IT Glue
IT Glue
Blog Post
  • It’s always nice to start with a clean slate, especially where documentation is concerned. But after building your documentation library for several years, you will have documentation that is out-of-date, redundant or otherwise in need of cleaning. So it’s important to have a strategy for archiving documents. This strategy will help you keep your documentation library clean, allowing you to sca...

IT Glue
IT Glue
Blog Post
  • Sometimes all it takes is a little nugget of an idea… in this case at our most recent Hack Day, Senior Front-End Developer Yingshen Chen hatched the idea to make it easier to jump to other organizations in IT Glue. This led the Product team down the path that ultimately led to the Quick Search feature. And yes, one of the things you can do with Quick Search is quickly jump to other organization...

IT Glue
IT Glue
Blog Post
  • When you’re trying to optimize your IT Glue™ experience, you might be wondering what documents you should store in IT Glue. The short answer is all of them, but of course it’s never quite that simple. So we’ve put together a handy primer to help you prioritize what you’ll document.

IT Glue
IT Glue
Blog Post
  • Last week, we discussed the unique value that IT Glue brings to distributed teams. SaaS tools can be quite powerful for distributed teams, and the collaborative, transparent nature of IT Glue makes it a perfect complement to the workflow of any distributed team. The owner of an MSP has unique concerns, going beyond the managerial, transparency aspects. Let’s talk about some of them.

IT Glue
IT Glue
Blog Post
  • A lot of managers and owners are of the opinion that a team’s work is correlated to the amount of time they spend warming their chairs each day. That view is actually rooted in a cognitive bias - we trust what we see in front of us more than we trust what we cannot see. So when we see someone at their desk, we assume that they are working; when we do not see someone, we are more likely to wonde...

IT Glue
IT Glue
Blog Post
  • IT Glue is pleased to announce integration with Pulseway PSA. This integration comes quickly on the heels of our integration with Pulseway RMM in November. For fans of Pulseway’s mobile-first MSP solutions, this stands as pretty big news. There’s a lot to like about this integration, especially in terms of removing a lot of time-consuming manual entry and increasing overall team efficiency. Ult...

IT Glue
IT Glue
Blog Post
  • Is the coming year going to see a continuation of the trends we saw in 2017? Or will the channel be disrupted in 2018? There are a lot of variables that affect your business, so let’s start to unpack some of the macro-level trends that will influence MSPs in the coming year.

IT Glue
IT Glue
Blog Post
  • January’s here and it’s time to get started meeting your goals. According to the Service Leadership Index®, in Q3-2017 the top quartile MSPs earned 14.8% profit. Yet median MSPs earned only about half that and grew less than half as fast. You’ve probably seen this in your neck of the woods. There’s consolidation to create mega-MSPs, there’s niche players, and then there’s that pack in the middl...

IT Glue
IT Glue
Blog Post
  • In the past couple of weeks, we’ve discussed IDaaS and the potential it offers MSPs as a new revenue opportunity, and how it can help move your MSP towards the desired state. We conclude the series this week with a discussion of what to look for in an IDaaS solution.

IT Glue
IT Glue
Blog Post
  • In the past couple of weeks, we’ve talked about how we use IT Glue internally to enhance productivity, but there’s another significant benefit to mention - audits and compliance. Whether you’re in a vertical where demonstrating compliance is essential, or if you’re just looking to tighten up your processes in anticipation of future audits, IT Glue can prove to be a valuable resource.

IT Glue
IT Glue
Blog Post
  • We’ve talked about Identity-as-a-Service quite a bit this year, and you might be wondering where this fits into your business. There’s actually quite a few reasons why you should be looking at IDaaS, and they align with the overall strategic direction of the MSP industry.

IT Glue
IT Glue
Blog Post
  • Big news! IT Glue™ has acquired Cenersys, a network intelligence software platform that provides rapid insights on network performance across broad network environments. The Cenersys technology will be used to develop a new documentation automation product called Autopilot. We can’t say too much right now, but this acquisition is going to be a big part of our plans for 2018.

IT Glue
IT Glue
Blog Post
  • Last week we started a new series explaining how we use IT Glue at IT Glue. Each department uses IT Glue, to manage information within our teams, and to provide senior management with visibility into the processes that drive the business forward each day. One of the absolute power users is the HR/Admin department. Here’s how they use IT Glue:

IT Glue
IT Glue
Blog Post
  • IT Glue™ is now integrated with CrewHu’s employee recognition platform. CrewHu helps you motivate your crew to create, edit and update your documentation. And because CrewHu is built specifically for the MSP market, they’re experts specifically in getting IT techs to be enthusiastic about performing routine tasks.

IT Glue
IT Glue
Blog Post
  • How much value do you provide for your managed service clients? If you’re selling commodity services, you will probably end up in a race to the bottom - a counterproductive exercise where you willingly squeeze your own margins, and perpetually struggle to maintain profitability as a result. There is another way, and it starts with identifying opportunities to provide added value.

IT Glue
IT Glue
Blog Post
  • Know this: Every single employee of IT Glue uses IT Glue. When I applied for my job writing at IT Glue, I was asked to send in a writing sample, but they also asked me to send in a paragraph explaining my process. I was like “Process? What process? I flip open my laptop, crack my knuckles and start mashing keys ‘til something good comes out.” But as it turns out, every employee ...

IT Glue
IT Glue
Blog Post
  • IT Glue's drive to help you automate as much of your documentation as possible continues with the introduction of our latest feature, IT Glue Workflows. This feature brings you new granularity and functionality to allow you to exercise better control over the notifications that you receive.

IT Glue
IT Glue
Blog Post
  • In our four-part series thus far, we have discussed critical implementation issues for the MSP that wants to get lean. We wrote about what Lean actually look like in an MSP, launching Lean and how to break down processes and tasks to implement Lean in a systematic manner. This article will focus on something a little bit different - how to make Lean sticky.  Lean is not something that ...

IT Glue
IT Glue
Blog Post
  • Big news on the data sovereignty front for our EU and UK partners! We are excited to announce the launch of our new EU Cloud. IT Glue™ now offers our partners the option of hosting data in our new Germany-based data centre. This means that EU- and UK-based MSPs can now enjoy data sovereignty, with your data stored in IT Glue never leaving European boundaries.

IT Glue
IT Glue
Blog Post
  • A couple of weeks ago, we covered off some of the aspects of what Lean actually looks like once you start to implement it in your organization. One of the biggest sticking points is trying to find solutions to problems. Brainstorming is definitely a good starting point, because it gets you think about your activities differently. But there is a lot of waste locked up in processes that ...

IT Glue
IT Glue
Blog Post
  • As part of the move towards automating your documentation, IT Glue™ maintains a public GitHub account, where we host a variety  of scripts and tools that leverage our open API. The API lets you build integrations that we don’t currently offer, and IT Glue’s GitHub page allows our user community to share their scripts, code and more with each other.

IT Glue
IT Glue
Blog Post
  • Runbooks! You've been asking for it, and now it's here, one of the most requested features. With Runbooks, you’ll be able to generate professionally formatted documentation packages, in PDF format. One of the biggest benefits is the ability to have offline access to structured information in IT Glue™, but there are several other significant benefits as well. Runbooks is available for ...

IT Glue
IT Glue
Blog Post
  • Last spring, we ran a series of blog posts about where we adapted the Lean philosophy to the MSP context. That series, and the e-book that went along with it, provided a powerful high-level overview of the concept, some food for thought to get you started. This month, we’ll be running a follow-up series, where we get into the nuts and bolts of transforming your MSP into a Lean MSP. Las...

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