IT Glue
IT Glue
Blog Post
  • In our four-part series thus far, we have discussed critical implementation issues for the MSP that wants to get lean. We wrote about what Lean actually look like in an MSP, launching Lean and how to break down processes and tasks to implement Lean in a systematic manner. This article will focus on something a little bit different - how to make Lean sticky.  Lean is not something that ...

IT Glue
IT Glue
Blog Post
  • Big news on the data sovereignty front for our EU and UK partners! We are excited to announce the launch of our new EU Cloud. IT Glue™ now offers our partners the option of hosting data in our new Germany-based data centre. This means that EU- and UK-based MSPs can now enjoy data sovereignty, with your data stored in IT Glue never leaving European boundaries.

IT Glue
IT Glue
Blog Post
  • A couple of weeks ago, we covered off some of the aspects of what Lean actually looks like once you start to implement it in your organization. One of the biggest sticking points is trying to find solutions to problems. Brainstorming is definitely a good starting point, because it gets you think about your activities differently. But there is a lot of waste locked up in processes that ...

IT Glue
IT Glue
Blog Post
  • We’re putting the power in your hands. IT Glue™ is set to take your documentation to amazing new places with the release of our Documentation Automation feature. 

IT Glue
IT Glue
Blog Post
  • As part of the move towards automating your documentation, IT Glue™ maintains a public GitHub account, where we host a variety  of scripts and tools that leverage our open API. The API lets you build integrations that we don’t currently offer, and IT Glue’s GitHub page allows our user community to share their scripts, code and more with each other.

IT Glue
IT Glue
Blog Post
  • Runbooks! You've been asking for it, and now it's here, one of the most requested features. With Runbooks, you’ll be able to generate professionally formatted documentation packages, in PDF format. One of the biggest benefits is the ability to have offline access to structured information in IT Glue™, but there are several other significant benefits as well. Runbooks is available for ...

IT Glue
IT Glue
Blog Post
  • Last spring, we ran a series of blog posts about where we adapted the Lean philosophy to the MSP context. That series, and the e-book that went along with it, provided a powerful high-level overview of the concept, some food for thought to get you started. This month, we’ll be running a follow-up series, where we get into the nuts and bolts of transforming your MSP into a Lean MSP. Las...

IT Glue
IT Glue
Blog Post
  • How comfortable are your clients with the cloud? It probably depends on what industry they’re in, but there are definitely some verticals that are more comfortable with technological innovation than others. If you’re seeing objections to storing information in the cloud, you’re not alone. But those objections can be overcome, by highlighting how the cloud is superior to on-premises sto...

IT Glue
IT Glue
Blog Post
  • Last spring, we ran a series of blog posts about where we adapted the Lean philosophy to the MSP context. That series, and the e-book that went along with it, provided a powerful high-level overview of the concept, some food for thought to get you started. Over the next four weeks, we’ll be running a follow-up series, where we get into the nuts and bolts of transforming your MSP into a...

IT Glue
IT Glue
Blog Post
  • If you provide IT services to clients in the healthcare industry, you’ve probably heard a lot about HIPAA compliance. While crucial to protecting sensitive data, many organizations don’t understand its importance. In fact, in smaller businesses, 45% of do not have a formal HIPAA Risk Analysis Report and Risk Management Plan.

IT Glue
IT Glue
Blog Post
  • Social engineering is on the rise, which means your clients are at more risk than ever. In 2016, 60% of enterprises were victims of social engineering attacks. Of these attacks, 65% of them compromised employee credentials, with 17% of them breaching financial accounts. As we’ve discussed in our changing passwords and sharing passwords blog posts, people are the last, and often the wea...

IT Glue
IT Glue
Blog Post
  • Your success is our success. That’s why we’ve introduced Premier Success. All IT Glue partners receive the Standard Support plan for onboarding, guidance, and training. But for those who want that little bit extra, to make their onboarding experience as powerful as possible, IT Glue now offers this white-glove onboarding experience for its Enterprise plan partners.

IT Glue
IT Glue
Blog Post
  • You’ve been asking for this one… introducing the IT Glue™ mobile app for iOS and Android. A quick and streamlined way to access the passwords you’ve stored in IT Glue, our mobile app is designed specifically with MSP technicians in mind. Whether you’re working on-site, working while away from the office, or just want to access key passwords while on the go, the IT Glue app gives you mo...

IT Glue
IT Glue
Blog Post
  • Are you a channel leader, innovator, or expert? Is there something your MSP does better than others? Are you driving change, challenging the status quo, or disrupting the industry?

IT Glue
IT Glue
Blog Post
  • When your clients need to update a password, do they have a secure protocol in place? What if the password is for a resource multiple people need access to? How do they let others know of the change? 

IT Glue
IT Glue
Blog Post
  • The MSP market is maturing. All IT providers have access to the same tools and technology. Prospects have trouble seeing a difference between providers, so price becomes a deciding factor. What if you could command higher prices and eliminate price as an objection?

IT Glue
IT Glue
Blog Post
  • Is your MSP running to its potential? Let’s face it, there’s always something we could do better. The trick, of course, is figuring out what areas to focus on first. One of the best ways to do that is to hear from other MSPs about what works for them. IT Glue’s VP of Product, Luis Giraldo, runs a small MSP that’s doing $1.2m with a staff of just 2 people. Doing that requires attention ...

IT Glue
IT Glue
Blog Post
  • What is the golden key to long-term success? Standardization. An efficient and productive business has eliminated as much unnecessary waste as possible. These businesses are usually  the ones that reap the most profits and sustain long-term growth. Previously in the Building an MSP series, we’ve discussed how delivering a brand promise, creating an excellent customer experience, and f...

IT Glue
IT Glue
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IT Glue
IT Glue
Blog Post
  • As an MSP, your clients’ trust is the foundation for your business – and your livelihood. But are you proactively addressing the “what-ifs” that could determine your future?

IT Glue
IT Glue
Blog Post
  • Let’s face it. At the end of the day, you’re in business to make money. What you need it for - to provide for your family, secure your retirement, travel the world - that’s up to you. But you can’t do any of those things unless you make the money in the first place. IT Glue’s VP Product, Luis Giraldo, ran a 2-person MSP making $1.2 million, and this blog series will highlight some of t...

IT Glue
IT Glue
Blog Post
  • Customer experience is everything. After all, 86% of customers are willing to pay more for an upgraded experience and 66% of customers who switch brands do so because of poor service. The truth is, no matter the size of your MSP, happy customers mean a happy business. Last week, we discussed how delivering a strong brand promise creates a great customer connection. Here are some tips t...

IT Glue
IT Glue
Blog Post
  • How does building a $1.2M MSP with just 2 people sound? Pretty good, right? Well, IT Glue’s VP Product, Luis Giraldo has done it, and a lot of the key drivers of that success are things that make sense for MSPs of any size. Building on his own words and experiences, we’ll tell you how you can begin to take your MSP to the next level in this new blog series. Let’s get right to it. 

IT Glue
IT Glue
Blog Post
  • Drum roll please. For all IT Glue and Chrome users, we are excited to announce our brand-new IT Glue Chrome Extension! Now all of the passwords you’ve stored in IT Glue can be accessed quickly and securely within Chrome. This means no more switching pages and no more copy/paste of usernames and passwords to sign in to websites and services.

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