Five9
Five9
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New mobile optimized landing page detected

 
Five9
Five9
SlideShare Presentation
  • There is no denying that cloud computing is one of the hottest trends in the tech industry. While incredibly popular, the cloud is still fairly new. The move from “old school” on premise computing to the “new school” cloud is a significant shift that naturally comes with a certain amount of anxiety and uncertainty. Let’s start by reminding ourselves of the significant advantages the cloud offer...

Five9
Five9
SlideShare Presentation
  • Leading tool manufacturer Positec, is an excellent example of how a super-agent model can have extremely positive results. Rhonda Tate, vice president of direct response at Positec, recently presented on this topic at IQPC Call Center Week in Las Vegas. Positec found that giving agents options to handle multiple transactional channels resulted in: - Happier employees - Reduced burnout - More pr...

Five9
Five9
SlideShare Presentation
  • Consumers are now more connected and more demanding than ever before. As highlighted in this presentation, 86% of surveyed consumers reported that they would be more satisfied if offered their channel of preference and half would move to a competitor that did offer their preferred channel. Meanwhile, brands increasingly realize the importance of engaging with consumers not only through 800 num...

Five9
Five9
SlideShare Presentation
  • 87% of US adults don’t know the difference between contact center and CRM software. This Slideshare explains – in the simplest terms – the core distinctions between CRM and contact center, as well as how the two technologies work better together. While CRM and contact center software are distinctly different, they are highly complementary. Contact center software converts CRM into a productivity...

Five9
Five9
SlideShare Presentation
  • Customers need more than convenient access to customer service; they need a level of genuine human interaction that drives positive customer experiences. Here's what consumers think companies can do better to master the personal touch.

Five9
Five9
SlideShare Presentation
  • In this presentation you will learn about the importance of social customer care, social customer care “fails,” common social customer care dilemmas, and 5 easy steps to get started. If you would like to see the complete presentation with audio you can access the full webinar recording here:

Five9
Five9
SlideShare Presentation
  • This presentation is based on the Five9 2013 Contact Center Report, which shows today’s consumers have incredibly high customer service expectations. And, if those expectations are not met, consumers not only stop doing business with a company, they become enraged and retaliate. Now, more than ever, customer experience is paramount to a company’s ability to “win the moments that matter”.

Five9
Five9
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Telemarketing | Five9

 
Five9
Five9
Landing Page

New mobile optimized landing page detected

 
Five9
Five9
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Outbound Call Center | Five9

 
Five9
Five9
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Contact Center Software | Five9

 
Five9
Five9
Landing Page

New mobile optimized landing page detected

 
Five9
Five9
Landing Page

New mobile optimized landing page detected

 

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