Lithium Technologies is a San Francisco-based provider of software that allows businesses to connect with their customers on social media and digital channels. Lithium was founded in 2001 as a spin-out from GX Media, which created technologies for professional rankings and tournaments and now hosts a number of popular gaming sites. The company's founders include Lyle Fong, Michel Thouati, Kirk Yokomizo, John Joh, Nader Alizadeh, Michael Yang, and Matt Ayres.

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Lithium Technologies
Lithium Technologies
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  • AIR TRANSPORT: SURVIVING THE NEXT DECADE Author: Dave Evans () , Lithium VP, Social Strategy, Travel & Hospitality Over the next ten years, a host of digital-first players along with online existing travel aggregators, travel service platforms, mobile apps and meta-search engines will significantly disrupt the industry. The ability to maintain control over passenger experience from consideratio...

Lithium Technologies
Lithium Technologies
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JAN 22 2018

  • Community Manager Appreciation Day 2018 It’s Community Manager Appreciation Day 2018 and we want to thank the community managers who ensure every Lithium-powered community is a vibrant, engaging, and awesome place for customers to gather, get help, and share experiences. Being a community manager is a tough job. It takes passion, dedication, and most importantly, a belief that helping customers ...

Lithium Technologies
Lithium Technologies
Blog Post
  • How Beyond Bank Australia Saves 30+ Hours a Month on Reporting With more than 200,000 customers and assets under management in excess of $5 billion, Beyond Bank Australia is one of the nation's largest 100% customer-owned financial institutions. Their social customer service teams were struggling to keep up with demand, while their community manager was bogged down with endless hours compiling ma...

Lithium Technologies
Lithium Technologies
Blog Post
  • Constant Contact drives a 98% customer retention rate with digital and community customer support.  Constant Contact provides hundreds of thousands of small businesses with online marketing tools, resources and personalized coaching to help them grow their business. With a promise to prioritize a great customer experience and deliver customer support through multiple channels, the company turned ...

Lithium Technologies
Lithium Technologies
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  • Masters of Digital CX: European Edition Community & Beyond Your brand’s community is vital to fostering a positive customer experience  that boosts sales, reduces service costs, sparks innovation, and builds long-term brand loyalty and advocacy. But how do you do that? In  episode three of our Masters of Digital CX series, you’ll learn how your customers at every stage of their journey can benefi...

Lithium Technologies
Lithium Technologies
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  • Top Contributors 2017 and Year in Review 2017 was an awesome year for the Lithium Community – thanks to each and every one of you! We’re taking a look back at some of the highlights of 2017 for Lithium, and excited to reveal who are top contributors were for the year. Ready to find out? Read on…. Highlights on the Lithium Community in 2017: Launched a “New Look” on Our Community - We launched o...

Lithium Technologies
Lithium Technologies
Blog Post
  • How Beyond Bank Australia Saves 30+ Hours a Month on Reporting With more than 200,000 customers and assets under management in excess of $5 billion, Beyond Bank Australia is one of the nation's largest 100% customer-owned financial institutions. Their social customer service teams were struggling to keep up with demand, while their community manager was bogged down with endless hours compiling ma...

Lithium Technologies
Lithium Technologies
Blog Post
  • Whether through social media marketing or social customer service, Lithium customers rely on us to help them create and deliver awesome customer experiences. We’ve gathered the stories and business results from 8 of our retail customers to help you discover how Lithium can create an impact for your customers and your revenue. “By utilizing social listening through Lithium SMM for Service, we are ...

Lithium Technologies
Lithium Technologies
Blog Post
  • Masters of Digital CX: European Edition The Future of Social Media Management Social should be an imperative for the entire business as it is a pivotal part of providing your audience with a great digital CX. Are you still struggling to get on the right track? Watch episode two in our Masters of Digital CX series to learn from social media leaders that will not lead you astray. Filmed at our LiNC...

Lithium Technologies
Lithium Technologies
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  • We decided to interview Becky Scott, former Program Manager at Cisco, as she has now joined Team Lithium. We are thrilled to have Becky on board with us, now as a Sr. Solutions Architect.  Check it out!  What was your favorite part about being a Rockstar?  By far it was the other Stars who made it great. The members are helpful, vocal, and a lot of fun. How was community management relevant to ...

Lithium Technologies
Lithium Technologies
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  • Do you know how to shape your customer experience for GenZ? Born between 1995-2010, these customers are digital natives, social, collaborative, global, sharers, and influencers. Their expectations of CX is driven by their online upbringings. How can you prepare and meet them? Here are some tips based on what Gartner recommends: Join the conversation Ask them what they want Meet them on mobile...

Lithium Technologies
Lithium Technologies
Blog Post
  • Master of Digital CX: European Edition Digital CX is the New Playing Field Whether you are a new to the subject or more seasoned, we want to equip you with all the need-to-knows about digital customer experience. Learn how to leverage your toolbox, deploy a strategy, and outshine the rest in today’s challenging and competitive landscape. In this first episode of our Master of Digital CX series, y...

Lithium Technologies
Lithium Technologies
Blog Post
  • With one-to-one conversations accounting for over two-thirds of all social content created by brands, it’s critical to use the right technology in the right way. SMS is a preferred channel for customers, with 76% of global customers already using it to connect with brands. But using SMS for customer service isn’t as simple as it sounds. What are some SMS best practices? We’ve put together 10 tips...

Lithium Technologies
Lithium Technologies
Blog Post
  • Constant Contact drives a 98% customer retention rate with digital and community customer support.  Constant Contact provides hundreds of thousands of small businesses with online marketing tools, resources and personalized coaching to help them grow their business. With a promise to prioritize a great customer experience and deliver customer support through multiple channels, the company turned ...

Lithium Technologies
Lithium Technologies
Blog Post
  • YouTube believes that everyone deserves to have a voice, and that the world is a better place when people listen, share, and build community through stories. As part of this experience, they wanted to support and celebrate their community of creators, by giving them the necessary tools, information, and inspiration to bring their talent to life.  How did they do this? With a redesigned, responsiv...

Lithium Technologies
Lithium Technologies
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  • That's a wrap! December flew by, per usual... We had so much going on on the community and in our own personal lives. December is a time filled with positive cheer, warm memories and gratitude for such a great year- at least, that's what we can hope for! While some of you may have enjoyed a vacation, time off with loved ones, or just some good 'ol "unplugging", there was no lack of activity and w...

Lithium Technologies
Lithium Technologies
Blog Post
  • As part of our efforts to provide exceptional service to our customers, we wrote up what we've seen and done in 2017 as a retrospective.    Redesigned Support Pages We have redesigned our support information page. Here, you can now meet some of the support team and drill down to meeting the full team that you might directly interact with on a regular basis; you can also get a quick glance of the...

Lithium Technologies
Lithium Technologies
Blog Post

Get Flashy!

  • As the clock strikes midnight on New Year’s Eve, you might find yourself singing: “Should auld acquaintance be forgot and never brought to mind…” From San Francisco to London and New York to Sydney – and everywhere in between – people around the world will be bidding farewell to 2017 and welcoming in 2018 with open arms. It’s hard to believe that another year is just around the corner. Seriously, ...

Lithium Technologies
Lithium Technologies
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Get Baking!

  • Whether you’re schoolin’ your friends or coworkers at this year’s gingerbread house making contest or simply pulling some fresh-baked cookies out of the oven just in time for Santa’s arrival – or, in all reality, to stuff into your own mouth without any shame whatsoever – many people find themselves cooking up a storm during the holiday season. (For all of you culinary geniuses out there, we say T...

Lithium Technologies
Lithium Technologies
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Get Puzzled!

  • “‘Twas the night before Christmas, when all through the house Not a creature was stirring, not even a mouse…” It’s pretty hard to get through the holiday season without hearing the opening verses to this poem at least once or twice – likely with the sounds of sugar plum fairies dancing in the background. (Sorry for getting that stuck in your head now!) Regardless of what holiday you celebrate, th...

Lithium Technologies
Lithium Technologies
Blog Post
  • Lithium Training Services is pleased to announce our schedule for both live and distance classes for the first three months of 2018. These classes provide a great opportunity for in-depth learning from Lithium product and strategy experts on a wide range of topics. Complete course descriptions and links to register are provided here. Distance Learning – January 11th, 2018 – 8 AM Pacific Time Comm...

Lithium Technologies
Lithium Technologies
Blog Post

Get Inspired

  • There’s nothing like sipping on eggnog, warm apple cider, or even a (dare we say, #basic) pumpkin spice latte to get us into the holiday spirit. Those are the quintessential flavors of the season and, whether we like to admit it or not, they give us all of those “warm and fuzzy” feels that make us want to spread non-stop holiday cheer. (Clearly, someone spiked the eggnog!) And because all of us a...

Lithium Technologies
Lithium Technologies
Blog Post
  • Customer Success Story: GoDaddy GoDaddy powers the world’s largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and more than 71 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers, and manage their work. With so many customers building businesses, it just...

Lithium Technologies
Lithium Technologies
Blog Post
  • Do you have budget expiring at the end of this month?  We know the end of the year is tough. We don’t want to tack on another event to your calendar, so we are giving you all the opportunity to pre-pay for your team’s education with training credits you can use anytime in the next year. Sounds pretty great, right? Yes. You can use your available budget, without having to specify exactly for what...

Lithium Technologies
Lithium Technologies
Blog Post

Get Crafty!

  • Lithium’s Tips for Holiday Cheer Tip 2: Get Crafty! Whether you’re decking the halls, lighting the menorah, or taking part in whatever other festive holiday traditions you may have, the holidays season is always a busy one. Even though the holidays are technically a time when we’re all supposed to be winding down – wishful thinking, right? – it seems like there’s never a shortage of things to do ...

Lithium Technologies
Lithium Technologies
Blog Post

Get Groovin'!

  • The holiday season is here in full force. Honestly, it’s hard to believe that we’ll soon be saying “bye” to 2017. Where did the time go? And although you’re probably in the throes of tying up loose ends before you dash off to enjoy a little holiday R&R, the good news is that the holiday season is a time to slow down, enjoy a lot of laughs with family and friends, eat tons of delicious food, and, i...

Lithium Technologies
Lithium Technologies
Blog Post
  • The holiday season is here in full force. Honestly, it’s hard to believe that we’ll soon be saying “bye” to 2017. Where did the time go? And although you’re probably in the throes of tying up loose ends before you dash off to enjoy a little holiday R&R, the good news is that the holiday season is a time to slow down, enjoy a lot of laughs with family and friends, eat tons of delicious food, and, i...

Lithium Technologies
Lithium Technologies
Blog Post
  • Investing in the right technology – to meet customer demands and deliver the best digital customer experiences – is the priority facing all CMOs today. -Dayle Hall ( )    I’ve said this one thousand times during customer and prospect meetings: every single person within a business is responsible for delivering a consistent and cohesive customer experience across all touch points. Digital is where ...

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