Monscierge
Monscierge
Blog Post
  • At Monscierge, we believe in using technology to enhance human interactions rather than replacing them. Connectedness is the standard of hospitality and modernization of the guest experience must always keep that in mind. Hotel software should be designed with the brand in mind. Not only should the look and feel be recognizable to the guest, amenities such as valet, concierge, and room service sho...

Monscierge
Monscierge
YouTube Video
Monscierge
Monscierge
Blog Post
  • Written by Media and Brand Director, Crystal Robinson Something interesting happened a couple of weeks ago when our partner Jamf was visiting our hotel experience lab. We were working on simplifying the story of how efficient customers become when technologies they use daily truly fit like puzzle pieces in a “better together” scenario. At one point, Jamf stopped us and said, “All this time, when I...

Monscierge
Monscierge
Blog Post
  • Just like any other relationship, loyalty begets loyalty between hotel and guest. Social media usage allows that dynamic to play out further in that loyal guests now see sharing and recommendations as a natural byproduct of loyalty, and creating shareable experiences is top of the list for generating that loyalty to begin with. Hotel staff should be trained and empowered to step in and be the savi...

Monscierge
Monscierge
Blog Post
  • The EU GDPR (General Data Protection Regulation) takes effect May 25. This change, designed to protect data privacy, applies to any organization collecting data on EU citizens, no matter the location of the organization. Compliance is mandatory and will include strict protections on all technology that can collect data, staff training on privacy protection, and protocol in place in the event of a ...

Monscierge
Monscierge
Blog Post
  • Branded hotel apps own a lot of power over the guest experience and subsequent loyalty. Used at full potential, they will meet every mobile need during the entire travel experience. But two hurdles often come between guests and hotel apps: adoption and retention. Standard adoption techniques include signage and table tents for the front and in-room desks and are valuable methods for promoting your...

Monscierge
Monscierge
Blog Post
  • In this age of technology, does the live concierge have reason to fear the digital one? The attraction of hospitality lies in face to face interaction and personalized service. Getting the guest experience right is what drives the passion hoteliers have for their vocation, but some fear that digital takeovers will soon displace these valued interactions. While technology platforms can bring a new ...

Monscierge
Monscierge
Blog Post
  • We were thrilled to work with RLH Corporation on the release of their updated Hello Rewards App earlier this month. “We built the Hello Rewards App with the modern traveler in mind,” said SVP and Chief Information Officer John Edwards. Some of the key updated features include: More convenient mobile keys built to work with multiple door locks, letting owners choose the manufacturer that works best...

Monscierge
Monscierge
Blog Post
  • Good customer service skills are practically inherent for people who love the hospitality industry, but brand standards exist to turn a good guest experience into a remarkable one. Often these are seemingly minute touches, but they have the potential to make a huge impact on the guest. I have found all-staff training to be one of the biggest tells for a culture of service. This typically includes ...

Monscierge
Monscierge
Blog Post
  • The phrase “Bring Your Own Content” has been floating around the industry over the last few years, initially brought on by travelers streaming content to smartphones and laptops, but now delving into the realm of smart TVs in the guest rooms. This is a natural move now that people are no longer limited to a viewing schedule at home. Bringing that level of choice during travel is a great way to mak...

Monscierge
Monscierge
Blog Post
  • The EU GDPR (General Data Protection Regulation) takes effect in May and organizations that collect and store data on consumers are making the last changes for compliance. We’ve already touched on general compliance and the definition of data for this regulation, so today I want to talk about consent. Strict consent standards are going to be a key portion of the GDPR. No longer allowed to be burie...

Monscierge
Monscierge
Blog Post
  • You’ve probably noticed the significant changes Facebook made to the newsfeed algorithm earlier this month. The main idea is to increase person-to-person engagement and reduce posts shared from company pages. Content shared by friends will have priority which means that creators need to focus on shareable content over clicks and likes to retain and increase visibility. Another important change is ...

Monscierge
Monscierge
Blog Post
  • We finished 2017 with an overview of how hotels are using Apple TV in guest rooms. Our VP of Global Sales, Christy Doherty, took some time to share some of the innovations you’ll see in hospitality for 2018. Apple TV provides many means of communication between your hotel and your guests. Using messaging, hotels can leave personalized messages on the opening screen to delight guests. This method m...

Monscierge
Monscierge
Blog Post
  • 2017 has seen Apple TV steadily gaining a foothold in guest rooms around the world. This technology combines some of the most useful standbys in hotel technology with innovations that make sense to the guest experience and impact it in a positive way. Hotels today are using Apple TV in guest rooms for: Entertainment – Travelers are no longer limited to watching whatever is actively playing on TV w...

Monscierge
Monscierge
Blog Post
  • We covered the basics of GDPR (General Data Protection Regulation) in the last post. This week we will be covering which types of data are protected and some of the basic requirements of the GDPR. This is important for hotels even outside the EU, because the regulation includes every organization that collects personal information on EU residents. Types of data protected are any that can identify ...

Monscierge
Monscierge
Blog Post
  • The EU GDPR (General Data Protection Regulation) is a huge change designed to protect data privacy as it pertains to EU citizens. Approved on April 14, 2016, this regulation takes effect March 18,2018, and applies to any organization collecting data on EU citizens, no matter the location of the organization. Compliance is mandatory for anyone processing data on EU citizens with the purpose of sell...

Monscierge
Monscierge
Blog Post
  • Written by Monscierge Software Engineer, Matt Owens. Amazon’s Alexa is a cloud-based voice service that allows software developers to build natural voice experiences that offer customers a more intuitive way to interact with the technology they use every day. The Alexa voice service raises interesting questions about the future of artificial intelligence technology in the hospitality industry. Mon...

Monscierge
Monscierge
Blog Post
  • As those of us in the States head into Labor Day, hotel workers are gearing up for a busy three-day weekend and some of the hardest-working days of the year. We want to take some time on this day to appreciate them. Passion for the industry is a vital trait for hospitality workers. Driving this passion is a true concern for guests and a desire to see a job well done at the end of the day. For many...

Monscierge
Monscierge
Blog Post
  • Over the last few months, we’ve been talking a lot about “killing the cheeseplate”. This phrase came from the early days of Monscierge as we were working with staff at a local hotel. When asked how he would change hotel operations, one staff member said he would kill the cheeseplate. He explained that he delivered a cheeseplate as a welcome gift to guests, but he was also discarding most of them u...

Monscierge
Monscierge
YouTube Video
  • One of hospitality's leading Chief Innovations Officer, John Edwards, with RLHC, speaks about launching a series of new technology initiatives aimed at enhancing the guest experience throughout hotels. In-room Apple TV experiences, RLHC's Hello Rewards mobile app with check-in/check-out and digital room key features. These new experiences are powered by the Monscierge Connect platform in conjuncti...

Monscierge
Monscierge
Blog Post
  • The latest J.D Power study measuring guest satisfaction across hotel segments had a major focus on mobility this year. The study uses seven factors to determine guest satisfaction, including reservation, check-in/check-out, rooms, F&B, services, facilities, and fees. Concerning mobile, Rick Garlick (J.D. Power Practice Lead – travel and hospitality) had this to say, “As mobile usage becomes increa...

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