NICE Ltd. (Hebrew: נייס‎) (founded as Neptune Intelligence Computer Engineering) is a publicly-traded enterprise software company. It is one of the largest technology organizations in Israel. NICE develops both cloud and on-premises software based on advanced analytics. The company's software is used for customer experience, regulatory compliance and financial crime prevention. NICE has customers in more than 150 countries, including several Fortune 100 companies.

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NICE Systems
NICE Systems
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  • ​​​Panicked GDPR talk has become omnipresent, but is this translating to action, and are organizations adequately prepared? A recent survey of IT professionals (ESG research) has found that only 11% of organizations are completely prepared for the GDPR, a third of organizations say they are mostly prepared, and 44% are en route to implementing the processes they would like to have in place to meet...

NICE Systems
NICE Systems
Blog Post
  • Don’t get me wrong, our customers in contact centers initially met the GDPR with just as much trepidation as anyone else. However, I have found from working with our customers, that those who embrace the GDPR, using it as an opportunity for compliance transformation, have a lot to gain by going beyond compliance and taking a holistic approach to securing and maintaining the integrity of their syst...

NICE Systems
NICE Systems
Blog Post
  • None of us want to make an effort. We want everything to go smoothly, fast, to the point and without any effort. This is especially true when it comes to service providers. If, God forbid, I have to contact a service provider, it will usually be after failing to complete what I wanted to do on my own. And by that time, I'm not happy. When I talk to an agent, I want him to know who I am and what ...

NICE Systems
NICE Systems
Blog Post
  • With the exponential increase in B2C (Business to Consumer) interactions, many brands and enterprises have turned to Conversational Bot Platforms (CBPs) as a solution for improving conversations with their customers. We have already established that Robotic Process Automation (RPA) and chatbot integrations are a match made in heaven, so we will now explore the finer details including the inner wor...

NICE Systems
NICE Systems
Blog Post
  • The Equifax data breach, first exposed to the public in September last year, is still one of the most significant cybersecurity breaches in the history of the digital age. With the personal data of more than 145 million Americans hacked, the implications are massive and the magnitude of the damage is not yet completely understood. In fact, even Equifax itself keeps finding out more details about ...

NICE Systems
NICE Systems
Blog Post
  • Best practices for managing suitability compliance risk is a good news, bad news bedtime story in the financial services industry. The good news is that I am hard pressed to identify another area where both the global regulators and regulations, including, but not limited to, the FINRA, the SEC, MiFID, and the IOSCO, speak with one voice with respect to global statutes, rules and regulations. On a...

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