NICE Ltd. (Hebrew: נייס‎) (founded as Neptune Intelligence Computer Engineering) is a publicly-traded enterprise software company. It is one of the largest technology organizations in Israel. NICE develops both cloud and on-premises software based on advanced analytics. The company's software is used for customer experience, regulatory compliance and financial crime prevention. NICE has customers in more than 150 countries, including several Fortune 100 companies.

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NICE Systems
NICE Systems
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  • The right to data portability is one of the most remarkable novelties of the GDPR. The Data Protection Directive, the predecessor of the GDPR, made no references to this ambitious right, and up to now, there are only small references to data portability in EU law, most notably in the telecommunication sector. Together with other parts of the GDPR, it represents one of the first theoretical steps t...

NICE Systems
NICE Systems
Blog Post
  • Close your eyes and picture some of your most memorable experiences as a consumer – the kind of moments that keep you coming back as loyal ‘regular’. Chances are that at least one of those involved a local business where you and the merchant can almost reach each other’s minds. For me, I’m unflinchingly loyal to my neighborhood café. Every Saturday they personalize my breakfast taco order so th...

NICE Systems
NICE Systems
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  • Creating and perfecting customer experiences is a cornerstone for NICE, and Interactions 2018 was a great opportunity to reinforce our commitment. Interactions was where the 3000 customer service professionals we welcomed in our events in Orlando and London shared their stories about how they are evolving their businesses, delivering impactful results, and most importantly about how they are makin...

NICE Systems
NICE Systems
Blog Post
  • When everyone in a contact center has the same skill set and handles the same types of interactions and inquiries, it’s relatively easy to schedule agents. Keeping it simple is one of the reasons why many contact centers like the idea of having everyone trained on all activities. However, as business becomes more complex and the contact center takes on additional channels and activities, or acquis...

NICE Systems
NICE Systems
Blog Post
  • Remember when Friday night almost always entailed heading to Blockbuster to pick out that weekend's movies? While certainly a firestorm of circumstances led to Blockbuster's demise, some of the conditions that led to its downfall were predictable: an unstable business model based on late return fees, changing customer interests and of course evolving technology.

NICE Systems
NICE Systems
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  • There is no question that biometrics are secure. Biometrics is considered the strongest authentication method because it ties an identity to an actual individual (‘what you are’ rather than ‘what you know’ or ‘what you have’).

NICE Systems
NICE Systems
Blog Post
  • When the FX Global Code was released in London nearly one year ago on May 25, 2017, it offered up a common set of principles across ethics, governance, execution, information sharing, risk management and compliance, and confirmation and settlement. To quote its wording precisely here, the aim of the code was established to "promote a robust, fair, liquid, open, and appropriately transparent market...

NICE Systems
NICE Systems
Blog Post
  • Running a contact center requires multiple skill sets. Managers are expected to be technology experts, finance whizzes, inspirational coaches, and occasionally amateur psychologists. Dare we add lawyers? Not necessarily, but compliance is playing a larger role in the contact center than ever before. Violations can be very costly - not just in financial terms but customer credibility. There are fo...

NICE Systems
NICE Systems
Blog Post
  • Now is the time to change how financial institutions approach the purchase of software used to manage their critical operations, particularly in financial crime and compliance. Advancements in automation and artificial intelligence technologies are coming online, and the totality of its benefits at first may not yet seem fully intuitive. When combined with the overall sophistication of software pr...

NICE Systems
NICE Systems
Blog Post
  • Just hours ago, the Department of Homeland Security unveiled its Strategy to Guide Cybersecurity Efforts. "The cyber threat landscape is shifting in real time and we have reached a historic turning point," said DHS Secretary Nielsen. Mentioned in the strategy guide, it was noted that, "Digital security is now converging with personal and physical security, and it is clear our cyber adversaries can...

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