Helpshift is a privately held mobile software company based in San Francisco, California founded in 2011 by Abinash Tripathy and Baishampayan Ghose. On October 30, 2012, the company debuted the private beta version of its mobile customer service platform and announced that it had raised a US $3.25 million seed round of funding from True Ventures and Nexus Venture Partners.

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Helpshift
Helpshift
YouTube Video
  • Vivino is a robust marketplace for winemakers and buyers all over the globe. With Helpshift’s digital customer service platform, Vivino has been able to increase CSAT to 85 percent, reduce the time it takes to initially respond to a user by 95 percent, and seamlessly support eight languages in their respective time zones. The lean support team of 30 requires efficient routing, real-time data, and...

Helpshift
Helpshift
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Customer Service Platform and In App Support Software | Helpshift

Before Helpshift Chatbots & AI-Powered Customer Service Software
After Customer Service Platform and In App Support Software | Helpshift
Helpshift
Helpshift
Blog Post
Helpshift
Helpshift
Blog Post
  • First off, What is a Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new. Over the last 50+ years, the chatbot has significantly evolved with greater accuracy and diversity of use cases across industries. But at face value, a chatbot is a computer program that simulates human conversation. Chatbots can be auditory or text-based, with the l...

Helpshift
Helpshift
Blog Post
  • Melsoft Games’ My Cafe is a popular mobile game in which players can set up and operate their own business: an upscale cafe with highly-interactive story lines. My Cafe follows your typical mobile gaming model that is free to play, with upgrades and in-app purchases available for those highly dedicated players. Yet the game’s ability to retain and continually engage players is not so typical. M...

Helpshift
Helpshift
Blog Post
  • Listen to the content in this guide and start implementing actional customer success tips to level up your 2018 support strategy with Helpshift's latest webinar.  Exemplary customer service agents are out there; you just have to find them. Whether you’re struggling with high turnover, low employee satisfaction, losing agents to competitors, or the inability to source top talent, there are num...

Helpshift
Helpshift
Blog Post
  • The vast majority of consumers dread contacting customer support, and there's a good chance that much of this dread can be traced to that notorious elevator music signifying waiting on hold for a customer service representative. Yet despite the bad rap that call centers get, there are a few things that call centers got right. It’s important to heed these lessons, improve upon them and translate...

Helpshift
Helpshift
Blog Post
  • There are millions of winemakers out there, and even the most acclaimed sommeliers don’t know all of them and their associated varietals. That makes it extremely difficult for the rest of us to know what we’re buying off the shelf at the supermarket—and that’s exactly the problem that Vivino worked towards solving when the company initially launched in 2009.

Helpshift
Helpshift
Blog Post
  • As technology becomes more and more adept at ticket deflection, a crucial aspect of any customer service manager's job is preparing agents for what to do in the event that ticket deflection only serves to make a customer angrier than before. While 91 percent of customers say they would use an online knowledge base if it were available and tailored to their needs, that still leaves nine percent ...

Helpshift
Helpshift
Blog Post
  • Every year, consumer expectations rise and technology becomes more advanced. At the same time, it becomes tougher for customer service teams to keep up with this increasingly demanding landscape. Customer support and success departments need the right people, technology, and strategy in place in order to excel as a team, and also to help retain customers and build loyalty for the company as a w...

Helpshift
Helpshift
Blog Post
  • This article was originally published in Forbes.  In 1913, Henry Ford famously implemented the assembly line in his factories -- the innovative process that would ultimately make cars inexpensive enough to be owned by the general populace. By standardizing automobile parts (the Model T was available in any color a customer wanted, as long as it was black), implementing the pulley syst...

Helpshift
Helpshift
Blog Post
  • By now, you’ve heard a lot about the benefits of incorporating artificial intelligence into your customer service strategy. It’s so important to not just get caught up in the hype, though, and to really take a step back and look at how AI can actually improve your support processes. At the same time, it’s likewise important to note that if used incorrectly, AI can over-complicate those...

Helpshift
Helpshift
YouTube Video
  • Vivino is a robust marketplace for winemakers and buyers all over the globe. With Helpshift’s digital customer service platform, Vivino has been able to increase CSAT to 85 percent, reduce the time it takes to initially respond to a user by 95 percent, and seamlessly support eight languages in their respective time zones. The lean support team of 30 requires efficient routing, real-time data, and...

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