NewVoiceMedia is a cloud service company based in Basingstoke, England. The company's ContactWorld platform uses customer contact technology as a cloud service by connecting customers through existing telephone infrastructures and using the internet to pass along previously collected client information to agents. The company works in 128 countries and organisations including Qlik, Truphone, Parcelforce, RAC Limited and the Canadian Cancer Society.

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NewVoiceMedia
NewVoiceMedia
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  • Dialler
    Sehen Sie sich an, wie unser Salesforce-Dialler Ihr Leadmanagement schnell und einfach machen. Speed to Lead-Zeiten für Ihr Inside Sales-Team werden verkürzt und helfen bei der Akquise.
NewVoiceMedia
NewVoiceMedia
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  • Outbound – ContactWorld für den Vertrieb
    Sehen Sie sich an, wie sich ContactWorld in Salesforce einbindet und Ihr CRM in eine kraftvolle Inside Sales-Plattform verwandelt. ContactWorld sitzt direkt in Salesforce und hilft Ihrem Inside Sales-Team, das Telefon ganz einfach mit ContactPad zu verbinden. Telefonnummern werden zu Links, die Sie anklicken können. Auch können Ihre Teams schnell eine Nummer auswählen, von der aus sie anrufen kön...
NewVoiceMedia
NewVoiceMedia
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  • Inbound – ContactWorld für den Kundenservice
    Sehen Sie sich an, wie einfach sich eingehende Anrufe mit Salesforce und ContactWorld for Service von NewVoiceMedia verwalten lassen. ContactWorld sitzt direkt in Ihrem Salesforce CRM und bindet alle Kommunikationskanäle in Salesforce ein. Ihre Kundendaten sorgen so für eine intelligente Anrufsteuerung und bieten Möglichkeiten, Ihre Inboundkanäle mit den richtigen Optionen für den Service zu verse...
NewVoiceMedia
NewVoiceMedia
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NewVoiceMedia
NewVoiceMedia
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  • ContactWorld for Sales: Outbound Calling from Salesforce
    Watch how ContactWorld integrates with your Salesforce investment to turn your CRM solution into a powerful sales prospecting agent. Sitting natively inside Salesforce, providing your reps with an easy to use ContactPad connecting to their phone. It turns phone numbers into clickable links and provides the your teams the option to pick the number they are dialling from too.
NewVoiceMedia
NewVoiceMedia
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  • ContactWorld for Service: Handling Inbound Calls in Salesforce
    Watch to see how easy it can be to take inbound calls using Salesforce and ContactWorld for Service from NewVoiceMedia. Integrating natively with your Salesforce CRM, ContactWorld brings your communications channels inside Salesforce and uses your customer data to apply intelligent routing and treatment options to your inbound call activity. See how the technology allows you to apply any number ...
NewVoiceMedia
NewVoiceMedia
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  • Paysafe Story | NewVoiceMedia
    Paysafe is a fast-growing global payments company listed on the London Stock Exchange. The business is focused on building the next generation of payment platforms and technology capabilities to connect businesses and consumers globally with frictionless, borderless and empowering payment solutions. Its two digital wallet products, Skrill and NETELLER, needed a uniform service strategy to meet its...
NewVoiceMedia
NewVoiceMedia
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  • Ebury Story | NewVoiceMedia
    Ebury employs a unique business model for the FinTech industry. Instead of solely relying on inbound marketing to attract difficult to reach SME customers, Ebury makes outbound calls directly to potential clients. Toby Young, CTO, says “Our growth has come from identifying the right companies to call and contacting them in a proactive way.” With half the company in sales positions, this model has ...
NewVoiceMedia
NewVoiceMedia
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  • The real cost of poor prospecting to UK businesses (INFOGRAPHIC)
    New research from NewVoiceMedia provides a compelling insight into a prospect’s view of B2B sales practices, revealing that just 10% are completely satisfied with sales approaches they’ve received. And with findings uncovering that more than half of sales calls are poorly researched, the study exposes the huge disparity between a prospect’s requirements and the behaviours and techniques used by ...
  • The Real Cost of Poor Prospecting - New Research from NewVoiceMedia (US)
    This presentation presents findings of new research from NewVoiceMedia, which provide a compelling insight into a US prospect’s view of B2B sales practices. For all the findings and to discover the best practices of top performing sales professionals, visit www.newvoicemedia.com
  • The Real Cost of Poor Prospecting - New Research from NewVoiceMedia (UK)
    This presentation presents findings of new research from NewVoiceMedia, which provide a compelling insight into a UK prospect’s view of B2B sales practices. For all the findings and to discover the best practices of top performing sales professionals, visit www.newvoicemedia.com
  • The real cost of poor prospecting to US businesses (INFOGRAPHIC)
    New research from NewVoiceMedia provides a compelling insight into a US prospect’s view of B2B sales practices, revealing that just 18% are completely satisfied with sales approaches they’ve received. And with findings uncovering that more than half of sales calls are poorly researched, the study exposes the huge disparity between a prospect’s requirements and the behaviours and techniques used ...
NewVoiceMedia
NewVoiceMedia
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  • Connect 2016
    Connect 2016 will show you how to combine technology investments with the power of the human mind to change the way you think about Sales and Service forever. During sales and service conversations, the minds of salespeople and customer service agents meet those of prospects and customers. And throughout these conversations, your customers will make some of their most important decisions.
  • Grand Pacific Resorts
    Grand Pacific Resorts brings concierge-level service to vacation planning for timeshare owners and guests. With hand-picked resorts in California and Hawaii, its highly desirable timeshare properties deliver an unforgettable family vacation experience. When Jeff Farr started at Grand Pacific Resorts in 2013, he was challenged with merging four different call handling operations into one state-of-t...
  • Mike Walsh Keynote Speaker at Connect 2016
    Mike Walsh is the CEO of Tomorrow, a global consultancy on designing business for the 21st century. He advises leaders on how to thrive in this era of disruptive technological change. Mike’s best-selling book FUTURETAINMENT, published by Phaidon was the winner of the design award by the Art Director’s Club in New York. For more information on Connect: http://www.newvoicemedia.com/connect/
  • Sureflap Success Story
    SureFlap designed, delivered and launched a completely new customer service operation for thousands of pet owners across Europe. Where previously calls and emails had been handled by an outsourcer, SureFlap brought customer service in-house using NewVoiceMedia’s ContactWorld for Service with some impressive results. The transition was carefully planned and completely seamless. SureFlap’s custome...
  • Platform Black Success Story
    Platform Black’s radical invoice financing system is meeting the huge demand from SMEs, Platform Black enables SMEs to select the invoices they want to finance and set the maximum price they are prepared to pay – investors then compete through auctions to drive down the cost of finance that the SME pays. It empowers businesses to manage cashflow by turning invoices into working capital at a price ...
  • MobileIron Success Story
    As a global leader in the rocketing Enterprise Mobility Management (EMM) sector, MobileIron has a clear strategy to stay ahead of the competition. Mike first met NewVoiceMedia at Dreamforce while in the process of reviewing six other alternative contact centre suppliers. Mike was immediately impressed with NewVoiceMedia and its unsurpassed Salesforce® integration, global scale and the fact that ...
  • Labor First Success Story
    Labor First LLC is a retiree benefit management company that offers customised retiree healthcare plans as well as group private healthcare exchange solutions. They currently support 30+ unions and public sector clients with over 25,000 members. They differentiate their business by providing personalised and exceptional customer services and to do this they knew they had to ensure first call res...
  • Six Pack Shortcuts Success Story
    Six Pack Shortcuts generates thousands of leads from its extensive reach and internet marketing. In the beginning, Dan Rose, CEO, would use his cell phone to follow up on those leads but soon realised the business needed something special if it was going to keep up with its growing demand. They needed to automate processes, but with the right technology investment. Through NewVoiceMedia’s technol...
  • How to Improve Sales Performance Using Salesforce Dashboards and NewVoiceMedia
    Learn you can track all calls and monitor sales performance. Track call time, conversion metrics, listen to call recordings, monitor performance through Salesforce dashboards.
  • How to Manage Customer Service Performance Using Salesforce Dashboards & NewVoiceMedia
    Learn how incoming call information can be stored in Salesforce Service Cloud. Use dashboards and reporting to monitor, measure and manage service performance KPIs including call time, average handle time, first call resolution and more.
  • How to Use WebRTC in Your Salesforce Call Center to Place & Receive Calls
    Learn how WebRTC will let your Salesforce Call Center agents take and place call using only a web browser.
  • Learn How to Answer Incoming Phone Calls from Salesforce Service Cloud
    Learn how easy it is to integrate incoming customer service calls with Salesforce Service Cloud. Incoming callers can interact with an IVR to "press 1 for service" and be routed to a team of agents who can resolve their issues. Agents see incoming caller information and have the customer's case information automatically displayed in their Salesforce screen. All calls are recorded and logged and pe...
  • Learn How to Add Inside Sales Gamification to Your Salesforce Org
    Learn how to add and use Salesforce gamification to improve the performance of your inside sales team. The Motivate gamification application can easily be added to NewVoiceMedia ContactWorld for Sales. Watch this short video to see how.
  • How to Call a Lead from Salesforce using NewVoiceMedia
    Learn how to easily call any lead or contact using click-to-dial software from NewVoiceMedia. Rated 4.9/5.0 of the Salesforce AppExchange with over 200 reviews.
  • How to Use an Automated Call Center Dialer for Salesforce
    Want to learn more about preview, progressive, power or predictive dialers. View a live demonstration of the NewVoiceMedia dialer.

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