OnSIP
OnSIP
Blog Post
  • Click-to-call: it ain’t your grandmother’s technology anymore! When it was first introduced, click-to-call turned phone numbers on web pages into clickable links. If a website visitor clicked on one of those links, a simple voice call was set up between the visitor and the business. Now, the feature enables users to initiate voice calls, video calls, and even group video conference calls. It a...

OnSIP
OnSIP
Blog Post
  • Paula Ravin, real estate agent, starts her Tuesday workday by clicking on a link she's populated into every 8:30 am Tuesday slot on her Google calendar: it's the weekly update she attends virtually with four colleagues at Winston-Kemmerman Realty. She can see them all, with their company-logoed coffee mugs, reporting from the office on Broad Street or from their home offices.

OnSIP
OnSIP
Blog Post
  • If you're lucky enough to have a vanity phone number for your business, you know how beneficial it is. In addition to being easy to remember for customers and sales leads, it is also a critical part of your business's brand and marketing strategy. In this blog post, we'll present information on what these numbers are, what advantages they can bring to your business, and how you can go about ge...

OnSIP
OnSIP
Blog Post
  • Ms. Van Etten, sixth grade teacher at Intermediate School 102, sits down for her seventh parent-teacher conference of the evening -- via video call. It's not a technical stretch: the calls are initiated via a link sent out to the parents along with their timeslot. There's nothing to download; she's just logged into a web interface awaiting Ms. Brown's call.

OnSIP
OnSIP
Blog Post
  • You may be in the process of searching for your business's very first phone system. Or perhaps you've decided to take advantage of the cloud and replace your on-premise phone system with a hosted one. Whatever the reason, one of the must-have features you're looking for is an administrative portal that allows for easy set up and maintenance of your business's phone service.

OnSIP
OnSIP
Blog Post
  • If you're already using a cloud phone system, or are in the process of researching them, you certainly know about the long list of features, abilities, and integrations that they offer. But besides utilizing auto attendants, conference bridges, and call queues, how else can you use a cloud phone system to meet your business needs?

OnSIP
OnSIP
Blog Post
  • In the previous post, we outlined some of the best use cases for video-enabled customer service; applications that require a special level of trust and reassurance, like telehealth monitoring, financial services/tax prep, and tutoring. We'd go a step further and note that even certain e-commerce scenarios -- those whose products or services are complex or costly -- are helped by look-me-in-the...

OnSIP
OnSIP
Blog Post
  • Today's cloud phone systems do much more than just direct calls and light up buttons on a desk phone. Addressing rapidly changing business needs, their service platforms offer: voice and video calling, mobile communications, IM/chat, video conferencing, integrations with CRM and help desk software, screensharing, SMS...the list goes on and on. Considering the fact that cloud phone systems prov...

OnSIP
OnSIP
Blog Post
  • In 2018 we will start to see more businesses adopt video calling as part of their omni-channel customer service. Should yours be one of them? Given that a) most laptops are equipped with cameras nowadays, b) even desktop computers typically sport add-on webcams, and c) most callers have video-ready bandwidth, this is not a decision that calls for capital investment. At least not for OnSIP queu...

OnSIP
OnSIP
Blog Post
  • Call queue dashboards provide managers and supervisors with detailed views of their inbound call queues. These dashboards display current and historical information on calling activity and call agent performance. Call queue dashboards can be particularly valuable for managers of customer support and customer success teams. By reviewing the comprehensive data found there, managers will gain imp...

OnSIP
OnSIP
Blog Post
  • "I don't think my business needs a phone system right now." It's a surprising statement that sometimes comes up in conversations our sales reps have with tech companies and startups. They may use Slack and Google Hangouts for internal communication and collaboration along with personal smartphones for external calling. But think about how your business will grow in the future. While you may n...

OnSIP
OnSIP
Blog Post
  • Remember the twentieth-century business phone? It had light-up buttons for different lines, and you could transfer calls if you knew the right flash-hook-and-button sequence, but that phone was dumb. It had virtually no brains or memory. No screens, caller ID, directories or call logs. Many years passed; the rotary dial went the way of Fischer-Price, and business phones got smart. Some feature...

OnSIP
OnSIP
Blog Post
  • Remote working has been on the rise in recent years: a Gallup survey conducted in 2017 reported that "43 percent of employed Americans said they spent at least some time working remotely," a four percentage point increase since 2012. What tools are available to support this new way of working? After all, a physical desk phone that sits in the office won't help an employee who is offsite for th...

OnSIP
OnSIP
Blog Post
  • Central Baptist Church, located in central Illinois, has two separate campuses and a mobile staff of full-time and part-time employees. Josh Sabo, the Lead Pastor, needed a phone system for his church that could unify the dispersed staff no matter where they are working on any given day. Finding OnSIP through a Google search, he was drawn to the service due to our customizable platform and aff...

OnSIP
OnSIP
Blog Post
OnSIP
OnSIP
Blog Post
  • One of the big advantages of cloud phone systems is the wide variety of real-time call data they provide. Available in easy-to-use web portals, dashboards, and downloadable files, you'll find everything from individual user call detail records to call queue stats and historical reports. But with all of this information available at your fingertips, how can you use it to improve your business o...

OnSIP
OnSIP
Blog Post
  • When switching to a new business phone service, you will have to decide whether or not to keep your existing phone number(s). If so, you will need to take action to transfer your phone number(s) from one provider to the other. In most cases, this process, called ‘porting’, occurs without any issues. However, there are certain cases where it’s not possible to keep your business phone nu...

OnSIP
OnSIP
Blog Post
  • One of the many benefits of having a cloud phone service is flexibility. Without the need to host your phone system IT on-site, companies can relocate and keep the phone lines active with minimal planning. The cloud has you covered, but that doesn’t mean you shouldn’t prepare for the transition. Here are a few important details to keep in mind when it comes to moving your business phon...

OnSIP
OnSIP
Blog Post
  • While there are many ways for businesses to connect with customers and prospects, phone calls remain a primary method of communication. But with the rise of remote working and telecommuting, today's sales reps—and employees in general—can't be tied down to a physical phone in one location. In order to be productive, they need flexibility.

OnSIP
OnSIP
Blog Post
  • We recently reviewed the Polycom Soundstation IP 7000, a conference phone that was first introduced in 2008. Despite being on the market for nearly a decade, this phone has been a trusted device here in our New York office. In our phone review, we take a look at the design, features, and sound quality of the device.

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