Gainsight
Gainsight
YouTube Video
  • All too often, Customer Success leaders find themselves struggling to catch the attention of their Chief Executives. But our panel of elite CEOs has opened up their eyes and seen the signs that Customer Success leads to company success. Get their advice for opening up the eyes of your C-Suite, as well as hear their observations on the present and future of the industry in Europe in this panel disc...

Gainsight
Gainsight
YouTube Video
  • Your time is the most valuable thing in the world—to you. You only have a limited amount, so when companies waste it, it’s infuriating! But when businesses treat it like a precious commodity, it makes a difference. Achieving Customer Success in service interactions is all about connecting objective value to emotional value. Learn how (and why) from NewVoiceMedia in this session.

Gainsight
Gainsight
YouTube Video
  • When you’re building a Customer Success strategy, nothing is more valuable than learning from others. Their successes, their strategies, and arguably the most important—their mistakes. Although the businesses of Silicon Valley are an ocean away, they too are on a journey to deliver Customer Success and they’re bringing their perspectives and experiences to Pulse Europe in this valuable session.

Gainsight
Gainsight
YouTube Video
  • Here's a reality check: ALL your customers are at risk over a long enough term—some sooner than others. If you stop innovating in product and processes, you'll eventually lose out on all that Lifetime Value. Worst-case scenario: you'll start losing customers faster than you can acquire new ones. It's a death spiral. But it doesn't have to be that way. Understanding customer risk is job one at any ...

Gainsight
Gainsight
YouTube Video
  • The health score: it's the foundation of proactive CSM, Account Management, Support—everything. Without a comprehensive, scientific way to assess your customer's health, you'll always be spinning plates or putting out fires. In other words: you'll be stuck in reactive mode. But what criteria must you include? How should they be weighted? Which data are red herrings and which are golden eggs? Get d...

Gainsight
Gainsight
YouTube Video
Gainsight
Gainsight
YouTube Video
  • Once upon a time, Typeform’s Post-Sales team focused exclusively on customer support. But times changed, and their investors, board, and future investors started talking about retention. As a result, Typeform morphed their Support team into a Customer Success team to deliver the retention required to build a company with the value the investors desire. Learn how they did it in this session.

Gainsight
Gainsight
YouTube Video
  • The world's third-largest FinTech company is all about innovation, platformification, and revolutionising a more traditional industry. They deeply care about the health of their customers for the same reason you do: because it matters—whether you sell perpetual or subscription licenses. Learn more about Finastra's sophisticated health-scoring model that starts in the Marketing and Sales stage of t...

Gainsight
Gainsight
YouTube Video
  • As one of the fastest growing Enterprise Software companies in history and with 6 million daily active users and rising, why did Slack need a Customer Success team? In this session, Christina Kosmowski and Rav Dhaliwal will share the story of how Slack's Customer Success team was founded, it's growing mission beyond adoption and how the team is run and measured to ensure it's demonstrably supporti...

Gainsight
Gainsight
YouTube Video
  • The entire global economy is evolving around the customer. Your business needs to evolve around them too. Whether you're doing the disrupting or your defending against it, you desperately need your customers' help to "cross the chasm" and scale up. And that requires you to embrace Customer Success. Bestselling author Geoffrey Moore will tell you how in this session.

Gainsight
Gainsight
YouTube Video
Gainsight
Gainsight
SlideShare Presentation
  • The best healthcare professionals are able to ask the right questions to get the right feedback at the right time to correctly diagnose and care for their patients. The best healthcare IT professionals must do the exact same thing for their patients. Join Roelf Kuitse, Manager of Imprivata’s Customer Success Organization, and Ganesh Subramanian, Gainsight’s Director of Product Marketing, as they...

Gainsight
Gainsight
SlideShare Presentation
  • Adobe has leveraged Gainsight for VoC to improve implementation CSAT from 8 to 9, as well as leveraging data generated through customer feedback to launch a fully automated onboarding segment that retains a high CSAT score. Join Adobe's Program Manager for New Customer Experiences, Domenico Batteate, and Ganesh Subramanian, Director of Product Marketing at Gainsight, as they go behind the scenes ...

Gainsight
Gainsight
SlideShare Presentation
  • Is there anything that causes more sleepless nights or gray hairs than planning a presentation before your Board of Directors? There’s so much riding on it, from your next fiscal year budget to near-term headcount to (potentially) the future of your career at your company. You know that every slide, every sentence, every chart and figure will be closely scrutinized. Our all-star panel has been o...

Gainsight
Gainsight
SlideShare Presentation
Gainsight
Gainsight
SlideShare Presentation
  • Do you have an inbox overflowing with unread sales or prospecting emails? On the other side of that pile of unread messages are hundreds of companies with amazing products and potentially game-changing value propositions. But you have no way to figure out which ones are useful and which ones are a waste of time—and you definitely don’t have enough hours in a day to sort them out for yourself. Th...

Gainsight
Gainsight
SlideShare Presentation
  • There are many reasons why customer accounts can be “at risk” and if you are in the unfortunate position where a customer churns early, you probably will not achieve the desired lifetime value. All of this makes aligning Sales and Customer Success critical. You need to sell the right level of your product to the right type of customer. Listen in to the webinar where we cover the topic of aligning...

Gainsight
Gainsight
SlideShare Presentation
  • Your customer base is a constant feedback generating engine. That information is pure gold to any type of business, but especially recurring revenue companies. Unfortunately, it’s lost in the ether when you don’t have a systematic way to capture that feedback, transform it into insights, actualize those insights, and realize the value from the customer. We call that infinite feedback loop the Vo...

Gainsight
Gainsight
SlideShare Presentation
  • During the SaaS.City Customer Success bootcamp on Monday the 18th of September 2017, attendees at SaaStock 2017 found out how to manage customer risk, map customer health scores, justify the expense of Customer Success, and so much more. The Customer Success Bootcamp mentors include Dan Steinman, GM of Gainsight EMEA; David Apple, VP of Customer Success at Typeform; and Cristina Georgoulaki, He...

Gainsight
Gainsight
SlideShare Presentation
  • If you're tackling Customer Success in a large enterprise, you likely have some enterprise-sized challenges to address. Does this sound familiar? You're leveraging multiple CRM systems. You have numerous different products and equally numerous business units. You've got different stakeholders and each of them wants things done their own way. And above everything, you need to drive results in thi...

Gainsight
Gainsight
SlideShare Presentation
  • Let's face it: the customer lifecycle has evolved irreversibly. Your business has no choice but to evolve to encompass it and the subscription economy head on. Join Ed Daly (Global Virtual Services and Customer Success Adopt and Expand team, Cisco), Jeff McEachern (Global Customer Success, Cisco), and Ashvin Vaidyanathan (Sr. Director, Client Outcomes, Gainsight) as they deep dive into how Cisco ...

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.