Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • How Freshdesk can help you make data-driven decisions
    Throughout Freshdesk’s journey, we’ve placed a high emphasis on listening to our customers. 7 years down the line, we’re still finding lessons to be learned in the way they interact with our product. Take Jeremy Morgan, for example, who uses Freshdesk’s reporting features to analyze client contracts and figure out which ones need to be...Read MoreThe post How Freshdesk can help you make data-drive...
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • How our team stays productive
    The balancing act between work and life is a difficult one to achieve, especially in the onslaught of communications and information that any individual experiences on a daily basis today. With relentless information overload and round-the-clock work environments, it isn’t surprising that around 65-75% of organizations are struggling with what’s called the ‘overwhelmed employee’ trend....Read More...
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • The Tip-off from Freshdesk: The Importance of Reporting
    If you don’t know what your problems are, you can’t work to solve them. That’s why it’s crucial for customer service teams to report on everything from ticket volume to customer satisfaction: there are trends, causal relationships and clues for improvement hidden everywhere in the numbers. The best companies in the world all know this...Read MoreThe post The Tip-off from Freshdesk: The Importance ...
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • What’s new in the Freshdesk Marketplace – July 2017
    July was a very active month for the Marketplace, with a fresh new set of apps that have been added in various categories. Let’s take a look at some of the newcomers:   Automated live-chat to simplify support Ada Support is an interactive bot that automates conversations you can have with your customers. Reduce the...Read MoreThe post What’s new in the Freshdesk Marketplace – July 2017 appeared fi...
Freshdesk
Freshdesk
YouTube Video

New YouTube videos detected.

  • Freshdesk + Slack for improved customer engagement
    Freshdesk integrates with Slack to bring the combined power of a robust customer support solution along with a great collaborative chat app. Use this integration to improve your customer service and collaborate among your teams better
Freshdesk
Freshdesk
SlideShare Presentation
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • Warning: your notifications are out of date
    Email and the modern digital helpdesk have always enjoyed a close relationship. Receiving email notifications when queries came in helped agents stay on top of their customers’ problems. However, while helpdesks have greatly progressed and made a number of advances over the years, notifications…haven’t really kept up. Let’s take a look at what a modern...Read MoreThe post Warning: your notificatio...
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • Webinar: How to increase Agent Productivity
    Why is agent productivity important? We have been going on about agent productivity for a bit now. There have been been blogs, tips and discussions on the topic. And it hasn’t been without good reason. Productivity in general is using your time well, but in customer support, it’s a crucial skill to have. Anything less...Read MoreThe post Webinar: How to increase Agent Productivity appeared first o...
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • A webinar: How to increase Agent Productivity
    Why is agent productivity important? We have been going on about agent productivity for a bit now. There have been been blogs, tips and discussions on the topic. And it hasn’t been without good reason. Productivity in general is using your time well, but in customer support, it’s a crucial skill to have. Anything less...Read MoreThe post A webinar: How to increase Agent Productivity appeared first...
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • A webinar on how to increase Agent Productivity
    Why is agent productivity important? We have been going on about agent productivity for a bit now. There have been been blogs, tips and discussions on the topic. And it hasn’t been without good reason. Productivity in general is using your time well, but in customer support, it’s a crucial skill to have. Anything less...Read MoreThe post A webinar on how to increase Agent Productivity appeared fir...
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • An easy way to prioritize your work
    If your day is anything like mine, the first thing you see when you get into work is probably a wall of unread emails in your inbox. And if you are anything like me, you probably wonder what the meaning of it all is, as you prepare yourself to go through your mail and see...Read MoreThe post An easy way to prioritize your work appeared first on Freshdesk Blogs.
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • The Tip-off #1: Are you and your coworker both replying to the same support query?
    No one escapes the overwhelming flood of information on the internet today, and it doesn’t help that most of that information is relevant, required learning for us to keep up with the world or contribute more in our jobs. There’s a lot to learn and very little time to do it: so for a few...Read MoreThe post The Tip-off #1: Are you and your coworker both replying to the same support query? appeared...
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • Alexander Graham Bell and Customer Support
    Do you remember a time when you had to send a runner carrying a strongly-worded stone tablet if you had a bad customer experience? Yeah, me neither. And we have Alexander Graham Bell to thank for that. Clearly, customer support was holding out for a hero; and then… Enter Alexander Graham Bell. Customer support was...Read MoreThe post Alexander Graham Bell and Customer Support appeared first on Fre...
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • 4 Ways to Stay Productive for the 4th of July
    As families all over America look forward to kick back and enjoy a long weekend, popular brands are already gearing up to maximize sales this Independence Day. For businesses, this means that kicking back is the last thing they can hope to do – because with any increase in sales comes an increase in support...Read MoreThe post 4 Ways to Stay Productive for the 4th of July appeared first on Freshde...
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • What’s new in the Freshdesk Marketplace this June?
    May saw a whole new set of apps enter the Marketplace, and June promises to be even better. From chatbots to gamification to cloud monitoring, we’ve got new apps that cater to a variety of needs. Let’s take a look at 10 of the best apps that were added this month. Intelligent chatbots for customer...Read MoreThe post What’s new in the Freshdesk Marketplace this June? appeared first on Freshdesk Bl...
Freshdesk
Freshdesk
YouTube Video

New YouTube videos detected.

  • The power of GSuite + Freshdesk
    Freshdesk is the only customer service tool recommended by Google Suite. Freshdesk integrates with all Google GSuite products to help you combine the power of a robust customer service tool with GSuite’s collaborative set of apps. The integrations are with Google Drive, Google Hangouts, Google Calendar, Google Contacts, Google Translate, Google Analytics.
Freshdesk
Freshdesk
Blog Post

New blog articles detected.

  • What it’s like to be a Freshdesk Support Agent
    Much of the magic that happens behind the scenes of great customer support is never known to the outside world. That’s not going to remain the case, however – not if we can help it. That’s why, starting with our recent webinar on how Freshdesk uses Freshdesk, we’re gearing up to tell these compelling stories...Read MoreThe post What it’s like to be a Freshdesk Support Agent appeared first on Fresh...

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