salesforce.com, inc. (styled in its logo as salesƒorce; abbreviated usually as SF or SFDC) is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also capitalizes on commercial applications of social networking through acquisition. As of early 2016, it is one of the most highly valued American cloud computing companies with a market capitalization above $61 billion.

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Desk.com
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  • Why soft skills matter for customer success Suha Saya October 19th, 2017 Thomas Ton Wondering what soft skills are and why they’re important to have under your belt? Think of soft skills as an individual’s special attribute. You can have one or many superpowers that set you apart from the rest. These special characteristics are needed to succeed in the workplace. Re...

Desk.com
Desk.com
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  • Why soft skills matter for customer success Suha Saya October 19th, 2017 Thomas Ton Wondering what soft skills are and why they’re important to have under your belt? Think of soft skills as an individual’s special attribute. You can have one or many superpowers that set you apart from the rest. These special characteristics are needed to succeed in the workplace. Re...

Desk.com
Desk.com
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  • Nurturing the customer experience process by getting to know your customers Suha Saya October 17th, 2017 Josh Brown You already know that optimizing customer experience is, by today’s standards, essential in order to maintain a steady flow of return customers. Now more than ever, customers demand a personalized, consistent experience each and every time they engage...

Desk.com
Desk.com
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  • Nurturing the customer experience process by getting to know your customers Suha Saya October 17th, 2017 Josh Brown You already know that optimizing customer experience is, by today’s standards, essential in order to maintain a steady flow of return customers. Now more than ever, customers demand a personalized, consistent experience each and every time they engage...

Desk.com
Desk.com
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  • The benefits of mobile expansion for your small business growth Suha Saya October 13th, 2017 Nick Rojas One of the most difficult areas for small businesses to address properly is marketing. Marketing is more important than ever in the digital age. Over 80 percent of American customers conduct research online. If you want to reach those people and make them paying c...

Desk.com
Desk.com
Blog Post
  • The benefits of mobile expansion for your small business growth Suha Saya October 13th, 2017 Nick Rojas One of the most difficult areas for small businesses to address properly is marketing. Marketing is more important than ever in the digital age. Over 80 percent of American customers conduct research online. If you want to reach those people and make them paying c...

Desk.com
Desk.com
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  • How to keep up with your customers' need for speed Suha Saya October 3rd, 2017 Alexa Lemzy The two most important factors in customer service are speed and quality. One doesn’t work without the other. It’s useless trying to solve a customer’s problem in record time if the solution isn’t thorough and the customer will just end up back in the service queue in a week’s...

Desk.com
Desk.com
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  • How to keep up with your customers' need for speed Suha Saya October 3rd, 2017 Alexa Lemzy The two most important factors in customer service are speed and quality. One doesn’t work without the other. It’s useless trying to solve a customer’s problem in record time if the solution isn’t thorough and the customer will just end up back in the service queue in a week’s...

Desk.com
Desk.com
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  • The future of customer service—what metric will matter most? Suha Saya September 28th, 2017 Brian Tobal Brian Tobal is a teacher, researcher and Founder/CEO of Hickory Training, a customer service employee training platform. Brian has spent his career studying the science of learning, and today Brian and his team help some of the biggest brands in the world use Hick...

Desk.com
Desk.com
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  • The future of customer service—what metric will matter most? Suha Saya September 28th, 2017 Brian Tobal Brian Tobal is a teacher, researcher and Founder/CEO of Hickory Training, a customer service employee training platform. Brian has spent his career studying the science of learning, and today Brian and his team help some of the biggest brands in the world use Hick...

Desk.com
Desk.com
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  • Auto-acknowledgement emails just got super easy Suha Saya September 25th, 2017 Scott Hargroves Have you ever thought "wouldn't it be great if you could make a sweet looking Auto-Acknowledgement Theme, that is on brand, yet just pops, and takes less than a minute to make from start to finish"? Customers often ask the Desk.com support team for help editing the design...

Desk.com
Desk.com
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  • Auto-acknowledgement emails just got super easy Suha Saya September 25th, 2017 Scott Hargroves Have you ever thought "wouldn't it be great if you could make a sweet looking Auto-Acknowledgement Theme, that is on brand, yet just pops, and takes less than a minute to make from start to finish"? Customers often ask the Desk.com support team for help editing the design...

Desk.com
Desk.com
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Desk.com
Desk.com
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Desk.com
Desk.com
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  • 4 things quality content can do for your customers Suha Saya September 19th, 2017 Larry Alton Everyone knows by now that quality content is key to improving your online presence, helping your SEO, and enhancing your digital marketing strategy. But most importantly, it lets you reach out to your customers on a more personal level. If you leverage content just right,...

Desk.com
Desk.com
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  • 4 things quality content can do for your customers Suha Saya September 19th, 2017 Larry Alton Everyone knows by now that quality content is key to improving your online presence, helping your SEO, and enhancing your digital marketing strategy. But most importantly, it lets you reach out to your customers on a more personal level. If you leverage content just right,...

Desk.com
Desk.com
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  • How to organize a team-building hackathon Suha Saya September 12th, 2017 Barbara Tassa What is timeboxed, fun, collaborative, experimentative, and meant to solve customer problems? If you guessed a hackathon, you’re right! A few months ago, the Desk.com WOW team, which is comprised of technical support, customer success, and solution consultants, had a few short day...

Desk.com
Desk.com
Blog Post
  • How to organize a team-building hackathon Suha Saya September 12th, 2017 Barbara Tassa What is timeboxed, fun, collaborative, experimentative, and meant to solve customer problems? If you guessed a hackathon, you’re right! A few months ago, the Desk.com WOW team, which is comprised of technical support, customer success, and solution consultants, had a few short day...

Desk.com
Desk.com
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  • The evolution of online customer support Suha Saya September 5th, 2017 John Cabrera 20 years ago, the commercial Internet was still very young. Companies were only then just realizing that they needed to have a website to engage with customers and sell their products to stay competitive. How were customers traditionally interacting with businesses? It started with...

Desk.com
Desk.com
Blog Post
  • The evolution of online customer support Suha Saya September 5th, 2017 John Cabrera 20 years ago, the commercial Internet was still very young. Companies were only then just realizing that they needed to have a website to engage with customers and sell their products to stay competitive. How were customers traditionally interacting with businesses? It started with...

Desk.com
Desk.com
Blog Post
  • 4 SEO tips to boost your mobile app rankings Suha Saya August 29th, 2017 Nick Rojas If you’re a small business, you might be overwhelmed by the “big name” mobile applications that have millions of downloads. But even if you don’t have the same budget they do, SEO is an effective and inexpensive way to attract an audience in your prospective market. In the past, mob...

Desk.com
Desk.com
Blog Post
  • 4 SEO tips to boost your mobile app rankings Suha Saya August 29th, 2017 Nick Rojas If you’re a small business, you might be overwhelmed by the “big name” mobile applications that have millions of downloads. But even if you don’t have the same budget they do, SEO is an effective and inexpensive way to attract an audience in your prospective market. In the past, mob...

Desk.com
Desk.com
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  • 3 tried and true productivity tips for your customer service team Suha Saya August 22nd, 2017 Anna Johansson Customer service representatives wear a lot of hats. They answer questions, solve problems, reflect company values, and, most importantly, make customers happy. But it’s hard to achieve any of these goals when your customer service team is unproductive. In f...

Desk.com
Desk.com
Blog Post
  • 3 tried and true productivity tips for your customer service team Suha Saya August 22nd, 2017 Anna Johansson Customer service representatives wear a lot of hats. They answer questions, solve problems, reflect company values, and, most importantly, make customers happy. But it’s hard to achieve any of these goals when your customer service team is unproductive. In f...

Desk.com
Desk.com
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  • 10 ways to market your small business on a small budget Suha Saya August 13th, 2017 Marcela De Vivo Bustillo Unless you have Series A investments on the horizon or angel investors offering to to support your marketing initiatives, learning the ways to creatively market your business can be the difference between success and failure. The advantage that small busines...

Desk.com
Desk.com
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  • 10 ways to market your small business on a small budget Suha Saya August 13th, 2017 Marcela De Vivo Bustillo Unless you have Series A investments on the horizon or angel investors offering to to support your marketing initiatives, learning the ways to creatively market your business can be the difference between success and failure. The advantage that small busines...

Desk.com
Desk.com
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  • Unique marketing ideas to drive more traffic to your website Suha Saya August 8th, 2017 Dan Steiner You work hard to get the word out about your business, but are your efforts paying off? If you spend hours crafting the perfect marketing campaign—only to see no sales as a result—you’re putting in all of that hard work for nothing. One of the biggest indicators of m...

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