Moogsoft
Moogsoft
Blog Post
  • Last week there was an interesting conversation on Twitter about “on call.” This is all part of the ongoing transition to DevOps, which requires tearing down the wall that has historically existed between developers (people who build things) and operators (people who keep things running). A big part of the cultural difference between the [...] The post How To Make On Call Less Harmful appeared fir...

Moogsoft
Moogsoft
Blog Post
  • Three Steps to Monitoring in a Connected Enterprise, with xMatters, AppDynamics, and Moogsoft Rapid growth and digital transformation lead to increased complexity, near-constant change, and potential chaos within enterprise IT organizations. Teams that want to stay head of operational challenges and focus on proactive endeavors to serve the business need to be as efficient [...] The post Maximize...

Moogsoft
Moogsoft
Blog Post
  • I am writing down these observations in the plane on the way home after an exhausting but rewarding week at Cisco Live 2018 in Barcelona. This is always a good show, in Barcelona for the first time after a few years in Berlin. One of the big themes of the show was artificial intelligence [...] The post Insights from Cisco Live Europe appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • Get early warning and full visibility into service-impacting issues before they strike Continuous Observability Across Azure Cloud, On Prem and Hybrid Platforms Your Dev and Ops teams now have a single pane-of-glass for real-time incident detection across your Azure, on-premises and other cloud infrastructure platforms. Get actionable insights in real-time and automatically [...] The post Moogsof...

Moogsoft
Moogsoft
Blog Post
  • What is a NOC? A NOC is a Network Operations Center (or Operations Center). In many enterprises, especially the larger ones, the NOC is the central location where incidents are managed. This is where issues are first identified, this is where notification will be sent out for people to join the investigation, and [...] The post Beyond the Network Operations Center appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • Get early warning and full visibility into service-impacting issues before they strike Continuous Observability Across AWS Cloud, On Premises, and Hybrid Platforms Your Dev and Ops teams now have a single pane-of-glass solution for real-time incident detection across your AWS Cloud, on-premises and hybrid infrastructure platforms. Get actionable insights in real time, [...] The post Moogsoft AIOp...

Moogsoft
Moogsoft
Blog Post
  • Here at Moogsoft, we’re getting ready to head off to the first big event of 2018, Cisco Live Europe — no longer in Berlin this year, having moved to Barcelona. This is always a good show for enterprise IT. Given how central Cisco is to modern business, Cisco Live is far from being just [...] The post Cisco Live 2018 In Barcelona: All About Unified IT appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • The idea of IT that many people carry around in their minds is distorted in many ways, but one aspect is particularly interesting: Whenever anything especially technical is happening, it is probably happening in a text-only command line interface. This is true even in a world of improbable computer interfaces as envisioned by Hollywood. [...] The post ITOps On The Move: Go Mobile with AIOps appear...

Moogsoft
Moogsoft
Blog Post
  • It’s a new year, the change freeze has thawed (although you really shouldn’t be doing a change freeze anyway), and it’s time to get back to work. Well, first everyone had to ask for their passwords to be reset, but once that was dealt with, it was time to get back to work. We [...] The post Thanks to AI and ML, the Future is Now appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • So, it is the season to be jolly, and for those of us on the nice list, we have already sent off our notes to Santa and we wait in quiet expectation of reindeer hooves on the roof. Every season has its hot toy (I am reliably informed it is ‘Fidget Cubes’ this year), [...] The post Five Signs it’s Time to Change Up Your IT Service Assurance System appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • Have you ever been forced to call a contact center to track a parcel you were waiting for, and been annoyed when you needed to provide the same information over and over during the call? This happened to me recently. I got quite excited to deal with the fancy automatic speech recognition system. It [...] The post Deloitte and Moogsoft: Intelligent Transformation appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • At Moogsoft, things move pretty quickly. Our whole mission is about enabling our customers to move fast and keep up with the demands placed on IT Operations by an increasingly dynamic IT environment and the ever-higher rate of change required by the business. This means putting out a release every couple of weeks on [...] The post What’s New in Moogsoft AIOps 6.3.0? appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • The last few weeks of the year are a hectic time, but in IT Operations, things should in theory be nice and quiet. This is because many businesses impose some form of change freeze across all production systems during the period from Thanksgiving until the New Year. In theory, all changes are postponed until [...] The post Why IT Operations Shouldn’t Implement Change Freezes During the Holidays ap...

Moogsoft
Moogsoft
Blog Post
  • A Buyers Guide for Investing in Innovation This bundle from leading industry analyst firm EMA, available exclusively through Moogsoft, contains the EMA report on Moogsoft AIOps, and an interview with the CTO of a global human capital management company that rolled out Moogsoft AIOps with stellar results. The report, Leaders in Advanced Analytics: [...] The post EMA Report: Leaders in Advanced Ana...

Moogsoft
Moogsoft
Blog Post
  • Learn to Identify Your Organization's Challenges, and Evaluate AIOps Vendors to Find the Best Fit. As AIOps — artificial intelligence for IT operations — gains traction in enterprise business IT, early adopters are facing an increasing numbers of vendors claiming to offer AI and machine-learning-driven solutions. Before evaluating vendors, however, it’s important that you [...] The post Moogsoft 2...

Moogsoft
Moogsoft
Blog Post
  • For a long time, ever since IT became the heart of the business, the datacenter has been the heart of IT. Owning a large datacenter meant being able to satisfy the IT needs of a large business, and so the datacenter grew as the business grew and its demands increased. Eventually, however, the demands [...] The post Do We Still Need the Datacenter? appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • So, this weekend we had a family event. One family member texted two of us separately asking us to collect them from the railway station. We both arrived at the station to pick up the one person. It was mildly frustrating (and they chose the sporty car over my rather beaten up, and much [...] The post Why ServiceNow isn’t Agile appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • In this post, the latest in our series of on Understanding the Machine Learning in AIOps, we’ll start to investigate how machine learning can solve many of the problems that are faced everyday in IT Operations, and specifically at how it helps with the process of data ingestion and the reduction of Alert Fatigue. [...] The post Understanding the Machine Learning in AIOps – Part 3: Fishing for Info...

Moogsoft
Moogsoft
Blog Post
  • We’re hearing from prospects that there is confusion between what Moogsoft does and what resource automation tools like Resolve Systems do. So here’s a quick refresher... For the record, we do not compete with Resolve Systems. In fact, both our products align beautifully and compliment each others' functionality.  Moogsoft AIOps has machine learning techniques [...] The post The Moogsoft & Resolv...

Moogsoft
Moogsoft
Blog Post
  • I’ve just read a very interesting blog, 'CIOs: Don’t rush to AI to solve IT operations management problems," by Dave Vellante of Wikibon and SiliconANGLE, which backs up, head-on, my point that IBM NOI doesn’t work. Peter tells us that you shouldn’t believe all the hype you hear about the value of AI [...] The post The ITOM and ITSM Trough of Disillusionment appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • Life is good at Moogsoft, a happy company on a great mission. We see it not as, "What happens if so-and-so gets hit by a bus?" but, rather, "What happens if they win the lottery?" And we prefer to "drink our own champagne" rather than "eat our own dog food." In any case — dog [...] The post Drinking Our Own Champagne with Moogsoft AIOps appeared first on Moogsoft.

Moogsoft
Moogsoft
Blog Post
  • If you’re an IBM Tivoli Netcool user, you have likely reached a point where the product can no longer support your needs. It's outdated, expensive to maintain, and it can’t integrate with your newest data sources. Naturally, you address this problem by looking into the ‘latest and greatest’ — IBM Netcool Operations Insight (NOI). [...] The post Why IBM Netcool Operations Insight (NOI) Doesn’t Work...

Moogsoft
Moogsoft
Blog Post
  • VMworld 2017 was full of big announcements. The most important of which came when VMware and Pivotal, in collaboration with Google Cloud, unveiled Pivotal Container Service (PKS), "a new product that enables enterprises and service providers to deliver production-ready Kubernetes on VMware vSphere and Google Cloud Platform (GCP), with constant compatibility to Google Container Engine [...] The pos...

Moogsoft
Moogsoft
Blog Post
  • Artificial intelligence for IT Operations and DevOps enhances monitoring, automation, and service with proactive, dynamic insight AIOps platforms use big data, modern machine learning techniques, and other advanced analytics technologies to directly and indirectly enhance operations — monitoring, automation and service desk — with proactive, personal, and dynamic insight. This optimization of proc...

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