LivePerson is a publicly held American technology company that develops products for online messaging, marketing, and analytics.

Wikipedia
LivePerson
LivePerson
Blog Post
  • Andrew CanningtonWe use websites every day. Twenty-eight-years old and the primary source of information for most consumers, websites are an integral part of our lives. Nearly 90% of Australians are now online, and we spend almost six hours a day connected to the internet. But when it comes to driving sales, e-commerce is still underperforming. Read more at CEO Magazine. Read more

LivePerson
LivePerson
Blog Post
LivePerson
LivePerson
Blog Post
  • Rurik BradburyWhen people started building websites in the mid-’90s, it was under the assumption that e-commerce would very quickly eclipse old-fashioned bricks-and-mortar shopping. But after more than two decades, only 8–9% of sales happen online. It sounds strange to say it, because our smartphone-dependent lives feel quite different from before, but e-commerce on the internet has failed. Read m...

LivePerson
LivePerson
Blog Post
  • Rurik BradburyYou can’t ignore the growing prominence of artificial intelligence (AI) in today’s retail landscape. According to IDC, 40 percent of retailers will have developed a customer experience architecture supported by an AI layer by 2019. Will your business be one of them? Retailers that fail to incorporate an AI-backed solution into their business strategies will face myriad consequences t...

LivePerson
LivePerson
Blog Post
  • Andrea FjeldThe increasing use of AI, and specifically conversational AI such as Alexa, Siri, and Google, has posed many questions. Why do all the conversational AI interfaces default to women’s voices? Will the continued use of AI carry with it the gender stereotyping and historical baggage of the last 30 years, when women in technology were largely marginalized? What does this new paradigm mean ...

LivePerson
LivePerson
Blog Post
  • Robert LoCascioThe Internet fundamentally changed the very nature of commerce. It was easy to see the appeal of online shopping when we started building websites in the 1990s: It was much more convenient than visiting a physical store. In the years since, retailers have watched statistics steadily climb as people make more of their purchases directly through digital channels. The latest proliferat...

LivePerson
LivePerson
Blog Post
  • Rurik BradburyConversational interfaces like messaging apps have become the default way consumers connect with each other. Compared to voice, they’re used as much as 90% of the time. The realisation of these consumer preferences, coupled with a growing appetite for new technologies, has led to the rise of conversational commerce — and an industry of people focused on the design, development, creat...

LivePerson
LivePerson
Blog Post
  • Andrew CanningtonMillennials (18–34 years old) are one of the most impactful groups of consumers globally. This generation is estimated to grow fourfold, to account for 50% of Australia’s population by 2030. In customer service and brand experience, these consumers have high expectations and low tolerance. They are more likely to switch to a competitor brand if their preferred brand provided poor ...

LivePerson
LivePerson
Blog Post
  • Robert LoCascioYou may not know me or even my company, LivePerson, but you’ve certainly used my invention. In 1995, I came up with the technology for those chat windows that pop up on websites. Today, more than 18,000 companies around the world, including big-name brands like T-Mobile, American Express, Citibank and Nike, use our software to communicate with their millions of customers. Unlike mos...

LivePerson
LivePerson
Blog Post
  • Andrew CanningtonArtificial intelligence — or AI — is touted as the most transformative technology of our time. The biggest organisations in the world are actively pursuing AI integrations, and, to a certain extent, some have adopted AI in a meaningful way. But in their efforts to progress, enterprises often ignore AI’s limitations. While an incredible technology, it is not a standalone solution, ...

LivePerson
LivePerson
Blog Post
  • Rurik BradburyThe implementation of voice commerce in supermarkets has hit the headlines of late as the rise of artificial intelligence (AI) technology begins to revolutionize even the most mundane moments of our everyday lives. While automation in the grocery sector is still at an early stage, a new battle is starting between major supermarkets and this technology will be on the front lines. The ...

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