Helpshift is a privately held mobile software company based in San Francisco, California founded in 2011 by Abinash Tripathy and Baishampayan Ghose. On October 30, 2012, the company debuted the private beta version of its mobile customer service platform and announced that it had raised a US $3.25 million seed round of funding from True Ventures and Nexus Venture Partners.

Wikipedia
Helpshift
Helpshift
Blog Post
  • What do today’s consumers want (and expect) when it comes to conversing with customer service? Answering this question is easier said than done. Sure, all consumers want a great experience, but individual values vary when viewed at more granular level.  Some customers just want to get their answer as quickly as possible, while others care […] The post Three Cornerstones of Building a Fully Unified...

Helpshift
Helpshift
Blog Post
  • All enduring companies reinvent themselves over time — from IBM, which moved from a 1993 loss of $8 billion to abandoning its core business model and moving into IT and computing services; to Shell, which started as a small antique store in London, moved into shipping, and then eventually Shell gas stations (it currently has […] The post Why B2C Brands Need Conversational Customer Service appeared...

Helpshift
Helpshift
Blog Post
  • The Customer Success Spotlight is a monthly blog post offering industry insights, best practices, and benchmarks for customer service professionals based on commonly asked questions. This month we sat down with the entire Helpshift Customer Success team to learn some tips and tricks about how companies can improve their customer experience while reducing their ticket […] The post May Success Spotl...

Helpshift
Helpshift
Blog Post
  • This article was originally posted on LinkedIn. As we push for gender equality and greater cultural diversity at tech companies, we need to be even more thoughtful about how we are crafting family leave policies. Because as the ratio of women in tech increases, odds are that having multiple primary caregivers on parental leave concurrently […] The post A Startup Approach to Rethinking Family Leave...

Helpshift
Helpshift
Blog Post
  • Artificial intelligence is ubiquitous in our daily lives. Today’s consumers are accustomed to rapid, on-demand answers from Google, and AI-powered playlists from Spotify— but have to suffer through long wait times and broken experiences when dealing with customer service. To emphasize that point, more than 94 percent of consumers dread contacting support according to a recent […] The post The New ...

Helpshift
Helpshift
Blog Post
  • Customers do not like most surveys. Asking customers constantly for feedback is disruptive and feels like spam, which is the opposite of the goal of digital marketing — to serve the needs of your customers and encourage them to engage with you based on trust. On the other hand, surveys provide incredibly valuable information for […] The post 4 Ways to Acquire Customer Surveys without Annoying Clie...

Helpshift
Helpshift
Blog Post
  • This month’s Success Spotlight features Helpshift Customer Success Manager, Mckenna Morey, on simple ways to start adding AI and Bots into support workflows without losing the human element. 1. Why do you think support teams fear adding AI & bots into their workflows? When companies hear the words “chatbots” and “support” in the same sentence, […] The post June Success Spotlight: Using Bots to Imp...

Helpshift
Helpshift
Blog Post
  • Apple’s Worldwide Developers Conference this year featured a huge announcement centered around making its much anticipated Business Chat product widely available. This is a game changer for the industry, and while Business Chat is still in its early stages, it’s important for brands to start looking at capabilities, potential impact, and best practices for approaching […] The post Get Ready! Apple...

Helpshift
Helpshift
Blog Post
  • Why do customers file support tickets? You might think that there are a million reasons. But at the core, the vast majority of the time there’s one culprit behind a customer service ticket: a lack of communication between the brand and the customer. The miscommunication can be as simple as a customer not being able […] The post Don’t Wait For Your Customers To Come To You for Help. Be Proactive. a...

Helpshift
Helpshift
Blog Post
  • A vital component of a great overall customer experience is an intuitive and conversational customer service experience. That’s because customers will inevitably have issues with a product or service from time to time, and if they have a negative customer service experience trying to resolve it — it can easily compound and negate any previous, […] The post We’re Bringing the Best “Service X” to Fo...

Helpshift
Helpshift
Page Metadata Update
Helpshift
Helpshift
Page Metadata Update

New page title detected.

  • New: Are you looking for some tips on how to improve your customer service operation? Or perhaps you want to keep up on industry trends. Well, when it comes to customer service, Helpshit's blog has you covered, top to bottom with the latest news and indsutry insights to improve your knowledge.
  • Old: Best Practices | Trends and tips to building a better in-app experience for your customers. Use in-app customer service as a competitive advantage.
Helpshift
Helpshift
Page Metadata Update

New page title detected.

  • New: “Be proactive.” You’ve heard some iteration of this from your parents, your teachers, and doctors, certainly (if only I could go back in time, Doctor!). Be proactive about your health, be proactive about your work, be proactive about your relationships; don’t wait until the last minute.
  • Old: It’s no surprise that be proactive is now a fundamental pillar of mobile support and naturally part of a good customer service department.
Helpshift
Helpshift
Page Metadata Update

New page title detected.

  • New: Join our Customer Service Blog To Improve Today | Helpshift
  • Old: Blog | Helpshift - Deliver Excellent Service and Increase App ROI
Helpshift
Helpshift
Page Metadata Update

New page title detected.

  • New: Are you looking for some tips on how to improve your customer service operation? Or perhaps you want to keep up on industry trends. Well, when it comes to customer service, Helpshit's blog has you covered, top to bottom with the latest news and indsutry insights to improve your knowledge.
  • Old: Trends and tips to building a better in-app experience for your customers. Use in-app customer service as a competitive advantage.
Helpshift
Helpshift
Page Metadata Update
Helpshift
Helpshift
Page Metadata Update

New page title detected.

  • New: Are you looking for some tips on how to improve your customer service operation? Or perhaps you want to keep up on industry trends. Well, when it comes to customer service, Helpshit's blog has you covered, top to bottom with the latest news and indsutry insights to improve your knowledge.
  • Old: Customer Spotlight | Trends and tips to building a better in-app experience for your customers. Use in-app customer service as a competitive advantage.
Helpshift
Helpshift
Page Metadata Update

New page title detected.

  • New: Narrator: I am standing at the edge of an abyss; all I see is darkness. Indistinct voices rise from the blackness, but I can’t decipher what they’re saying. I cry out, “Listen to me, I am here, tell me what to do!” For an instant, all is silence. My heart plummets and I lose all hope.
  • Old: Tushar: Customer support on mobile is much, much more important than anywhere else. For every app that is created you have four other apps claiming to do the same thing. How do propel yourself out of the app void?
Helpshift
Helpshift
Page Metadata Update

New page title detected.

  • New: It’s Thanksgiving weekend and you’re going to visit your parents on the opposite coast. You get to the airport, and you have two options: do I check myself in at one of the kiosks, or go to the agent behind the desk over there? Odds are, you choose to help yourself.
  • Old: For mobile, providing self-sufficiency consists largely of having an excellent in-app FAQ section. The three most important aspects of in-app FAQ sections consist of....
Helpshift
Helpshift
Page Metadata Update
Helpshift
Helpshift
Page Metadata Update

New page title detected.

  • New: Are you looking for some tips on how to improve your customer service operation? Or perhaps you want to keep up on industry trends. Well, when it comes to customer service, Helpshit's blog has you covered, top to bottom with the latest news and indsutry insights to improve your knowledge.
  • Old: Product Updates | Trends and tips to building a better in-app experience for your customers. Use in-app customer service as a competitive advantage.
Helpshift
Helpshift
YouTube Video
  • Learn more at: http://www.helpshift.com Join us alongside New York Times and Wall Street Journal bestselling author Shep Hyken and Helpshift Co-Founder Abinash Tripathy for our webinar 'Omnichannel is Dead — It’s Time to Embrace the Era of Conversations'. In this webinar recording, we discussed: - The pitfalls of leading with omnichannel as your support strategy - The paradox of choice in suppor...

Helpshift
Helpshift
YouTube Video
  • Vivino is a robust marketplace for winemakers and buyers all over the globe. With Helpshift’s digital customer service platform, Vivino has been able to increase CSAT to 85 percent, reduce the time it takes to initially respond to a user by 95 percent, and seamlessly support eight languages in their respective time zones. The lean support team of 30 requires efficient routing, real-time data, and...

Helpshift
Helpshift
Page Design Update

Customer Service Platform and In App Support Software | Helpshift

Before Helpshift Chatbots & AI-Powered Customer Service Software
After Customer Service Platform and In App Support Software | Helpshift

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