ForeSee
ForeSee
Blog Post
  • Every banking leader is aware that digital channels are less costly than an extensive branch network or fully staffed contact center. They also realize that customers, like water, will seek the path of least resistance. The post How Banks Can Optimize the Customer Journey appeared first on ForeSee.

ForeSee
ForeSee
Blog Post
  • What’s your strategy for improving your Net Promoter Score℠ (NPS®)? Every business is looking for insight that goes beyond the number itself. For example, to move the NPS needle you need to know what’s truly dragging down your mobile or app score, or what customers like about the website that’s lifting you above competitors. The same principle applies to call centers or physical store locations. T...

ForeSee
ForeSee
Blog Post
  • Net Promoter Score℠ (NPS®) is an important metric for many organizations — and one that can be challenging to improve. That’s why we’re excited to share ForeSee Predictive NPS as... The post What is ForeSee Predictive NPS? appeared first on ForeSee.

ForeSee
ForeSee
Blog Post
  • By designing with data at every point of the process, you will be far ahead of the game in achieving a strong and successful redesign launch. In previous phases, you've set the stage by laying out your goals and desired user and business outcomes and gathered data to gain a solid understanding of your users. Once the data is in, where do you go from there? The post Data-Driven Design Series, Part ...

ForeSee
ForeSee
Blog Post
  • One finding from our new Utilities CX Insights report really stands out: Eighty percent of people said that they’d be willing to forgo the call center completely if utility providers... The post The ROI of CX appeared first on ForeSee.

ForeSee
ForeSee
Blog Post
  • Stop guessing and start knowing: A successful site design, at its core, ensures its users can effortlessly complete the tasks they've set out to accomplish. When following a Voice of Customer (VOC) data-driven approach, user feedback, combined with our predictive methodology, can not only tell you if a design works, but can help you quantify the effect of the change on your user. The post Data-Dri...

ForeSee
ForeSee
Blog Post
  • By designing with data at every point of the process, you will be far ahead of the game in achieving a strong and successful redesign launch. In previous phases, you've set the stage by laying out your goals and desired user and business outcomes and gathered data to gain a solid understanding of your users. Once the data is in, where do you go from there? The post Data-Driven Design Series, Part ...

ForeSee
ForeSee
Blog Post
  • One finding from our new Utilities CX Insights report really stands out: Eighty percent of people said that they’d be willing to forgo the call center completely if utility providers... The post The ROI of CX appeared first on ForeSee.

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