Moogsoft
Moogsoft
Blog Post
  • In the 1990s, I was working in operations at a major North American broadcast facility. Our monitoring ecosystem was very immature and approximately 90% of all service impacts were first identified by our end users.   The plan was to buy tools, deploy monitoring and become more proactive. But as more monitoring tools were [...] The post The Operational Dilemma appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • Moving beyond the buzzwords: The meaning of AI, machine learning, and deep learning, and understanding their relationship. Two of the biggest buzzwords to cross from the world of computer science and technology startups are “machine learning” and “artificial intelligence.” Throw in “deep learning,” and we’ve got the start of a great game of buzzword bingo. [...] The post Understanding the Machine ...

Moogsoft
Moogsoft
Blog Post
  • A joint xMatters, AppD and Moogsoft Webinar When it comes to IT monitoring in modern networking environments, the problem isn’t having enough data, it’s having too much data. When your monitoring tools send alerts, how do you tell if they’re the signal or just the noise? In this webinar, Moogsoft teams up with AppDynamics, [...] The post Unify Enterprise IT with a Monitoring Toolchain appeared fi...

Moogsoft
Moogsoft
Blog Post
  • It’s 9pm and Jennifer is in her dorm room screaming at her laptop. Her favorite clothing store isn’t processing her online order, and she needs those shoes by Friday. She’s tried three times already, and the site just gives her some stupid error message. She finds the number for customer service and calls it, [...] The post Is Your IT Service Team Fast Enough for Gen Z? appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • Everything you need to know about the Next Generation IT Incident Management Platform in under 20 Minutes. Are your customers experiencing issues and outages before your Ops team knows there’s a problem? Are you drowning in a sea of red alerts? Do you lack visibility into the business services being impacted by incidents? [...] The post Moogsoft AIOps Platform Demo Webinar appeared first on Moogs...

Moogsoft
Moogsoft
Blog Post
  • There is no question that AIOps is the next big thing in IT. The only way to deal with the burgeoning complexity and accelerating rate of change in modern IT environments is to abandon traditional model-based management, and adopt algorithm-powered analytics instead. As more and more IT professionals come to grips with the scale [...] The post Why You Need an AIOps Platform (Not Just AIOps Tools) ...

Moogsoft
Moogsoft
Blog Post
  • There is no question that the main purpose of automation is to accelerate processes and make the results more consistent. All the way back to Gutenberg’s press or the spinning jenny, the idea was to produce more of something, do it faster, and make the end products predictable and interchangeable. These goals continue to [...] The post The Benefits and Pitfalls of IT Automation appeared first on M...

Moogsoft
Moogsoft
Blog Post
  • AIOps is a treasure trove for human operators. It doesn’t sleep and it doesn’t need to stop for a snack, which means it can work more. It can work faster. When human operators lag, AIOps is there to pick up the pace. Eventually, AI will enter your workplace whether you like it or not. [...] The post Moogsoft Customers on the Value of AI for ITOps appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • Get past the AI hype and discover the real-world benefits of AIOps for hardworking sysadmins. Modern network operators and sysadmins are often drowning in a sea of data that no team of human beings can keep up with, no matter how capable they are. That’s not going to get any easier as IT [...] The post Demystifying AIOps for Busy Sysadmins appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • AIOps provides future-proofing for traditional IT Operations Management A cornerstone of IT Operations Management (ITOM) has always been the CMDB (configuration management database), a master list of all the assets within an IT enterprise, and all the processes related to those items — in essence a codification of an enterprise’s operating model. Modern operations, [...] The post Demystifying AIO...

Moogsoft
Moogsoft
Blog Post
  • I spent last week on the road with our good Moogsoft partners, Cherwell and amasol. Cherwell is of course an interesting ITSM vendor, making waves in what has been a fairly static market for the last few years, while amasol is a systems integrator based in Munich. The pattern that I saw emerge in [...] The post What is (Still) Bothering IT Monitoring Professionals in 2018 appeared first on Moogsof...

Moogsoft
Moogsoft
Blog Post
  • On April 4, 2018, I and 9,000 of my closest IT friends gathered for the AWS Summit SF 2018 at Moscone West. Dr. Werner Vogels, CTO of Amazon, started his keynote by saying that "this a time to learn." Indeed it was, and Moogsoft took the opportunity to learn from the market by conducting [...] The post AWS Summit SF 2018 Monitoring Survey appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • ITSM used to be the way to manage IT services, but there are more and more claims that, in the age of DevOps and Agile, ITSM is now obsolete and no longer fit for purpose. There is some truth to this attitude. ITSM is based around some assumptions that no longer hold true. At [...] The post How To Stop Chasing Tickets appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • SREcon18 Americas happened in Santa Clara, CA at the end of March, and it was teaming with SREs. (Shocker, I know.) A whopping 52.1% of those we surveyed had "SRE" in their title...but beyond the obvious (Site Reliability Engineering), what does SRE really mean? If you don't know, take a look at my coworker [...] The post SREcon18 Monitoring Survey appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • What we’ve done at Moogsoft is build a family — a family of fearless innovators, curious explorers, and humble, fun-loving people who are ready to get to work on tackling IT’s next big revolution. Today, we’ve made another great stride toward the goal of delivering the system of guarantee to the world’s digital experience. [...] The post Moogsoft ‘Dreams Bigger’ with New Leadership Hires to the He...

Moogsoft
Moogsoft
Blog Post
  • Having good monitoring tools is incredibly important in IT operations. Whether you work in a small mom-and-pop shop, or in the largest enterprise in the world, flying blind is never a good idea. Typically, each group within an IT organization will have their own tool or set of tools, with very little collaboration across [...] The post How To Maximize your Dynatrace Investment with AIOps appeared ...

Moogsoft
Moogsoft
Blog Post
  • Working in the general field of AI is fascinating and rewarding, but it can also be frustrating. One problem is just how fuzzy even the definition of the field can be. Judging by the various excitable press releases, AI can be anything from a slight improvement in cellphone cameras, to superhuman intelligences bent on [...] The post Where AI Works — And Where It Doesn’t appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • It seems strange that, in 2018, there should still be a recognizable category of “cloud.” A decade ago, when the first rumblings of what would become cloud computing were echoing around the enterprise IT space, there was a need to define “cloud” as distinct from those other ways of delivering IT resources. Today, in [...] The post In 2018, What’s the Difference Between the Cloud and IT? appeared f...

Moogsoft
Moogsoft
Blog Post
  • Elastic, the creator of Elasticsearch and the Elastic Stack (this includes Logstash), hosted its Elastic{ON} conference in San Francisco earlier this month, and they rolled out a bunch of new features, among the coolest being: Elastic APM, an extension of Elastic's product stack into application performance. Logstash Azure Monitoring Module, a new way to monitor Microsoft Azure infrastructure and ...

Moogsoft
Moogsoft
Blog Post
  • At Moogsoft, things move pretty quickly. Our whole mission is about enabling our customers to move fast and keep up with the demands placed on IT Operations by an increasingly dynamic IT environment, and the ever higher rate of change required by the business. This means putting out a release every couple of weeks [...] The post What’s New In Moogsoft AIOps 6.4.0 appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • Today, I am honored and excited to welcome another member to the ever-growing Moogsoft herd, as Goldman Sachs Growth Equity joins our Board of Directors as the lead investor in our Series D funding round. This round, which totaled $40 million and saw participation across our existing team of investors — including HCL, Northgate Capital, [...] The post Moogsoft Announces $40 Million in Series D Fun...

Moogsoft
Moogsoft
Blog Post
  • In this, the last instalment in our series on "Understanding the Machine Learning in AIOps," we continue the journey of an alert through the management process, and our investigation of how machine learning can be used to reduce alert fatigue. In our previous post, we concentrated specifically on reducing alert fatigue during event ingestion. [...] The post Understanding the Machine Learning in AI...

Moogsoft
Moogsoft
Blog Post
  • I was at Mobile World Congress in Barcelona this past week, and the sheer scale of the event makes it difficult to identify any sort of unifying trend. The first impression that emerges, beyond the vast numbers of people attending and exhibiting, is the incredible proliferation of smartphone manufacturers, both well-known and completely unknown [...] The post Modern Networking: Trends From Mobile ...

Moogsoft
Moogsoft
Blog Post
  • Here at Moogsoft, our whole mission is about helping companies make radical changes in the way they operate. This transformation also has implications for the way people work in the process of achieving the ultimate goals. Unsurprisingly, there can at times be some skepticism and even push-back from those affected. Part of this resistance [...] The post Why People Should Not Fear AI-Driven Change ...

Moogsoft
Moogsoft
Blog Post
  • Last week there was an interesting conversation on Twitter about “on call.” This is all part of the ongoing transition to DevOps, which requires tearing down the wall that has historically existed between developers (people who build things) and operators (people who keep things running). A big part of the cultural difference between the [...] The post How To Make On Call Less Harmful appeared fir...

Moogsoft
Moogsoft
Blog Post
  • Three Steps to Monitoring in a Connected Enterprise, with xMatters, AppDynamics, and Moogsoft Rapid growth and digital transformation lead to increased complexity, near-constant change, and potential chaos within enterprise IT organizations. Teams that want to stay head of operational challenges and focus on proactive endeavors to serve the business need to be as efficient [...] The post Maximize...

Moogsoft
Moogsoft
Blog Post
  • I am writing down these observations in the plane on the way home after an exhausting but rewarding week at Cisco Live 2018 in Barcelona. This is always a good show, in Barcelona for the first time after a few years in Berlin. One of the big themes of the show was artificial intelligence [...] The post Insights from Cisco Live Europe appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • Get early warning and full visibility into service-impacting issues before they strike Continuous Observability Across Azure Cloud, On Prem and Hybrid Platforms Your Dev and Ops teams now have a single pane-of-glass for real-time incident detection across your Azure, on-premises and other cloud infrastructure platforms. Get actionable insights in real-time and automatically [...] The post Moogsof...

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