Gartner, Inc. is an American research and advisory firm providing information technology related insight for IT and other business leaders located across the world. Its headquarters are in Stamford, Connecticut, United States. It was known as Gartner Group, Inc until 2000, when it was then changed to Gartner.

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Gartner
Gartner
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  • Undergoing a digital transformation is like upgrading to a dream car. Attention falls on the sleek new looks, improved efficiency and higher speeds. But we often fail to look under the hood, although that’s where we’ll find the engine that powers the car. Through 2020, integration work will account for 50% of the time and cost of building a digital platform Looking under the hood is a vital step f...

Gartner
Gartner
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  • Program and portfolio management leaders are under constant pressure to transform their project management office (PMO) into an entity that can respond faster to business requirements and deliver more value. To achieve this transformation, Gartner advocates adopting a business agile mindset. Embrace change and uncertainty instead of trying to fit all projects to a rigid production line approach “W...

Gartner
Gartner
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  • Application leaders and business executives haven’t traditionally spent much time contemplating how work will change in years to come. That’s largely because the IT organization has focused on operational excellence and because over the past three decades, the pace of change in the workforce has been relatively slow and predictable. Technologies such as blockchain, AI, Internet of Things (IoT) and...

Gartner
Gartner
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  • Over the past few years, sales organizations have seen little growth in existing accounts, although portfolios have more than doubled. In fact, only 28% of surveyed sales leaders agree that existing account management channels regularly hit cross-selling objectives. Gartner research reveals that much of the problem stems from the design of the account manager role and an organization’s overall app...

Gartner
Gartner
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  • At the end of 2017, the U.S. Federal Communications Commission (FCC) voted to roll back regulation on net neutrality, launching fears that communications service providers (CSPs) would be able to favor certain types of content or specific companies and throttle others. Net neutrality is not being ‘rolled back’ — the impact on end-user pricing and total revenue in the U.S. market will be negligible...

Gartner
Gartner
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  • Sarah sat down with the vice president of human resources (VPHR) feeling pretty good about herself. She had prepared for the meeting and knew that her team had met all its deadlines and exceeded performance metrics for the quarter. The VPHR had already spoken to her manager, and came armed with a promotion offer. Will this be enough to keep Sarah happy? HR should want to keep Sarah happy. She has ...

Gartner
Gartner
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  • Brandon just bought a new coffee maker, and can’t get the timer working. He searches the problem on Google, then he asks a friend. Eventually he tries the company’s web chat feature, only to be told he must call customer service, which he does. But now he’s annoyed. Companies often fail to look at customer service resolution from the customer perspective Brandon wanted to spend 5 minutes reading a...

Gartner
Gartner
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  • To prove what works and what doesn’t in social marketing campaigns and platforms, consider how British epidemiologist Austin Bradford Hill fought tuberculosis in 1948. Hill was determined to verify and demonstrate which medications and treatments worked and which were a waste of time to develop because they didn’t achieve the desired effect. He randomly assigned patients to both test and control ...

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