Intercom
Intercom
Blog Post
  • There are 2 harsh truths for startups. 1: Until you have users, you don’t have a product. 2:... The post How Intercom got our first customers appeared first on Inside Intercom.

Intercom
Intercom
Blog Post
  • Recently, a customer asked me a deceptively tricky question at the end of a support conversation. It wasn’t... The post Creating a culture of trust in customer support appeared first on Inside Intercom.

Intercom
Intercom
Blog Post
  • A/B tests provide more than statistical validation of one execution over another. They can and should impact how... The post The golden rule of A/B testing: look beyond validation appeared first on Inside Intercom.

Intercom
Intercom
Blog Post
  • The sales industry is full of buzzwords, but unlike many that have faded over the past few years,... The post Demystifying account-based marketing appeared first on Inside Intercom.

Intercom
Intercom
Blog Post
Intercom
Intercom
Blog Post
  • Great customer support is all about empowering your customers to find answers when they need them. Today, we’re... The post How to build a help center from scratch appeared first on Inside Intercom.

Intercom
Intercom
Blog Post
  • Traditionally, IT support has been seen as a source of frustration for people – almost inevitably, as you... The post Using Intercom to make IT personal appeared first on Inside Intercom.

Intercom
Intercom
Blog Post
Intercom
Intercom
Blog Post
  • Sales first, marketing first, technology first. There’s lots of ways to build a company. Today we’re in an... The post Ingredients to build a product first company appeared first on Inside Intercom.

Intercom
Intercom
Blog Post
  • More detailed views to make troubleshooting a breezeWhen a webhook you’ve set up doesn’t seem to be firing or an integration you’re using seems to stop working, it can be frustrating trying to figure out why.So, we’ve expanded our webhooks dashboard with some simple additions that make troubleshooting much easier.The webhooks dashboard lists all your webhooks and their statusThe new dashboard, whi...

Intercom
Intercom
Blog Post
  • We had an offsite a couple of weeks ago where we reached a counterintuitive conclusion: product teams work... The post Why product teams work best without a single leader appeared first on Inside Intercom.

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