Medallia is based in San Mateo, California, and provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies internationally. In addition to the San Mateo headquarters, the company also has offices in Buenos Aires, London, Melbourne, New York City and Sydney.

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Medallia
Medallia
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  • When customers need your help, one thing’s for sure — they’re paying attention. With Medallia, you’ll empower your contact center teams to deliver memorable service experiences on a consistent basis, even in the most complex and rapidly changing environments. Jumpstart your CX program with our Best Practice Package for Contact Centers. This package brings together preconfigured software, best pra...

Medallia
Medallia
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  • Our comprehensive retail customer solution makes it easy for your entire organization to deliver winning experiences while overcoming the unique obstacles of retail. Jumpstart your CX program with our Best Practice Package for Retail. This package brings together preconfigured software, best practices, and services that meet your retail needs. medallia.com/retail

Medallia
Medallia
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  • Medallia understands that businesses as customers are different than consumers. Their financial value is almost always higher, and the sales process is more intensive. We help you track the customer experience across different users, influencers and decision makers, and then route these performance indicators across your organization so it learns and improves. Jumpstart your CX program with our B...

Medallia
Medallia
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  • Government leaders identify the citizen experience as a priority, both in the federal budget and through legislation aimed at improving federal citizen engagement. However, they continue to miss the mark when it comes to delivering the digital experience citizens desire ... The post Three Ways to Improve the Digital Citizen Experience appeared first on Medallia.

Medallia
Medallia
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Medallia
Medallia
Blog Post
  • The countdown is on for an utterly customer obsessed few days and we’re working around the clock to make sure this year’s Experience Europe will be the best yet. From TEDx Talks thought leaders to some of the brightest CX ... The post Top 8 Reasons to Attend Experience Europe appeared first on Medallia.

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