LivePerson is a publicly held American technology company that develops products for online messaging, marketing, and analytics.

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LivePerson
LivePerson
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LivePerson
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LivePerson
LivePerson
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  • LivePerson does Costa Rica
    LivePersonThis year marked the third annual Outstanding Employee Awards (OEA), LivePerson’s peer-nominated recognition program.  Not only were award winners recognized throughout the company as top performers, but they were also sent on an amazing trip as a special “thank you” from LivePerson. Our first year, we traveled to Riviera Maya, Mexico, which was followed the next year by a trip to Barcel...
LivePerson
LivePerson
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  • The Key To Leveraging Hybrid Chatbots
    Rurik BradburyTraditionally, most brands’ customer service is done via phone, with a small shift in recent years towards email and live chat. These new options have allowed customer care agents to operate more efficiently, helping multiple customers at once -- as opposed to one at a time with traditional voice.  MessagingRead more
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LivePerson
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  • Travelers want to message with their airline, new research finds
    ResearchLivePerson recently conducted a survey to uncover what consumers wanted from their preferred airlines in terms of customer service communications. After surveying 1,200 US-based consumers age 18+ who travel four or more times a year, we found that messaging plays a key role in increasing the overall satisfaction consumers feel with their preferred airlines.Read more
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  • How Messaging Is Transforming the Customer Experience
    Robert LoCascioWhen you’re trying to get in touch with a friend to make plans, how do you do it? E-mail, text, Facebook? What you probably don’t do nowadays is call them. Why, then, are we still forced to communicate with brands through an 800 number? At one time, call centers were the only interactive connection between consumers and brands, aside from the in-store experience, and often, in-store...
LivePerson
LivePerson
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LivePerson
LivePerson
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  • Bots should be toasters, not knock-off humans
    Rurik BradburySince the creation of the concept of robots, they have usually been imagined as humanoid creatures, modeled after our own appearance: head, torso, arms, legs and, so on. Even though there’s no good reason why robots should have those things, people tend to imagine the future by taking a facsimile of what we know today and projecting something very similar in the future, with an added...
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LivePerson
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  • The bots bubble has burst, but they’ll be back
    Rurik BradburyBradford Cross, a founding partner at machine learning and big data venture capital fund DCVC, wrote an interesting post on his blog about the impending end to today’s bots hype period, including one section called “Bots Go Bust.” He is right in the sense that hopes for bots will soon crash to Earth, the fRead more
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LivePerson
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  • When the human and digital worlds converge
    Steve FitzjohnIn the past 150 years of telephone technology, there are three landmark dates: 1876, when A. G. Bell first shouted, ‘Mr. Watson, come here’ into a mouthpiece; 1984, when Motorola introduced the first mobile phone; and 2007, when smartphones went mainstream.Read more
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LivePerson
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  • How to Choose the Best Customer Care Technology
    Robert LoCascioWhen it comes to technology, change is constant and rapid. However, while consumers adopt new gadgets, platforms, and services quickly, why do established brands scramble to keep up?Read more
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LivePerson
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  • What Would Customers Choose If They Could Keep Only 1 App?
    LivePersonFrom DMing on social media, text messaging, and Snapchatting to traditional phone calls and emailing, the ways to connect with others are growing. But which method is preferred? LivePerson research has revealed that consumers rank text messaging as #1.Read more
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LivePerson
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  • Social Media Will Not Solve Customer Service Issues
    LivePersonPeople are constantly connected through social media. For years, brands have tried to join this cultural shift by using social platforms as another vehicle for customer service. But LivePerson research on the topic reveals that brands are ineffective in these spaces, as consumers prefer messaging to social media when they need to resolve an issue.Read more
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LivePerson
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  • Your Brand & Bots: A Guide to Getting Started
    Mary DorsettThey go by many names — chatbots, artificial intelligence (AI), and intelligent assistance (IA). No matter what you call them, we’re way past the point of just talking about bots; you should already be incorporating them into your consumer engagement strategy.Read more
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LivePerson
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  • Evaluate the Effectiveness of Your Customer Care Team: 5 Crucial Steps
    Barry LammLeading brands understand the importance of providing top-quality customer service. A bad experience is often as much of a deal breaker as an inferior product. The most successful brands make deep investments in their customer relationships, and, in turn, their customers remain loyal.Read more
  • Admit It: You Shopped Online This Holiday Weekend
    Rurik BradburyThe Thanksgiving holiday was the most interactive shopping weekend in history, with more and more people turning to the conveniences of mobile purchasing. Black Friday sales broke records as the first billion-dollar mobile shopping day the U.S.Read more
  • LivePerson in the News: Why Snap Wins, Google’s Click to Message, & How to Use Bots
    Andrea FjeldOur mission to create meaningful connections is the core of our platform, LiveEngage, which facilitates and strengthens relationships between brands and consumers. Recent work to spread this mission includes several consumer surveys, empowering enterprise brands with Google’s new click-to-message AdWords extension, and our continued research around bots.  Read more
  • Black Friday, Cyber Monday, & the “Christmas Creep”: How Real Brands Cash In over the Holidays
    Andrew AkmanThe holiday shopping rush pushes earlier every year. Black Friday now leaks into Thanksgiving, when some retailers open their doors even before customers are satiated with turkey and pie. And Cyber Monday deals are no longer limited to a single day, as e-retailers look to lock down sales. How can brands distinguish themselves and thrive during the months-long frenzy?Read more
  • FeedingNYC’s 15-Year Anniversary: Help New Yorkers in Need Celebrate Thanksgiving
    Andrea FjeldHelping others is a cornerstone of our company and a year-long endeavor. Particularly around the holidays, our thoughts turn to those less fortunate, and we use this time of reflection to give back to our communities. In the spirit of our core value, one Thanksgiving tradition of the New York offices is to join forces for FeedingNYC — which will take place on Tuesday, November 22.Read ...

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