Salesforce.com, Inc. (styled in its logo as salesƒorce; abbreviated usually as SF or SFDC) is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also sells commercial applications of social networking through acquisition and internal development.

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  • Understanding the relationship between compliance and customer relations Suha Saya February 20th, 2018 Anna Johansson Keeping customers happy is the name of the game. Unfortunately, it’s not the only responsibility modern businesses have. In addition to keeping customers satisfied, you also must remain compliant with various laws, regulations, and requirements in yo...

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  • 3 strategies for winning the customer service battle on social media Suha Saya February 13th, 2018 Dan Steiner If an individual or company lacks a Facebook presence, do they really exist? Social media defines how we communicate in the digital age. It’s as critical to modern life as oxygen or electricity. It’s how we stay connected to the people and things we care ab...

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  • Understanding the relationship between compliance and customer relations Suha Saya February 20th, 2018 Anna Johansson Keeping customers happy is the name of the game. Unfortunately, it’s not the only responsibility modern businesses have. In addition to keeping customers satisfied, you also must remain compliant with various laws, regulations, and requirements in yo...

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  • 3 strategies for winning the customer service battle on social media Suha Saya February 13th, 2018 Dan Steiner If an individual or company lacks a Facebook presence, do they really exist? Social media defines how we communicate in the digital age. It’s as critical to modern life as oxygen or electricity. It’s how we stay connected to the people and things we care ab...

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  • Automated customer service must be deeply personal to be successful Suha Saya January 30th, 2018 Dan Steiner There’s a push to automate the entire customer experience, and for good reason. Computers rarely call in sick, and they’re much more cost-effective than a traditional human customer service rep. Plus, customers prefer automated, self-help solutions. But, aut...

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  • Automated customer service must be deeply personal to be successful Suha Saya January 30th, 2018 Dan Steiner There’s a push to automate the entire customer experience, and for good reason. Computers rarely call in sick, and they’re much more cost-effective than a traditional human customer service rep. Plus, customers prefer automated, self-help solutions. But, aut...

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  • 4 ways you can offer more responsive customer service Suha Saya January 19th, 2018 Anna Johansson Customer service plays an integral role in success for small businesses that want to compete with larger brands. However, most companies don’t prioritize responsiveness nearly as much as they should. In today’s marketplace, customers expect businesses to deal with them ...

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  • Leverage these powerful channels to engage customers in 2018 Suha Saya January 9th, 2018 Dan Steiner Mark Cuban is fond of saying, “Sales cure all.” In other words, no matter what challenge your business is facing, generating sales can help you get out of a slump. This year is an exciting year for entrepreneurs. The U.S. economy is heating up and tax reform means e...

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  • 4 ways you can offer more responsive customer service Suha Saya January 19th, 2018 Anna Johansson Customer service plays an integral role in success for small businesses that want to compete with larger brands. However, most companies don’t prioritize responsiveness nearly as much as they should. In today’s marketplace, customers expect businesses to deal with them ...

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  • Leverage these powerful channels to engage customers in 2018 Suha Saya January 9th, 2018 Dan Steiner Mark Cuban is fond of saying, “Sales cure all.” In other words, no matter what challenge your business is facing, generating sales can help you get out of a slump. This year is an exciting year for entrepreneurs. The U.S. economy is heating up and tax reform means e...

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  • 5 ways to improve your customer service at the point of sale Suha Saya January 5th, 2018 Larry Alton Your retail location’s point of sale (POS) is one of the most vulnerable processes in your business. Give a customer a memorable and positive final experience, and they’ll be more likely to associate the entire experience with positive feelings. If it’s clunky and a...

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  • 5 ways to improve your customer service at the point of sale Suha Saya January 5th, 2018 Larry Alton Your retail location’s point of sale (POS) is one of the most vulnerable processes in your business. Give a customer a memorable and positive final experience, and they’ll be more likely to associate the entire experience with positive feelings. If it’s clunky and a...

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  • 3 stage-specific ways to scale customer service as your company grows Suha Saya December 26th, 2017 Nick Rojas Your company is growing and your customer expectations will grow with it. How do you scale your customer services to meet these growing expectations? You will need to shift from reactive to proactive when it comes to customer support issues, and there are a...

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  • 3 stage-specific ways to scale customer service as your company grows Suha Saya December 26th, 2017 Nick Rojas Your company is growing and your customer expectations will grow with it. How do you scale your customer services to meet these growing expectations? You will need to shift from reactive to proactive when it comes to customer support issues, and there are a...

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  • 3 ways sales, service, and fulfillment teams collaborate to wow customers Suha Saya December 19th, 2017 Megan Totka Are your sales, service, and fulfillment teams collaborating? If not, it may cause miscommunication, confusion, and even unhappy customers. Fortunately, these problems can be addressed by inserting a service team between your sales and fulfillment tea...

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  • 4 ways to refocus your business before year’s end Suha Saya December 7th, 2017 I’ve always admired marathon runners who seem to be able to pull energy out of thin air to make that final push across the finish line. Having run a marathon or two myself, I know part of it is fitness and part of it is mental toughness—but a lot of it has to do with race strategy and planning to finish ...

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  • 4 ways to refocus your business before year’s end Suha Saya December 7th, 2017 I’ve always admired marathon runners who seem to be able to pull energy out of thin air to make that final push across the finish line. Having run a marathon or two myself, I know part of it is fitness and part of it is mental toughness—but a lot of it has to do with race strategy and planning to finish ...

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  • Customers prefer self-service: Here’s how to do it right Suha Saya November 29th, 2017 Larry Alton Self-service customer support systems are popular for good reason: customers want to solve their problems quickly and get back to their lives. You might think speaking with a live representative would be preferable, but those who prefer live calls are in the minority. ...

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  • Customers prefer self-service: Here’s how to do it right Suha Saya November 29th, 2017 Larry Alton Self-service customer support systems are popular for good reason: customers want to solve their problems quickly and get back to their lives. You might think speaking with a live representative would be preferable, but those who prefer live calls are in the minority. ...

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