. One of the newer ways they’re doing so is through artificially intelligent chatbots. This technology allows companies to create new relationships with pe...
Desk.com
Desk.com
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New blog articles detected.

  • How AI and chatbots can boost your business
    How AI and chatbots can boost your business Best practices rmiller May 23rd, 2017 Nick Rojas In 2017, businesses are finding new ways to manage and increase their customer relations efforts. One of the newer ways they’re doing so is through artificially intelligent chatbots. This technology allows companies to create new relationships with pe...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • 5 tips to create your customer service dream team
    5 tips to create your customer service dream team Best practices rmiller May 18th, 2017 Joan Selby Murphy's Law tells us things will break down when you least expect them too, which is exactly why you've got to have a solid customer service team at your back. Creating an outstanding support department is an overwhelming pursuit, but it's one ...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • 5 tips to create your customer service dream team
    5 tips to create your customer service dream team Best practices rmiller May 18th, 2017 Joan Selby Murphy's Law tells us things will break down when you least expect them too, which is exactly why you've got to have a solid customer service team at your back. Creating an outstanding support department is an overwhelming pursuit, but it's one ...
Desk.com
Desk.com
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New blog articles detected.

  • How to keep your customer service scalable
    How to keep your customer service scalable Best practices rmiller May 15th, 2017 Amanda Chiu You’re a long-term planner. Case in point: When you go to the store, you don’t just buy one roll of toilet paper; you buy the 12-pack because you know you’ll need more later and you like to set yourself up for success. Maybe your business only recentl...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • How to keep your customer service scalable
    How to keep your customer service scalable Best practices rmiller May 15th, 2017 Amanda Chiu You’re a long-term planner. Case in point: When you go to the store, you don’t just buy one roll of toilet paper; you buy the 12-pack because you know you’ll need more later and you like to set yourself up for success. Maybe your business only recentl...
Desk.com
Desk.com
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New blog articles detected.

  • Is your website providing bad customer service?
    Is your website providing bad customer service? Best practices rmiller May 8th, 2017 Dan Steiner One bad encounter can have a major impact on your revenue, which is why all businesses should invest heavily in a customer service solution. Without a focus on customer service, not only do unhappy customers refuse to return, they often tell other...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • Is your website providing bad customer service?
    Is your website providing bad customer service? Best practices rmiller May 8th, 2017 Dan Steiner One bad encounter can have a major impact on your revenue, which is why all businesses should invest heavily in a customer service solution. Without a focus on customer service, not only do unhappy customers refuse to return, they often tell other...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • Thinking about upgrading? 4 signs you're ready to move on.
    Thinking about upgrading? 4 signs you're ready to move on. Best practices rmiller May 4th, 2017 Kelly Walker We're so happy you're a part of the Desk.com family! But as with most families, we understand that you're growing and maturing, and will probably one day leave the nest to pursue bigger opportunities. If you’re anything like me, when y...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • Thinking about upgrading? 4 signs you're ready to move on.
    Thinking about upgrading? 4 signs you're ready to move on. Best practices rmiller May 4th, 2017 Kelly Walker We're so happy you're a part of the Desk.com family! But as with most families, we understand that you're growing and maturing, and will probably one day leave the nest to pursue bigger opportunities. If you’re anything like me, when y...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • SMB secret: Try Master Data Management to better your CRM
    SMB secret: Try Master Data Management to better your CRM Best practices rmiller May 2nd, 2017 Larry Alton CRM is already at the core of most small business strategies today, so why not push that further by improving your overall data management? In 2017, successful companies will need to focus on master data management (MDM), a system that c...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • SMB secret: Try Master Data Management to better your CRM
    SMB secret: Try Master Data Management to better your CRM Best practices rmiller May 2nd, 2017 Larry Alton CRM is already at the core of most small business strategies today, so why not push that further by improving your overall data management? In 2017, successful companies will need to focus on master data management (MDM), a system that c...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • Webinar: The future of small business innovation
    Webinar: The future of small business innovation Events rmiller April 28th, 2017 Ruthie Miller Does innovation = success? It’s certainly no accident that some of the world’s most innovative companies are also some of the most successful. So what are their secrets? Join us Thursday, May 4, on Salesforce Live to learn how innovation helps prope...

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