InMoment, Inc. is a customer experience management company based in Salt Lake City, Utah. The company provides services that allow other businesses to collect and organize data on their customer base and the effectiveness of their customer service.

Wikipedia
InMoment
InMoment
Blog Post
  • This post was originally published on FierceRetail.com. View it here.   Walmart is the latest retailer testing facial recognition technology in an effort to create a better customer experience. Customer experience (CX) expert Brennan Wilkie says that facial recognition will be a key technology moving forward in the personalization of shopping. “Installing facial recognition monitors in stores has ...

InMoment
InMoment
Blog Post
  • By Brock Stuart, Customer Success Manager   Every culture has its popular myths: Bigfoot, the abominable snowman… the list goes on. However, when we think of these mythical monsters, we think of stories that are believable but generally acknowledged to be untrue when examined closely. In terms of myths, retail culture is no different. With rapidly changing technology and evolving customers, many m...

InMoment
InMoment
Blog Post
  • By Nate Morley, Customer Success Manager   Thanksgiving is almost here! That means a few different things to me—family, turkey, pie, more pie and of course, football! I love watching football. I have season tickets to my alma mater. Is there a game on TV? I don’t care who’s playing—I’ll watch. It takes 3 to 4 hours to watch an entire football game, but surprisingly the ball is only in play for 11 ...

InMoment
InMoment
Blog Post
  • By Shayli Lones, Product Marketing   It’s no secret: There’s a lot of technological parity between today’s Voice of Customer (VoC) vendors. And when everyone seemingly offers the same solution, it can make it difficult to choose the vendor that will work best for your business. So what elements should be foundational for an effective VoC platform? Here are four features that should come standard ...

InMoment
InMoment
Blog Post
  • This post was written by James Bolle, VP Head of Client Services EMEA , and was originally published on MyCustomer.com. View it here.   There are many factors that go into making a customer’s overall experience a great one, but the impact of your employees might well be the biggest. Employees are the face of your businesses and must play an important role in any CX programme.

InMoment
InMoment
Blog Post
  • This post was written by James Bolle, VP Head of Client Services EMEA , and was originally published on Customer Experience Magazine. View it here.   Despite access to more data than ever before, brands still don’t fully understand what motivates customers. Customer Experience (CX) is now an established framework that, if managed correctly, can drive fierce loyalty and establish an unbeatable comp...

InMoment
InMoment
Blog Post
  • By David Van Brocklin, Sr. Director, Customer Success In my last few posts, I’ve recapped some lessons shared by Choctaw Nation and Discount Tire, two out of three clients who participated in InMoment’s latest webinar. The third client participant was Tony Roma’s, and they had an equally valuable lesson to share for anyone focusing on CX: Stay focused on what matters to your consumer. Though this ...

InMoment
InMoment
Blog Post
  • By David Van Brocklin, Sr. Director, Customer Success In my last blog, I discussed several lessons learned from Choctaw Nation as part of our recent webinar together. This webinar gave listeners the opportunity to hear from different companies about their experiences implementing a CX program, so for those of you who missed it, I am going over each segment in a series of blog posts.

InMoment
InMoment
Blog Post
  • By Adam Jordan, InMoment Data Science Team   There’s a lot of talk about Artificial Intelligence (AI) in CX these days, and while most CX pros won’t ever write an algorithm, understanding the fundamentals of analytics and AI is no longer an option — it’s a necessity.  Following are the top 10 key AI terms every CX practitioner must know in order to keep up with the AI conversation: 1.

InMoment
InMoment
Blog Post
  • By Greg Lloyd, Vice President, Customer Experience   CX Online Summit 2017 is a wrap! Thank you to all of you who tuned in. We hope you left just as inspired by the content as we were in creating it. There were so many valuable moments in each segment, but I have chosen a few of my favorites to highlight: 1. Tiffany & Co on Being a Customer Advocate Jami Blake, director of voice of customer at Ti...

InMoment
InMoment
Blog Post
  • By David Van Brocklin, Sr. Director, Customer Success   InMoment recently hosted a webinar with three of our clients to discuss the lessons they’ve learned as they worked to establish their CX program. In “Three Things I Wish I Would Have Known When Starting/Growing a CX Program,” I facilitated interviews with Choctaw Nation, Tony Roma’s, and Discount Tire, where we discussed lessons from their in...

InMoment
InMoment
Blog Post
  • This post was written by Andrew Park, Sr. Director of Customer Experience Strategy, and was originally published on IT Pro Portal. View it here.   In today’s digital world, consumers’ dependency on telecom services like mobile, streaming and the almighty internet will continue to increase. And while this ever increasing demand means higher revenues for telecom, it hasn’t translated into good news ...

InMoment
InMoment
Landing Page

New landing page detected.

 
InMoment
InMoment
Landing Page

New landing page detected.

 
InMoment
InMoment
Blog Post
  • By Eli Fillmore, Senior Director   Happy CX Day! We hope you’re taking advantage of today and celebrating your customer experience efforts. Wherever you are on your CX journey, it is always helpful to share stories and hear from other companies on the same path to customer experience success. With this in mind, I’ve gathered some quotes from our CX Spotlight video series to share and discuss with...

InMoment
InMoment
Landing Page

New mobile optimized landing page detected

 
InMoment
InMoment
Blog Post
  • By Shayli Lones, Product Marketing   When starting your CX journey, the immediate focus is almost always on collecting customer data. After all, how can you assess your current situation without any customer feedback? So after scavenging social channels, physical surveys, and phone surveys, you have a mountain of data in front of you. This is a definite accomplishment, but it is also the beginning...

InMoment
InMoment
Blog Post
  • This post was written by Paul Warner, Ph.D., VP Consumer and Employee Insights, and was originally published on entrepreneur.com. View it here.    In the year’s growing list of mergers and acquisitions, Amazon‘s purchase of Whole Foods has dominated media attention. However, while news outlets have been quick to hypothesize what the purchase means for both brick-and-mortar and online grocery, it’s...

InMoment
InMoment
Blog Post
  • By Meghan Mitton, Director, Product Marketing   The world of customer experience is constantly evolving, especially when it comes to sources of customer feedback. Searching one single channel—or even two or three— means barely breaking the surface of the resources available to you. Today, the best Voice of Customer programs survey multiple channels such as web, voice, video, mobile, and many more...

InMoment
InMoment
Blog Post
  • By Bill Gammell, Manager, Client Success   You’ve been put in charge of designing your brand’s Customer Experience (CX) survey (my heartfelt congratulations to you my friend!)  Before you go and design your CX survey, take a deep breath and ponder the famous adage of “garbage in, garbage out.” For your CX survey, this means starting off right by laying the necessary groundwork that will pay you d...

InMoment
InMoment
Blog Post
  • By David Van Brocklin, Sr. Director, Customer Success   The ultimate goal of any CX effort is to create the experiences that in turn produce happy customers who then become enthusiastic brand advocates. However, just like any goal, this is not necessarily achievable all the time. For any business, the reality is that from time to time there will be unhappy customers. A particular location could h...

InMoment
InMoment
Blog Post
  • By Meghan Mitton, Director, Product Marketing   We all know the age old comparison “like looking for a needle in a haystack” and we’ve all had experiences that make that saying relevant. While searching for your car keys may feel like looking for a needle in a haystack, sorting through your customer data shouldn’t. You spend time and resources collecting customer data in order to gain the type of ...

InMoment
InMoment
Blog Post
  • This post was written by Andrew Park, Sr. Director of Customer Experience Strategy, and was originally published on multichannelmerchant.com. View it here.   Ninety-one percent of unhappy customers refuse to give your brand another chance. However, resolve that customer’s complaint, and they’re 70% more likely to become a repeat customer. Each customer complaint represents a fork in the road that ...

InMoment
InMoment
Blog Post
  • By James Bolle, VP Head of Client Services EMEA    Respect is one of the key building blocks in a strong relationship, be it a marriage, friendship or business. Without it, we feel undervalued and underappreciated. In a customer-brand context, this is an incredibly important concept. Customers increasingly have opportunities to express their concerns and attitudes with brands in a multitude of way...

InMoment
InMoment
Blog Post
  • By Lisa Harmer, Marketing   Every company provides some level of customer experience, whether they create it consciously or not. The question your brand needs to be asking is: Are you investing enough in your CX initiatives? In most cases, the answer is “no.” There are dozens of reasons why your brand should be investing in customer experience. As a matter of fact, McKinsey & Company, notes that “...

InMoment
InMoment
Blog Post
  • By James Bolle, VP Head of Client Services EMEA    Every second, vast amounts of information are transmitted across the globe. The number of Google searches, Facebook posts and WhatsApp messages sent in a mere 60 second time frame is truly phenomenal. Smart Insights recently revealed that approximately 3.3 million Facebook posts, 29 million WhatsApp messages and over 149,000 emails are sent every ...

InMoment
InMoment
Blog Post
  • By David Van Brocklin, Sr. Director, Customer Success   When it comes to dining out, everybody has a preference. Some people are held back by dietary restrictions, some are adventurous eaters, and some are just plain picky. There is not one type of restaurant that will please everyone, and that makes dining an incredibly personal experience. The most obvious determinant for a positive customer exp...

InMoment
InMoment
Landing Page

New landing page detected.

 

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

By signing up, you agree to the Terms of Service and Privacy Policy.

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in

By signing up, you agree to the Terms of Service and Privacy Policy.