GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • Are .com domains still necessary to succeed?
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! In my experience, this matters a lot less than people think. Companies that didn’t own the .com for their name for quite some time after they launched include Dropbox, Grasshopper, Buffer, Basecamp and Bitly. The litmus test used to be that someone should be able to remember your U...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • 15 Advanced Zoom Tips for Better Video Meetings
    Our team’s favorite Zoom tips and tricks. As a remote team, we don’t have our meetings in a conference room, or at a coffee shop. But even though we can’t meet up in person, we do see each other every single day. It’s important for many reasons, but our daily video meeting rhythm helps us to stay productive, happy and close-knit. Each day, we huddle together via video chat, and the best tool t...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • How to Cure Writer’s Block
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! Nora Roberts is one of the most successful authors of romance novels of all time, with more than 209 books published. I’m not exactly in her demographic, and I can’t say that I’ve ever read her work, but I have one of her quotes saved forever in my notes: “I can fix a bad page, but ...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • How to Use Networking to Succeed in Business and Life
    Our best tips and tricks for connecting with VIP’s. I’ve made it no secret that learning how to network and build relationships with smart, successful people is one of the most valuable things I’ve done in my career. But I know that for many, it doesn’t come easily. It certainly didn’t come easily for me when I first started, either. It can feel weird, scary and even sleazy. But when done righ...
GrooveHQ
GrooveHQ
YouTube Video

New YouTube videos detected.

  • Groove Product Demo
    Groove makes customer support and engagement easier and better for startups and small businesses. With two flagship products, HelpDesk and LiveChat, Groove focuses on building easy-to-use applications with simple UI's and intuitive workflows, bringing agile, hassle-free solutions to the companies that need them most.
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • How to Follow up With Busy People
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question comes via comment from Andrew Askins: Before we get to “how” to follow up, let’s talk about why you need to. A lot of people are hesitant to follow up because they think they’re being annoying. But consider this: what if you’re not being annoying? What if you’...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • The Most Important Skill for Any Entrepreneur (And How to Develop It)
    The one thing that will set you apart from the rest. A startup CEO wears a lot of hats. In fact, I shared 10 of them here. There are a number of key roles you must assume in order to give your business any chance at all of escaping the failure that overcomes the overwhelming majority of new businesses. But over time, I’ve come to realize something. Every single one of those roles⁠—from recrui...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • Do we hire people without remote work experience?
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question comes via comment from Josh: I love this question, because it hones in on an undeniable truth: not every good worker is a good remote worker (yet). Successfully working from home is a skill, just like programming, designing or writing. It takes time and commitm...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • The Entrepreneur’s Guide To Productivity: 6 Experts Share Their Best Tips
    Staying focused is one of the most brutal challenges in business. Here’s how the winners do it. We’ve all been there. Staring at a blank screen, wishing with everything we’ve got that somehow, some way, this task we’re dreading will magically do itself. We’ve been putting it off for weeks, or longer. Of course, being busy with a million other things makes that easy to do. But whether we like i...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • When is it okay to be a jerk?
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question comes via comment from Casey Tibbs: One of my favorite clips from Silicon Valley is Erlich’s rant on “knowing how and when to be an asshole.” Warning: Not office-friendly language, obviously. It’s a trope in business that in order to be an effec...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • 3 Business Videos to Watch Today (Plus, a Discount to the Year’s Best Tech Conference)
    These videos have made me a better entrepreneur, and I hope they do the same for you. A lot of keynote speeches and “business talks” are simply bad. They’re self-promoting, self-congratulatory and ultimately self-serving. But when done well, talks can be incredibly valuable. They give you an insight⁠—in just a few minutes⁠—into years of hard work and learning that the speaker has done. I love t...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • When is a startup no longer a startup?
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question comes via email from Peter F.: In short: it’s complicated. Of course, perhaps we don’t fit everyone’s definition of a startup. We’re profitable, we’ve been sustainably growing for six years, and we’re up to a team of 15 with no VC funding. But that doesn’t mea...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • Why “I Don’t Have Enough Time” is a Bullshit Excuse
    You have enough time. We all do. Here’s proof. I didn’t think it was a very good idea. Our market, I thought, wouldn’t respond well to the approach that my advisor was suggesting. It might help us get a handful of leads, but I didn’t think it was worth our time. And so, not wanting to be disrespectful, I took the easy way out. “You know,” I said, “that sounds like a good idea, but we’ve got o...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • 18 Tools Our Remote Team Uses to Stay Connected, Productive and Sane
    We’ve replaced a lot of the benefits of having a traditional office with online apps. Here are the ones we use daily. I never like to get caught up on tools. I think it’s far too easy to spend too much time thinking about which tool is better, when a better use of your time would be to pick any tool and move on to the hard work of using the tool. With that said, the best tools can add tremendou...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • How to find out what “success” means to your customers
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question is: Churn is a tough beast to battle, and it’s something that every business struggles with. The most powerful thing you can do to reduce churn—if you haven’t done it yet—is going to sound simple and obvious, but so few actually take the time to do it: build a ...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • What 9 Successful Entrepreneurs Wish They Had Done Differently
    We all have our own, but sometimes it’s better to learn from the regrets of others. In 2004, many of us had the opportunity to become shareholders in Google for the very first time. Most of us passed on that offer. Had we decided to invest, by cashing out today, we would make more than $5 for every dollar we put in. To me, that’s a regret. And it's not my only one: We’ve all made decisions (or ...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • Is chasing “big name” customers worth it?
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question is: The most valuable lessons I’ve learned as an entrepreneur, I’ve learned the hard way. We spent a lot of time in our first few months chasing a huge potential account. They wanted us to spend many hours building a custom solution for them, provide a full-tim...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • How I Build Patience (And How You Can, Too)
    Impatience is one of the deadliest mistakes in business. Here’s how to control it. If you’re like most people, then your impatience has hurt you. It still hurts you. In fact, you’ll probably rush to a decision this week that will end up with negative consequences. In most cases, moving fast is a good thing, especially in business. Momentum is one of the most valuable assets that you have. But...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • My Morning Routine As A Remote Team CEO
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question is: Groove is a fully distributed team, and I work from my home office, which means that my commute is about 20 feet long. Most days, things are simple: wake up, shower, have a bowl of cereal, make a cup of coffee and head over to my desk...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • How Nathan Barry Turned ConvertKit Into an $8M+ Business in 4 Years
    ConvertKit’s founder on growth, sales and working in public. Nathan Barry has three posters hanging in his office. Each one contains a mantra that guides him. The first says “Teach everything you know.” The second, “Create every day.” And the third: “Work in public.” After talking with Nathan, one thing becomes very, very clear: these aren’t empty proverbs designed to f...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • Do You Have to Be Technical to Start a Software Company?
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question is: This is a challenge faced by people on both sides of the aisle. It’s not uncommon for technical people to have a product, and have no idea how to sell it. And it’s not uncommon for marketers and business folks to have an idea for a product and a great plan...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • 3 Ways That We Collect Powerful Customer Testimonials (Including Email Scripts)
    Testimonials are one of the most effective tools in marketing. Here’s how we get them. It’s frustrating, infuriating and agonizing at the same time. Every startup with a big competitor knows this battle: when you’re the little guy, you’re not the “safe” choice. You’re the risk. You’re the one that has to scrap harder to get picked. That saying, “nobody ever got fired for hiring IBM”? In our...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • 2 Ways to Come Up With a Profitable Business Idea Today
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question is: First, a caveat: I don’t need to tell anyone that building a business is really, really hard. That’s obvious. But in my experience—and based on what I’ve learned from other founders I’ve spoken with—it’s even harder to build a business when you’re not scrat...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • Stop Overthinking Small Decisions
    It’s hard advice to follow, but it’s critically important. Here’s why. I got an email last week from an entrepreneur looking for advice. “I was hoping you could help me with something I’ve been struggling with for a few weeks,” it began. The email was more than 400 words long, and laid out his thoughtful consideration of three possible solutions for a decision he was having trouble with. The d...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • Stealing Your Competition's Customers
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question is: I’ll share one thing that has worked really well for us. But first, I’ll say this: I’d be very hesitant to make this my only approach. The customers that you want aren’t the ones who are going to defect from your competition really easily (especially if you...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • Best Of: Our 10 Most Popular Answers to Business Questions (Plus, Ask Us Anything)
    Here are the burning questions that our blog visitors want answered most. Every Friday for the last two years, we’ve been answering reader questions in our Friday Q&A series. Today, we’re featuring the top ten questions⁠—the ones that get the most traffic⁠—from the whole series. These are the burning questions that our metrics show continue to be big challenges for entrepreneurs, and I hope tha...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • The Most Important Interview Question To Ask Remote Candidates
    Every Friday, we’re answering your questions about business, startups, customer success and more. Happy Friday! This week’s question is: This question, of course, is hypothetical; you need to evaluate a lot more than the answer to a single question in order to know whether you should hire a particular candidate. But as the CEO of a remote team, there’s one question I keep coming back to, tim...
GrooveHQ
GrooveHQ
Blog Post

New blog articles detected.

  • How We Differentiated Our Brand to Build a $5M Business in a Crowded Market
    We knew that if we didn’t stand out, we’d die. Here’s how we found differentiation. We didn’t invent customer service software. Help desk platforms existed long before we entered the market. Groove was started because I felt confident that we could build a better help desk. On the one hand, this gave us a great advantage: the market already existed, and we didn’t have to work very hard to expl...

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.