Mitel Networks is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses almost entirely on Voice-over-IP (VoIP) products.

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Mitel
Mitel
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  • As supervisors, it is important that we communicate to our teams what we find in these reports so we can use the information – not just to track and monitor but drive the performance of our agents. CCMWeb makes this easy by letting you add and manage email contacts and contact groups. Visit the Supervising your Contact Center series here: https://www.youtube.com/watch?v=5rwUbYZimqA&list=PLfnifmKe...

Mitel
Mitel
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  • MiCloud Flex is UCaaS that's built for businesses whose needs go beyond basic cloud communications. MiCloud Flex has the ability to scale quickly and adapt to the most efficient processes and workflows for each business. MiCloud Flex also has an advanced, omnichannel contact center with custom integration capabilities, providing a unique level of personalization to each interaction. MiCloud Flex i...

Mitel
Mitel
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  • MiCloud Connect integrates different endpoints and provides easy access through cross launching capabilities. The simplicity and ease of MiCloud Connect allows users to communicate effectively without wasting time trying to figure out the software.

Mitel
Mitel
YouTube Video
  • MiCloud Flex is UCaaS that's built for businesses whose needs go beyond basic cloud communications. MiCloud Flex has the ability to scale quickly and adapt to the most efficient processes and workflows for each business. MiCloud Flex also has an advanced, omnichannel contact center with custom integration capabilities, providing a unique level of personalization to each interaction. MiCloud Flex i...

Mitel
Mitel
YouTube Video
  • Mitel CloudLink combines the best of on site and cloud communications into a single simple solution. CloudLink delivers the enablement technology to allow organisations to take advantage of the latest cloud application technologies while leveraging their existing on-site communication investment.

Mitel
Mitel
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  • With the customer’s needs in mind, Mitel’s contact center allows customers to express their needs through different channels such as video, applications, chat, email, and phone. This agent focused resource allows for simple and effective use for both your customers as well as your employees.

Mitel
Mitel
YouTube Video
Mitel
Mitel
YouTube Video
  • Mid-Call functionality within Mitel OfficeLink ensures employees can easily & quickly swap, park, hold and transfer multiple calls from their mobile/cell phone. Mobile workers can simply place the first call on hold, swap between calls and if necessary transfer the call to an appropriate colleague to enhance first call resolution all from within the OfficeLink application.

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