ForeSee
ForeSee
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  • Organizations spend an enormous amount of time and resources collecting data about their operations and customers, data which can prove invaluable in a number of ways. However, deriving meaningful, actionable... The post How ForeSee CX Suite makes analyzing data easier appeared first on ForeSee.

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ForeSee
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  • Measuring the customer experience is of utmost importance to companies in today’s age, and routinely cited as the number one way retailers expect to compete moving into the future. But... The post Why context and benchmarks are essential to your CX strategy (Video) appeared first on ForeSee.

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ForeSee
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  • In the banking industry, loyal customers are highly valuable. But the nature of bank customer loyalty isn’t necessarily the same as it is in other industries, and it’s important to... The post What banks should know about earned vs. captive customer loyalty (webinar) appeared first on ForeSee.

ForeSee
ForeSee
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  • The retail banking industry is at a crossroad that is filled with both risk and opportunity when it comes to customer acquisition, customer upsell, and and customer retention. Digital transformation,... The post 5 trends banks need to know about today’s customers appeared first on ForeSee.

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ForeSee
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  • While Net Promoter Score (NPS) is a reliable KPI to track customer loyalty, it falls short when it comes to providing information about how or what to improve. Getting those... The post 3 key CX factors Auto Trader U.K. improved to increase NPS appeared first on ForeSee.

ForeSee
ForeSee
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  • Think you know holiday shoppers? Well you might be surprised at what’s changing among shopping behaviors this year, according to insights gathered from data in our latest Holiday Benchmark Study.... The post 3 emerging holiday shopper trends retailers should know appeared first on ForeSee.

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ForeSee
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  • As energy and utility providers face technology and market disruptions, they are increasingly looking to customer experience (CX) as a way to meet rising expectations, drive efficiency and agility, and... The post A 5-step model for CX excellence in energy and utilities (report) appeared first on ForeSee.

ForeSee
ForeSee
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  • In today's fast-changing consumer-based economy, it's simply not enough to identify problems. What's required is the ability to prioritize how and when to make improvements once problems have been identified. Take for instance the mobile ordering strategies of Starbucks and Panera for example. The post A tale of two cafes: How prioritizing CX helped Panera and hurt Starbucks | Retail TouchPoints a...

ForeSee
ForeSee
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  • Today ForeSee announced an expansion of our Professional Services offerings. Combined with our proven scientific methodology and powerful benchmark data, the new Professional Services offerings help ForeSee clients make the... The post ForeSee expands its Professional Services for maximum impact of CX programs appeared first on ForeSee.

ForeSee
ForeSee
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  • When it comes to banks getting a pulse on what their customers will want in the future, nothing seems as perplexing or challenging. Even calculating and conforming to liquidity cover ratio... The post Why banks need innovation to know future consumer expectations appeared first on ForeSee.

ForeSee
ForeSee
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  • It's easy to see why some observers of the recent Walmart-Google team-up would see this as a huge equalizer in both companies' efforts to stay competitive with Amazon. But that's probably the last thing it'll do. If Walmart truly wants to gain ground on Amazon, it'll need to lead by improving its customer experience strategy rather than piggybacking on Google technology in exchange for precious cu...

ForeSee
ForeSee
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  • Most consumers have used BOPIS, or Buy Online, Pickup In-Store. More specifically, about 2 in 3 people (61%) have utilized this emerging customer journey, which clearly means it’s more than... The post 5 useful BOPIS stats every retailer should know appeared first on ForeSee.

ForeSee
ForeSee
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  • How important is customer experience (CX)? To use the word “vital” is putting it mildly: Buyers now use it as the critical gauge of a brand’s value and dependability. That in turn has made... The post What CX — and CX Day — means to us appeared first on ForeSee.

ForeSee
ForeSee
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  • The evidence of a relationship between customer experience and financial performance gets clearer every day. More and more, organizations realize the importance of collecting, measuring, and acting on Voice of... The post Our take on Forrester’s 2017 VOC Vendor Landscape Guide appeared first on ForeSee.

ForeSee
ForeSee
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  • A view of the future isn't always easily understood, as is true for retail banks trying to understand the future expectations of consumers. Will mobile payments ever take off? How important are physical bank branches to millennials? And how do I respond to blockchain -- or should I? Fortunately, there is a way banks today can take a measured approach to understanding future expectations while avoi...

ForeSee
ForeSee
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ForeSee
ForeSee
Blog Post
  •   Younger consumers are far more excited about mobile banking apps than managing their money with a retail bank or credit union. On top of that are new expectations for fintech thanks to advances in technology and changing behaviors. It begs... The post What’s driving satisfaction for today’s retail banking customers (Report) appeared first on ForeSee.

ForeSee
ForeSee
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  • Shop.org is one of the biggest events of the year for digital retail professionals, which means naturally ForeSee will be there. If you’re attending the show Sept. 25-27 in Los Angeles, stop by our booth to find... The post Attending Shop.org? Visit ForeSee’s booth to learn about NPS benchmarks appeared first on ForeSee.

ForeSee
ForeSee
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  • Change is inevitable, and for the retail industry this has never been truer than it is now. Many observers bill the recent turbulence as some sort of meltdown or apocalypse, but in reality it’s more like the beginning... The post Why Apple and Nordstrom are selling experience like a product on store shelves  appeared first on ForeSee.

ForeSee
ForeSee
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  • For retailers, it’s never too early to start thinking about how to beat competitors this coming holiday shopping season – including looming competition from Amazon and it’s attractive free shipping options. Not every... The post 5 steps retailers can take now to compete this holiday shopping season  appeared first on ForeSee.

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