HfS Research
HfS Research
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  • Watch the webinar replay: https://www.hfsresearch.com/webinars/webinar-the-20-most-promising-use-cases-of-enterprise-blockchain-adoption-across-industries View all HfS webinars: https://www.hfsresearch.com/webinars/ Distributed Ledger Technologies (DLT), including blockchain, is changing the way we think about business transactions, data storage, and even industry value chains and associated rev...

HfS Research
HfS Research
YouTube Video
  • Download the webinar slides: https://www.hfsresearch.com/webinars/webinar-the-20-most-promising-use-cases-of-enterprise-blockchain-adoption-across-industries View all HfS webinars: https://www.hfsresearch.com/webinars/ Distributed Ledger Technologies (DLT), including blockchain, is changing the way we think about business transactions, data storage, and even industry value chains and associated r...

HfS Research
HfS Research
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  • Find out more: www.hfsevents.com It’s one thing talking about needing to change – completely another actually doing it, when you have to rethink the very fundamentals of how you perform work to stay ahead of your market. Change is at the core of all the conversations we are having today as an industry. More much than simply deciding which tech to select, we have to dig deep to change how we work,...

HfS Research
HfS Research
YouTube Video
  • View all HfS webinars: https://www.hfsresearch.com/webinars Download the slides: https://www.hfsresearch.com/webinars/webinar-digital-market-index-market-size-forecast-and-key-happenings The Q4 HfS Market Index Update webinar will provide an overview of the IT and Business Services Market Performance through Q4 2017, and share our insights and forecasts for the next few months. What you'll learn...

HfS Research
HfS Research
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  • Industry 4.0 is holistically transforming the design, manufacture, operation, and service of products and production systems through cyber physical systems. It is helping organizations integrate the value chain horizontally as well as vertically. As a result, factory processes are becoming increasingly mature through various stages such as visibility, transparency, predictability, and adaptability...

HfS Research
HfS Research
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  • As the RPA market matures, organizations are progressing toward integrating a broad set of innovation and automation approaches. On this journey data management strategies increasingly become the cornerstone of service delivery strategies. The Holy Grail of those strategies is at the intersection of automation, analytics, and data. In this webinar, we will discuss the evolution of Intelligent A...

HfS Research
HfS Research
YouTube Video
  • As organizations are progressing on their Digital Journey, AI is starting to become a topic that gets the attention of the C-suite. Amidst a lot of marketing noise, going beyond the hype and looking at real-world AI examples becomes paramount. To succeed on this journey, it is critical we learn from the early successful deployments. In this webinar, HfS is teaming up with Arago to highlight what i...

HfS Research
HfS Research
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  • We predicted 2017 would be the year of “Making it Real" - and it turned out to be true as the “digital fog” is starting to lift with enterprises finding their digital path and realizing that there is only OneOffice™ that matters. It was the year when HfS became the voice of the customer and help separate the hype from reality. We explored the experiences, plans, challenges, and opportunities for e...

HfS Research
HfS Research
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  • Find out more: www.hfsevents.com Events by HfS bring together a unique mix of senior buy-side operations leaders, service provider leadership, expert advisers, and technology developers. Together, their mission to set the agenda for the transition to the Digital OneOffice, and to develop an industry mandate for navigating and managing the creative destruction that looms.

HfS Research
HfS Research
YouTube Video
  • Find out more: www.hfsevents.com Events by HfS bring together a unique mix of senior buy-side operations leaders, service provider leadership, expert advisers, and technology developers. Together, their mission to set the agenda for the transition to the Digital OneOffice, and to develop an industry mandate for navigating and managing the creative destruction that looms.

HfS Research
HfS Research
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  • Design thinking is an approach to identifying and solving problems that has been used for innovating products and services -- and now we are seeing an uptake on the use of this method and tools for business operations too. Join us for a roundtable discussion on what design thinking means in the context of business operations, and as an example, how the clinicians and staff at Lawrence General Hosp...

HfS Research
HfS Research
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  • Attend a live webinar: https://www.hfsresearch.com/webinars Early on, KPMG has understood the potential disruption of intelligent automation, both for themselves as a leading professional services firm as well as many of the industries they serve. Through their investments in intelligent automation, KPMG has been breaking ground using cutting-edge technologies to digitally transform their own org...

HfS Research
HfS Research
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  • A candid discussion with Professor Mary Lacity and Cognizant Chief Strategy Officer Malcolm Frank, hosted by Phil Fersht. We will talk about all the technologies making waves in the digital operations sphere - from robots to blockchain, human middleware to digital underbellies. Speakers: Phil Fersht, CEO and Chief Analyst, HfS Dr. Mary Lacity, Curators' Distinguished Professor, UMSL Malcolm Fran...

HfS Research
HfS Research
YouTube Video
  • No matter the industry, companies globally are learning (the hard way) the importance of using customer experience (CX) as a brand differentiator. Doing this well means aligning the entire organization to the customer - but that's easier said than done. HfS built a framework for any organization seeking to align its business operations to the digitally-driven front office that customers are demand...

HfS Research
HfS Research
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  • In 2017 HfS conducted one of its largest and most extensive research projects covering the dynamic IT Services space. Pulling together data from over 300 Global 2000 firms, alongside qualitative client references, and in-depth provider briefings, HfS analysts are able to paint a picture of the industry in unrivaled detail. In this webinar, we will be using the findings of this research to plot o...

HfS Research
HfS Research
YouTube Video
  • Find out more: www.hfsevents.com Events by HfS bring together a unique mix of senior buy-side operations leaders, service provider leadership, expert advisers, and technology developers. Together, their mission to set the agenda for the transition to the Digital OneOffice, and to develop an industry mandate for navigating and managing the creative destruction that looms.

HfS Research
HfS Research
YouTube Video
  • Download the slides: www.hfsresearch.com/webinars/webinar-the-q3-hfs-market-index-where-is-this-market-heading The live Q3 HfS Market Index Update webinar provides an overview of the IT and Business Services Market Performance through Q3 2017, and share HfS' insights and forecasts for the next few months. What you'll learn: • What are the key events and activities that have impacted the market...

HfS Research
HfS Research
YouTube Video
  • Download the slides: http://www.hfsresearch.com/webinars/webinar-navigating-digital-hcm-with-hfs-researchs-hr-practice Attend a live HfS Webinar: http://www.hfsresearch.com/webinars/ HR Technology Solutions and Services M&A’s have simmered right down in recent years as HR-as-a-Service offerings have largely been reconstituted. So what’s the trajectory for both of these markets now? We know that...

HfS Research
HfS Research
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  • Virtual agents are using cognitive computing and AI to move beyond traditional conversational services, toward services that execute process steps or even are capable of performing self-remediation. IPsoft’s Amelia is a compelling example, and one of the most mature solutions available today. Download the full report here: http://www.hfsresearch.com/pointsofview/making-cognitive-real-the-transfor...

HfS Research
HfS Research
YouTube Video
  • How can AI help enterprises be top of mind for most modern organizations? In this webinar, we will discuss how forward thinking enterprises are using Infosys Mana, a next generation AI platform for the enterprises to augment automation with AI in order to reinvent systems and processes. Attend and learn: - What does a next generation AI platform for the Enterprise look like? - Examples of how In...

HfS Research
HfS Research
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  • Attend a live webinar: www.hfsresearch.com/webinars/ Watch the webinar replay: http://www.hfsresearch.com/webinars/achieving-intelligent-automation-in-business-operations Optimizing operations through Robotic Process Automation (RPA) and machine learning present significant promise for global enterprises, particularly as they look to unlock value from decades-old operating models and relationshi...

HfS Research
HfS Research
YouTube Video
  • Attend a live webinar: www.hfsresearch.com/webinars/ Optimizing operations through Robotic Process Automation (RPA) and machine learning present significant promise for global enterprises, particularly as they look to unlock value from decades-old operating models and relationships (BPO and/or shared services) for success in the Digital future. However, success stories of automation at scale (a...

HfS Research
HfS Research
SlideShare Presentation
  • Watch the webinar replay: www.hfsresearch.com/webinars/unveiling-the-early-leaders-providing-ai-capabilities-for-the-digital-oneoffice Attend a live webinar:www.hfsresearch.com/webinars The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation of an intelligent, single office to execute and support it. At HfS, our resear...

HfS Research
HfS Research
YouTube Video
  • Attend a live webinar: http://www.hfsresearch.com/webinars The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation of an intelligent, single office to execute and support it. At HfS, our research shows that smart Artificial Intelligence (AI) solutions can help break down the barriers between front and back offices to ali...

HfS Research
HfS Research
YouTube Video
  • Attend a live webinar: www.hfsresearch.com/webinars Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real world RPA examples. To succeed on this journey, it is critical we learn from the early successful deployments. In this webinar, HfS is teaming up with Blue Prism and ShopDirect to highlight ...

HfS Research
HfS Research
SlideShare Presentation
  • Attend a live webinar: www.hfsresearch.com/webinars Watch the replay: www.hfsresearch.com/webinars/webinar-cutting-through-the-rpa-hype-tales-from-the-automation-trenches Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real world RPA examples. To succeed on this journey, it is critical we lear...

HfS Research
HfS Research
SlideShare Presentation
  • Watch the replay: http://www.hfsresearch.com/webinars/webinar-watson-services Business leaders today across IT and operations have heard a lot about cognitive technologies such as Watson in the last few years, but still lack clarity on practical applications. With IBM’s early investments in Watson and the opening up of its API economy, we’ve seen interest in Watson service provision from an arra...

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