OnSIP
OnSIP
Blog Post
  • Do you ever wish that your coworkers could reach you on your cell phone just by dialing a short extension? Or maybe you want calls that are made to your work extension failover to your cell phone if you aren’t able to answer them at your desk. OnSIP enables you to add external phone numbers to your account and use them as call destinations and call failovers. Take advantage of this useful capa...

OnSIP
OnSIP
Blog Post
  • Did you know that OnSIP offers a click-to-call extension for Google Chrome? The OnSIP Call Assistant for Google Chrome turns phone numbers on webpages into clickable links. Instead of having to dial a phone number, you can seamlessly connect with any business or professional services provider just by clicking on the displayed number. Discover how this feature can help you to work faster and mo...

OnSIP
OnSIP
Blog Post
  • Checking your voicemail messages can be a hassle. You have to dial into a voicemail manager, enter in your voice mailbox and PIN numbers, and navigate menu prompts. And if you need to listen to the message again in order to write down a name or phone number, make sure that you press the menu prompt that replays it, not the one that deletes it! Thankfully, there are other effortless ways to rev...

OnSIP
OnSIP
Blog Post
  • Great, you’ve decided to set up a cloud VoIP system for your business! Soon, you and your employees will benefit from features such as: softphone apps on your smartphones, video calling/conferencing using only a browser window or computer desktop app, and click-to-call abilities so you can reach colleagues, customers, and sales prospects with just a click. Preparing a research and deployment p...

OnSIP
OnSIP
Blog Post
  • Ten years ago today, our telegenic CEO & Co-Founder, Mike Oeth, blogged about OnSIP's support for video calling. Then as now, any OnSIP customer with a video-capable VoIP phone could make video calls as easily as voice-only ones. Since then, this has become more accessible through better bandwidth and codecs, but most importantly, the increase in video-capable endpoints.

OnSIP
OnSIP
Blog Post
  • Perhaps you have a mobile sales team who gathers for a morning meeting and then scatters to meet with clients for the rest of the day. Or maybe your startup has a few employees who handle multiple responsibilities and are always on the move! Whatever the reason, yours is a mobile small business. You need technology that can meet the needs of your agile and hard-working staff.

OnSIP
OnSIP
Blog Post
  • On May 2, a few members of the OnSIP team traveled to Philadelphia to attend Chorus Communications' 11th Annual Who’s Who In Technology! The event, held at Citizens Bank Park (the home of the Philadelphia Phillies), brought together many Chorus Partners and Suppliers for another memorable shindig of presentations, keynote speakers, networking, and other unique activities.

OnSIP
OnSIP
Blog Post
  • Olivia De Santos, visiting nurse with South Atlantic Health System, now has seven stops to make on her route through Boca Raton's Century Village on Thursdays. She's got vitals to take from seven 80-and 90-something seniors in three buildings, as shown on the map of the health system's dispatch and data collection app, running on her Surface Pro tablet.

OnSIP
OnSIP
Blog Post
  • Click-to-call: it ain’t your grandmother’s technology anymore! When it was first introduced, click-to-call turned phone numbers on web pages into clickable links. If a website visitor clicked on one of those links, a simple voice call was set up between the visitor and the business. Now, the feature enables users to initiate voice calls, video calls, and even group video conference calls. It a...

OnSIP
OnSIP
Blog Post
  • Paula Ravin, real estate agent, starts her Tuesday workday by clicking on a link she's populated into every 8:30 am Tuesday slot on her Google calendar: it's the weekly update she attends virtually with four colleagues at Winston-Kemmerman Realty. She can see them all, with their company-logoed coffee mugs, reporting from the office on Broad Street or from their home offices.

OnSIP
OnSIP
Blog Post
  • If you're lucky enough to have a vanity phone number for your business, you know how beneficial it is. In addition to being easy to remember for customers and sales leads, it is also a critical part of your business's brand and marketing strategy. In this blog post, we'll present information on what these numbers are, what advantages they can bring to your business, and how you can go about ge...

OnSIP
OnSIP
Blog Post
  • Ms. Van Etten, sixth grade teacher at Intermediate School 102, sits down for her seventh parent-teacher conference of the evening -- via video call. It's not a technical stretch: the calls are initiated via a link sent out to the parents along with their timeslot. There's nothing to download; she's just logged into a web interface awaiting Ms. Brown's call.

OnSIP
OnSIP
Blog Post
  • You may be in the process of searching for your business's very first phone system. Or perhaps you've decided to take advantage of the cloud and replace your on-premise phone system with a hosted one. Whatever the reason, one of the must-have features you're looking for is an administrative portal that allows for easy set up and maintenance of your business's phone service.

OnSIP
OnSIP
Blog Post
  • If you're already using a cloud phone system, or are in the process of researching them, you certainly know about the long list of features, abilities, and integrations that they offer. But besides utilizing auto attendants, conference bridges, and call queues, how else can you use a cloud phone system to meet your business needs?

OnSIP
OnSIP
Blog Post
  • In the previous post, we outlined some of the best use cases for video-enabled customer service; applications that require a special level of trust and reassurance, like telehealth monitoring, financial services/tax prep, and tutoring. We'd go a step further and note that even certain e-commerce scenarios -- those whose products or services are complex or costly -- are helped by look-me-in-the...

OnSIP
OnSIP
Blog Post
  • Today's cloud phone systems do much more than just direct calls and light up buttons on a desk phone. Addressing rapidly changing business needs, their service platforms offer: voice and video calling, mobile communications, IM/chat, video conferencing, integrations with CRM and help desk software, screensharing, SMS...the list goes on and on. Considering the fact that cloud phone systems prov...

OnSIP
OnSIP
Blog Post
  • In 2018 we will start to see more businesses adopt video calling as part of their omni-channel customer service. Should yours be one of them? Given that a) most laptops are equipped with cameras nowadays, b) even desktop computers typically sport add-on webcams, and c) most callers have video-ready bandwidth, this is not a decision that calls for capital investment. At least not for OnSIP queu...

OnSIP
OnSIP
Blog Post
  • Call queue dashboards provide managers and supervisors with detailed views of their inbound call queues. These dashboards display current and historical information on calling activity and call agent performance. Call queue dashboards can be particularly valuable for managers of customer support and customer success teams. By reviewing the comprehensive data found there, managers will gain imp...

OnSIP
OnSIP
Blog Post
  • "I don't think my business needs a phone system right now." It's a surprising statement that sometimes comes up in conversations our sales reps have with tech companies and startups. They may use Slack and Google Hangouts for internal communication and collaboration along with personal smartphones for external calling. But think about how your business will grow in the future. While you may n...

OnSIP
OnSIP
Blog Post
  • Remember the twentieth-century business phone? It had light-up buttons for different lines, and you could transfer calls if you knew the right flash-hook-and-button sequence, but that phone was dumb. It had virtually no brains or memory. No screens, caller ID, directories or call logs. Many years passed; the rotary dial went the way of Fischer-Price, and business phones got smart. Some feature...

OnSIP
OnSIP
Blog Post
  • Remote working has been on the rise in recent years: a Gallup survey conducted in 2017 reported that "43 percent of employed Americans said they spent at least some time working remotely," a four percentage point increase since 2012. What tools are available to support this new way of working? After all, a physical desk phone that sits in the office won't help an employee who is offsite for th...

OnSIP
OnSIP
Blog Post
  • Central Baptist Church, located in central Illinois, has two separate campuses and a mobile staff of full-time and part-time employees. Josh Sabo, the Lead Pastor, needed a phone system for his church that could unify the dispersed staff no matter where they are working on any given day. Finding OnSIP through a Google search, he was drawn to the service due to our customizable platform and aff...

OnSIP
OnSIP
Blog Post
OnSIP
OnSIP
Blog Post
  • One of the big advantages of cloud phone systems is the wide variety of real-time call data they provide. Available in easy-to-use web portals, dashboards, and downloadable files, you'll find everything from individual user call detail records to call queue stats and historical reports. But with all of this information available at your fingertips, how can you use it to improve your business o...

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