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  • 11 TED Talks to Inspire Better Customer Support
    You’ve read all the classic books on customer service—Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more. But now you don’t need to spend...
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  • Customer Context Has a Serious Scaling Problem
    Entering a small shop or boutique where they know your name and respect your business feels inclusive and welcoming. But as small businesses become bigger and build success, why don’t their service...
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  • Measuring Customer Loyalty Shouldn’t Be Difficult
    Which survey will measure customer loyalty and show us who our best customers are and those at risk of churn? Customer surveys that measure advocacy, satisfaction, and effort don’t give us the insights we need....

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