Mitel Networks is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses almost entirely on Voice-over-IP (VoIP) products.

Source: Wikipedia

Mitel
Mitel
YouTube Video
  • Hi guys! This week, we’re going to give you a quick overview of what’s new in MiContact Center Business 9.0. Visit your Web Ignite Video series here: https://www.youtube.com/watch?v=GWupn0wMA_M&list=PLfnifmKe3FgPQWIyrkMu9kaS_hpNlT2u0 Learn more about the courses we offer. Visit us at: http://www.mitel.com/ Go to Services and Support - Training Music Credits: https://www.bensound.com

Mitel
Mitel
YouTube Video
  • With the release of MiContact Center Business 9.0, we hope to make support experience better for both the Customers and the Agents. With that in mind, agents now have more insight into the customer’s journey with case management. In this video, we’re going to take a quick peak at how you can more effectively handle interactions in the Ignite Web Client with the addition of case management. Pleas...

Mitel
Mitel
YouTube Video
  • Thank you for joining me again for another installment in this Web Ignite video series. In this video, we are going to learn how we can manage availability in Web Ignite. You manage your availability in Web Ignite through your Agent Group Presence and Agent State. Agent groups are responsible for answering interactions routed to queues and individual agents are assigned to these agent groups. W...

Mitel
Mitel
YouTube Video
Mitel
Mitel
YouTube Video
Mitel
Mitel
YouTube Video
  • Description Box Content Music Credits: https://www.bensound.com Hello everyone. Thank you for joining me today. I’m Donna Morvan, one of your technical trainers here at Mitel and I welcome you to our Ignite Web Client video series. Over the next few weeks we’re going to look at the features and functions of Web Ignite. Web Ignite is a flexible, intuitive, and efficient tool for handling emails, ...

Mitel
Mitel
YouTube Video
  • Hi guys! It’s me, Donna, back for another installment in this IVR video series. For those who are new here, I recommend you check out the other videos in this series. https://www.youtube.com/watch?v=pk-bgQxUVWQ&list=PLfnifmKe3FgM2xT9Gn2u2fMJ-jrwjVVDc With a few exceptions, Subroutines and Workflows function almost identically. Subroutines are contained within Workflows, can be called as many ti...

Mitel
Mitel
YouTube Video
  • Hello everyone! We are back for another video as part of our IVR Series. For those who are new here, I recommend you check out the other videos in this series. The links are provided below: https://www.youtube.com/watch?v=pk-bgQxUVWQ&list=PLfnifmKe3FgM2xT9Gn2u2fMJ-jrwjVVDc For today’s video tutorial, we are going to learn about IVR Events. In the previous videos, we learned that IVR Routing act...

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