Helpshift is a privately held mobile software company based in San Francisco, California founded in 2011 by Abinash Tripathy and Baishampayan Ghose. On October 30, 2012, the company debuted the private beta version of its mobile customer service platform and announced that it had raised a US $3.25 million seed round of funding from True Ventures and Nexus Venture Partners.

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Helpshift
Helpshift
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  • Top Seven Learnings from CXO Talk’s “Future of Mobile Computing”
    Mobile computing has come a long way, but there is still so much more potential for the industry. That was the topic of discussion in the most recent CXO Talk, led by Michael Krigsman and sponsored by Helpshift. Krigsman was joined by NYU Professor Anindya Ghose and Microsoft Partner Director of Engineering, Kevin Henrikson. Henrikson's team has been using Helpshift for years, and toda...
Helpshift
Helpshift
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  • Start Paving the Way Towards Your Smoothest Customer Journey Imaginable
    Every speedbump and roadblock in your customer journey could mean the difference between retaining valued customers or losing them to a competitor. Use this e-book to start guiding your customers along the path towards true customer prosperity by optimizing your customer support experience. We'll walk you through how to build and improve your proactive support, self-service, and in-app...
Helpshift
Helpshift
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Helpshift
Helpshift
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  • Improve your CSAT with Proactive Campaigns
    Sometimes Support Teams struggle to properly notify or communicate with all of their users. Starting today, Helpshift is making it easier to communicate with your users with our Proactive Campaigns product.
Helpshift
Helpshift
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  • Four Ways To Improve the Customer Feedback Loop
    For many companies, especially those in the startup space, being able to set up and stick to a fully fleshed-out product roadmap is far easier said than done. There are new situations and circumstances that arise every day that throw wrenches in the plan, and it’s product managers’ responsibility to maintain focus and keep the product (and company) cruising along as seamlessly as possi...
Helpshift
Helpshift
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  • Why Ambient Computing Is One Of Few Truly Disruptive Technologies
    A History Of Mimicry Every new technology begins by mimicking its predecessor. When radio started, there were no special sound effects— just people talking and playing music. When TV started, it utilized the same techniques as radio, just with shots of the people talking. Digital advertising mimicked the ads in papers from 30 years ago at its genesis. For every new platform, its capab...
Helpshift
Helpshift
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  • How Email Lost the War to Battle-Tested Messaging
    The American public has been using email for awhile now—closing in on 50 years. The rise of email over the last half century opened up whole new communication channels for individuals and businesses alike. But like most things, email only works well in moderation. Unfortunately, email 'portion control' has gotten way out of hand thanks to its free nature and ease of access, and there...
Helpshift
Helpshift
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  • Fully Automate your Workflow with Time-Based Automations
    At Helpshift, we strive to improve our product to save you time and operating costs so you can deliver a great support experience for your customers. Today we are announcing Time-Based Automations, a new feature that will give you the ability to run Automations on any open Issue. This new functionality will allow you to maintain SLAs, escalate priority Issues, and follow up with users ...
Helpshift
Helpshift
Blog Post
Helpshift
Helpshift
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Helpshift
Helpshift
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  • Customer Convenience Is The Bottom Line. Here’s Why (and How).
    A version of this post originally appeared on Website Magazine on June 30, 2017. Mobile-first brands understand that prioritizing customer convenience is the shortest path to increasing customer retention and loyalty. That’s because consumers today expect everything to be intuitive and instant, and the slightest hiccup can result in churn or preference for a competitor. The average ap...
Helpshift
Helpshift
Blog Post

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  • The Art of Crafting an Appy Community: How TopHatch Increased Social Engagement 10x
    Having exceptional customer service should always be a high priority for businesses, but there are certain products whose customers benefit immensely from having a more personalized and well-rounded support infrastructure than the average ‘contact us’ experience. Concepts: Smarter Sketching, by TopHatch, is one of those products. The iOS-only mobile application is d...
Helpshift
Helpshift
Blog Post

New blog articles detected.

  • How to Turn a Poor Experience into a Positive One
    With mobile phones taking over our lives and conversational interfaces becoming ubiquitous there is certainly a new level of demand arriving at customer service centers. Customers do not accept a mediocre service experience anymore. With their smartphones they have the means to get to customer service with nearly no delay and they are certainly willing to use it.

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