ForeSee
ForeSee
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  • Today ForeSee announced an expansion of our Professional Services offerings. Combined with our proven scientific methodology and powerful benchmark data, the new Professional Services offerings help ForeSee clients make the... The post ForeSee expands its Professional Services for maximum impact of CX programs appeared first on ForeSee.

ForeSee
ForeSee
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  • When it comes to banks getting a pulse on what their customers will want in the future, nothing seems as perplexing or challenging. Even calculating and conforming to liquidity cover ratio... The post Why banks need innovation to know future consumer expectations appeared first on ForeSee.

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ForeSee
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  • It's easy to see why some observers of the recent Walmart-Google team-up would see this as a huge equalizer in both companies' efforts to stay competitive with Amazon. But that's probably the last thing it'll do. If Walmart truly wants to gain ground on Amazon, it'll need to lead by improving its customer experience strategy rather than piggybacking on Google technology in exchange for precious cu...

ForeSee
ForeSee
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  • Most consumers have used BOPIS, or Buy Online, Pickup In-Store. More specifically, about 2 in 3 people (61%) have utilized this emerging customer journey, which clearly means it’s more than... The post 5 useful BOPIS stats every retailer should know appeared first on ForeSee.

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ForeSee
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  • How important is customer experience (CX)? To use the word “vital” is putting it mildly: Buyers now use it as the critical gauge of a brand’s value and dependability. That in turn has made... The post What CX — and CX Day — means to us appeared first on ForeSee.

ForeSee
ForeSee
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  • The evidence of a relationship between customer experience and financial performance gets clearer every day. More and more, organizations realize the importance of collecting, measuring, and acting on Voice of... The post Our take on Forrester’s 2017 VOC Vendor Landscape Guide appeared first on ForeSee.

ForeSee
ForeSee
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  • A view of the future isn't always easily understood, as is true for retail banks trying to understand the future expectations of consumers. Will mobile payments ever take off? How important are physical bank branches to millennials? And how do I respond to blockchain -- or should I? Fortunately, there is a way banks today can take a measured approach to understanding future expectations while avoi...

ForeSee
ForeSee
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ForeSee
ForeSee
Blog Post
  •   Younger consumers are far more excited about mobile banking apps than managing their money with a retail bank or credit union. On top of that are new expectations for fintech thanks to advances in technology and changing behaviors. It begs... The post What’s driving satisfaction for today’s retail banking customers (Report) appeared first on ForeSee.

ForeSee
ForeSee
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  • Shop.org is one of the biggest events of the year for digital retail professionals, which means naturally ForeSee will be there. If you’re attending the show Sept. 25-27 in Los Angeles, stop by our booth to find... The post Attending Shop.org? Visit ForeSee’s booth to learn about NPS benchmarks appeared first on ForeSee.

ForeSee
ForeSee
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  • Change is inevitable, and for the retail industry this has never been truer than it is now. Many observers bill the recent turbulence as some sort of meltdown or apocalypse, but in reality it’s more like the beginning... The post Why Apple and Nordstrom are selling experience like a product on store shelves  appeared first on ForeSee.

ForeSee
ForeSee
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  • For retailers, it’s never too early to start thinking about how to beat competitors this coming holiday shopping season – including looming competition from Amazon and it’s attractive free shipping options. Not every... The post 5 steps retailers can take now to compete this holiday shopping season  appeared first on ForeSee.

ForeSee
ForeSee
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  •   The following email was sent from ForeSee CEO Pete Daffern to all of our employees. Our hearts go out to those affected by Hurricane Harvey.   Team: The devastation in Texas caused by Hurricane Harvey is of incredible... The post ForeSee supports those affected by Hurricane Harvey appeared first on ForeSee.

ForeSee
ForeSee
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  • The days of being able to easily understand the path your customers take, from start to purchase, is over. Today, consumers have greater choices and their shopping journey has many routes that include smartphones, websites, and physical stores. The post Retailers: What happens online doesn’t stay online — navigating today’s customer journeys | CustomerThink appeared first on ForeSee.

ForeSee
ForeSee
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  • I’m a huge fan of games, especially the ones that include a big payout upon winning! Creating a business from this seems like a great way to monetise our inner desires for competition... The post Why the gaming industry should place its bets on customer experience appeared first on ForeSee.

ForeSee
ForeSee
Blog Post
  •   The following email was sent from ForeSee CEO Pete Daffern to all of our employees. Our hearts go out to those affected by Hurricane Harvey.   Team: The devastation in Texas caused by Hurricane Harvey is of incredible... The post ForeSee supports those affected by Hurricane Harvey appeared first on ForeSee.

ForeSee
ForeSee
Blog Post
  • The days of being able to easily understand the path your customers take, from start to purchase, is over. Today, consumers have greater choices and their shopping journey has many routes that include smartphones, websites, and physical stores. The post Retailers: What happens online doesn’t stay online — navigating today’s customer journeys | CustomerThink appeared first on ForeSee.

ForeSee
ForeSee
Blog Post
  • I’m a huge fan of games, especially the ones that include a big payout upon winning! Creating a business from this seems like a great way to monetise our inner desires for competition... The post Why the gaming industry should place its bets on customer experience appeared first on ForeSee.

ForeSee
ForeSee
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  • TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. We recently sat down with TransPennine Innovation Manager Colin Kelly to discuss how his organization... The post VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video)  appeared first on ForeSee.

ForeSee
ForeSee
Blog Post
  • TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. We recently sat down with TransPennine Innovation Manager Colin Kelly to discuss how his organization... The post VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video)  appeared first on ForeSee.

ForeSee
ForeSee
Blog Post
  • We live in an era of divided opinions, much of which was amplified in the last presidential election. You need only glance at news headlines on any given day for confirmation. And for many citizens, myself included, this means a great deal of uncertainty with our government. While stability may seem hard to come by, nothing further could be true when it comes to citizen satisfaction with E-Governm...

ForeSee
ForeSee
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ForeSee
ForeSee
Blog Post
  • Getting to the top of your industry is no easy task, but staying there is a whole different ballgame. Those at the top do, however, have one thing in common: They understand the value of a winning customer experience (CX) strategy, and they measure it effectively to produce a CX currency that can be utilized by executives and team members at every level of the company. The post How listening to cu...

ForeSee
ForeSee
Blog Post
  • Traditional business models are being disrupted left right, and pharmaceutical sales is certainly no exception. To help navigate this sea of disruption, big pharma would do well to focus on gaining a broader view of the digital experience from the perspective of prescribing doctors. But first, we should understand how and why the industry is changing. The post How a broader view of the doctor expe...

ForeSee
ForeSee
Blog Post
  • We live in an era of divided opinions, much of which was amplified in the last presidential election. You need only glance at news headlines on any given day for confirmation. And for many citizens, myself included, this means a great deal of uncertainty with our government. While stability may seem hard to come by, nothing further could be true when it comes to citizen satisfaction with E-Governm...

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