Mitel Networks is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses almost entirely on Voice-over-IP (VoIP) products.

Source: Wikipedia

Mitel
Mitel
YouTube Video
  • Hi guys! It’s me, Donna, back for another installment in this IVR video series. For those who are new here, I recommend you check out the other videos in this series. https://www.youtube.com/watch?v=pk-bgQxUVWQ&list=PLfnifmKe3FgM2xT9Gn2u2fMJ-jrwjVVDc With a few exceptions, Subroutines and Workflows function almost identically. Subroutines are contained within Workflows, can be called as many ti...

Mitel
Mitel
YouTube Video
  • Hello everyone! We are back for another video as part of our IVR Series. For those who are new here, I recommend you check out the other videos in this series. The links are provided below: https://www.youtube.com/watch?v=pk-bgQxUVWQ&list=PLfnifmKe3FgM2xT9Gn2u2fMJ-jrwjVVDc For today’s video tutorial, we are going to learn about IVR Events. In the previous videos, we learned that IVR Routing act...

Mitel
Mitel
YouTube Video
  • Hello and thank you for joining us for another installment of the IVR video series. For those who are new to this series, you can watch the first video by clicking on the link below. https://www.youtube.com/watch?v=pk-bgQxUVWQ&list=PLfnifmKe3FgM2xT9Gn2u2fMJ-jrwjVVDc For today’s video tutorial we are going to learn all about Routing Conditions. IVR Routing activities can either be an action or ...

Mitel
Mitel
YouTube Video
  • Hi guys! In the last video, we introduced you to the MiContact Center Business IVR Routing. In this video, we are going to continue our learning by giving a closer look at Workflows. Workflows are the pathways callers use to reach areas and individuals in your organization. They dictate the prompts callers hear, the inputs requested by the system, and the available routing options. This video is ...

Mitel
Mitel
YouTube Video
  • Welcome back to the IVR Video Series. It’s me Donna, one of the technical trainers here at Mitel. If you haven’t seen the first video in this series, please click on this link. For this week’s video installment, we are going to learn about Ports. IVR makes use of ports to handle calls. They allow administrators to configure workflows that make intelligent decisions on where calls are routed. Th...

Mitel
Mitel
YouTube Video
  • Mitel IVR Routing is an all-in-one, scalable, integrated voice processing solution that works in conjunction with MiContact Center Business. We created this video series so you can learn how to leverage on this feature to ultimately design an effective and efficient IVR system that works for you and your customers. While we are not making an attempt to cover everything about MiContact Center IVR ...

Mitel
Mitel
YouTube Video
  • Building applications, whether for customers or internal use, has historically been a time- and money-intensive process. In this video from Mitel Next San Antonio, Mitel’s Jim Davies, VP of Vertical Initiatives, and Kati Mowat, Manager of Systems Engineering, demonstrate how Mitel’s next generation app platforms give your business the tools you need to develop apps overnight.

Mitel
Mitel
YouTube Video
  • Mitel is giving a voice to machines to automate and improve response times in emergency situations through your critical communications. In this video from Mitel Next San Antonio, Josh Haslett, VP of Business Development, and Al Hurren, VP of Research & Development, demonstrate how Mitel IoT solutions automate responses for airport emergency services and for health emergencies at higher education ...

Mitel
Mitel
YouTube Video
  • Digital transformation in healthcare, government, and emergency services comes with its own set of challenges. In this video from Mitel Next San Antonio, Wes Durow, Chief Marketing Officer at Mitel, brings use cases from Harris County, HealthEast Care System, and local government consultant Technology Trends Group to highlight how digital transformation affects crucial health, safety and governmen...

Mitel
Mitel
YouTube Video
  • Digital transformation is changing the game for today’s business. With rapidly evolving technologies transforming what’s possible, it’s more important than ever to give machines a voice in order to action data and provide proactive service before negative customer experiences even have a chance to occur. Join Mitel CEO Rich McBee as he looks at where the communications industry is today, and wha...

Mitel
Mitel
YouTube Video
  • Pacers Sports & Entertainment is a high-performance company that manages the National Basketball Association’s (NBA) Indiana Pacers and all events at Bankers Life Fieldhouse. The Pacers strive for superior customer service that matches their success in the game. By using high-performance communications solutions, the Pacers have quicker response times to customer inquiries and better training to p...

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