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  • 5QCX: Surviving a Spike
    The 5QCX series explores customer experience strategy by bringing you first-hand accounts from leaders in the field. In this video we learn about different approaches of navigating surges in customer support tickets. Jonathan Keene, Director of Customer Service, and Sean Rivers, Director of Operations Technology, at Republic Wireless are on the hot seat when support traffic spikes. T...
Directly
Directly
Blog Post

New blog articles detected.

  • How Do You Know If a Company Is Right for You?
    During one of our company hackathons, our fantastic videographer, Ray, interviewed and filmed our team to produce a video to share who we are, what we do, and what brought us together to work here at Directly.
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