Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • In a call center setting, having a telephone and a computer is just the norm. They are the basic necessity to get the job done. These days, consumers and customers are expecting more and more from businesses regarding their customer service. Because of that, many companies are arming themselves with Computer Telephony Integration or CTI. […] The post Streamlining Call Center Operations And Improvi...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • Selling your product or service to your customers naturally involves sharing a decent amount of product information with them, but experienced telesales professionals employ a few more tried-and-tested strategies than that. In order to meet their sales targets, some telesales experts provide their customers with a more detailed product information, leaving no questions unanswered in their […] The ...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • It is very common to see startup entrepreneurs brimming with passion about their new business idea, or even seasoned business owners who are so excited about their latest product or service that they pour in most of their resources to develop it. Sadly, it is also very common to see many of these bright-eyed entrepreneurs […] The post Analyze Your Market Demand, Size, And Trends With The Help Of M...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
YouTube Video
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
YouTube Video
  • Tech support call center reps should not just take calls—they should have every customer's best interest at heart while doing so. With such measures, Magellan Solutions and other companies can one day make mishandled calls a thing of the past. http://www.magellan-solutions.com/call-center-services/inbound/technical-support/ Tech support improves customer satisfaction, brand loyalty and indirectly...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
YouTube Video
  • A mishandled call means a great deal to many technical support call centers. To customers this is the least expected scenario. To a contact center, this occurrence is to be avoided like the plague. http://www.magellan-solutions.com/call-center-services/inbound/technical-support/ Technical call center agents need a good understanding of how the product works and how customers usually use the pro...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
YouTube Video
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
YouTube Video
  • Customer service, as one of Magellan Solutions phone representative put it, "is helping out customers, and enjoying it because you can make a difference in someone's life." Inside the offices of Magellan Solutions, one call center agent gives us a brief tour of her work life and what it means to be in the Customer Service Industry. Magellan provides small and medium businesses with top call cen...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
YouTube Video
  • An Australian consumer electronics company, known for its exceptional customer care, partnered with Magellan Solutions to handle its technical support call centre. During the economic crisis, the company faced the challenge of keeping a global support centre while trying to exceed customer expectations. Outsourcing to Magellan enabled the company to focus on its resources and maintain a high level...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
YouTube Video
  • Magellan Solutions Outsourcing Inc. is a fast-growing Philippine-based inbound call center for small and medium businesses around the world. It offers a wide range of BPO and call center services: order taking, message transcription, help desk, technical support, lead generation, telephone answering services, customer service, lead generation, telemarketing, inbound surveys, message transcription,...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
YouTube Video
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • All around the world, business owners are constantly searching for ways to grow their businesses, usually through external means. Hiring new employees, investing in more advanced equipment, and sending your staff to more skills training are all helpful and effective, at varying degrees. But what many of these business owners don’t realize is that sometimes, […] The post Maximize Customer Loyalty B...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • A 24/7 answering service is one proven solution to the real problem many business owners face today: “How can I provide an outstanding level of customer service my clients will fall in love with?” Because as much as they would want to always be there for their valued clients, the reality for many of these […] The post Open Your Business Even If It’s Holiday! Get 24/7 Answering Service appeared fir...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • If somebody ever tells you that mobile app development is a big business, you better believe it. Statistics show that the two most popular app stores — Apple and Google Play — have a reported number of around two million apps each. Research shows the revenue from mobile games worldwide for 2016 is over US$ […] The post The Importance Of An Outsourced Mobile App Development Service In The Gaming In...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • You probably know by now that B2B lead generation methods differ slightly from B2C lead generation methods, owing to the differences between individual consumers and companies. Individual customers are generally easier and less expensive to market products to than business entities. Individual consumers also require less time to arrive at a purchasing decision, as compared […] The post Why Content...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • Good news for companies needing expert legal assistance: you can now have expert lawyers and law practitioners perform your legal processes without having to hire them full-time, or pay them high retainer fees. Legal process outsourcing makes it much easier for your company to focus on your core competencies and your clients without having to […] The post Legal Process Outsourcing Helps Companies ...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • Here’s a fact that may make you rethink your customer service delivery: 75% of customers feel it takes too long for them to get in touch with an agent, according to a survey by Harris Interactive. Even if the “too long” part of this finding is completely subjective – some customers think five minutes is […] The post Give Instant Answers To Your Customers By Outsourcing Live Chat Support appeared f...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • Businesses and organizations of all kinds and sizes, whether for profit or non-profit, accumulate tons of paper forms, documents, and files within just one year of operation. Employees’ records, audit reports, minutes of meetings, receipts, government certificates, tax and legal documents are just some of the important files and forms that keep businesses running.   […] The post Let Properly Train...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • For businesses that are still working on developing their own self-service order taking portal, having professional order takers on board is crucial. But even if you already have a fully operational order taking service for your customers who prefer ordering by themselves, the presence of live order takers is still a valuable asset for your business, […] The post No One To Handle Your Incoming Ord...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • Many companies rely on the services of outbound call centers to help them increase their sales and profits. Whether that is for a recurring time of their business operations, like during the Christmas season, or for a one-time promotional and marketing campaign of a new product, outbound call center agents act as a company’s additional […] The post Have Sales Experts Man Your Phone Lines, Outsourc...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • In a hospital or medical clinic, there are also administrative tasks that need to be done. There are auditors, billing professionals, and medical coders. They are the ones who take care of the papers, bills and other information needed for a patient to get on with his or her treatment. They are all important but let us […] The post What Is Medical Coding And How Does It Helps In Improving Patient ...

Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Post
  • For some business owners, outsourcing a BPO company is at the top of their minds when they need the services of professionals from every possible business sector. Whether they are looking for polite customer service representatives, engineers adept in structural design or experienced architects, going to an established BPO company is their proven strategy for […] The post Hire Professional Archite...

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