HfS Research
HfS Research
YouTube Video
HfS Research
HfS Research
YouTube Video
HfS Research
HfS Research
YouTube Video
  • Design thinking is an approach to identifying and solving problems that has been used for innovating products and services -- and now we are seeing an uptake on the use of this method and tools for business operations too. Join us for a roundtable discussion on what design thinking means in the context of business operations, and as an example, how the clinicians and staff at Lawrence General Hosp...

HfS Research
HfS Research
YouTube Video
  • Attend a live webinar: https://www.hfsresearch.com/webinars Early on, KPMG has understood the potential disruption of intelligent automation, both for themselves as a leading professional services firm as well as many of the industries they serve. Through their investments in intelligent automation, KPMG has been breaking ground using cutting-edge technologies to digitally transform their own org...

HfS Research
HfS Research
YouTube Video
  • A candid discussion with Professor Mary Lacity and Cognizant Chief Strategy Officer Malcolm Frank, hosted by Phil Fersht. We will talk about all the technologies making waves in the digital operations sphere - from robots to blockchain, human middleware to digital underbellies. Speakers: Phil Fersht, CEO and Chief Analyst, HfS Dr. Mary Lacity, Curators' Distinguished Professor, UMSL Malcolm Fran...

HfS Research
HfS Research
YouTube Video
  • No matter the industry, companies globally are learning (the hard way) the importance of using customer experience (CX) as a brand differentiator. Doing this well means aligning the entire organization to the customer - but that's easier said than done. HfS built a framework for any organization seeking to align its business operations to the digitally-driven front office that customers are demand...

HfS Research
HfS Research
YouTube Video
  • In 2017 HfS conducted one of its largest and most extensive research projects covering the dynamic IT Services space. Pulling together data from over 300 Global 2000 firms, alongside qualitative client references, and in-depth provider briefings, HfS analysts are able to paint a picture of the industry in unrivaled detail. In this webinar, we will be using the findings of this research to plot o...

HfS Research
HfS Research
YouTube Video
HfS Research
HfS Research
YouTube Video
  • Download the slides: www.hfsresearch.com/webinars/webinar-the-q3-hfs-market-index-where-is-this-market-heading The live Q3 HfS Market Index Update webinar provides an overview of the IT and Business Services Market Performance through Q3 2017, and share HfS' insights and forecasts for the next few months. What you'll learn: • What are the key events and activities that have impacted the market...

HfS Research
HfS Research
YouTube Video
  • Download the slides: http://www.hfsresearch.com/webinars/webinar-navigating-digital-hcm-with-hfs-researchs-hr-practice Attend a live HfS Webinar: http://www.hfsresearch.com/webinars/ HR Technology Solutions and Services M&A’s have simmered right down in recent years as HR-as-a-Service offerings have largely been reconstituted. So what’s the trajectory for both of these markets now? We know that...

HfS Research
HfS Research
YouTube Video
  • Virtual agents are using cognitive computing and AI to move beyond traditional conversational services, toward services that execute process steps or even are capable of performing self-remediation. IPsoft’s Amelia is a compelling example, and one of the most mature solutions available today. Download the full report here: http://www.hfsresearch.com/pointsofview/making-cognitive-real-the-transfor...

HfS Research
HfS Research
YouTube Video
  • How can AI help enterprises be top of mind for most modern organizations? In this webinar, we will discuss how forward thinking enterprises are using Infosys Mana, a next generation AI platform for the enterprises to augment automation with AI in order to reinvent systems and processes. Attend and learn: - What does a next generation AI platform for the Enterprise look like? - Examples of how In...

HfS Research
HfS Research
SlideShare Presentation
  • Attend a live webinar: www.hfsresearch.com/webinars/ Watch the webinar replay: http://www.hfsresearch.com/webinars/achieving-intelligent-automation-in-business-operations Optimizing operations through Robotic Process Automation (RPA) and machine learning present significant promise for global enterprises, particularly as they look to unlock value from decades-old operating models and relationshi...

HfS Research
HfS Research
YouTube Video
  • Attend a live webinar: www.hfsresearch.com/webinars/ Optimizing operations through Robotic Process Automation (RPA) and machine learning present significant promise for global enterprises, particularly as they look to unlock value from decades-old operating models and relationships (BPO and/or shared services) for success in the Digital future. However, success stories of automation at scale (a...

HfS Research
HfS Research
SlideShare Presentation
  • Watch the webinar replay: www.hfsresearch.com/webinars/unveiling-the-early-leaders-providing-ai-capabilities-for-the-digital-oneoffice Attend a live webinar:www.hfsresearch.com/webinars The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation of an intelligent, single office to execute and support it. At HfS, our resear...

HfS Research
HfS Research
YouTube Video
  • Attend a live webinar: http://www.hfsresearch.com/webinars The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation of an intelligent, single office to execute and support it. At HfS, our research shows that smart Artificial Intelligence (AI) solutions can help break down the barriers between front and back offices to ali...

HfS Research
HfS Research
YouTube Video
  • Attend a live webinar: www.hfsresearch.com/webinars Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real world RPA examples. To succeed on this journey, it is critical we learn from the early successful deployments. In this webinar, HfS is teaming up with Blue Prism and ShopDirect to highlight ...

HfS Research
HfS Research
SlideShare Presentation
  • Attend a live webinar: www.hfsresearch.com/webinars Watch the replay: www.hfsresearch.com/webinars/webinar-cutting-through-the-rpa-hype-tales-from-the-automation-trenches Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real world RPA examples. To succeed on this journey, it is critical we lear...

HfS Research
HfS Research
SlideShare Presentation
  • Watch the replay: http://www.hfsresearch.com/webinars/webinar-watson-services Business leaders today across IT and operations have heard a lot about cognitive technologies such as Watson in the last few years, but still lack clarity on practical applications. With IBM’s early investments in Watson and the opening up of its API economy, we’ve seen interest in Watson service provision from an arra...

HfS Research
HfS Research
YouTube Video
  • Download the slides: Watch the replay: http://www.hfsresearch.com/webinars/webinar-watson-services Attend a live webinar: Watch the replay: http://www.hfsresearch.com/webinars/ Business leaders today across IT and operations have heard a lot about cognitive technologies such as Watson in the last few years, but still lack clarity on practical applications. With IBM's early investments in Watson ...

HfS Research
HfS Research
SlideShare Presentation
  • State of the outsourcing, shared services, and operations industry 2017 - Joint research from KPMG Global Advisory and HfS Research. Download the full report: http://www.hfsresearch.com/pointsofview/state-of-the-outsourcing-shared-services-and-operations-industry-2017 Access the webinar recording at hfsresearch.com: http://www.hfsresearch.com/webinars/state-of-business-operations-2017 The outs...

HfS Research
HfS Research
SlideShare Presentation
  • State of the outsourcing, shared services, and operations industry 2017 - Joint research from KPMG Global Advisory and HfS Research. Download the full report: http://www.hfsresearch.com/pointsofview/state-of-the-outsourcing-shared-services-and-operations-industry-2017 Access the webinar recording at hfsresearch.com: http://www.hfsresearch.com/webinars/state-of-business-operations-2017 The outs...

HfS Research
HfS Research
SlideShare Presentation
  • State of the outsourcing, shared services, and operations industry 2017 - Joint research from KPMG Global Advisory and HfS Research. Download the full report: http://www.hfsresearch.com/pointsofview/state-of-the-outsourcing-shared-services-and-operations-industry-2017 Access the webinar recording at hfsresearch.com: http://www.hfsresearch.com/webinars/state-of-business-operations-2017 The outs...

HfS Research
HfS Research
SlideShare Presentation
  • State of the outsourcing, shared services, and operations industry 2017 - Joint research from KPMG Global Advisory and HfS Research. Download the full report: http://www.hfsresearch.com/pointsofview/state-of-the-outsourcing-shared-services-and-operations-industry-2017 Access the webinar recording at hfsresearch.com: http://www.hfsresearch.com/webinars/state-of-business-operations-2017 The outs...

HfS Research
HfS Research
SlideShare Presentation
  • State of the outsourcing, shared services, and operations industry 2017 - Joint research from KPMG Global Advisory and HfS Research. Download the full report: http://www.hfsresearch.com/pointsofview/state-of-the-outsourcing-shared-services-and-operations-industry-2017 Access the webinar recording at hfsresearch.com: http://www.hfsresearch.com/webinars/state-of-business-operations-2017 The outs...

HfS Research
HfS Research
SlideShare Presentation
  • State of the outsourcing, shared services, and operations industry 2017 - Joint research from KPMG Global Advisory and HfS Research. Download the full report: http://www.hfsresearch.com/pointsofview/state-of-the-outsourcing-shared-services-and-operations-industry-2017 Access the webinar recording at hfsresearch.com: http://www.hfsresearch.com/webinars/state-of-business-operations-2017 The outs...

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.