When customers need your help, one thing’s for sure — they’re paying attention. With Medallia, you’ll empower your contact center teams to deliver memorable service experiences on a consistent basis, even in the most complex and rapidly changing environments. Jumpstart your CX program with our Best Practice Package for Contact Centers. This package brings together preconfigured software, best pra...
Our comprehensive retail customer solution makes it easy for your entire organization to deliver winning experiences while overcoming the unique obstacles of retail. Jumpstart your CX program with our Best Practice Package for Retail. This package brings together preconfigured software, best practices, and services that meet your retail needs. medallia.com/retail
Medallia understands that businesses as customers are different than consumers. Their financial value is almost always higher, and the sales process is more intensive. We help you track the customer experience across different users, influencers and decision makers, and then route these performance indicators across your organization so it learns and improves. Jumpstart your CX program with our B...
Government leaders identify the citizen experience as a priority, both in the federal budget and through legislation aimed at improving federal citizen engagement. However, they continue to miss the mark when it comes to delivering the digital experience citizens desire ... The post Three Ways to Improve the Digital Citizen Experience appeared first on Medallia.
I am proud to announce that Medallia received a perfect score on the 2018 Corporate Equality Index (CEI), ranking us among the 609 major businesses that earned a top score of 100 percent and the designation as a Best Place ... The post Medallia Scores 100% On Human Rights Campaign Corporate Equality Index appeared first on Medallia.
“Americans expect and deserve their interactions with the Federal Government to be simple, fast, and helpful.” ... The post Digital Citizen Experiences: Simple, Fast and Helpful appeared first on Medallia.
The countdown is on for an utterly customer obsessed few days and we’re working around the clock to make sure this year’s Experience Europe will be the best yet. From TEDx Talks thought leaders to some of the brightest CX ... The post Top 8 Reasons to Attend Experience Europe appeared first on Medallia.