Monscierge
Monscierge
Blog Post
  • 2017 has seen Apple TV steadily gaining a foothold in guest rooms around the world. This technology combines some of the most useful standbys in hotel technology with innovations that make sense to the guest experience and impact it in a positive way. Hotels today are using Apple TV in guest rooms for: Entertainment – Travelers are no longer limited to watching whatever is actively playing on TV w...

Monscierge
Monscierge
Blog Post
  • We covered the basics of GDPR (General Data Protection Regulation) in the last post. This week we will be covering which types of data are protected and some of the basic requirements of the GDPR. This is important for hotels even outside the EU, because the regulation includes every organization that collects personal information on EU residents. Types of data protected are any that can identify ...

Monscierge
Monscierge
Blog Post
  • The EU GDPR (General Data Protection Regulation) is a huge change designed to protect data privacy as it pertains to EU citizens. Approved on April 14, 2016, this regulation takes effect March 18,2018, and applies to any organization collecting data on EU citizens, no matter the location of the organization. Compliance is mandatory for anyone processing data on EU citizens with the purpose of sell...

Monscierge
Monscierge
Blog Post
  • Written by Monscierge Software Engineer, Matt Owens. Amazon’s Alexa is a cloud-based voice service that allows software developers to build natural voice experiences that offer customers a more intuitive way to interact with the technology they use every day. The Alexa voice service raises interesting questions about the future of artificial intelligence technology in the hospitality industry. Mon...

Monscierge
Monscierge
Blog Post
  • As those of us in the States head into Labor Day, hotel workers are gearing up for a busy three-day weekend and some of the hardest-working days of the year. We want to take some time on this day to appreciate them. Passion for the industry is a vital trait for hospitality workers. Driving this passion is a true concern for guests and a desire to see a job well done at the end of the day. For many...

Monscierge
Monscierge
Blog Post
  • Over the last few months, we’ve been talking a lot about “killing the cheeseplate”. This phrase came from the early days of Monscierge as we were working with staff at a local hotel. When asked how he would change hotel operations, one staff member said he would kill the cheeseplate. He explained that he delivered a cheeseplate as a welcome gift to guests, but he was also discarding most of them u...

Monscierge
Monscierge
YouTube Video
  • One of hospitality's leading Chief Innovations Officer, John Edwards, with RLHC, speaks about launching a series of new technology initiatives aimed at enhancing the guest experience throughout hotels. In-room Apple TV experiences, RLHC's Hello Rewards mobile app with check-in/check-out and digital room key features. These new experiences are powered by the Monscierge Connect platform in conjuncti...

Monscierge
Monscierge
Blog Post
  • The latest J.D Power study measuring guest satisfaction across hotel segments had a major focus on mobility this year. The study uses seven factors to determine guest satisfaction, including reservation, check-in/check-out, rooms, F&B, services, facilities, and fees. Concerning mobile, Rick Garlick (J.D. Power Practice Lead – travel and hospitality) had this to say, “As mobile usage becomes increa...

Monscierge
Monscierge
Blog Post
  • August is around the corner and summer is in full swing. Beat the heat in one of these amazing hotel pools. Sanctuary Swala, Tanzania – This infinity pool overlooks a watering hole frequented by the wildlife you may also encounter on your walking safari.    Four Seasons Resort Hualalai Palm Grove Pool – This pool is carved out of natural lava rock and contains over 4,000 tropical fish. Playa Vik, ...

Monscierge
Monscierge
Blog Post
  • The Monscierge team has been thrilled to work with John Edwards and Red Lion Hotels to assist in rolling out new technology offerings for staff and guests. The latest Hello Rewards app, integrated with the PMS, includes new check in/check out and digital room key features as well as managing loyalty accounts and redeeming rewards. The fully integrated Connect products provide a multitude of opport...

Monscierge
Monscierge
YouTube Video
  • One of hospitality's leading Chief Innovations Officer, John Edwards, with RLHC, speaks about launching a series of new technology initiatives aimed at enhancing the guest experience throughout hotels. In-room Apple TV experiences, RLHC's Hello Rewards mobile app with check-in/check-out and digital room key features. These new experiences are powered by the Monscierge Connect platform in conjuncti...

Monscierge
Monscierge
Blog Post
  • Our team has been busy gearing up for HITEC Toronto, taking place June 26-29, 2017. We are excited to bring along the latest versions of our legacy products as well as a few new surprises. Since last year, data security and content streaming have become a big focus in the industry. Partnering with JAMF to bring an enterprise solution to Apple TV, we can meet safety and security concerns and bring ...

Monscierge
Monscierge
Blog Post
  • If you’re attending HITEC North America in Toronto this June, you will be hearing many discussions surrounding plausible technology architecture and integrations that allow guests to safely access their own content, yet give the hotel peace of mind with guests’ security and personal data. This new consideration of guest entertainment in hospitality makes a lot of sense as more and more people choo...

Monscierge
Monscierge
Blog Post
  • Mobility has an ever-increasing role in the travel industry and today’s travelers are relying more and more on their phones through each phase of their journey. A recent Monscierge survey showed that 56% of hotel guests prefer to make requests using text messages, taking the number one spot in communication preferences. SMS is being used in hotels to plan the stay, announce arrival, contact the va...

Monscierge
Monscierge
Blog Post
  • Increasing technology use by travelers to interact with brands means that the guest experience, formerly taking place almost entirely within the bounds of a hotel property, now extends to almost anywhere in the world. Whether it be research via tablet, mobile check-in, virtual concierge, or SMS chats with staff, maintaining a seamless guest experience across any channel is a serious challenge for ...

Monscierge
Monscierge
Blog Post
  • The greatest, and perhaps most overlooked, source of talent and inside hotel information can be found in the people who are carrying out the day to day tasks in the hotel. The person who knows the most about how efficient, profitable, and customer-pleasing your policies and processes are is the person who is using them every day to do their job. There are two major reasons this source of knowledge...

Monscierge
Monscierge
Blog Post
  • Over the recent past, the healthcare industry has begun looking to hospitality for insights into better patient care. After all, who better than the hotel industry to lead the way in making people feel more comfortable in unfamiliar surroundings? Technology plays a major role in measuring and reporting patient satisfaction, proving means for healthcare leaders to ensure the best care patients as w...

Monscierge
Monscierge
Blog Post
  • Hotel RL by RLHC is an innovative brand that brings an authentic local connection to the guest journey. Their Living Stage is a project that provides a space for local artists to share their creativity in everything from cause awareness and storytelling to cooking and poetry.   Hotel RL has created inspirational community spaces in its hotels from coast to coast that are bringing guests and the lo...

Monscierge
Monscierge
Blog Post
  • Over the last ten years, I’ve been privileged to work with some of the world’s brightest hospitality minds.  Our mission? Kill the cheese plate. With help from one particular person in the industry – we’ve figured out how. Let me explain. In 2014, Monscierge and Dolce Hotels and Resorts entered into a relationship where we connected with the then VP of Technology, John Edwards. We’ve since embarke...

Monscierge
Monscierge
Blog Post
  • Hotels are getting into the Snapchat game and it has a lot of potential for location-based branded marketing. Geofilters, which consist of a graphic overlay for “snaps”, are a fun way to test the Snapchat waters. They are highly localized, which means they show up in the app based on a location that you set, and your cost depends on the area you choose and the times you set to have it available. G...

Monscierge
Monscierge
Blog Post
  • Technology is making inroads in the hotel industry at a faster pace that it has ever done before. What started a few years ago with updating telephones or providing cell phone chargers has become a new world of screens, logins, and location awareness. I attended a wedding last week, so the “what do you do” conversation happened a lot. I’ve worked for Monscierge since 2011, and my company descripti...

Monscierge
Monscierge
Blog Post
  • Everyone is making resolutions to be healthier, save money, have more fun, and accomplish goals. This year, get your hospitality resolutions all in one place with a mobile app. Attain Goals – The first part of meeting a goal is to name it, and the best way to stay on target is to track your progress. Today’s hotel apps can help you set and track goals in real time as well as keep your managers and...

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