salesforce.com, inc. (styled in its logo as salesƒorce; abbreviated usually as SF or SFDC) is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also capitalizes on commercial applications of social networking through acquisition. As of early 2016, it is one of the most highly valued American cloud computing companies with a market capitalization above $61 billion.

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  • 10 ways to market your small business on a small budget
    10 ways to market your small business on a small budget Suha Saya August 13th, 2017 Marcela De Vivo Bustillo Unless you have Series A investments on the horizon or angel investors offering to to support your marketing initiatives, learning the ways to creatively market your business can be the difference between success and failure. The advantage that small busines...
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  • 10 ways to market your small business on a small budget
    10 ways to market your small business on a small budget Suha Saya August 13th, 2017 Marcela De Vivo Bustillo Unless you have Series A investments on the horizon or angel investors offering to to support your marketing initiatives, learning the ways to creatively market your business can be the difference between success and failure. The advantage that small busines...
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  • Unique marketing ideas to drive more traffic to your website
    Unique marketing ideas to drive more traffic to your website Suha Saya August 8th, 2017 Dan Steiner You work hard to get the word out about your business, but are your efforts paying off? If you spend hours crafting the perfect marketing campaign—only to see no sales as a result—you’re putting in all of that hard work for nothing. One of the biggest indicators of m...
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  • Unique marketing ideas to drive more traffic to your website
    Unique marketing ideas to drive more traffic to your website Suha Saya August 8th, 2017 Dan Steiner You work hard to get the word out about your business, but are your efforts paying off? If you spend hours crafting the perfect marketing campaign—only to see no sales as a result—you’re putting in all of that hard work for nothing. One of the biggest indicators of m...
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  • Attention Trailblazers: Plan for scale and growth using our Desk.com to Service Cloud Trail
    Attention Trailblazers: Plan for scale and growth using our Desk.com to Service Cloud Trail Suha Saya August 3rd, 2017 Scott Hargroves We’re excited to announce our newest Desk.com Trailhead trail! Trailhead is the fun, interactive way to learn Salesforce products, and our new Trail is no exception. In our newest trail, you will be taken through some key elements th...
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  • Attention Trailblazers: Plan for scale and growth using our Desk.com to Service Cloud Trail
    Attention Trailblazers: Plan for scale and growth using our Desk.com to Service Cloud Trail Suha Saya August 3rd, 2017 Scott Hargroves We’re excited to announce our newest Desk.com Trailhead trail! Trailhead is the fun, interactive way to learn Salesforce products, and our new Trail is no exception. In our newest trail, you will be taken through some key elements th...
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  • Attention Trailblazers: Plan for growth by taking our Desk.com to Service Cloud Trail
    Attention Trailblazers: Plan for growth by taking our Desk.com to Service Cloud Trail Suha Saya August 2nd, 2017 Scott Hargroves We’re excited to announce our newest Desk.com Trailhead trail! Trailhead is the fun, interactive way to learn Salesforce products, and our new Trail is no exception. In our newest trail, you will be taken through some key elements that all...
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  • Attention Trailblazers: Plan for growth by taking our Desk.com to Service Cloud Trail
    Attention Trailblazers: Plan for growth by taking our Desk.com to Service Cloud Trail Suha Saya August 2nd, 2017 Scott Hargroves We’re excited to announce our newest Desk.com Trailhead trail! Trailhead is the fun, interactive way to learn Salesforce products, and our new Trail is no exception. In our newest trail, you will be taken through some key elements that all...
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  • The importance of continuously improving your support center
    The importance of continuously improving your support center Suha Saya August 1st, 2017 Sarah Thomas The ability to create a self service Support Center for your customers is one of the greatest features in Desk. You and your team can easily create knowledge articles—such as step-by-step guides about using your product or service—and help customers self serve and so...
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New blog articles detected.

  • The importance of continuously improving your support center
    The importance of continuously improving your support center Suha Saya August 1st, 2017 Sarah Thomas The ability to create a self service Support Center for your customers is one of the greatest features in Desk. You and your team can easily create knowledge articles—such as step-by-step guides about using your product or service—and help customers self serve and so...
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  • 4 tips on how to get more mileage from your customer service team
    4 tips on how to get more mileage from your customer service team Suha Saya July 25th, 2017 Mike Jandreau It’s the million dollar question—how can I get more from my team? How can we provide even better and faster support without expanding? There are some relatively simple things you can do to truly get the most out of your customer service team. Here are our tips ...
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  • 4 tips on how to get more mileage from your customer service team
    4 tips on how to get more mileage from your customer service team Suha Saya July 25th, 2017 Mike Jandreau It’s the million dollar question—how can I get more from my team? How can we provide even better and faster support without expanding? There are some relatively simple things you can do to truly get the most out of your customer service team. Here are our tips ...
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  • Get invaluable marketing intelligence with a customer journey map
    Get invaluable marketing intelligence with a customer journey map Suha Saya July 18th, 2017 Josh Brown A deceptively simple case study: I open my laptop and buy a plane ticket online from a major airline. The day before my flight the company sends a digital copy of my boarding pass to my smartphone. I happily breeze through check-in and settle into my seat. I’m mif...
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  • Get invaluable marketing intelligence with a customer journey map
    Get invaluable marketing intelligence with a customer journey map Suha Saya July 18th, 2017 Josh Brown A deceptively simple case study: I open my laptop and buy a plane ticket online from a major airline. The day before my flight the company sends a digital copy of my boarding pass to my smartphone. I happily breeze through check-in and settle into my seat. I’m mif...
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  • 5 metrics your customer support team should use to improve performance
    5 metrics your customer support team should use to improve performance Suha Saya July 13th, 2017 Justin Oh Business Insights can easily help you track your support team’s performance, analyze your service metrics, and improve your customer satisfaction. But for first-time users, it can also look daunting.  Given the number of metrics it offers in the various repor...
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  • 5 metrics your customer support team should use to improve performance
    5 metrics your customer support team should use to improve performance Suha Saya July 13th, 2017 Justin Oh Business Insights can easily help you track your support team’s performance, analyze your service metrics, and improve your customer satisfaction. But for first-time users, it can also look daunting.  Given the number of metrics it offers in the various repor...
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  • Do your customers know how to use your app? 4 things to check
    Do your customers know how to use your app? 4 things to check Suha Saya July 11th, 2017 Larry Alton You may think you have a sleek, user-friendly app for your business, but how do you know for sure? You can evaluate your app in terms of its functionality, such as listing all the “cool” features you think your customers would love, or even running market research rep...
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New blog articles detected.

  • Do your customers know how to use your app? 4 things to check
    Do your customers know how to use your app? 4 things to check Suha Saya July 11th, 2017 Larry Alton You may think you have a sleek, user-friendly app for your business, but how do you know for sure? You can evaluate your app in terms of its functionality, such as listing all the “cool” features you think your customers would love, or even running market research rep...
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  • 4 email security tips for protecting yourself and your customers
    4 email security tips for protecting yourself and your customers Best practices rmiller July 3rd, 2017 Anna Johansson When it comes to interacting with customers, email is among the easiest and most widely used modes of communication; it’s simple, convenient, and cost-effective. But there’s one thing it’s not: 100 percent secure. If you aren’...
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  • 4 email security tips for protecting yourself and your customers
    4 email security tips for protecting yourself and your customers Best practices rmiller July 3rd, 2017 Anna Johansson When it comes to interacting with customers, email is among the easiest and most widely used modes of communication; it’s simple, convenient, and cost-effective. But there’s one thing it’s not: 100 percent secure. If you aren’...
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  • Customize your email reply theme
    Customize your email reply theme Best practices rmiller June 29th, 2017 Scott Hargroves Customers often ask the Desk.com support team for help editing the design of their reply themes. This can mean anything from simple color changes all the way to adding a company logo, so their customer service and support emails match the company branding....
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  • Customize your email reply theme
    Customize your email reply theme Best practices rmiller June 29th, 2017 Scott Hargroves Customers often ask the Desk.com support team for help editing the design of their reply themes. This can mean anything from simple color changes all the way to adding a company logo, so their customer service and support emails match the company branding....
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  • 7 customer service mistakes that will cost your business
    7 customer service mistakes that will cost your business Best practices rmiller June 27th, 2017 Dan Steiner You’ve worked hard to build a growing, thriving business, complete with top-notch products or services and a fully-trained team. But all that hard work is for nothing if you’re scaring people away with your customer service. In fact, go...
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  • 7 customer service mistakes that will cost your business
    7 customer service mistakes that will cost your business Best practices rmiller June 27th, 2017 Dan Steiner You’ve worked hard to build a growing, thriving business, complete with top-notch products or services and a fully-trained team. But all that hard work is for nothing if you’re scaring people away with your customer service. In fact, go...
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  • How to Run Your Customer Service on Salesforce
    Is your fast-growing business looking for ways to respond to customers faster? Or would you like to get the information you need to make better decisions? Good news! With today’s cloud solutions, it's easy to get up and running fast with all the functionality you need to offer awesome support and make your customers happy.

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