Marchex Inc. is a Seattle-based public company, founded in 2003, with offices in NYC and Las Vegas and over 300 employees. Marchex is a mobile advertising analytics company.

Wikipedia
Marchex
Marchex
Blog Post
  • If you’re in the market for a new role, we hope you’ll come by our booth #402 at TechFair Seattle 2018.  The conference will be held at the Bell Harbor International Conference Center and is expecting more than 100 of Seattle’s premier technology companies currently recruiting candidates in engineering, product, marketing, sales, design, finance and […] The post Looking for a new challenge? Visit ...

Marchex
Marchex
Blog Post
  • You’ve done your research, found a local shop, and take the leap to call and book an appointment or buy a part. Only to find out the voice on the other end says ‘No’. The Marchex Institute recently released findings from a new study that reveals the significant financial impact of saying ‘No’ to customers. […] The post Shut Down: How saying ‘No’ is costing your business appeared first on Marchex.

Marchex
Marchex
Blog Post
  • Today I’m with Scott Mitchell, Senior Product Marketing Manager for the Conversation Edition of Marchex Call Analytics. Scott’s team recently released a new Executive Overview Dashboard that’s designed to bubble up a summary of key metrics culled from the customer’s overall analytics data residing in the MCA platform. I sat down with Scott to discuss […] The post Interview with Scott Mitchell Prod...

Marchex
Marchex
Blog Post
  • Your company offers a wide range of experiences, and most are simple to book. For the more complex items like group bookings, you have agents standing by to help. These specialists can coordinate flights for a crowd, book hotel rooms in multiple locations, schedule ground transportation or unique experiences. But are the callers who need […] The post Travel sites: Get the calls you want; not the o...

Marchex
Marchex
Blog Post
  • Your programs boost kids’ knowledge; Call Analytics can help boost yours Summer is a chance to rejuvenate from a long school year, but it’s also a time to boost knowledge in subjects that could use some reinforcement. And while summer students gain the insights needed for success, your tutoring center should do the same. Since […] The post Summer learning for tutoring centers appeared first on Mar...

Marchex
Marchex
Blog Post
  • In case you missed it, the Marchex Institute put our speech technology to the test to learn what sorts of patterns exist across the country. America’s Speech Patterns uncovers trend from Alaska to Alabama sharing who talks the most, who curses the most and which curse words are most preferred! Read the recap:     […] The post May blog highlights appeared first on Marchex.

Marchex
Marchex
Blog Post
  • Q&A with Sori Ptalis, Operations Manager, Web Marketing for Dentists Long-time Marchex customer Sori Ptalis of Web Marketing for Dentists is joining me today to share her experience with Marchex. Sori has been the Operations Manager with the dental marketing company for over six years, as the company has grown in the digital advertising space. […] The post Meet Marchex Customer Web Marketing for D...

Marchex
Marchex
Blog Post
  • When you analyze nearly 7 million calls, there’s a lot of data to digest. Here at the Marchex Institute, we recently reviewed 6.8 million calls from consumers to businesses to reveal how conversations patterns vary across the nation. We sliced and spliced and skewered the data to look for interesting patterns that can help us […] The post America’s Speech Patterns: What’s up with Wyoming? appeared...

Marchex
Marchex
Blog Post
  • Attributing offline conversions doesn’t have to be complex. In the age where data is more accessible than ever, it’s natural to seek increasingly more granular insights. But, to what end? At Marchex, we aim to avoid over-saturation–pursuing data for data’s sake—and instead, focus on data that’s actionable. So, how can we quickly attribute offline conversions back to […] The post Attributing Offlin...

Marchex
Marchex
YouTube Video
  • The Call Log sets the stage for broad based data mining across all customer-to-business phone calls. Through a powerful combination of AI, NLP (Natural Language Processing), speech analytics and an extensive data lake, the Call Log lets you search throughout all your calls for insights that add value across multiple areas of operation.

Marchex
Marchex
YouTube Video
Marchex
Marchex
Blog Post
  • Our parents teach us to be polite from even the early days of childhood. Things like looking someone in the eye when you shake their hand or saying “please” and “thank you” are common coaching opportunities for toddlers. The Marchex Institute once uncovered that being polite even has a monetary benefit when we grow up—they […] The post America’s Speech Patterns: Tips for Dealing with Angry Custome...

Marchex
Marchex
Blog Post
  • We’ve all felt it—the frustration of not getting what we need from a customer service agent. For most, it’s a discouraging interaction that forces us to call another store, visit another website or seek another avenue to get what we need. For some, these frustrations boil over. The Marchex Institute analyzed 6.8 million calls from […] The post America’s Speech Patterns: Top Curse Words and How Age...

Marchex
Marchex
Blog Post
  • Join us for a 30-minute live overview of Marchex solutions and see for yourself how to get the most out of the calls driven to your business. Multi- or omnichannel marketers can be challenged when a prospect leaves the digital world via the phone or a store visit. Click-to-call ad types drive call volume, but […] The post Driving calls via digital marketing? Learn how to track beyond the click in ...

Marchex
Marchex
Blog Post
  • As a call center agent, fielding dozens if not hundreds of calls per day, you’re faced with diversity every time you pick up the phone. Potentially fielding calls from Texas, Alaska, New York and beyond – each bringing a new opportunity to connect with customers or prospects across the nation. But are there differences, tendencies […] The post Hello? Marchex Speech Analytics Technology Uncovers Co...

Marchex
Marchex
Blog Post
  • Insurance companies are in the numbers business. We’re not just talking about actuarial tables and claims ratios. To gain new business, insurance providers must drive a specific volume of leads to request quotes, as only a portion of these leads will fill out full applications, and even fewer still will convert to new policyholders. Many […] The post How insurance companies can drive more quote re...

Marchex
Marchex
Blog Post
  • With spring in full bloom and summer approaching, the “Moms, Dads and Grads” shopping season is here! Every retail sector from travel to automotive to telecom will offer exclusive promotions designed to make mom smile, dad proud and graduates excited about moving on to life’s next phase. To make the most out of it, retailers […] The post Retailers: Is your staff ready for moms, dads and grads? app...

Marchex
Marchex
Blog Post
  • With spring in full bloom and summer approaching, the “Moms, Dads and Grads” shopping season is here! Every retail sector from travel to automotive to telecom will offer exclusive promotions designed to make mom smile, dad proud and graduates excited about moving on to life’s next phase. To make the most out of it, retailers […] The post Retailers: Is your staff ready for moms, dads and grads? app...

Marchex
Marchex
Blog Post
  • Join us for a 30-minute live overview of Marchex solutions and see for yourself how to get the most out of the calls driven to your business. Multi- or omnichannel marketers can be challenged when a prospect leaves the digital world via the phone or a store visit. Click-to-call ad types drive call volume, but […] The post Driving calls via digital marketing? Learn how to track beyond the click in ...

Marchex
Marchex
Blog Post
  •   Happy May Day from Seattle. Before we dive into all that May has to offer (and before any zaniness begins), let’s take a moment for a quick recap of the highlights from April. Last week hosted a plethora of holidays: Earth Day, Administrative Professionals Day, and our very favorite – National Telephone Day! Learn […] The post April blog highlights appeared first on Marchex.

Marchex
Marchex
Blog Post
  • While we may live in an increasingly digital-centric world, traditional marketing tactics aren’t going away. Marketers across industries still rely on print ads, billboards, and direct mail. In fact, for some industries such as senior living and finance, direct mail is a must-have in the marketing toolbox. Why use direct mail Direct mail has been […] The post Using direct mail? Here’s how you meas...

Marchex
Marchex
Blog Post
  • Whether you’re tracking where your calls come from, or uncovering what happens once callers connect, today’s call analytics have come a long way since businesses began counting calls. In fact, calls to businesses are on the rise. BIA/Kelsey predicts over 169 billion mobile calls to business by 2020.  Given this outlook, gleaning insights from this […] The post Today’s Call Analytics: From tracking...

Marchex
Marchex
Blog Post
  • The telephone has come a long way since Alexander Graham Bell patented the invention nearly a century and a half ago.  From telephone wires to cell towers, from asking an operator to connect you to asking Siri to find the best local Chinese restaurant, the telephone has dramatically impacted our daily lives. In honor of […] The post Ahoy! Today is National Telephone Day! appeared first on Marchex.

Marchex
Marchex
Blog Post
  • Calls are part of the path to purchase in many industries, and even in e-commerce-heavy retail, calls are still important. While calls may not be the source of the majority of sales, customers who call you tend to buy more, make a purchase quicker and remain a customer longer than customers from other channels, according […] The post What’s keeping you from selling? Maximize calls to maximize reve...

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