InMoment, Inc. is a customer experience management company based in Salt Lake City, Utah. The company provides services that allow other businesses to collect and organize data on their customer base and the effectiveness of their customer service.

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InMoment
InMoment
Blog Post
  • We recently celebrated the first anniversary of the release of “The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017,” where InMoment was named a leader; and the second anniversary for InMoment Chief Product Officer JD Nyland. JD looks back on the past year and the work InMoment has done to honor our ranking, and continue to earn the respect of our industry and the business of some...

InMoment
InMoment
Blog Post
  • To say that the retail landscape is changing would be a complete and utter understatement. It seems like you can’t turn on the news or scroll through your smartphone without spotting another bankruptcy, downsizing, or complete shutdown of a brand that previously seemed untouchable. Where some may see these shifts as intimidating, I think that they also present brands with an opportunity to step b...

InMoment
InMoment
Blog Post
  • The entire premise of customer experience (CX) is based on the idea that brands want their customers to have positive interactions with them and their products. In other words, brands who focus on customer experience want to leave a positive mark. When my team and I were putting together the content for CX Elevated 2018, I started thinking a lot about how the mark we want to leave can define not j...

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