Fusion BPO Services
Fusion BPO Services
Blog Post
  • Businesses everywhere face a major issue today – outstanding consumer debt. To fix the issue one needs to deal with each consumer carefully, have patience and keep the parties reminding about their debt. However, the real problem arises when these debts reach the point of delinquency. In such cases, third-party debt collection agencies, as well as in-house collection teams, can offer a business a ...

Fusion BPO Services
Fusion BPO Services
Blog Post
  • Every business faces the issue with accounts receivable every once in a while irrespective their size.  And yet, most of them feel as though it will affect the customer relationship negatively if they ask for or demand payment from the customer for the products/services provided. Thankfully, this popular belief is not at all true. Your customers will not get disappointed or leave your company just...

Fusion BPO Services
Fusion BPO Services
Blog Post
  • Want to excel in lead generation? Here’s a piece of advice, put traditional lead generation techniques on the backseat. There’s a new lead generation technique in town and it is creating quite a buzz. So, what happened to the old lead generation techniques? They are certainly not dead, are they? Well, no. Good old lead generation techniques are still in business, but they have lost some of their e...

Fusion BPO Services
Fusion BPO Services
Blog Post
  • Deciphering customer insights on social media can be tough. The volume and frequency of social information can be overwhelming and hard to keep a tab on, and that makes monitoring and responding to customers very difficult at times. However, one must remember, social customer service is very important. As per VB Insights, there were over 879 million customer complaints on social media in 2014.  It...

Fusion BPO Services
Fusion BPO Services
Blog Post

New blog articles detected.

  • 4 Tips For Offering Quality Live Chat Support

    In this busy world more and more people are turning to texting as well as instant messaging as their primary route of communication. In such a situation, live chat has become growing channel for customer support. According to a recent Gartner report that its presence as a customer engagement channel will increase from 2% to 10% of all interactions by 2018, with over 80% of companies making it avai...

  • Social Customer Service KPIs That a Business Should Track On a Daily Basis

    If you want to provide effective social customer service, you need to be prompt. However, with a growing number of social platforms as well as customers using social media as a support channel, many businesses are finding it difficult to keep up. Even businesses with dedicated social customer service teams are looking for ways to efficiently go through all the comments and questions directed at th...

Fusion BPO Services
Fusion BPO Services
Blog Post
  • Creating a social customer strategy is always a good idea in the digital world of today. Most experts would say that it is even critical to the survival and prosperity of the brand. According to recent research, 40% of consumers use social media for customer support and it results in higher customer satisfaction and loyalty, according to 61% and 58% survey respondents. However, the shocking part i...

Fusion BPO Services
Fusion BPO Services
Blog Post

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