Kaseya
Kaseya
Blog Post
  • Hi, the January (and now February) patches have generally been detecting and installing correctly for us. Are/were you running Symantec SEP? I ran into one customer that was previously running SEP where the January and February patches weren't showing up under Windows Update on multiple Server 2008 R2 systems. I tracked this down to remnant SEP folders and registry keys left behind after the uni...

Kaseya
Kaseya
Blog Post
  • This sounds familiar GreyDuck - we're using it internally and for a special customer. It's workings are sort of ok-ish, meaning it sort of gets done, what you need, but even so it needs more work for sure... As far as I understand all patches get downloaded initially from your VSA. The Endpoint Fabric magically takes care of spreading already downloaded patches to machines in the same subnet (so...

Kaseya
Kaseya
Blog Post
  • Marty James - Oops, it takes some time to get my brain working on a Monday morning. This sounds like you're missing the registry key Microsoft decided to use on the January patches. You should know that your antivirus solution, if it's got Microsoft approvement, sets this key and in rare cases you have to set it yourself. I don't have details handy at the moment, but googling that should make cl...

Kaseya
Kaseya
Blog Post
  • Hey Marty James - We did have a small hickup during the deploy phase, but we're using Software Management to do it for us. Being generous, I would say it's not really a complete product yet. But, I have to add it does do the job for us enough to keep using it and test it for the time being. For our customers we still use Patch Management and that is doing the job as well. So, you should be able ...

Kaseya
Kaseya
Blog Post
  • Hoping someone in here may be able to assist. Running into a brick wall with MSoft support. I am looking at getting the relevant MSoft patches installed for the Meltdown/Spectre vulnerability, but for whatever reason, the specific patches are not showing as available on ANY of our endpoints (Windows7, 10, Server 2008 r2, 2012 r2, 2016). I've installed the REG key via Kaseya script ( https://au...

Kaseya
Kaseya
Blog Post
  • After upgrading to 9.5, I noticed that moving a Policy or Procedure from one folder to another caused that object to "disappear". In fact, even moving an object within a folder to change it's sequence resulted in the object disappearing. If you export the folder, the missing object is not there. If you go to Import Center, you can find the object and export it. It  says  it is in the folder wher...

Kaseya
Kaseya
Blog Post
  • if you have an installer package that installs the same version of the agent that you have installed on the machine you could easily write a batch file that would run the installer with a /qn switch that will remove the agent software silently without forcing a reboot. For example: "agentinstallername.msi" /qn I hope this information is helpful. ---------------------------- https://vidma...

Kaseya
Kaseya
Blog Post
  • Maintenance will be performed accorss the entire Saas farm on February 17, 2018 from 7:00 AM to 11:00 AM EST

 In addition, the following Saas servers will be upgraded to VSA version 9.5 These servers will have extended maintenance ending at 1:00 PM EST. SAAS02 SAAS03 SAAS04 SAAS10 SAAS14 SAAS17 SAAS18 SAAS19 SAAS21 SAAS23 SAAS30 SAAS38 SAAS39 NA1VSA07 NA1VSA13 NA1VSA14 NA1VSA21 We apolog...

Kaseya
Kaseya
Blog Post
  • This is our standard disk layout when we build a VSA for someone. Sizes may vary depending on number of agents, type and amount of data collected and such. The EndpointDownloads was a Kaseya Engineering recommendation after we filled the disk and then the dedicated volume 3 more times while evaluating it last quarter. D:\                                                      25G - Kaseya installe...

Kaseya
Kaseya
Blog Post
  • Maintenance will be performed accorss the entire Saas farm on February 17, 2018 from 7:00 AM to 11:00 AM EST

 In addition, the following Saas servers will be upgraded to VSA version 9.5 These servers will have extended maintenance ending at 1:00 PM EST.

 SAAS02 SAAS03 SAAS04 SAAS10 SAAS14 SAAS17 SAAS18 SAAS19 SAAS21 SAAS23 SAAS30 SAAS38 SAAS39 NA1VSA07 NA1VSA13 NA1VSA14 NA1VSA21 We apol...

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