Engagor is a cloud-based social media management (SMM) tool with capabilities in team workflow, analytics, monitoring and engagement. It was launched in 2011 and received $2.6M in funding in 2013. Engagor has its main office in Ghent, Belgium.

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Engagor
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  • Social Media Routines to Help You Thrive
    Is there one formula for social media success? What sets apart the good teams from the great ones? At Clarabridge, we’ve worked with thousands of companies to understand what they are doing right and what they could do a little better. This in mind, we’ve found some consistency in what the most successful social media […] The post Social Media Routines to Help You Thrive appeared first on CX Socia...
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  • 3 Steps to Better Social Media Engagement
    Six years ago, Bain & Company were already providing data that said customers spend 20-40% more with a brand they’ve interacted with on social media. Wow, that was SIX years ago. Imagine what those numbers are today as more and more consumers realize that it’s not only easy but also convenient to get support via […] The post 3 Steps to Better Social Media Engagement appeared first on CX Social.
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  • How Great CX Happens
    How do amazing, seamless customer experiences happen? Well, they don’t happen by accident. They’re a result of intricately orchestrated micro and macro interactions. They’re also a result of CX advocates working with every department to make sure there is consistent alignment between what customers are expecting, and what they’re getting. Combining social media analytics with […] The post How Grea...
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  • How the Customer Service Shift is Affecting Your Business
    Traditional customer service models are outdated. Businesses are no longer in a position to dictate where, when and how customers or prospects get the help they need. Instead, customers are dictating how they will get in touch with you, and more likely than not, they’re choosing to do so with the most public forum available […] The post How the Customer Service Shift is Affecting Your Business app...
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  • Infographic: How to Cut Costs in the Contact Center
    Contact center efficiencies are intrinsically linked to the customer experience your company delivers as a whole. Once you improve the customer experience, you’ll find that your contact center metrics improve too. But the key here is to consolidate customer interaction data in your contact center and use technology to efficiently mine it for insights. Advanced […] The post Infographic: How to Cut ...
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  • The Truth About Omni-Channel Analytics
    Being able to predict inclinations toward specific behaviors, helps you to understand the customer, and properly engage them at every touch point. With this information at the ready, your teams can design the right experiences inclusive of personalized recommendations and inventory optimization to meet those needs. See, what happens when you use Omni-channel analytics is […] The post The Truth Abo...
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  • Your CX Efforts Are Failing. Here’s How to Make Them Work
    Ok, did that drastic title scare you into reading this blog post? Good, I wanted to grab your attention. But, before you think things are too bleak, let’s level set. Maybe ‘failing’ was a strong word but here is the truth: Your CEM Program is only as good as how far you distribute the VOC data. […] The post Your CX Efforts Are Failing. Here’s How to Make Them Work appeared first on CX Social.
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  • Why Hurricane Harvey Victims are Turning to Social Media for Assistance: And How You Can Help
    The enormous impact of Tropical Hurricane Harvey has victims, federal agencies, and social media users alike scrambling for information and ways to help. Once again, Social Media is proving itself to be a vital lifeline for both those who need help and agencies that need to supply up-to-date information, quickly. Now, that federal agencies have the […] The post Why Hurricane Harvey Victims are Tur...
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  • Uncovering the Future of CX
    Whether you’re a CX professional looking to get your company excited about deploying a customer experience program or have a mature program that you want to take to the next level- here are five reasons you need to attend C3 London: You need to meet other CX Professionals- Although most CX professionals work with almost […] The post Uncovering the Future of CX appeared first on CX Social.
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  • How to Win Friends and Influence Followers
    A good social customer service strategy improves the organization’s ability to provide enhanced customer experiences. It’s easy to make quick context shifts to try and make up for one off dissatisfying customer experiences, but fail to have a solid plan in place that will put them in a position to provide social customer service that […] The post How to Win Friends and Influence Followers appeared...
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  • The 4 Elements of a Successful Social Media Strategy
    Social media management and engagement is still evolving and as a result, social media is more crowded than it’s ever been. Everyone is grasping to find their place and get the attention of potential clients. How do some businesses create a social media strategy thrive in such a noisy environment? We’ve worked with thousands of […] The post The 4 Elements of a Successful Social Media Strategy appe...
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  • Why Being Connected To Your Customers Is Not Enough
    Every business and CEO likes to think that they always put the customer first, but the hard truth is that there is a huge disconnect between what businesses believe they are offering and what customers feel they are actually receiving. Good customer service no longer makes a business stand out. Modern consumers expect the best. […] The post Why Being Connected To Your Customers Is Not Enough appea...
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  • The Decision Maker’s Guide to Social Customer Service
    The social media/contact center agent unicorn is becoming increasingly common as customers are expecting support via social media channels. In most companies, especially bigger ones, the marketing team simply doesn’t have the information, bandwidth, and ability to offer the type of support customers are requesting on social media. Combining the efforts of the contact center […] The post The Decisi...
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  • 3 Steps to Crisis Management on Social Media
    The last thing any company wants to worry about when it comes to emergency preparedness is social media. While to some managers this concern may seem a bit trite, too often, we see businesses scrambling to put in place a social media crisis plan after they’ve made some very public snafus. Social customer service is […] The post 3 Steps to Crisis Management on Social Media appeared first on CX Soci...
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  • Ask These 3 Questions to Define a Seamless Customer Experience
    Customer experience is the sum of all interactions, between a company and their customer over the course of their relationship. Often overlooked, Social Media plays a huge roll in customer experience. An overarching customer experience strategy should take into account social media engagement and initiatives. Inversely, social media initiatives should feed directly from the customer […] The post A...
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  • What Great Social Customer Service Agents Do Differently
    With all of the channels available for customers to seek help, social media is one of the most public. Noting this, many brands just like yours have kicked off social customer service programs designed to align the brand experience on every channel. The key to doing this successfully, however, lies in your team and the […] The post What Great Social Customer Service Agents Do Differently appeared ...
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  • Avoid These Social Customer Service Pitfalls
    Responding to inquiries, quelling customer fears, and addressing complaints on social media has increasingly become the norm for brands. Although most brands may chalk this up to social media management, these tasks specifically fall into the category of Social Customer Service. Social Customer Service is basically extending your business’s traditional support avenue to social media. […] The post ...
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  • 3 Steps to Building Customer Loyalty on Social Media
    Here at CX Social, we work with some of the biggest brands in the world to solve for their social media engagement needs. Being in the business of social media engagement, analysis and listening has helped us to understand that no matter which industry you’re in- there are fundamental principles that you can put in […] The post 3 Steps to Building Customer Loyalty on Social Media appeared first on...
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  • The Short Guide to Social Media Marketing
    Yes, we’re still having this conversation.  Why? Because while social media marketing and engagement have been picked up and executed well by many companies, there still seems to be confusion around the logistics of social media marketing. We’ll give you the quick and dirty of social media marketing so that you’ll be crafting plans, driving […] The post The Short Guide to Social Media Marketing ap...
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  • Brand Experience is Everything
    Where does brand experience start? Does it start when consumers walk through the doors, or when they reach out to sales? It may seem obvious, but brand experience starts wherever the customer decides it starts. For instance, if the customer sees your signage and decides to shop in your store, the brand experience started with […] The post Brand Experience is Everything appeared first on CX Social.
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Engagor
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  • Social Media Following Not Growing? Do This.
    Is your social engagement at a standstill? Are followers engaging with your brand on social media, and when they do, are you responding? Having a strong social media management program in place is the foundation of crafting experiences on social that will be hard to forget. However, getting a social media management program started is […] The post Social Media Following Not Growing? Do This. appea...
Engagor
Engagor
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New blog articles detected.

  • Three Questions You Should Ask About Social Customer Service
    What is social customer service? Social media is still relatively young, which means the way we’re referring to social media based interactions with customers and prospects is still evolving. Five years ago, people referenced social listening as being able to understand what’s being said about your brand online. Then, being able to break down that […] The post Three Questions You Should Ask About ...
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  • New: Some companies have it all figured out. They seem to know exactly what their fans and followers want on social media, balancing the act of being helpful and charming. What’s their secret? How are they able to manage millions of followers, responding swiftly and intelligently, while being incredibly friendly? Since CX Social is the powerhouse …
  • Old: You know what’s better than you telling your customers how great you are? Other customers telling customers how great you are! While this type of advocacy is seen as a dream, most organizations expect it to happen organically. Little do they know the secret of companies that dominate mindshare- Advocacy Programs. While the types of …
Engagor
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New page title detected.

  • New: You know what’s better than you telling your customers how great you are? Other customers telling customers how great you are! While this type of advocacy is seen as a dream, most organizations expect it to happen organically. Little do they know the secret of companies that dominate mindshare- Advocacy Programs. While the types of …
  • Old: Most businesses struggle with balancing the amount of social traffic they get requesting help while attempting to stay engaged and on-trend. This often happens because businesses inadvertently begin relying on their marketing team to provide support to customers who need it, immediately. However, there’s a reason that marketing and customer service departments are different, and …
Engagor
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  • New: Clarabridge has long been known as a leader in text analytics. With the acquisition of CX Social (formerly Engagor) two years ago, we immediately began the process of integrating a powerful text analytics engine with a best-in-class social customer service tool. Together, we give companies a deeper understanding of their customers on social media and …
  • Old: Chatbots are the word du jour in the social media space. But what is actually possible with today’s technological capabilities and how can your company best use Bots? Chatbots are applications programmed to act and talk like a human when you interact with them. The experience should feel like asking a person for help, not …
Engagor
Engagor
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New page title detected.

  • New: Chatbots are the word du jour in the social media space. But what is actually possible with today’s technological capabilities and how can your company best use Bots? Chatbots are applications programmed to act and talk like a human when you interact with them. The experience should feel like asking a person for help, not …
  • Old: Customer Service no longer equals long waits, especially with the number of ways that customers can access help from a company. They expect personal, quick, and human responses regardless of the medium that they reach out on and expect brands to keep up. This means the responsibility has shifted from marketing managers to contact centers- …
Engagor
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New page description detected.

  • New: Customer Service no longer equals long waits, especially with the number of ways that customers can access help from a company. They expect personal, quick, and human responses regardless of the medium that they reach out on and expect brands to keep up. This means the responsibility has shifted from marketing managers to contact centers- …
  • Old: Remember the first time you heard the server at Chick-fil-a say, “My pleasure”, or the time you got a freebie in the mail just because a company wanted to show you a bit of appreciation? Think about how great that felt. Creating special, unexpected moments for consumers through gifts or experiences is a lost art …
Engagor
Engagor
Page Metadata Update

New page description detected.

  • New: Remember the first time you heard the server at Chick-fil-a say, “My pleasure”, or the time you got a freebie in the mail just because a company wanted to show you a bit of appreciation? Think about how great that felt. Creating special, unexpected moments for consumers through gifts or experiences is a lost art …
  • Old: eConsultancy recently released an article, “Digital Crisis Comms: How TfL’s (Transport for London) Social Media Team Copes with Tube Strikes.” As the title suggests, the article was about how Tfl’s Social Media team handles crises such as tube strikes, which can bring London to a screeching halt. TfL’s social media marketing agents manage 21 Twitter …

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