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Freshdesk
Freshdesk
Blog Post
  • A few years ago, I wished I didn’t have to be put through the IVR before talking to a real human. Now, I wish I didn’t have to talk to a real human; I prefer finding solutions or troubleshooting an issue myself. As a customer, I have not stopped purchasing products and services, but my... Read More The post [Webinar Recap] A Deep dive into Proactive Support appeared first on Freshdesk Blogs.

Freshdesk
Freshdesk
SlideShare Presentation
  • In our conversations with a few support teams, we've found that customer support agents fall into one of the seven personality type buckets. If you are looking for some ideas of how to effectively hire new support agents and what competencies to look out for, head over to our blog. https://blog.freshdesk.com/infographic-types-customer-support-agents/

Freshdesk
Freshdesk
SlideShare Presentation
  • In our conversations with a few support teams, we've found that customer support agents fall into one of the seven personality type buckets. If you are looking for some ideas of how to effectively hire new support agents and what competencies to look out for, head over to our blog - https://blog.freshdesk.com/infographic-types-customer-support-agents/

Freshdesk
Freshdesk
Blog Post
  • It all began in 2013 when the founders created a compression tool for their parents to reduce the size of scanned documents to send via email. Derived from this simple compression problem, the SaaS company now caters to over 15 million monthly users in 20 languages, with its set of 16 free document management tools.... Read More The post How Just One Person at Smallpdf Handles Support for 15 Milli...

Freshdesk
Freshdesk
Blog Post
  • In an ideal world, we’d have support agents with customer support built into their DNA, delivering great customer experience every single time. Ha! But that would make the world a boring place, wouldn’t it? There would be no challenges to chase, no goals to achieve. The good news is that we don’t live in an... Read More The post [Infographic] 7 Types of Customer Support Agents appeared first on Fr...

Freshdesk
Freshdesk
Blog Post
  • When was the last time you had second thoughts about purchasing from a brand you had a bad experience with? The fact is that it is no longer enough to just shelve products at an affordable price. On the contrary, chances are that if a customer has a great experience with your brand, they are... Read More The post Webinar: Revive Your Broken Support Model with Proactive Support appeared first on Fr...

Freshdesk
Freshdesk
YouTube Video
  • Learn how Freshdesk made a difference for the University of Sydney, and get to know their favorite features. Before Freshdesk, the University of Sydney was using a very basic ticketing system. With increasing customer expectations, they wanted a helpdesk that could do more. Learn how Freshdesk made a difference, and get to know their favourite feature that keeps their agents motivated and happy.

Freshdesk
Freshdesk
YouTube Video
  • Want to know how to build a customer-centric support model? Save your seat now! - https://goo.gl/6tvQ2z In this 60 minute session, we will take you through real life examples and best practices that you can adopt to get your support back on track. You will learn how organizations can get their support models right and put the customer back in the center again! When 76% of consumers believe that t...

Freshdesk
Freshdesk
YouTube Video
  • Building a customer-centric support model with a proactive support strategy Save your seat now! - https://goo.gl/6tvQ2z In this 60 minute session, we will take you through real life examples and best practices that you can adopt to get your support back on track. You will learn how organizations can get their support models right and put the customer back in the center again! When 76% of consume...

Freshdesk
Freshdesk
YouTube Video
  • Freshdesk is a cloud-based helpdesk software that makes it easy for businesses of all sizes to provide great support for their customers. Not using Freshdesk yet? Get started for free! - http://bit.ly/freshdesk-signup --- Freshdesk streamlines customer interactions across channels including email, social media, phone, chat and mobile, and enables cross-team collaboration to help teams deliver q...

Freshdesk
Freshdesk
Blog Post
  • Customer experience has become so crucial to an organization that it is probably the only differentiator between you and your competitor. So, it should come as no surprise if I told you that customer expectations are constantly on the rise. But did you know that customer expectations are not similar across different industries? For example,... Read More The post Customer Experience Lessons from th...

Freshdesk
Freshdesk
Blog Post
  • We started the Freshdesk academy with the goal of helping you, our customers, get the most out of the product. We branched out and started providing courses related to general customer service skills too. Today, we have thousands of people using the academy as a place where they come to learn about customer service. Academy... Read More The post Introducing Freshdesk Academy Certifications appeare...

Freshdesk
Freshdesk
Blog Post
  • Messaging apps are as pervasive as they can get in our lives. They dominate our mobile phone’s home screen and rule the various gamuts of our world – whether it is enquiring about the status of an order, checking on a cab’s proximity, or wading through group dialogues with the kith and kin. You think... Read More The post Freshdesk+Freshchat Integration: Where Modern Messaging Meets Proactive Supp...

Freshdesk
Freshdesk
Blog Post
  • When businesses try to provide support on social media, not only do they get requests for help but also messages from prospects looking to try their product, people engaging with marketing campaigns, alongside compliments, insults and random messages. As a support agent, it can be difficult to go through all the tweets a business receives... Read More The post Introducing Social Signals and How We...

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