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Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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  • What Are The Effects Of Outsourcing Jobs To The Philippines?
    A growing number of entrepreneurs and companies worldwide are outsourcing their non-core tasks to offshore locations, particularly the Philippines. Dubbed as the new call center capital of the world, this Southeast Asian archipelago proved to be a reliable provider of world-class customer service and other specialized professional services. In exchange for the superior quality of […] The post What...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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  • Surprise BPO Employers With Your Impressive Resume Format
    Interested in call center jobs? Whether you’re an aspiring call center agent or a veteran getting ready to go back to the field, you can increase your chances of getting hired by stunning BPO employers with an impressive resume format. What’s in a resume? When competing with countless other hopefuls for a job, a well-written […] The post Surprise BPO Employers With Your Impressive Resume Format ap...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • How To Enhance Customer Experience Through An Omni-Channel Call Center
    Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts of information and multitudes of communication channels, how do you keep up with their growing demands and create positive customer experience each time? Customers now expect brands to be […] The post How To Enhance Customer Experience Through An O...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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  • Boost Your Business With These B2C Lead Generation Ideas and Strategies
    With an ever-increasing population of buyers and consumers, one may think generating qualified leads is an easy task. But owing to the gradually fierce competition and the overwhelming information and distraction vying for your consumers’ attention, business owners and marketers have a task that seems insurmountable. Thankfully, there are a number of proven b2c lead […] The post Boost Your Busines...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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  • 5 Ways To Expand Your Business With BPO Services
    Business expansion is always top of mind for the most ambitious and driven entrepreneurs. Whether they are managing a startup, SME or large corporation, expanding their operations is a common long-term goal. What stops many of these business owners from achieving this goal is lack of resources in terms of time, people, skills or finances. […] The post 5 Ways To Expand Your Business With BPO Servic...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • Looking To Hire Call Center Employees? Here Are Interview Questions You Should Ask Your Applicants.
    Applicants to BPO jobs are many, but to hire the right candidates, you need to know which questions to ask during their job interviews. Call center interview questions are different from other industry’s job interview questions because there is a certain skill set, knowledge, personality and values that call center employees must possess in order […] The post Looking To Hire Call Center Employees?...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • Reasons Why Millennials Love To Work At Call Centers
    Depending on who you ask, the idea of working at call centers can range from amazing to just okay. If you ask the millennials, also called the Gen Y population, you’ll find that majority of them have a positive perception about call center jobs. There seems to be something about the call center culture that […] The post Reasons Why Millennials Love To Work At Call Centers appeared first on Magella...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • Benefits Of Outsourcing For Startup Companies
    Today’s startup companies operate in a very exciting time. They have almost endless possibilities, with many technological tools working at instant speed, at their disposal. Even society’s perspectives on ways of doing business evolved. Half a century ago, the thought of an entrepreneur working with someone halfway across the globe may sound ludicrous and impossible. […] The post Benefits Of Outso...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • What Employee Qualities are Call Centers Looking for?
    Your customer service is only as good as the caliber of the agents who provide it. As front liners, customer service employees serve as the human element of your company. Being in direct contact with clientele puts them in the position to not just offer solutions, but to empathize with customers and make them feel […] The post What Employee Qualities are Call Centers Looking for? appeared first on...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • Benefits Of Booking A Flight Through A Call Center
    A proven way to impress today’s airplane-flying customers is to provide a hassle-free and quick service, particularly in making flight reservations. Some companies in the travel services industry have already decided outsourcing this task to call centers and BPOs is a practical and effective alternative to hiring their own reservation agents. Aside from the cost […] The post Benefits Of Booking A ...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • What Impact Does Outsourcing Have On Your In-House Employees?
    If your in-house employees have too much on their plates, then you need to consider outsourcing. It’s not about replacing your staff with an offshore team in a bid to widen profit margins. It’s about spreading out the work load and making office life more bearable for your in-house hires. Here’s what outsourcing service can […] The post What Impact Does Outsourcing Have On Your In-House Employees?...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • Questions You Should Ask Before Outsourcing Your Services
    Outsourcing is no longer optional. It has become a necessity in an increasingly competitive business landscape. Doing so can give you an edge over your larger and more established competitors. US companies hired over 14 million offshore employees in 2013 alone – testament to outsourcing’s role in growing and sustaining a business. But for all […] The post Questions You Should Ask Before Outsourcin...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • Reasons To Choose Philippine Call Center Services
    It has been a widely reported fact that the Philippines overtook India as the new number one destination for call center services in the world. While both are progressing, Third World countries, there are strong reasons why Philippine call center services have been preferred over their fellow Asian counterpart. These are the most common reasons […] The post Reasons To Choose Philippine Call Center...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • What To Expect From The BPO Industry In 2017
    2016 was a great year for the Philippine economy, which grew by 7.1 percent in Q3 and outperformed other emerging economies in the region. It’s projected to grow by as much as 6 to 6.5 percent annually over the next three years. The Philippine economy is buoyed by OFW remittances and the business process outsourcing […] The post What To Expect From The BPO Industry In 2017 appeared first on Magell...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • The Rise Of Call Center Inbound Jobs In The Philippines
    Sleek office buildings, Uber cabs, 20-something call center agents hitting the bars and restaurants to unwind at 5 or 6 a.m., some in sweats and others dressed to the nines in corporate attire – welcome to the Call Center Capital of the World, where a single industry has transformed an entire nation and helped create […] The post The Rise Of Call Center Inbound Jobs In The Philippines appeared fir...
  • Guide to Getting Call Center Services For Small To Medium Businesses
    As a business owner, it’s easy to think that you can do it all, from hiring and balancing the books to providing call center services and marketing the product. Not only does this lead to burnout, it’s also counter-productive. It can compromise service quality and stall business growth. With customer expectations at an all time […] The post Guide to Getting Call Center Services For Small To Medium...
  • Reasons to Consider Outsourcing Healthcare Call Center Services
    These days, service quality isn’t a luxury – it’s the bare minimum for customers who expect healthcare providers to be efficient and attentive. Expectations when it comes to appointment scheduling, communications with referring medical professionals, and patient retention initiatives are at an all-time high. With this in mind, how does your organization plan to stay […] The post Reasons to Conside...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • The Rise of Millenials and the Need for an Omnichannel Call Center
    Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S. workforce. What’s more is that they love technology, making […] The post The Rise of Millenials and the Need for an Omni...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • Why It Is A Smart Move To Outsource IT Support In The Philippines
    The Philippines has been the reigning premier choice of Western companies for offshore outsourcing for the past couple of years, and for good reason. Filipinos have the ideal blend of qualities that customers, regardless of their country of origin, want in a call center agent: courteous, friendly and service-oriented. Over a million work in call […] The post Why It Is A Smart Move To Outsource IT ...
  • Offshore Outsourcing: How’s the English Communication Skills of Filipino Agents?
    In the commonly outsourced call center Philippines industry, call center agents are the backbone, voice and face of their clients. In our day-to-day life, call center agents are our heroes, attending to, and resolving our concerns with composure and patience. But the only way they can perform their job is if they can actually carry […] The post Offshore Outsourcing: How’s the English Communication...
  • Types of Transcription Services You Can Outsource
    Generally speaking, transcription is the process of converting audio or video into text. Though it sounds simple, it can be a tedious and time-consuming process, especially when it comes to transcribing hours-long files. Low quality audio and video can also be challenging to convert to text, particularly if you’re not used to the process. And […] The post Types of Transcription Services You Can Ou...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • Why Outsourcing Sales Agents Is A Good Move
    To say that outsourcing has taken the global business world by storm is an understatement. Many entrepreneurs and companies of all shapes and sizes have decided to delegate some of their business functions to third-party experts. While there is a growing list of companies outsourcing their tasks, there is also a growing list of services […] The post Why Outsourcing Sales Agents Is A Good Move appe...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • Why the Call Center Needs of Your Startup Can Be Totally Outsourced
    Contrary to what some business owners and entrepreneurs think, there are call centers and business process outsourcing (BPO) companies who cater to the needs of small and medium-sized enterprises (SMEs) and start-ups. If your start-up needs professional assistance on customer service, live phone answering and tech support but you don’t know where to get help, […] The post Why the Call Center Needs...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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New blog articles detected.

  • When A Private Practice Benefits From Outsourcing Too
    If you are a professional running your own private practice, you will be happy to know that there is an option to help you manage your business better. Outsourcing, named by Designhill as the biggest growth hack of 2016 and predicted to continue doing so this 2017, provides many benefits for enterprises of different sizes, […] The post When A Private Practice Benefits From Outsourcing Too appeared...
  • Hacking Your Startup Growth Through Outsourcing
    After months of strategic planning and execution, your start-up is finally ready and open for business. All your hard work paid off, but you know this is just the beginning. Now comes the exciting part: growing your start-up, and making sure it doesn’t fall under the grim 8 out of 10 mortality statistic. Growing your […] The post Hacking Your Startup Growth Through Outsourcing appeared first on Ma...
  • How Can You Maximize Outsourcing?
    Outsourcing has proven benefits – everyone, from small to big business owners, has given the practice a shot at some point in their business life cycle. It’s a known fact that it reduces costs, improves productivity, and boosts efficiency. So how do you make sure that you’re able to make the most out of this […] The post How Can You Maximize Outsourcing? appeared first on Magellan Solutions.
  • 5 Ways A Call Center Can Make Or Break Your Business
    There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more competitive to meet the ever-changing demands of businesses, that […] The post 5 Ways A Call Center Can Make...
  • 8 Hurdles SMEs Face and How Outsourcing Can Help
    Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and growth tactics like […] The post 8 Hurdles SMEs Face and How Outsourcing Can Help appeared first...
  • Outsourcing vs Hiring In-House Staff
    You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing, many startup entrepreneurs and established companies are considering outsourced services, if they are not yet already engaged with it. If […] The post Outsourcing vs Hiring In-Hou...
  • How to Totally Outsource the Call Center Needs of Your Startup
    Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt — so consider outsourcing voice services to a call center that can get the job done at a fraction of […] The post How to Totally Outsource the Call Center Needs of Your Startup appeared first on Magellan Solu...
  • 6 reasons why outsourcing a call center can work for your business
    New to outsourcing? Still wondering if it’s the next step for your business? Here are 7 reasons why outsourcing a call center can work for your business. 1. It increases efficiencies within your business Philippine call centers have decades of experience under its belt, which means its workforce can foresee and respond to every imaginable […] The post 6 reasons why outsourcing a call center can wo...
  • Why Live Phone Answering Is A Must In This “Instant” Driven World
    Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as […] The post Why Live Phone Answering Is A Must In This “Instant” Driven World appeared first on Magellan Solutions.
  • Why Customer Support Matters in the Age of E-commerce
    Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American […] The post Why Customer Support Matters in the Age of E-commerce appeared first on Mage...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Article

New blog articles detected.

  • For the outsourcing newbie: How to outsource a customer service call center?
    Outsourcing has been utilized by many businesses around the world for over a decade now, but some business owners still have wavering opinions as well as basic questions about this. So let’s start from the basic. How to outsource a customer service call center? First, determine what type(s) of customer service you want to outsource […] The post For the outsourcing newbie: How to outsource a custom...
  • Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO
    This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. […] The post Magellan Solutions is here because of its people. – Fred Ch...
  • Top 5 tasks that small business owners really need help with
    (As first seen as an answer by Magellan Solutions to a question posted on Quora) Small business owners often wear many hats. However, when is the time when one can’t have an additional hat anymore? Here are the top 5 tasks that small business owners really need help with: Website development Many small business owners, […] The post Top 5 tasks that small business owners really need help with appea...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
Blog Article

New blog articles detected.

  • How to preserve business values when outsourcing to an inbound contact center
    One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary to what they think, outsourcing does not translate to relinquishing control of your company’s standards or giving up your business identity. Here are the ways on how you can ensure […] The post How to preserve business values when outsourcing to an inboun...
  • How to solve your customer problems with inbound call center solutions
    Inbound call center solutions are meant to help your business retain customers by making sure that they stay happy with your brand and your products. Here are some of the most common customer complaints and how you can solve them with inbound call center solutions. The customer isn’t happy with the product The product didn’t […] The post How to solve your customer problems with inbound call center...
  • Why our clients love outsourced inbound services (And you should, too!)
    Outsourcing has been around for a while, and there’s a reason why clients keep coming back. From cost savings to business expansion, the benefits are clearly undeniable. Having served small to medium-sized enterprises since 2005, we’ve collaborated with companies from industries like travel and tourism to healthcare and consumer electronics. Looking to have outsourced services […] The post Why our...
  • 7 common misconceptions about inbound customer service outsourcing
    Actual experience and research studies have proven the many benefits of inbound customer service outsourcing. At the top of the list are lower overhead costs, greater work efficiency, and improved customer service delivery, which are all goals of any company. But not all top-level managers are convinced of these positive results, owing possibly to the […] The post 7 common misconceptions about inb...
Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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Magellan Solutions Outsourcing Inc
Magellan Solutions Outsourcing Inc
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