Intercom
Intercom
Blog Post

New blog articles detected.

Intercom
Intercom
Blog Post

New blog articles detected.

  • Naming a new product? Start with the job.
    Any word can be powerful, but names are transformative. A good product name gives that product a certain... The post Naming a new product? Start with the job. appeared first on Inside Intercom.
Intercom
Intercom
Blog Post

New blog articles detected.

  • Shiny new things in the Intercom Conversations API
    Group conversations, snooze and ‘waiting longest’ now availableWe’ve recently added a bunch of new features to our Team Inbox, and we’re excited to share that these are now also available in our Conversations API:Group conversations — add and remove people from conversations to make resolving issues quickerSnooze —keep your inbox tidy by snoozing conversations you’re not ready to close just yetSor...
Intercom
Intercom
Blog Post

New blog articles detected.

  • Making it easier to integrate with Intercom
    Get building and testing right away with instant OAuth approvalSince launching the Intercom platform in 2015, we’ve continued to work with developers to iterate on our processes and make it quicker and easier to build with Intercom.In that spirit, we’ve made an update to our OAuth application process so that you can now get instant, automatic approval to start building and testing your integration...
Intercom
Intercom
Blog Post

New blog articles detected.

  • Convert more leads from Facebook with Zapier and Intercom
    Introducing the new Facebook Lead Ads→ Intercom integration from ZapierI‘m a big fan of Zapier’s Intercom integration because of the flexibility it allows our customers to connect different tools and workflows however they wish. And I’m not alone — the integration is one of the most popular with our customers, not to mention our own teams (as shown by this post by Jack from our support team on usi...
Intercom
Intercom
Blog Post

New blog articles detected.

  • Reminder: New API Keys no longer available as of 3rd April
    It will no longer be possible to create new API Keys as of 3rd AprilThis is a reminder that, as part of the ongoing API Key deprecation plans, creating new API Keys will no longer be possible as of Monday, 3rd April.For users of integrations:If you’re currently using a third-party integration with Intercom (or you’re using the Intercom API) with your API Keys, this will not be affected and will co...
Intercom
Intercom
Blog Post

New blog articles detected.

  • Update: Mobile SDK deprecation
    All mobile SDK versions before 3.0.0 will be deprecated in AugustIf you’re using the Intercom messenger in your iOS or Android mobile app, you must ensure you are using version 3.0.0 or later by August 1 2017.These versions are more than a year old and will deprecated on this date. We released version 3.0.0 in July 2016 and have been making regular updates since; version 3.1.0 just shipped with a ...
Intercom
Intercom
Blog Post

New blog articles detected.

  • ‘More’ isn’t always better
    And other lessons from a year of creating developer contentThe developer support team here at Intercom is nearly a year old now, but in many ways we’re just getting started.When the team was setup nearly a year ago, the main content on the developer hub was a basic API reference. It seemed a little lonely 
Intercom
Intercom
Blog Post

New blog articles detected.

  • API update: Scroll API, Segments and rate limits
    Making retrieving large datasets more efficientWe’ve added some new features to our API to make retrieving large amounts of data easier:You can now list large numbers of Leads and Companies using our Scroll API (in addition to Users as before)The Segments API can now return the number of users in a segment, both when listing all segments or when retrieving a single segmentUpdated rate limitsWe’ve ...
Intercom
Intercom
Blog Post

New blog articles detected.

  • Launching our public bug bounty program
    Keeping Intercom products secureIt might seem like it goes without saying, but security is extremely important to us. Our business relies on the trust of our customers, and to maintain this trust we need to use the best tools available to keep our customers’ data secure.Today, we’ve launched a public bug bounty program with Bugcrowd to support our security efforts, after previously running a simil...
Intercom
Intercom
Blog Post

New blog articles detected.

  • Improvements to our SDK Docker images
    Making it easier to interact with the Intercom APIBack in December, we released our Intercom SDK Docker images to make it easier to interact with our APIs and improve the overall experience of developing with Intercom. We released them in beta as we wanted to see how useful they’d be for making tasks such as setting up environments or debugging issues easier.Your time, your businessWe released the...
Intercom
Intercom
Blog Post

New blog articles detected.

Intercom
Intercom
Blog Post
Intercom
Intercom
Blog Post

New blog articles detected.

Intercom
Intercom
Blog Post

New blog articles detected.

  • Shiny new things in the Intercom Conversations API
    Group conversations, snooze and ‘waiting longest’ now availableWe’ve recently added a bunch of new features to our Team Inbox, and we’re excited to share that these are now also available in our Conversations API:Group conversations — add and remove people from conversations to make resolving issues quickerSnooze —keep your inbox tidy by snoozing conversations you’re not ready to close just yetSor...
Intercom
Intercom
YouTube Video

New YouTube videos detected.

  • Building with data – Flora Devlin
    At Intercom analysts partner with product teams to make better decisions about what to build. Flora Devlin explains the power of data in the product development process, and why it’s an art not a science.
Intercom
Intercom
Blog Post
Intercom
Intercom
Blog Post

New blog articles detected.

  • Embracing a human tone in customer support
    Having worked in retail, car rental, a call center, and now at Intercom as a Customer Support Representative,... The post Embracing a human tone in customer support appeared first on Inside Intercom.
Intercom
Intercom
Blog Post
Intercom
Intercom
Blog Post
Intercom
Intercom
Blog Post

New blog articles detected.

  • Embracing a human tone in customer support
    Having worked in retail, car rental, a call center, and now at Intercom as a Customer Support Representative,... The post Embracing a human tone in customer support appeared first on Inside Intercom.

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