Medallia is based in Palo Alto, California, and provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies internationally.

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Medallia
Medallia
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  • Here at Medallia, we strive to be an industry leader in privacy compliance. That’s why we’re proud to share that, in July 2017, Medallia obtained certification under the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield frameworks. Privacy Shield is ... The post Medallia Receives E.U.-U.S. Privacy Shield Certification appeared first on Medallia.

Medallia
Medallia
YouTube Video
  • Medallia for Digital helps companies capture customer feedback across emerging web and mobile channels, engage customers with compelling digital experiences, and keep pace with customers’ constantly changing behaviors. Purpose-built for digital users, Medallia for Digital is a native component of the Medallia platform, providing deep analytics across a unified view of the customer experience. med...

Medallia
Medallia
YouTube Video
  • Medallia for Digital helps companies capture customer feedback across emerging web and mobile channels, engage customers with compelling digital experiences, and keep pace with customers’ constantly changing behaviors. Purpose-built for digital users, Medallia for Digital is a native component of the Medallia platform, providing deep analytics across a unified view of the customer experience. Jum...

Medallia
Medallia
YouTube Video
  • Winning companies are in a race to make customer experience their key differentiator. Learn from the world’s leading brands in an inspiring week of problem-solving and exchange designed to redefine your CX journey. Network and strategize with those who speak your language and are committed to making a difference for their customers. Bring your team. Spark conversations. Experience it all.

Medallia
Medallia
YouTube Video
  • When customers need your help, one thing’s for sure — they’re paying attention. With Medallia, you’ll empower your contact center teams to deliver memorable service experiences on a consistent basis, even in the most complex and rapidly changing environments. Jumpstart your CX program with our Best Practice Package for Contact Centers. This package brings together preconfigured software, best pra...

Medallia
Medallia
YouTube Video
  • Our comprehensive retail customer solution makes it easy for your entire organization to deliver winning experiences while overcoming the unique obstacles of retail. Jumpstart your CX program with our Best Practice Package for Retail. This package brings together preconfigured software, best practices, and services that meet your retail needs. medallia.com/retail

Medallia
Medallia
YouTube Video
  • Medallia understands that businesses as customers are different than consumers. Their financial value is almost always higher, and the sales process is more intensive. We help you track the customer experience across different users, influencers and decision makers, and then route these performance indicators across your organization so it learns and improves. Jumpstart your CX program with our B...

Medallia
Medallia
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  • Heartland’s customers range from start-up entrepreneurs to some of the largest and most well-established enterprises in the US. These prized customers need more than just innovative Heartland solutions and security for payments processing, they need a top-notch customer experience as ... The post How Medallia Empowers Heartland to Increase Merchant Retention appeared first on Medallia.

Medallia
Medallia
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  • “Maybe there is a way to tie ‘success’ to the importance of ‘speed’ and ‘trust in the partnership’ whether you are hunting OR working with Medallia & their clients.” – Lee Pressley We are proud and excited to welcome Lee Pressley ... The post Meet Lee Pressley appeared first on Medallia.

Medallia
Medallia
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  • In less than a year since joining Medallia, Senior Software Development Manager Brett Gardner has grown the company’s new office just outside D.C. from three people to twenty-two and counting. In this interview, he explains how the team is tackling ... The post Brett Gardner on How Medallia’s D.C.-Based Engineering Team is Modernizing Medallia Front-End Development appeared first on Medallia.

Medallia
Medallia
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  • As the Chief Marketing Officer at Medallia, Marc Vanlerberghe is helping the company—and its customers—navigate a new frontier in customer experience. In a conversation with Molly Stark, Marc explains what intrigued him about Medallia, how he’s applying his experience from ... The post Heart and Science: Medallia CMO Marc Vanlerberghe’s Vision for the Future of Marketing appeared first on Medallia...

Medallia
Medallia
Blog Post
  • Most companies recognize the importance of great customer service and the importance of rewarding employees for great performance. Put these two things together, and it makes sense for companies to tie the size of their employees’ paychecks to the ratings ... The post Three Ways To Manage the Perils of CX-based Compensation Systems appeared first on Medallia.

Medallia
Medallia
Blog Post
  • For Mike Ottosson (CTO and VP of Engineering) and Krish Mantripragada (Chief Product Officer), leading the R&D team at Medallia is a rare opportunity to define the new space of Customer Experience Management. In this interview with Ariel Jolodovksy, Mike ... The post Pioneering a category—and creating a culture—in Research and Development at Medallia appeared first on Medallia.

Medallia
Medallia
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Medallia
Medallia
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Medallia
Medallia
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  • “Of the people, by the people, for the people.” In its simplest and most straightforward definition, the primary role of government is to serve its citizens. Government services frame and fuel our everyday lives, by providing public education, responding to ... The post Can New Legislation Transform the Citizen Experience? appeared first on Medallia.

Medallia
Medallia
Blog Post
  • As a 17-year veteran of Medallia, Elizabeth Carducci has seen the company grow from three people to more than 1,000. In this interview, Medallia Chief Revenue Officer Scott Aronson and Elizabeth discuss how Medallia has evolved since those early days, ... The post Elizabeth Carducci (employee #3) reflects on early lessons and how to scale industry expertise in a Sales org appeared first on Medalli...

Medallia
Medallia
Blog Post
  • As a 17-year veteran of Medallia, Elizabeth Carducci has seen the company grow from five people to more than 1,000. In this interview, Medallia Chief Revenue Officer Scott Aronson and Elizabeth discuss how Medallia has evolved since those early days, ... The post Elizabeth Carducci (employee #3) reflects on early lessons-learned and how to scale industry expertise in a Sales org appeared first on ...

Medallia
Medallia
Blog Post
  • Lexus. Nordstrom. Mercedes Benz. Sephora. Four Seasons. Five companies with incredible products, recognizable brands, and, with the power of Medallia, an unforgettable customer experience. But let’s be honest. You know those other names, but not Medallia. Why is that? Lexus ... The post What do Mercedes Benz, Sephora, and Four Seasons have in common? appeared first on Medallia.

Medallia
Medallia
Blog Post
  • How can you consistently strive to improve customer experience across multiple properties and maintain the same level of satisfaction across different cultures? What’s the best way of understanding the behavioral differences and distinct needs of millions of users in over ... The post Learn about World-Class Customer Experience With Western Union in New Webinar appeared first on Medallia.

Medallia
Medallia
Blog Post
  • In Spring 2017, Medallia welcomed its first “returnees” from the Path Forward program, which provides short-term work opportunities to women and men heading back to paid work after significant time away caring for family. As our head of People and ... The post How a Medallia Partnership is Bringing Full-Time Caregivers Back to the Workforce appeared first on Medallia.

Medallia
Medallia
Blog Post
  • Welcome to the first round interview! Here at Medallia, we know that being a good engineer isn’t just about your CS skills. Of course, it is a technical interview, so be sure to brush up on the CS fundamentals, coding, ... The post You Have a Technical Interview with Medallia! Here are Some Tips appeared first on Medallia.

Medallia
Medallia
Blog Post
  • From the Royal Military Academy Sandhurst to a 20-year career in tech and his new role leading Medallia’s EMEA Sales team, Sean Farrington’s work focuses on two things: making a difference and connecting with people. In a conversation with Bill Schuh, ... The post Sean Farrington, Medallia’s VP of Sales for EMEA, on the Opportunities and Challenges of Going Global appeared first on Medallia.

Medallia
Medallia
Blog Post
  • Big Data. Unstructured Data. Hundreds, thousands, millions of customer comments. Sound familiar? Wrapping your head around thousands if not millions of customer comments and pieces of feedback, let alone what to do with it, is a familiar challenge for CX ... The post The Big Story Behind Your Big Data appeared first on Medallia.

Medallia
Medallia
Blog Post
  • Today we are excited to announce the creation of a new office for Medallia’s Inside Sales Team, located in Austin, Texas, and officially opening on September 1, 2017.  We’re excited to be investing in both our Inside Sales organization and ... The post Medallia Opens New Office in Austin, Texas appeared first on Medallia.

Medallia
Medallia
YouTube Video
Medallia
Medallia
YouTube Video
  • When companies develop an organization-wide focus on customer needs, their business thrives. But customer centricity takes a lot more than just the right attitude. In this video, you’ll learn the four capabilities that allow even the largest, most complex companies to tell which of their customers are happy or unhappy, why they feel that way, and what can be done to improve their experience.

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