Interactive Intelligence, Inc. (ININ) was a telecommunications software and cloud developer acquired by Genesys, a customer experience company, in December 2016 for $1.4 billion. The company was best known for its unified business communications solutions for call centers, enterprise IP telephony and business process automation. After the Genesys acquisition, products were consolidated into the PureCloud, PureConnect and PureEngage customer engagement platforms.

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Interactive Intelligence
Interactive Intelligence
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  • A Tour of the PureCloud Community
    It’s been said that it takes a village to accomplish anything of significance. Which is why we created the PureCloud community. A place for PureCloud users to converse - ask questions and shares share ideas. This community is meant to help you get the most out of PureCloud. Take a look for yourself at https://community.mypurecloud.com/.
Interactive Intelligence
Interactive Intelligence
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  • Découvrez les principales fonctionnalités de PureCloud®
    Genesys | Interactive Intelligence propose aux entreprises de toutes tailles un solution de centre de contacts tout-en-un agile et innovante. Avec PureCloud®, vous êtes capables d'accompagner les évolutions de votre business ainsi que leurs usages de vos clients pour mieux les servir. PureCloud® vous permet d'améliorer leur engagement et d'augmenter votre qualité de service et vos ventes. Visionne...
Interactive Intelligence
Interactive Intelligence
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  • Webinar Bancassurance: Comment capitaliser sur le digital pour optimiser l'Engagement Clients
    Dans un environnement ultra-concurrentiel et réglementé, la maitrise du parcours client omnicanal est aujourd’hui un enjeu majeur pour les banques et les assurances. Avec la digitalisation des interactions, les clients sont de plus en plus friands de nouveaux services (Serveurs Vocaux Interactifs, formulaires de contact en ligne, applications mobiles…) qui les rendent chaque jour plus autonomes. ...

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