Directly
Directly
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  • Customer expectations are rising faster than at any time in the last twenty years. Customers can get a car to their curb with the push of a button. They also expect fast and accurate answers to support questions. At the same time, chatbot technology is still in its infancy. The most promising deployments require data and internal resources at a scale that few support organizations will...

Directly
Directly
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  • Innovating to Bring Care Even Closer to the Customer Watch this pre-recorded presentation to hear from Michael Lawder, SVP of Customer Care at Samsung, discuss how Samsung is using their loyal customers, who are avid product users – dubbed “Samsung ambassadors” — to help other customers with their tech questions in real-time, right on their smartphone.

Directly
Directly
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  • The Present And Future Of Artificial Intelligence In Contact Centers We have partnered with Forrester to provide you this complimentary Forrester report. The report discusses how AI is transforming customer service and how enterprises are operationalizing the technology to drive major gains in CSAT and lower cost/ticket.Key takeaways include:- AI will make traditional customer service...

Directly
Directly
Blog Post
  • The 5QCX series explores customer experience strategy by bringing you first-hand accounts from leaders in the field. In this video we learn about different approaches of navigating surges in customer support tickets. Jonathan Keene, Director of Customer Service, and Sean Rivers, Director of Operations Technology, at Republic Wireless are on the hot seat when support traffic spikes. T...

Directly
Directly
Blog Post
  • During one of our company hackathons, our fantastic videographer, Ray, interviewed and filmed our team to produce a video to share who we are, what we do, and what brought us together to work here at Directly.

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