Gainsight
Gainsight
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  • The Gainsight/Sprinklr Feedback Loop of Epic Success
    In the latest G2 Crowd Grid for Customer Success software, Gainsight was ranked as The Leader in the space based on user reviews from customers including Sprinklr. Positive reviews on G2 Crowd and TrustRadius don’t happen by accident. The most successful companies don’t passively hope their customers advocate publicly for their vendors. They make it happen.
Gainsight
Gainsight
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  • Why CFOs and Investors Should Care About Customer Success
    Five years ago, if you asked the average CFO or venture capitalist how their company or portfolio was thinking about Customer Success, you’d probably be met with blank stares. These days it’s a different world. More and more CFOs and VCs are looking very closely at retention numbers, expansion metrics, NPS scores, and customer health assessments. They’re seeing the ROI. In this session, you’ll un...
Gainsight
Gainsight
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  • Crafting the Optimal Customer Journey
    The Customer Journey isn’t just a thought experiment or a business metaphor. It’s a deeply tactical roadmapping strategy that must be supported by strong benchmarking goals at each stage. There’s no one-size-fits-all system of metrics for each company. But this session will empower you with everything you need to know to devise the best possible Customer Journey for your organization.
Gainsight
Gainsight
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  • Different Teams, One Language: The Single Source of Truth
    Does it ever feel like Product, Support, Services, Sales, and Success are speaking different languages? The same customer may be at risk in one team and the picture of health in another. The breakdown in communication and standards leads to dropped balls, missed opportunities, and inefficiency. In this session, you’ll learn how to work together to create the ultimate authority on your customers.
Gainsight
Gainsight
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  • Incorporating the Voice of the Customer into Your CS Program
    There’s a good reason that the very first tool many nascent Customer Success teams invest in is some sort of survey or customer feedback platform. Without a reliable and insightful way to derive information from your customers and take action in a continuous loop, you don’t have a Customer Success organization. In this session, you’ll learn how to build and best practices VoC feedback loop.
Gainsight
Gainsight
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  • Deploying Customer Success in a Complex, Distributed Enterprise
    How do you operationalize consistent, positive customer outcomes when you have customer-facing teams in multiple silos and departments around the world? That’s the reality for complex enterprise companies. And if your company is that complicated or fragmented, you can bet your customers are too. Get the workflows you need to bridge those gaps and streamline your distributed enterprise.
Gainsight
Gainsight
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  • Why CEOs Should Care About Customer Success
    CEOs have a lot on their plates. They’re ultimately responsible for staffing their org, casting the vision for the product, and owning revenue, growth, and fundraising. A CEO’s day is full enough without adding another initiative to take personal interest in—unless that initiative is intrinsically linked to success or failure of the company. If you’re a CEO, this session will convince you to care...
Gainsight
Gainsight
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  • Scaling Your Customer Success Program
    How many customers can you personally guarantee outcomes for? If you and your team have typical Customer Success workloads, you’re at that limit—or past it. But your company is adding new customers every quarter or its dying. How do you ensure those outcomes when your current ratio is unsustainable at scale? Learn from experts who’ve solved this problem at their companies in this session.
Gainsight
Gainsight
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Gainsight
Gainsight
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  • Revolutionizing the Healthcare Industry with Customer Success
    Delivering Customer Success in the Healthcare Industry is no easy task. Patient Data, Privacy Laws, and Oeprational Systems are all challenges that need to be addressed. Omer Rabin (Head of Evangelism, Gainsight) and Yael Altschuler Malek (Healthcare Lead, Customer Success) deep into how leading companies are solving these challenges, and how you can too.
Gainsight
Gainsight
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  • Pulse Check 2017 Announcement | August 8 2017
    The official virtual Customer Success workshop will be held on August 8, 2017. The eight session series will be broadcast LIVE from New York City to your mobile device, computer, or screen. Grab your team and get ready for some deep-learning and deep-fun. Sign up here: https://www.gainsight.com/pulse/check/
Gainsight
Gainsight
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  • Pulse 2017 Video Recap
    An exclusive look behind the scenes at Pulse 2017, the official industry conference for the Customer Success community. 4000+ executives gathered in Oakland for this historic three-day event. See more at www.gainsight.com/pulse/2017.
Gainsight
Gainsight
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  • Pulse On Tour: Tel Aviv | Presentation
    Customer Success is reshaping the business landscape in Israel. It provides a sustainable path forward for recurring revenue companies to grow predictably over the long-term. This half-day event brings innovative Customer Success professionals together to learn how their businesses should think about retention, renewals, and delivering customer outcomes. With speakers from Hewlett-Packard Ente...
Gainsight
Gainsight
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  • How to Scale Your Customer Success Network by Aligning With Channel Partners
    The challenge of ensuring client and end-user outcomes is much, much tougher when you sell through the Channel. The business model is solid: Channel Partners drive new revenue at scale very effectively. But how do you protect that revenue when it comes time for renewal and upsell? In other words, how do you protect your customers, their ARR, and their outcomes in the Channel? We’re so excited t...
Gainsight
Gainsight
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  • Pulse 2017 Surprise Announcement
    Gainsight CEO Nick Mehta reveals a major announcement for Pulse 2017, the industry conference of record for Customer Success. Pulse is coming to Oakland, CA on May 9-11, 2017. Learn more at www.gainsight.com/pulse.
Gainsight
Gainsight
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  • Customer Success at Your Sales Kick-off
    SKOs typically consist of celebrating wins from the past year, training your team to meet next year's challenges, and building cohesion as an organization. But if you really want to take your Sales team to the next level, make Customer Success a major part of your SKO. Join Nick Mehta (CEO, Gainsight) and Mike Schmidt (VP of Sales, Gainsight) as they deep dive into why Customer Success is integral...
Gainsight
Gainsight
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Gainsight
Gainsight
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  • The Age of the Customer
    Dan Steinman’s presentation at CXO, VP & Directors of Enterprise Software Firms Seminar hosted by Intrinsic Executive Research
Gainsight
Gainsight
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  • Taking Customer Success Across the Company to Drive Growth
    Customer Success can be the fuel for massive, companywide growth. But how can it drive transformation across an organization if it's kept siloed from the rest of the company? Concur's President Mike Eberhardt reveals how to bring Customer Success focus to your entire org.
Gainsight
Gainsight
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  • Scaling Customer Success for Millions of Subscribers
    As one of the largest telecom companies in the world, Sprint has a unique perspective on the changing economy. As Sprint's SVP of Revenue, Manish Goyal has a unique perspective on what it takes to thrive amid that change. He'll be joined by Accenture's Richelle Deveau, and they'll speak to how Customer Success fits into the revenue strategy of a large, multinational telecom company.
Gainsight
Gainsight
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Gainsight
Gainsight
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  • Managing Customer Success Through Hyper Growth
    Slack and Stripe have totally blown away the tech world's loftiest projections for how fast a company can grow. Nobody would say no to that kind of expansion, but how in the world can you scale your post-sales teams to keep up? Christina Kosmowski and Vicki Lin have been there, done that! Find out what lessons you can learn from their adventures in hyper-growth during their session at Pulse 2017...
Gainsight
Gainsight
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  • Customer Success in the Fight Against Cancer and World Hunger
    When you got into Customer Success, did you ever think you could have a part to play in the quest to cure cancer? Illumina is on the cutting-edge of research into curing cancer and many other terrible diseases, as well as solving world hunger. VP Customer Solutions John Liebig will show how Customer Success is a critical piece of that puzzle.
Gainsight
Gainsight
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