NICE Ltd. (Hebrew: נייס‎) (founded as Neptune Intelligence Computer Engineering) is a publicly-traded enterprise software company. It is one of the largest technology organizations in Israel. NICE develops both cloud and on-premises software based on advanced analytics. The company's software is used for customer experience, regulatory compliance and financial crime prevention. NICE has customers in more than 150 countries, including several Fortune 100 companies.

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NICE Systems
NICE Systems
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  • In a recent webinar conducted by Omer Fuchs, NICE’s New Business and Strategy Director and Andrew Anderson, CEO of Celaton, some of the latest developments in Cognitive / AI automation technology were discussed, in addition to how they can be applied to more complex business process scenarios.

NICE Systems
NICE Systems
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  • ​Within the next few years, everything you know about customer service is going to be obsolete by new technologies and channels.

NICE Systems
NICE Systems
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  • Evolving regulatory requirements are creating more challenges for financial institutions around the globe. One operational challenge that plagues firms of all sizes is trade reconstruction. Rapid trade reconstruction is mandated by a host of regulations, including MAR, Code of Conduct and Dodd-Frank, and (soon to be) MiFID II. In some cases, firms must adhere to a demanding 72-hour turnaround time...

NICE Systems
NICE Systems
Blog Post
  • Much has been written about the considerable value organizations can observe via thorough mapping, deep analysis, and broad visibility to the IVR journey. There’s a certain joy, however, in seeing customer experience and contact center professionals actually observe these benefits for the first time, in their own departments.

NICE Systems
NICE Systems
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  • Technically speaking, real-time fraud detection using AI and machine learning was a trend that has been around since the 90’s. Most of the techniques used at the time focused on actual payment authorization and money movement out of an account. The liability, the majority of the time, was the bank’s burden and certainly bank’s wanted to protect their customer’s accounts as well.

NICE Systems
NICE Systems
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  • No, this is not about catching your employees as they surf dating sites on company time. It is about engaging and cultivating your workforce with the recognition that one size does not fit all.

NICE Systems
NICE Systems
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  • Swaps are contractual agreements between two parties who agree to exchange one set of cash flows for another. For Hedgers and speculators who buy and sell commodities, swaps play a crucial role in the market and are, of course, heavily regulated. For example, Law 55 states that a speculator who is given 60 SILA of fermented wheat product on credit can expect 50 SILA of corn in physical settlement ...

NICE Systems
NICE Systems
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NICE Systems
NICE Systems
Blog Post
NICE Systems
NICE Systems
Blog Post
  • Remember the crazy Air Force Once rescue scenefrom Iron Man 3? JARVIS, Iron Man’s trusty virtual sidekick, makes rapid assessments of each victim of a mid-air explosion, guiding Tony Stark’s decisions about who to save and how.

NICE Systems
NICE Systems
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  • Recently, Forrester published its first editions of two Wave™ reports, "Customer Journey Analytics Visioning Platforms, Q3 2017" and "The Forrester Wave™: Customer Journey Analytics Orchestration Platforms, Q3 2017." NICE was proud to be named a "Leader" in both reports, receiving among the top scores in the journey design and planning, as well as services, client experience and usability criteria...

NICE Systems
NICE Systems
Blog Post
  • For many actors within a large enterprise, the increased revenues resulting from a well-executed customer experience program are their own reward. Frontline agents may find a great sense of fulfillment when encountering a genuinely delighted customer, or receiving a pristine survey response. And when the customers themselves find they're taking a journey with a brand that recognizes and serves the...

NICE Systems
NICE Systems
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  • Every day we hear of data breaches exposing customers’ personal information, both on a small and large scale. Most recently, Equifax disclosed that it had been the victim of such a breach, with implications for nearly 150 million Americans.

NICE Systems
NICE Systems
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  • At some point I stopped counting. I stopped trying to keep a list of the compliance related scandals that were making it to the front pages of newspapers globally, and trying to keep in mind the amount of dollars that were lost in fines. I just know it is becoming astronomical. Big enough in fact that it has been commonly accepted that it is no longer a matter of “if” organizations will be at brea...

NICE Systems
NICE Systems
Blog Post
  • Businesses traditionally justify spending on new technologies on a very short list of criteria that directly correlate to return on investment (ROI). For voice biometrics the quantifiable benefits are commonly aggregated to: reduced call average handling time (AHT), increased self-service containment, and fraud prevention. These are generally well covered, as in a recent NICE whitepaper: Voice bio...

NICE Systems
NICE Systems
Blog Post
NICE Systems
NICE Systems
Blog Post
  • A recent Inc. article by Marla Tabaka, a business adviser and lecturer, declares, “It's time to leave behind the Hal 9000 impression of the cold, inhuman AI…. humans, and their jobs, are not going to be replaced by technology, but instead augmented by it.”

NICE Systems
NICE Systems
Blog Post
  • If you search Google for Robots, you would be forgiven for thinking that Robot revolution will end the world. When I researched this recently, I discovered that if Robots don’t kill us, they are going to steal our jobs, steal our partners and lead to global war. But before you think your robot vacuum cleaner will turn nasty, let’s consider this decision in a historical context. A 70,000 year ol...

NICE Systems
NICE Systems
Blog Post
  • Dubbed by the World Economic Forum as the 4th industrial revolution, Robotic Process Automation (RPA) and artificial intelligence (in its many forms) is set to shape global job markets, customer expectations and business profitability on a global scale.

NICE Systems
NICE Systems
Blog Post
  • I had a call with a large Enterprise customer of ours, and I quote: “If you would have told me 2 years ago that we will consider moving to the cloud, I would tell you that you’re hallucinating. However 2 years passed and we are now in discussions on the best approach of cloud migration. This is unbelievable..”

NICE Systems
NICE Systems
Blog Post
  • NICE and ICMI have released a new benchmark report that examines how well contact centers are harnessing data to drive improved performance. The report, “Performance Management in the Contact Center,” surveyed executives and managers’ top performance management challenges and uncovered tremendous opportunity for organizations to improve their approach to performance management by leveraging the ri...

NICE Systems
NICE Systems
Blog Post
  • In a race to satisfy ever increasing and more sophisticated customer demands, global businesses at large are acknowledging the need to expand their digital capabilities. With this in mind, it's no surprise that the market has seen a steady growth in the adoption of Robotic Process Automation (RPA), which is predicted to reach a market value of BN 98.4$ globally by 2020. The era of immediacy is up...

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