IT Glue
IT Glue
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  • Webinar: Selling Security-as-a-Service
    As an MSP, your clients’ trust is the foundation for your business – and your livelihood. But are you proactively addressing the “what-ifs” that could determine your future?
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Building an MSP: Focus on Profits
    Let’s face it. At the end of the day, you’re in business to make money. What you need it for - to provide for your family, secure your retirement, travel the world - that’s up to you. But you can’t do any of those things unless you make the money in the first place. IT Glue’s VP Product, Luis Giraldo, ran a 2-person MSP making $1.2 million, and this blog series will highlight some of t...
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Building an MSP: Focus on the Customer Experience
    Customer experience is everything. After all, 86% of customers are willing to pay more for an upgraded experience and 66% of customers who switch brands do so because of poor service. The truth is, no matter the size of your MSP, happy customers mean a happy business. Last week, we discussed how delivering a strong brand promise creates a great customer connection. Here are some tips t...
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Building an MSP: Delivering Your Brand Promise
    How does building a $1.2M MSP with just 2 people sound? Pretty good, right? Well, IT Glue’s VP Product, Luis Giraldo has done it, and a lot of the key drivers of that success are things that make sense for MSPs of any size. Building on his own words and experiences, we’ll tell you how you can begin to take your MSP to the next level in this new blog series. Let’s get right to it. 
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Feature Release: IT Glue Chrome Extension
    Drum roll please. For all IT Glue and Chrome users, we are excited to announce our brand-new IT Glue Chrome Extension! Now all of the passwords you’ve stored in IT Glue can be accessed quickly and securely within Chrome. This means no more switching pages and no more copy/paste of usernames and passwords to sign in to websites and services.
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • MSPs in Summer: 5 Tips for Optimizing the Slow Summer Season
    It’s the summer season - for most of you, anyway - which usually means that business slows down. There are fewer projects, reduced client demands, and deadlines are a bit further ahead. You might not know what to do with all this time on your hands, but you’re going to want to use it productively. After all, when businesses aren’t as busy during the summer, employee productivity drops ...
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Managing your MSP Before You Go on Vacation
    If you’re going on vacation soon, you may be more worried than excited. After all, how can you possibly leave your company in the hands of a few employees while you are sitting on the beach somewhere? You might not like the sound of that, but the reality is that taking a vacation can significantly increase your productivity and motivation when you return to work.
IT Glue
IT Glue
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New blog articles detected.

  • Feature Release: Flexible Asset Revision History
    When it comes to flexible assets, we don’t want you to lose track of the updates you make. That’s why we’re introducing an awesome new feature, flexible asset revision history. Now, you can track flexible asset history quickly, easily, and painlessly - just like you can with core assets.
IT Glue
IT Glue
Blog Post

New blog articles detected.

IT Glue
IT Glue
Blog Post

New blog articles detected.

  • MSP Documentation: Writing Great Process Documentation
    Let’s say you’ve got your documentation system in place. Something really good, like IT Glue™. You’ve synced your PSA. You’re working on building a documentation culture in your team. You’re living the good life on the road to documentation zen. All is going well until you notice a pothole. Then another. And you realize that you’re documenting processes, but some of them don’t make se...
IT Glue
IT Glue
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New blog articles detected.

  • IT Glue Announces Jamf Pro Integration
    We are excited to announce the integration of IT Glue™ with Jamf Pro, Jamf’s Apple enterprise mobility management platform. Jamf simplifies and streamlines the management and security of Mac devices. Since Jamf has a large footprint in education in addition to the enterprise sector, this integration is especially valuable for MSPs delivering services on the education side of IT, or for...
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Growing Your MSP: Your Guide to Social Media Excellence
    As an MSP, social media can seem like a daunting beast. However, once you have it under control, you’ve got a whole lot of power in your hands. Facebook alone has over 900 million active users. Twitter? That’s another 140 million. And let’s not forget about the 160 million members on LinkedIn. Among these millions of people are the business owners and influencers that you want to reach...
IT Glue
IT Glue
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New blog articles detected.

  • Growing your MSP: What is Smarketing?
    You want to do marketing better. You also want more sales. Growth is the next big thing on your to do list. “And,” you think, “It’d be nice if I could do all these things without spending a dime.”
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • [E-book] Get Lean: IT Glue Presents The Lean MSP
    Are you ready to get lean? Adopt lean business practices, that is. Lean management is a revolutionary concept that greatly improves processes through standardization and waste elimination. Businesses that implement lean practices see significantly increased efficiency, customer satisfaction, and profits. In fact, according to a study conducted by LeanKit, 92% of respondents say implem...
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Psychology Marketing Tips every MSP Should Know
    You know tech like no one else. If there was an MSP planet, you’d rule it. But when it comes the emotional, behavioral, and right-brained marketing world? Well, that might seem like a whole other universe. But marketing doesn’t have to be some alien lifeform. We’ve discussed how you can easily plan an effective marketing strategy and how these 5 great web tools can be used to create e...
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Webinar - What is the Cost of a New Employee?
    Think about your last hire. Think about the hassle, time, and cost. After all, you don’t just have to find the right person, you have to get them to full speed.  In fact, a significant chunk of hiring costs is hidden and often goes unnoticed - which further reduces your overall productivity and profits.
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • 5 Genius and Innovative Marketing Tools for MSPs
    Brilliant marketing? There are a few apps that can help with that. It all starts with a great inbound strategy, of course, but cool apps that are not only fun can also help you create fantastic content. 
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Presenting How To...in IT Glue
    Have a question about how to do something in IT Glue™?  Our How To blog post series covers step-by-step tutorials on various documenting processes and feature applications in IT Glue. We put this series together to provide our partners with the building blocks of great documentation.
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • How to Successfully Market Your MSP
    The dream: attract customers without breaking the bank. Reality: Exactly that.  We know your first hire isn’t going to be a marketer, but there comes a point where every MSP needs to actively engage in marketing and sales to expand the business. Think about it: if you churn 5% of your customers each year, you need to gain 5% just to break even. If you want to grow, you need 10%, 15% g...
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • How BrightGauge Integrated with IT Glue
    Love the new BrightGauge integration? You're not alone. The BrightGauge integration has been one of our most popular new features this spring. It came about in a different manner than our usual feature releases, so we wanted to talk a little bit about how this integration came to be. The integration was constructed through the use of our public API, which is exactly the sort of thing w...
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Lean MSP: 5 Great Ways Documentation Helps You Get Lean
    Imagine: business practices so efficient, you barely waste any time. Or money. Of course, you may not be able to achieve this ideal perfectly, but by becoming a lean MSP, you can get one step closer. We’ve spent the past couple of weeks going over the core concepts of lean, the key wastes that are prevalent in MSPs, and the process for eliminating waste. The reality is that there is ...
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Feature Release: Customized Sidebar
    Simplicity can be such a beautiful thing. This is especially true where information architecture is concerned. If you envision the optimal structure for data, it would look like a system where you have the information you need - and only that information - at your fingertips, when you need it. To that end, IT Glue introduces customized sidebars based on groups. By adding this new l...
IT Glue
IT Glue
Blog Post

New blog articles detected.

  • Lean MSP: The Waste Reduction Process
    In the first two posts in this series, we introduced you to the basic concept of lean, and outlined the 8 wastes of lean, focusing on the wastes most important to the lean MSP. But that’s not to take away from the value of examining all wastes, because in most organizations there is room for improvement on multiple fronts. The good news is that the basic process for eliminating a form ...

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