Lithium Technologies is a San Francisco-based provider of software that allows businesses to connect with their customers on social media and digital channels. Lithium was founded in 2001 as a spin-out from GX Media, which created technologies for professional rankings and tournaments and now hosts a number of popular gaming sites. The company's founders include Lyle Fong, Michel Thouati, Kirk Yokomizo, John Joh, Nader Alizadeh, Michael Yang, and Matt Ayres.

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Lithium Technologies
Lithium Technologies
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Owning Your Brand's Social Community | Lithium Resources

 
Lithium Technologies
Lithium Technologies
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  • The Growing Trend of Social Customer CareThe future of social customer care is now – and brands know it.   Truth be told, the entire team at Lithium saw this trend coming a long time ago. Because social is an effective conversational medium, it was only a matter of time until brands started catching on – or rather, had no choice but to catch on because their consumers were already reaching out to...

Lithium Technologies
Lithium Technologies
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  • Get your seat solidified because Lithium is holding the last publicly scheduled delivery of Community Configuration & Administration for this year on Tuesday, October 24th .   This hands-on course is ideal for all new Lithium customers and serves as a great starting point into your training on the platform.  For existing customers, the course is a good opportunity to enhance your knowledge, and di...

Lithium Technologies
Lithium Technologies
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  • Save the date for October 24th @ 10 AM PST for our latest and greatest webcast! You’ll hear from Lithium’s SVP of Marketing @DayleH and guest speaker @MelissaRParrish, VP Research Director at Forrester.   The truth is only 13% of companies have actually invested in SMM tools. This statistic is daunting. In March 2017, Lithium commissioned Forrester Consulting to create a study to find out how many...

Lithium Technologies
Lithium Technologies
Blog Post
  • How the financial services industry can compete in an increasingly digital-first age    If you had asked me 10 – even five – years ago if I could imagine the day would come when I could quite easily open up a bank account online, I probably would have just laughed it off. After all, the experience of walking into a branch to meet with an account representative who would have me complete and sign e...

Lithium Technologies
Lithium Technologies
Blog Post
  • We are excited to announce that we are updating our existing support case portal to use the new Lithium Case Portal feature. This will be available to anyone who has access to the current case portal.  This change will be coming later this week and the changeover is expected to happen fairly  seamlessly! You can find out more information about the new case portal feature in the documentation.     ...

Lithium Technologies
Lithium Technologies
Blog Post
  • Traditional text classification is a well-studied topic, especially in the domain of sentiment detection. Many techniques have been developed from classic text features. Recently, sophisticated methods leveraging Recurrent Neural Networks (e.g. LSTM) have also emerged. In a way, RNNs mimic how the human brain works as it allows for the learning of long-term dependencies, while still “forgetting” l...

Lithium Technologies
Lithium Technologies
Blog Post
  • Today I am very happy to announce our acquisition of the Jive-x business has closed. Now the real work begins! Lithium is dedicated to making this expansion to our business a success for all customers, both new and existing. Our focus is to develop a new next-gen community platform with all the best features of Jive-x and Lithium brought together, built on the Lithium infrastructure.   At Lithium,...

Lithium Technologies
Lithium Technologies
Blog Post
  • Lithium’s own Dayle Hall @DayleH, SVP of Marketing, teamed up with Bernie Borges, @BernieB, CMO of Vengreso, and recorded a 5-episode podcast series to help you cultivate a more focused marketing strategy in the world of B2B. These podcast episodes are under 20 minutes each; a snackable audio track you can listen to whenever you please!   In this podcast series, you’ve learned how to be a better m...

Lithium Technologies
Lithium Technologies
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  • Let’s face it- companies can mock products easily; we see it across the board with products and services all over the world. What companies are now competing on is the overarching customer experience they create for their customers.   All touchpoints. All channels. At all times.   If you look at brands who are leaders in their industries today, you will see that their customers are their number o...

Lithium Technologies
Lithium Technologies
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  • With the start of October, we celebrate all of you for being top contributors to our community! We value when you take the time to provide insights for all of your peers to see.   You can catch our MVP’s at certification week, listening in on our podcast series or celebrating our community’s 9th birthday! Wherever you are on the community, we appreciate you for always keeping the wheels turning an...

Lithium Technologies
Lithium Technologies
Blog Post
  • Lithium CX Files: Breast Cancer Care Uses Community to Empower Women with Support and Knowledge   “We’re the largest single cancer forum in the U.K.” Anna Brown – Digital Community Officer, Breast Cancer Care   With Breast Cancer Awareness Month in full swing, we thought there was no better time than now to shine a spotlight on our friends at Breast Cancer Care. Aside from being the bearers of ...

Lithium Technologies
Lithium Technologies
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  • Team Lithium is happy to announce that we will be sponsoring a webinar with Incite Group on how to “Evolve Your Social Customer Support Strategy to Deliver Personalized and Meaningful Experiences.” We’re kicking off this event on Thursday October 5th at noon (EDT), so secure your spot here to be on the listening crew!   You’ll be hearing from Calvin St Juste ( )  from Comcast, Arman Belding ( ) fr...

Lithium Technologies
Lithium Technologies
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[Webcast] The Next Generation of Social: A Look at Lithium's Reach & Response Solution

 
Lithium Technologies
Lithium Technologies
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Spotify: The journey to Total Community

 
Lithium Technologies
Lithium Technologies
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[Webcast] CX: Measure what matters most

 
Lithium Technologies
Lithium Technologies
Blog Post
  • Lithium’s own Dayle Hall @DayleH, SVP of Marketing, teamed up Bernie Borges, @BernieB, CMO of Vengreso, and recorded a 5-episode podcast series to help you cultivate a more focused marketing strategy in the world of B2B. These podcast episodes are under 20 minutes each; a snackable audio track you can listen to whenever you please!   With the current state of social, are organizations getting bett...

Lithium Technologies
Lithium Technologies
Blog Post
  • Positive customer experiences are CRITICAL these days – in fact, more and more customers will make note or complain publicly about a bad customer experience, often resulting in that customer leaving the brand, for good..    Lithium Technologies’ VP of Product Marketing, Leslie Jordan ( ), and StubHub’s Customer Service and Social Media leader, Mary Hill( ), will discuss how to overcome the hurdle...

Lithium Technologies
Lithium Technologies
Blog Post
  • At Lithium, we know the importance that technology plays in amplifying a brand’s social media efforts. However, we were curious to understand exactly to what extent technology can be the catalyst for enabling social media marketing to drive real and measurable business results. So, to answer this question, we partnered with Forrester to see if one of our biggest assumptions was true: that brands i...

Lithium Technologies
Lithium Technologies
Blog Post
  • Klout Topics: A Field Guide from the Lithium Data Science Team   One of the primary machine learning pipelines created by the Applied Data Science team here at Lithium is the topic scoring system. Using a pre-defined topic set, the system: Measures the topics a person on social media is likely to react to (the user’s interests) Measures the topics that are more likely to generate engagement from ...

Lithium Technologies
Lithium Technologies
Blog Post
  • Greetings to our SMM and Community users-   We’re kicking off a fully-loaded Fall of new educational training & certification sessions. We invite you to join us all next week at our Lithium (San Francisco) HQ on September 25-29th! Here, you will meet passionate Digital CXers, covering all beginning, intermediate, or advanced topics, to help you hone your skills and deploy best practices your own s...

Lithium Technologies
Lithium Technologies
Blog Post
  • It’s that time of year again…eBooks, webcasts and social, oh my!   A couple noteworthy things happening as we say goodbye to summer and hello to Autumn. And if you’re down under, you’ll be saying hello to Spring!   We got to celebrate with you our communities 9th birthday and with that, we wanted to dish out the best content! We wanted to thank you for all your support by offering a spectacular t...

Lithium Technologies
Lithium Technologies
Blog Post
  • Lithium’s own Dayle Hall @DayleH, SVP of Marketing, teamed up Bernie Borges, @BernieB, CMO of Vengreso, and recorded a 5-episode podcast series to help you cultivate a more focused marketing strategy in the world of B2B. These podcast episodes are under 20 minutes each; a snackable audio track you can listen to whenever you please!   During episode 3, we let you be a fly on the wall and listen to ...

Lithium Technologies
Lithium Technologies
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Beyond Support—How B2B High Tech Communities Drive Revenue and Customer Retention

 
Lithium Technologies
Lithium Technologies
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New mobile optimized landing page detected

 
Lithium Technologies
Lithium Technologies
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  • What you can learn about delivering awesome digital CX from Southwest Airlines and Sprint   Delivering amazing digital customer experiences is an imperative for every business today. But how do you create those experiences? And what impact can it have on your business? How do you break down siloes among marketing, customer service, public relations? Further, how do you create a single lens view of...

Lithium Technologies
Lithium Technologies
Blog Post
  • Lithium’s own Dayle Hall @DayleH, SVP of Marketing, teamed up Bernie Borges, @BernieB, CMO of Vengreso, and recorded a 5-episode podcast series to help you cultivate a more focused marketing strategy in the world of B2B. These podcast episodes are under 20 minutes each; a snackable audio track you can listen to whenever you please!   A recent Gartner study reported that less than 1% of organizatio...

Lithium Technologies
Lithium Technologies
Blog Post
  • Delivering amazing digital customer experiences is an imperative for every business today. But how do you create those experiences? And what impact can it have on your business? How do you break down siloes among marketing, customer service, public relations? Further, how do you create a single lens view of the customer so that the customer feels as if they are interacting with ONE company and not...

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