Helpshift is a privately held mobile software company based in San Francisco, California founded in 2011 by Abinash Tripathy and Baishampayan Ghose. On October 30, 2012, the company debuted the private beta version of its mobile customer service platform and announced that it had raised a US $3.25 million seed round of funding from True Ventures and Nexus Venture Partners.

Wikipedia
Helpshift
Helpshift
Blog Post
Helpshift
Helpshift
Blog Post
  • Autumn may have just begun, but the holiday shopping season is right around the corner. Most retailers already see the value in online sales, but it’s vital that they also see the value in online support. The holiday rush means that shoppers have a lot on their to-do list, and they don’t have time to sit around waiting on hold for help. But it’s not enough to just offer chat or email: ...

Helpshift
Helpshift
Blog Post
  • This article originally appeared in Total Retail.  Mobile chat apps have completely taken over the app ecosystem. WhatsApp reports that it delivers 55 billion messages every day. The top five apps in the world in terms of frequency of use are all messaging apps. We’re more addicted to messaging than to Facebook or Instagram. How did we get here, and what does this mean abo...

Helpshift
Helpshift
Blog Post
  • On September 8 we were thrilled to break the news that Linda Crawford was announced as new Helpshift CEO. We were excited to get coverage of the announcement in various media outlets.

Helpshift
Helpshift
SlideShare Presentation
Helpshift
Helpshift
SlideShare Presentation
  • A number of new techniques have made it possible to engage with players in-app, without interrupting game play, to nurture minnows into dolphins and then whales. Learn the techniques of major mobile games to increase player LTV and reduce churn. See a real case study from a top 20 grossing iOS game that shows dramatic decrease of support requests with in-app self-service help while they scaled...

Helpshift
Helpshift
Blog Post
  •   Power BI gives you the ability to get a granular  look at your customer issues. Discover customer friction points, identify successful or unsuccessful events in your customer service workflow, and visualize patterns for incoming issues using Power BI. Here’s a quick look into some filtering techniques to get you started.

Helpshift
Helpshift
Blog Post
  • Every desk has its standard items: pens and pencils, a phone, a computer, a calendar, sticky notes, and a notebook or two. Like a physical desk, a mobile help desk should be outfitted from the get-go with a few necessary accessories.

Helpshift
Helpshift
Blog Post
  • We recently reported the findings of a survey we ran with Radius on mobile app usage. The findings were released in this press release. Now, in this infographic, learn the numbers behind how much mobile dominates our lives and the lives of customers. 

Helpshift
Helpshift
Blog Post
  • Being ‘Player-Focused’ Is Easier Said Than Done If asked, most gaming companies would probably say that they are player-focused: always putting their players first. It’s obvious that maintaining a healthy player-base is a crucial, if not the most important component to the viability and longevity of a game. That’s because the average app today loses  77 percent of its ...

Helpshift
Helpshift
Blog Post
  • Mobile computing has come a long way, but there is still so much more potential for the industry. That was the topic of discussion in the most recent CXO Talk, led by Michael Krigsman and sponsored by Helpshift. Krigsman was joined by NYU Professor Anindya Ghose and Microsoft Partner Director of Engineering, Kevin Henrikson. Henrikson's team has been using Helpshift for years, and toda...

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