Kayako
Kayako
SlideShare Presentation
  • Becoming customer-centric will be the goal of most businesses this year. What will make a business more customer-centric than the next one? We predict it’s the technology they choose that will reflect how close they want to get to their customers. This is how we see the breakdown happening: 1. Customer-centric through a customer experience strategy 2. Will AI and bots create friction or free up ...

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