Desk.com is a saas help desk and customer support product accessible through the cloud. Desk.com is owned by Salesforce.com and was previously known as Assistly. Desk.com is headquartered in San Francisco, California.

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Desk.com
Desk.com
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  • Get invaluable marketing intelligence with a customer journey map
    Get invaluable marketing intelligence with a customer journey map Suha Saya July 18th, 2017 Josh Brown A deceptively simple case study: I open my laptop and buy a plane ticket online from a major airline. The day before my flight the company sends a digital copy of my boarding pass to my smartphone. I happily breeze through check-in and settle into my seat. I’m mif...
Desk.com
Desk.com
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New blog articles detected.

  • Get invaluable marketing intelligence with a customer journey map
    Get invaluable marketing intelligence with a customer journey map Suha Saya July 18th, 2017 Josh Brown A deceptively simple case study: I open my laptop and buy a plane ticket online from a major airline. The day before my flight the company sends a digital copy of my boarding pass to my smartphone. I happily breeze through check-in and settle into my seat. I’m mif...
Desk.com
Desk.com
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New blog articles detected.

  • 5 metrics your customer support team should use to improve performance
    5 metrics your customer support team should use to improve performance Suha Saya July 13th, 2017 Justin Oh Business Insights can easily help you track your support team’s performance, analyze your service metrics, and improve your customer satisfaction. But for first-time users, it can also look daunting.  Given the number of metrics it offers in the various repor...
Desk.com
Desk.com
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New blog articles detected.

  • 5 metrics your customer support team should use to improve performance
    5 metrics your customer support team should use to improve performance Suha Saya July 13th, 2017 Justin Oh Business Insights can easily help you track your support team’s performance, analyze your service metrics, and improve your customer satisfaction. But for first-time users, it can also look daunting.  Given the number of metrics it offers in the various repor...
Desk.com
Desk.com
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  • Do your customers know how to use your app? 4 things to check
    Do your customers know how to use your app? 4 things to check Suha Saya July 11th, 2017 Larry Alton You may think you have a sleek, user-friendly app for your business, but how do you know for sure? You can evaluate your app in terms of its functionality, such as listing all the “cool” features you think your customers would love, or even running market research rep...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • Do your customers know how to use your app? 4 things to check
    Do your customers know how to use your app? 4 things to check Suha Saya July 11th, 2017 Larry Alton You may think you have a sleek, user-friendly app for your business, but how do you know for sure? You can evaluate your app in terms of its functionality, such as listing all the “cool” features you think your customers would love, or even running market research rep...
Desk.com
Desk.com
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  • 4 email security tips for protecting yourself and your customers
    4 email security tips for protecting yourself and your customers Best practices rmiller July 3rd, 2017 Anna Johansson When it comes to interacting with customers, email is among the easiest and most widely used modes of communication; it’s simple, convenient, and cost-effective. But there’s one thing it’s not: 100 percent secure. If you aren’...
Desk.com
Desk.com
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New blog articles detected.

  • 4 email security tips for protecting yourself and your customers
    4 email security tips for protecting yourself and your customers Best practices rmiller July 3rd, 2017 Anna Johansson When it comes to interacting with customers, email is among the easiest and most widely used modes of communication; it’s simple, convenient, and cost-effective. But there’s one thing it’s not: 100 percent secure. If you aren’...
Desk.com
Desk.com
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New blog articles detected.

  • Customize your email reply theme
    Customize your email reply theme Best practices rmiller June 29th, 2017 Scott Hargroves Customers often ask the Desk.com support team for help editing the design of their reply themes. This can mean anything from simple color changes all the way to adding a company logo, so their customer service and support emails match the company branding....
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • Customize your email reply theme
    Customize your email reply theme Best practices rmiller June 29th, 2017 Scott Hargroves Customers often ask the Desk.com support team for help editing the design of their reply themes. This can mean anything from simple color changes all the way to adding a company logo, so their customer service and support emails match the company branding....
Desk.com
Desk.com
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New blog articles detected.

  • 7 customer service mistakes that will cost your business
    7 customer service mistakes that will cost your business Best practices rmiller June 27th, 2017 Dan Steiner You’ve worked hard to build a growing, thriving business, complete with top-notch products or services and a fully-trained team. But all that hard work is for nothing if you’re scaring people away with your customer service. In fact, go...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • 7 customer service mistakes that will cost your business
    7 customer service mistakes that will cost your business Best practices rmiller June 27th, 2017 Dan Steiner You’ve worked hard to build a growing, thriving business, complete with top-notch products or services and a fully-trained team. But all that hard work is for nothing if you’re scaring people away with your customer service. In fact, go...
Desk.com
Desk.com
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Desk.com
Desk.com
Youtube Video

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  • How to Run Your Customer Service on Salesforce
    Is your fast-growing business looking for ways to respond to customers faster? Or would you like to get the information you need to make better decisions? Good news! With today’s cloud solutions, it's easy to get up and running fast with all the functionality you need to offer awesome support and make your customers happy.
Desk.com
Desk.com
Youtube Video

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  • Reply Theme Editor - Create a beautiful customized Desk.com Reply Theme in 30 Seconds
    Desk.com Reply Theme Editor https://reply-theme-editor.herokuapp.com/ We often get asked for help with editing Email Themes in Desk, so we decided we would make a tool that gave the power back to customers who don't have the technical skills to code up an email template. Introducing a simple tool, that gives you a beautiful base Reply Theme, that allows you to add your Company Logo, your color s...
Desk.com
Desk.com
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  • 4 startups setting a high bar for customer service
    4 startups setting a high bar for customer service Best practices rmiller June 22nd, 2017 Megan Totka   We live in an age of immediacy. Consumers want instant results and untethered access to information. The evolution of technology has shaped modern day customers, offering a colossal impact on business as a whole. Emerging startups embrac...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • 4 startups setting a high bar for customer service
    4 startups setting a high bar for customer service Best practices rmiller June 22nd, 2017 Megan Totka   We live in an age of immediacy. Consumers want instant results and untethered access to information. The evolution of technology has shaped modern day customers, offering a colossal impact on business as a whole. Emerging startups embrac...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • How to improve your customer service with quality assurance
    How to improve your customer service with quality assurance Best practices rmiller June 20th, 2017 Jade Longelin Moving from a small business or “startup” mindset and stepping out into the possibility of rapid growth is a daunting experience for many small business owners. One day you’re successfully peddling your goods and services, adding c...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • How to improve your customer service with quality assurance
    How to improve your customer service with quality assurance Best practices rmiller June 20th, 2017 Jade Longelin Moving from a small business or “startup” mindset and stepping out into the possibility of rapid growth is a daunting experience for many small business owners. One day you’re successfully peddling your goods and services, adding c...
Desk.com
Desk.com
Blog Article

New blog articles detected.

  • Chatbots 101
    Chatbots 101 Best practices rmiller June 14th, 2017 Marcela De Vivo Bustillo Traditionally, small and medium businesses utilize things like sales, marketing, and customer support to sell their products and endear their brand to consumers. Only the Googles, Apples, and Microsofts of the world bothered with something as futuristic as artificial...

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