Kyruus
Kyruus
Blog Post
  • The fourth Annual Thought Leadership on Access Symposium (ATLAS) was filled with presentations and panels focused on taking a multi-channel access approach, aligning organizational strategies with consumer behaviors, and ways to engage physician leaders effectively to navigate change management. With powerful keynotes, great main stage presentations, and half a day of focus breakout tr...

Kyruus
Kyruus
Blog Post
  • At a recent ReDev Boston presentation, Kyruus co-founder, Julie Yoo, presented on the patient access problem facing patients across America. Many audience members expressed shock at the statistics around how difficult it is for patients to receive care throughout the US, stating that they had no idea it was “that bad.”

Kyruus
Kyruus
Blog Post
  • As healthcare marketers evolve their strategies for patient engagement and acquisition, this quote from social media expert Brian Solis really stands out to me: "Welcome to a new era of marketing and service in which your brand is defined by those who experience it." In this new era in health care, 77% of people search online before making an appointment, 75% say online ratings and rev...

Kyruus
Kyruus
Blog Post
  • Health systems across the country are increasingly creating centralized access centers in order to improve patient access. We recently partnered with Culbert Healthcare Solutions to deliver a three-part webinar series focusing on the different aspects of transitioning to a centralized patient access model. Missed the webinars? Access them at the links below or check out our key takeawa...

Kyruus
Kyruus
Blog Post
  • The fourth Annual Thought Leadership on Access Symposium (ATLAS) is officially less than one month away! The conference schedule is live and filled with dynamic speakers from forward-thinking hospitals and health systems across the country joining us for this year’s ATLAS. The program is filled with presentations and panels centered around our theme—Patient Access in Focus: Staying Ah...

Kyruus
Kyruus
Blog Post
  • Health systems and hospitals are increasing their emphasis on improving patient access to attract new patients and retain existing ones. Access centers and their staff play a central role in this initiative, yet they face unnecessary hurdles with such essential tasks as finding an appropriate provider and booking appointments.

Kyruus
Kyruus
Blog Post
  • Average new patient appointment wait times have increased by 30% across the US since 2014, and at the same time provider schedules often go underutilized.  Accounting for this apparent contradiction, known as the “patient access paradox,”  has led many health systems to explore different approaches to patient access with dual goals of increasing provider schedule density and improving ...

Kyruus
Kyruus
Blog Post
  • The Annual Thought Leadership on Access Symposium (ATLAS) is a conference for healthcare executives and thought leaders to meet and exchange best practices on improving the patient experience. Through engaging presentations, panels, and networking events, attendees have the opportunity to gain powerful insights to take back to their organizations about enhancing patient access, care co...

Kyruus
Kyruus
YouTube Video
  • The Annual Thought Leadership on Access Symposium (ATLAS) 2016 conference was filled with rich dialogue and best practice-sharing on key topics such as boosting digital consumer engagement, improving access center operations, instituting provider data governance, & addressing patient access across channels. Watch highlights in this video.

Kyruus
Kyruus
YouTube Video
  • Do you need a tool to help your colleagues understand Patient Access and how access challenges prevent patients from getting meaningful care at your health system? Use this Patient Access Journey animation to help articulate the problem. Learn how our ProviderMatch tool can be the solution of this complex issue at www.kyruus.com

Kyruus
Kyruus
YouTube Video
  • On October 27-28, 85 executives from some of the leading health systems gathered at the Annual Thought Leadership on Access Symposium (ATLAS) to share best practices and learn the latest advancements in patient access, provider data management, and clinician engagement.

Kyruus
Kyruus
YouTube Video
  • Kyruus ProviderMatch is a Patient-Provider Matching & Scheduling System that helps health systems improve yield from their Patient Access programs, and generate high-quality, actionable patient encounters across their entire provider network. It provides referring physicians, schedulers, and referral coordinators with tools to find and connect patients with clinically appropriate, in-network, and ...

Kyruus
Kyruus
Blog Post
  • In a previous blog post, we looked at how outdated provider directories can negatively impact patient access. This post explores the importance of effective provider data management and accurate provider directories in streamlining key operational processes across a health system.

Kyruus
Kyruus
Blog Post
  • There are so many digital marketing metrics to track, it can leave marketers with a serious case of TMI. Having too much data is overwhelming and looking at the wrong data is a waste of time. The key is to find the data that illustrates the new website visitors you’ve acquired, but also shows opportunity for meaningful optimizations. That raises the question: what metrics matter most f...

Kyruus
Kyruus
Blog Post
  • In 2015, Mercy Health (Cincinnati, OH) and Summa Health (Akron, OH) formed one of the largest clinically integrated networks (CINs) in Ohio, Advanced Health Select, to enhance chronic care management and lower the total cost of care for patients in Ohio and Kentucky. Their respective ACOs were the first networks to join the CIN, linking 2,800 providers. The CIN has since expanded to in...

Kyruus
Kyruus
Blog Post
  • This is the third post in our Call Center Patient Experience Series. Over the course of this three post series, we’ve explored some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, limited patient-provider matching capabilities, and lack of visibility into provider availability.

Kyruus
Kyruus
Blog Post
  • This is the second post in our Call Center Patient Experience Series. Over the course of this three post series, we’ll explore some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability.

Kyruus
Kyruus
Blog Post
  • As I sit at our NewCo Boston event in a room with almost 30 people, everyone is nodding their head as Julie Yoo, Co-Founder and Chief Product Officer at Kyruus, speaks about how Kyruus was started. It’s in this moment that it dawns on me...we’re all patients. Regardless of where we come from, what our life experiences have been, or what industry we work in, we have all experienced the ...

Kyruus
Kyruus
Blog Post
  • As we explored in an earlier blog, hospitals and health systems are struggling to deliver a great patient experience through their call centers – often the “front door” to their organization – due in large part to barriers to patient access. Over the course of a three post series, we’ll explore some of these top barriers and how they impede a positive patient experience: outdated provi...

Kyruus
Kyruus
Blog Post
  • We recently had the pleasure of hosting Aaron Martin, Executive Vice President and Chief Digital Officer at Providence St. Joseph Health, and Shweta Ponnappa, Senior Director of Digital Marketing at Providence St Joseph Health, for a webinar titled Building & Owning Your Health System’s Brand: Strategies for Acquiring & Retaining Patients Online. Having both previously worked at Amaz...

Kyruus
Kyruus
Blog Post
  • Historically, healthcare providers have relied heavily on word of mouth to attract new patients. In many ways, this channel is still reliable as 50% of consumers report “friends and family” as their top resource for researching providers. But study after study has shown that healthcare consumers are spending more time online—from patient portals, to online appointment scheduling and he...

Kyruus
Kyruus
Blog Post
  • After making the move from taking care of patients as a pediatric nurse in the late 90's to working in healthcare information technology, I've lost track of exactly how many HIMSS conferences I’ve attended at this point.  I do remember  one year my kids sent a stomach virus through our house like a tornado so I missed the one in Atlanta, but other than that, I haven't missed a beat.  I...

Kyruus
Kyruus
Blog Post
  • 64%. That’s the share of patients Accenture says will use self-scheduling online by 2019. This underscores the critical role your find-a-doc site plays in attracting online consumers and converting their demand to booked appointments. Despite health systems nationwide prioritizing patient experience and patient access, many are still falling short in being able to match patients with t...

Kyruus
Kyruus
Blog Post

New blog articles detected.

  • Do you know how primary care providers make decisions about specialty referrals?

         Patient access is a top five strategic priority for health systems across the U.S., and many organizations have researched related challenges from the perspective of patients and specialist providers. Patients find healthcare providers in a variety of ways and, for health systems, provider-to-provider referrals represent a key channel into their organizations. 

  • ATLAS Conference Takeaways: Actionable Ways to Enhance Patient Access in 2017

      Last week we welcomed over 100 hospital and health system leaders to the 2016 Annual Thought Leadership on Access Symposium (ATLAS) focused on “Reinventing the Patient Experience Through Better Access.”  A rich day and a half of dialogue and best practice-sharing covered key topics such as boosting digital consumer engagement, improving access center operations, instituting provider...

  • Putting the "Patient" Back in "Patient Access"

      We in Boston were proud to have our city included on Becker’s list of health IT hubs to know. After participating in the IX Health innovation summit at Cincinnati’s Union Hall recently, I would not be surprised to see Cincinnati on a future edition of the list. In the words of Wendy Lea, CEO of Cintrifuse (one of the sponsoring hosts of the event), Union Hall is the “front door to i...

  • Annual Thought Leadership on Access Symposium (ATLAS): Six Reasons to Attend

    We know the common pain points around attending conferences: staggering registration fees, taking time off work, a lack of actionable session content, and a maze of vendors clamoring to give you yet another trinket in return for a few minutes of your valuable time. When we first launched ATLAS in 2014, we dared to be different by hosting a conference where health leaders could discu...

  • What Do Health Systems, Hotels and Airlines Have in Common?

      It’s hard to argue against the fact that the US healthcare system has a capacity issue.  In other words, we have too many patients and too few providers—at least it usually seems that way when patients attempt to book appointments.  It’s a supply and demand issue that is unlikely to be fixed anytime soon, considering the physician shortage a decade from now is projected to be up to ...

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