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Freshdesk
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Freshdesk
Freshdesk
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Helpdesk Ticketing System | Get Started for Free

 
Freshdesk
Freshdesk
Blog Post
  • When you are sending emails day in and day out, it’s only natural for some emails to miss the mark. Maybe you sent the wrong link to someone or addressed someone by the wrong name. These are issues that can be easily fixed with a simple check-list. After all, writing a good email depends, a... Read More The post 6 simple tips to write a good support email (with email templates) appeared first on F...

Freshdesk
Freshdesk
Blog Post
  • To be a better support agent, it’s important to get some of the basics right. That’s why, Freshdesk Academy now provides customer service training with short, quickly consumable courses like writing good emails, say no to customers, and more. Log into your academy account today and click on the “Customer service training” tab to start taking... Read More The post Customer service training by the F...

Freshdesk
Freshdesk
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Helpdesk Ticketing System | Get Started for Free

 
Freshdesk
Freshdesk
Blog Post
  • With 10 new apps in this quarter, Freshdesk Marketplace now has over 200 apps! We also launched the Freshservice Marketplace. There are more exciting updates coming your way, but let us start off by looking at the new apps that have entered the marketplace! Save time by automatically diverting queries to your knowledge base Say...Read MoreThe post Freshdesk Marketplace – now with over 200 apps! ap...

Freshdesk
Freshdesk
Blog Post
  • Despite countless chat apps and communication tools, Email still endures as one of the most used because it ensures the spontaneity of messaging without sacrificing permanence.  Inboxes are easy to maintain and emails can be archived and referred to even years later. Countless messaging apps have tried to replicate the feel, the success or even replace email...Read MoreThe post Powering up product...

Freshdesk
Freshdesk
Blog Post
  • We started the Secret Sauce series to find out more about what makes the customer service of some great companies click. We get in touch with one awesome support representative and we pick their brains. We find out what a typical day is like for these support rockstars, their personal work-philosophy, their support process and what inspires...Read MoreThe post Animoto’s Secret Sauce to Customer Su...

Freshdesk
Freshdesk
Landing Page

Helpdesk Ticketing System | Get Started for Free

 
Freshdesk
Freshdesk
Blog Post
  • It is that time of the year when families across the country get together and talk about things they are thankful for. So we, at Freshdesk, reached out to our own support family and asked them which features they appreciated. Our support agents love to help customers out and these are the features that made...Read MoreThe post The things the Freshdesk family is thankful for appeared first on Fresh...

Freshdesk
Freshdesk
YouTube Video
  • Freshdesk Support Team shares the features in Freshdesk they are most thankful for. 1) Agent and Ticket collision - https://freshdesk.com/helpdesk-management/team-inbox 2) Streamline Email ticketing - https://freshdesk.com/email-to-helpdesk 3) Smart Notifications - https://freshdesk.com/helpdesk-automation/smart-notifications 4) Ticket Activity monitoring - https://freshdesk.com/helpdesk-manag...

Freshdesk
Freshdesk
Blog Post
  • We started the Secret Sauce series to find out more about what makes the customer service of some great companies click. We get in touch with one awesome support representative and we pick their brains. We find out what a typical day is like for these support rockstars, their personal work-philosophy, their support process and...Read MoreThe post This is how WordPress.com handles over 2000 support...

Freshdesk
Freshdesk
Blog Post
  • The close of October brings with it, a new season of Stranger Things, an increased risk of tooth decay, an excess of spooky pumpkins and a sudden spike in the making/purchase of costumes. And like it or not, it also brings trick or treating kids to your doorstep. Well, mostly kids. If you work in...Read MoreThe post How to deal with tricky customers this Halloween (and at other times too) appeared...

Freshdesk
Freshdesk
YouTube Video
  • Booktopia.com.au is an Australian online book seller, founded in 2004. It now turns over $85 million a year and was listed in BRW’s Fast 100 for five consecutive years. Alex Huntley, Customer Service Manager at Booktopia speaks about how "Freshdesk is not just a full-featured product but also a very good value for money. We are able to bring a lot of processes together and the e-commerce integra...

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