HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • Get Started With HappyFox Help Desk
    Provide Exceptional Customer Support with HappyFox, a HappyFox Webinar. Leo, Our Customer Success Specialist, will guide you through all the essential steps needed to get your help desk up and running in minutes.
HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • Unifying Customer Support Channels on HappyFox
    Discover strategies and solutions on how to provide unified support using the HappyFox multi-channel help desk. Configure your HappyFox help desk to manage all platforms and make sure you are available when your customers need you.
HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • Get Started With HappyFox
    This Webinar will guide you through all the essential steps needed to get your help desk up and running in minutes.
HappyFox Inc.
HappyFox Inc.
YouTube Video
HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • HappyFox Chat - BigCommerce Integration
    Live Chat Widget For BigCommerce Stores. Never miss an opportunity to help customers better and make them feel special. Bring in relevant E-commerce data like order details, shopping cart info, and past chats right when you are chatting with your customer.
HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • HappyFox Chat - Woocommerce Integration
    Live Chat Plugin for WooCommerce online stores. HappyFox Chat helps uncover opportunities to drive engagement and build credibility with customers. Access to shopping cart data, details of the purchase and past chats in real-time helps you handle customers smarter and faster.
HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • HappyFox Chat - Shopify Integration
    Live Chat App for Shopify E-Commerce stores. Everything you need to engage, delight and sell. Access to cart info, order details and past chats in real time helps you to surprise customers by sending personalized messages, promotions and relevant product information.
HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • Agent Rating
    Live Chat Customer Satisfaction Rating. Measure Customer Happiness and Support Quality. Encourage visitors to rate your support and give feedback immediately after the conversation ends.
HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • Departments
    Automatically channel incoming chat requests to specific departments. Give your customers the best contact options based on products/departments/issues. Bring down waiting time by connecting them directly with the experts.
HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • Introducing Proactive Chats
    Offer help and prompt customers with personalized messages, contextual promotions and relevant product information, in real-time, when the purchase intent is high.
HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • HappyFox Chat - Slack Integration
    Let everyone in the team be informed on customer issues in real-time. Remove communication barriers and build a customer focussed culture with every chat.
HappyFox Inc.
HappyFox Inc.
Blog Post

New blog articles detected.

  • Auto-Assign Tickets: Streamline Your Ticket Allocation
    Troubled by a growing backlog of tickets? Finding it difficult to assign tickets during inflow spikes? In a customer service and support environment, especially on one of those busy days, digging through an ever-growing pile of tickets and rerouting tickets to the right agents can be extremely cumbersome and time-consuming. If you a have multi-tiered support system, this process gets even more com...
HappyFox Inc.
HappyFox Inc.
Blog Post

New blog articles detected.

  • Unmerge tickets, revert accidental merges: Product Tip
    Need to unmerge a ticket? We hear you. You merged a ticket but realized that you really didn’t have to? With HappyFox Helpdesk – it is easy to revert and unmerge. We do not live in an ideal world. People make mistakes not just due to oversight but also while learning something new. The best that we can do is to plan for these eventualities and have robust contingency mechanisms to minimise the imp...
HappyFox Inc.
HappyFox Inc.
Blog Post

New blog articles detected.

  • Stripe Payment Gateway + HappyFox Helpdesk.
    HappyFox now seamlessly integrates with the most popular payment and subscription management software – Stripe. Resolving your billing queries can’t get simpler.   Helpdesk + Stripe integration: Faster billing support Stripe integration brings in subscription, payment and order details right into HappyFox which helps you resolving billing queries on the fly and without the need to switch between a...
HappyFox Inc.
HappyFox Inc.
Blog Post

New blog articles detected.

  • Edit or Reopen Closed Tickets
    A good help-desk system should allow its users to organize tickets in a manner that suits their requirements. For every minute spent organising, an hour is earned  – Benjamin Franklin Being better organised is an ongoing and constantly evolving process and helpdesk teams are no exceptions. A great source of input for a helpdesk team in its journey of self-improvement is to retrospectively revisit ...
HappyFox Inc.
HappyFox Inc.
Blog Post

New blog articles detected.

  • Keeping your customers well-informed with SMS communication
    Silence is not golden when it comes to customer service. Customers expect to be constantly notified and updated regarding the status of their queries and enquiries. While traditional mail updates are certainly helpful, the nature of the medium tends to make the communication verbose. Quite often, customers just want to know if a resolution has been reached or if a delay is to be expected. With Hap...
HappyFox Inc.
HappyFox Inc.
Page Design Update
HappyFox Inc.
HappyFox Inc.
SlideShare Presentation

New SlideShare presentations detected.

  • Build a smart customer service culture with HappyFox
    Gone are the days when providing a great customer service experience is just limited to the support team and the support staffs. Companies like Zappos and Apple strives hard to give the best experience at every instance they get in touch with the customer. This is a guide that helps you understand how HappyFox as a help desk tool helps you build a smart customer service culture, By Carefully ...
  • 7 productivity hacks to achieve zero inbox or support requests every day
    Zero Inbox or Zero Support Requests is a rigorous productivity philosophy that aims at helping you to cut down the actual time you spend on managing support emails. HappyFox Features That Helps You To Achieve Inbox Zero Logical Categorisation And Prioritisation Smart Notifications Self Service Knowledgebase Smart Rules that enables automation HappyFox Mobile Applications
  • How To Resolve Your Support Tickets Faster
    A HappyFox Webinar On How To Resolve Your Support Tickets Faster Learn About: Appreciating the importance of measuring Mean Resolution Time. Tracking and managing Mean Resolution Time. Methods to improve Mean Resolution Time of your support process. How HappyFox Help Desk helps you to improve your Mean Resolution Time.
  • Essential Help Desk Metrics Behind Great Customer Support
    HappyFox Webinar On The Essential Help Desk Metrics Behind Great Support You’ll Learn About: Appreciating the importance of Help Desk Metrics Selecting the most appropriate Help Desk Metrics Setting up Key Performance Indicators at different support levels How to track, measure and continuously optimise the set help desk metric
  • Enterprise helpdesk software
    Essentials of an enterprise help desk software are defined which helps in selection of the right help desk software. Using a help desk that meets all your needs will help is provide good customer service.
  • How to Build an Effective Knowledge Base
    LEARN ABOUT 1. Setting up a niche specific and customizable knowledge base. 2. Efficiently managing a knowledge base as your products and business evolve. 3. Enhancing support performance using Internal knowledge base. 4. The new and advanced HappyFox knowledge base features KEY TAKEAWAYS 1. Learn how an effective knowledge base reduces agent efforts and support costs. 2. Having a Great knowled...
  • 5 ways to deliver speedy and agile customer support
    LEARN ABOUT: Importance of having a speedy and agile customer support process How to automate your help desk workflow Track, measure and optimize your automation process. KEY TAKEAWAYS: Understand and appreciate the importance of customer service automation. Steps to maximize help desk performance Actionable insights on the importance of help desk automation on customer loyalty. Watch the compl...
  • 7 Habits Of An Ideal Customer Service Manager
    The Seven Habits Of An Ideal Customer Service Manager. The Seven Habits that enables one to manage, lead and inspire teams to deliver exceptional customer support at all times.
  • Customer service interview questions
    Support agents are the nerve centre of any customer service process and building a rock star support team begins with recruiting the right candidate. The following set of interview questions guides you to test and analyse candidates across various skills.
  • A Guide To Customer Service Training
    A guide on how to train your customer service agents to adapt themselves to the changing times, that enables them to appreciate and be motivated to provide exceptional customer support.
  • 20 Kinds Of People Who Do The Best Customer Service
    HappyFox Lists 20 kinds of people with 20 unique customer service skills who can help you provide exceptional customer support experience
  • Best CRM Softwares for Small Businesses
    If you are a small business company looking for the most suitable and affordable CRM software, you have come to the right place. HappyFox lists the best CRM software that helps small business firms to efficiently manage customer relationships, sales and customer support.
  • Best Customer Service Books That You Must Read
    Top 25 books on customer service that every one must read to understand the importance of customer support and how to create a memorable customer experience.
HappyFox Inc.
HappyFox Inc.
YouTube Video

New YouTube videos detected.

  • Get Started With HappyFox Help Desk
    Provide Exceptional Customer Support with HappyFox, a HappyFox Webinar. Leo, Our Customer Success Specialist, will guide you through all the essential steps needed to get your help desk up and running in minutes.
  • Unifying Customer Support Channels on HappyFox
    Discover strategies and solutions on how to provide unified support using the HappyFox multi-channel help desk. Configure your HappyFox help desk to manage all platforms and make sure you are available when your customers need you.
  • 5 Ways to deliver speedy and agile customer support with HappyFox
    LEARN ABOUT: Importance of agile and speedy resolution of customer issues. 5 ways to automate your help desk workflow. Measure and optimize your automation routines.
  • Get Started With HappyFox
    This Webinar will guide you through all the essential steps needed to get your help desk up and running in minutes.
  • HappyFox - The Practical Help Desk Software
    HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. Provide Exceptional Customer Support. Everyday.
  • HappyFox - Provide Exceptional Customer Support. Everyday.
    HappyFox is ridiculously easy, powerfully simple customer support and ticket management software.
  • HappyFox Chat - BigCommerce Integration
    Live Chat Widget For BigCommerce Stores. Never miss an opportunity to help customers better and make them feel special. Bring in relevant E-commerce data like order details, shopping cart info, and past chats right when you are chatting with your customer.
  • HappyFox Chat - Woocommerce Integration
    Live Chat Plugin for WooCommerce online stores. HappyFox Chat helps uncover opportunities to drive engagement and build credibility with customers. Access to shopping cart data, details of the purchase and past chats in real-time helps you handle customers smarter and faster.
  • HappyFox Chat - Shopify Integration
    Live Chat App for Shopify E-Commerce stores. Everything you need to engage, delight and sell. Access to cart info, order details and past chats in real time helps you to surprise customers by sending personalized messages, promotions and relevant product information.
  • Agent Rating
    Live Chat Customer Satisfaction Rating. Measure Customer Happiness and Support Quality. Encourage visitors to rate your support and give feedback immediately after the conversation ends.
  • Departments
    Automatically channel incoming chat requests to specific departments. Give your customers the best contact options based on products/departments/issues. Bring down waiting time by connecting them directly with the experts.
  • Introducing Proactive Chats
    Offer help and prompt customers with personalized messages, contextual promotions and relevant product information, in real-time, when the purchase intent is high.
  • HappyFox Chat - Facebook Messenger Integration
    Chat and engage your customers with Facebook Messenger. Customers can now chat with your brand like they do with their friends in the same friendly-familiar Messenger interface.
  • HappyFox Chat - Slack Integration
    Let everyone in the team be informed on customer issues in real-time. Remove communication barriers and build a customer focussed culture with every chat.
HappyFox Inc.
HappyFox Inc.
Landing Page

New landing page detected.

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