Interactive Intelligence, Inc. (ININ) was a telecommunications software and cloud developer acquired by Genesys, a customer experience company, in December 2016 for $1.4 billion. The company was best known for its unified business communications solutions for call centers, enterprise IP telephony and business process automation. After the Genesys acquisition, products were consolidated into the PureCloud, PureConnect and PureEngage customer engagement platforms.

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Interactive Intelligence
Interactive Intelligence
SlideShare Presentation
  • Interactive Intelligence, a global provider of software and services for communications, collaboration and customer engagement, is celebrating its 20th anniversary. "Growing from a start-up with two employees in 1994, to a global, publicly traded company with more than 2,000 employees has been an amazing journey," said Interactive Intelligence founder and CEO Dr. Donald E. Brown. Full release: ht...

Interactive Intelligence
Interactive Intelligence
SlideShare Presentation
  • The results of an independent survey by Actionable Research, sponsored by Interactive Intelligence answers two key questions: “What do customers want in a great service experience?” “What do customers and companies want from the technology behind that great customer experience?” Read more about the 10 key findings and conclusions.

Interactive Intelligence
Interactive Intelligence
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  • It’s been said that it takes a village to accomplish anything of significance. Which is why we created the PureCloud community. A place for PureCloud users to converse - ask questions and shares share ideas. This community is meant to help you get the most out of PureCloud. Take a look for yourself at https://community.mypurecloud.com/.

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