Gainsight
Gainsight
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Gainsight
Gainsight
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  • Do you have an inbox overflowing with unread sales or prospecting emails? On the other side of that pile of unread messages are hundreds of companies with amazing products and potentially game-changing value propositions. But you have no way to figure out which ones are useful and which ones are a waste of time—and you definitely don’t have enough hours in a day to sort them out for yourself. Th...

Gainsight
Gainsight
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  • There are many reasons why customer accounts can be “at risk” and if you are in the unfortunate position where a customer churns early, you probably will not achieve the desired lifetime value. All of this makes aligning Sales and Customer Success critical. You need to sell the right level of your product to the right type of customer. Listen in to the webinar where we cover the topic of aligning...

Gainsight
Gainsight
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  • Your customer base is a constant feedback generating engine. That information is pure gold to any type of business, but especially recurring revenue companies. Unfortunately, it’s lost in the ether when you don’t have a systematic way to capture that feedback, transform it into insights, actualize those insights, and realize the value from the customer. We call that infinite feedback loop the Vo...

Gainsight
Gainsight
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  • During the SaaS.City Customer Success bootcamp on Monday the 18th of September 2017, attendees at SaaStock 2017 found out how to manage customer risk, map customer health scores, justify the expense of Customer Success, and so much more. The Customer Success Bootcamp mentors include Dan Steinman, GM of Gainsight EMEA; David Apple, VP of Customer Success at Typeform; and Cristina Georgoulaki, He...

Gainsight
Gainsight
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  • If you're tackling Customer Success in a large enterprise, you likely have some enterprise-sized challenges to address. Does this sound familiar? You're leveraging multiple CRM systems. You have numerous different products and equally numerous business units. You've got different stakeholders and each of them wants things done their own way. And above everything, you need to drive results in thi...

Gainsight
Gainsight
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  • Let's face it: the customer lifecycle has evolved irreversibly. Your business has no choice but to evolve to encompass it and the subscription economy head on. Join Ed Daly (Global Virtual Services and Customer Success Adopt and Expand team, Cisco), Jeff McEachern (Global Customer Success, Cisco), and Ashvin Vaidyanathan (Sr. Director, Client Outcomes, Gainsight) as they deep dive into how Cisco ...

Gainsight
Gainsight
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  • It’s budget season, and chances are you’re losing sleep over next year’s Customer Success spend. Have you allocated the right amount for headcount? Technology? Enablement? How will your Finance team respond? Are you even in the right ballpark? Budgeting is one of the most stressful periods on any leader’s calendar—the stakes are just so high. What you need is an extremely practical, hands-on gui...

Gainsight
Gainsight
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Gainsight
Gainsight
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  • Is Gainsight really the best Customer Success software? Or do our users just love us so much that it seems like it? In the latest G2 Crowd Grid for Customer Success software, Gainsight was ranked as The Leader in the space based on user reviews from customers including Sprinklr. Positive reviews on G2 Crowd and TrustRadius don’t happen by accident. The most successful companies don’t passively h...

Gainsight
Gainsight
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  • In the latest G2 Crowd Grid for Customer Success software, Gainsight was ranked as The Leader in the space based on user reviews from customers including Sprinklr. Positive reviews on G2 Crowd and TrustRadius don’t happen by accident. The most successful companies don’t passively hope their customers advocate publicly for their vendors. They make it happen.

Gainsight
Gainsight
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  • Five years ago, if you asked the average CFO or venture capitalist how their company or portfolio was thinking about Customer Success, you’d probably be met with blank stares. These days it’s a different world. More and more CFOs and VCs are looking very closely at retention numbers, expansion metrics, NPS scores, and customer health assessments. They’re seeing the ROI. In this session, you’ll un...

Gainsight
Gainsight
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  • The Customer Journey isn’t just a thought experiment or a business metaphor. It’s a deeply tactical roadmapping strategy that must be supported by strong benchmarking goals at each stage. There’s no one-size-fits-all system of metrics for each company. But this session will empower you with everything you need to know to devise the best possible Customer Journey for your organization.

Gainsight
Gainsight
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  • Does it ever feel like Product, Support, Services, Sales, and Success are speaking different languages? The same customer may be at risk in one team and the picture of health in another. The breakdown in communication and standards leads to dropped balls, missed opportunities, and inefficiency. In this session, you’ll learn how to work together to create the ultimate authority on your customers.

Gainsight
Gainsight
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  • There’s a good reason that the very first tool many nascent Customer Success teams invest in is some sort of survey or customer feedback platform. Without a reliable and insightful way to derive information from your customers and take action in a continuous loop, you don’t have a Customer Success organization. In this session, you’ll learn how to build and best practices VoC feedback loop.

Gainsight
Gainsight
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  • How do you operationalize consistent, positive customer outcomes when you have customer-facing teams in multiple silos and departments around the world? That’s the reality for complex enterprise companies. And if your company is that complicated or fragmented, you can bet your customers are too. Get the workflows you need to bridge those gaps and streamline your distributed enterprise.

Gainsight
Gainsight
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  • CEOs have a lot on their plates. They’re ultimately responsible for staffing their org, casting the vision for the product, and owning revenue, growth, and fundraising. A CEO’s day is full enough without adding another initiative to take personal interest in—unless that initiative is intrinsically linked to success or failure of the company. If you’re a CEO, this session will convince you to care...

Gainsight
Gainsight
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  • How many customers can you personally guarantee outcomes for? If you and your team have typical Customer Success workloads, you’re at that limit—or past it. But your company is adding new customers every quarter or its dying. How do you ensure those outcomes when your current ratio is unsustainable at scale? Learn from experts who’ve solved this problem at their companies in this session.

Gainsight
Gainsight
YouTube Video
Gainsight
Gainsight
YouTube Video
Gainsight
Gainsight
YouTube Video
  • An exclusive look behind the scenes at Pulse 2017, the official industry conference for the Customer Success community. 4000+ executives gathered in Oakland for this historic three-day event. See more at www.gainsight.com/pulse/2017.

Gainsight
Gainsight
SlideShare Presentation
  • Customer Success is reshaping the business landscape in Israel. It provides a sustainable path forward for recurring revenue companies to grow predictably over the long-term. This half-day event brings innovative Customer Success professionals together to learn how their businesses should think about retention, renewals, and delivering customer outcomes. With speakers from Hewlett-Packard Ente...

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